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    Zulily

Zulily

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Overview

Zulily has a rating of 2.2 stars from 4,531 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 279th among Daily Deals sites.

  • Service
    496
  • Value
    501
  • Shipping
    518
  • Returns
    396
  • Quality
    464
Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
View ratings trends
218
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How would you rate Zulily?
Top Positive Review

“Love Zulily”

Salli K.
1/3/24

Zulily was my go-to place to shop. I was on it numerous times a day. I bought so much on there. Kids clothes, my clothes, shoes, house stuff, quirky stuff, my collection of Ragon House santas, Christmas stuff, outdoor stuff, kitchen stuff, rugs, bedding, makeup, anything and everything. The prices were great. I could scroll thru there and just find things to buy. It was great for ideas. It was my favorite shopping place.Never had any issues with anything. Returns were easy. I will miss it a lot.

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Top Critical Review

“Wont do business with”

Christine M.
12/8/23

Product quality varies widely. Some things ok, many cheap Chinese-made, fast fashion items that may not tolerate a single laundering. I won't do business with a company that requires I provide personal info or "sign up" to make a purchase. Tired of the coercion to get my info. There should be no barrier to shoppers buying as a "guest" or being able to chat with customer service. There is absolutely NO reason they need my email address or anything else for me to be granted the "privilege" of spending my money on their goods. If people would stop forking over their personal info, businesses would stop demanding it. Tired of businesses being hacked and my info being handed out to everyone. Best defense is to not hand out your info. This is no different than going to the grocery and having the cashier demand your birthdate and social security number just to checkout.all the while knowing you are exposing yourself to significant risk doing so.It should be illegal to demand this info.

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Reviews (4,531)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (922) store credit (300) return policy (276) credit card (137) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user sknerwa
Nebraska
1 review
0 helpful votes
  • Send Message
January 3rd, 2024
• Updated review

Zulily was my go-to place to shop. I was on it numerous times a day. I bought so much on there. Kids clothes, my clothes, shoes, house stuff, quirky stuff, my collection of Ragon House santas, Christmas stuff, outdoor stuff, kitchen stuff, rugs, bedding, makeup, anything and everything. The prices were great. I could scroll thru there and just find things to buy. It was great for ideas. It was my favorite shopping place.Never had any issues with anything. Returns were easy. I will miss it a lot.

Products used:
Shoes, clothes, house stuff, Christmas stuff, outdoor stuff, car stuff, jewelry

Prices!
September 1st, 2023
• Previous review

I think zulily has good products. It was a big improvement when they started returns. However, over the past year their prices have gone up considerably. I used to buy a lot of tops, used to be under $20. Now they have gone up, some over $30. Christmas used to be a very good deal. Now those prices have gone up a lot. I dont buy as much anymore.

Tip for consumers:
I put partial refund because they don't refund the shipping.

Products used:
Shoes, clothing, decor items, kids toys and clothing, outdoor stuff, alcohol.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinem160
Indiana
10 reviews
25 helpful votes
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December 8th, 2023

Product quality varies widely. Some things ok, many cheap Chinese-made, fast fashion items that may not tolerate a single laundering. I won't do business with a company that requires I provide personal info or "sign up" to make a purchase. Tired of the coercion to get my info. There should be no barrier to shoppers buying as a "guest" or being able to chat with customer service. There is absolutely NO reason they need my email address or anything else for me to be granted the "privilege" of spending my money on their goods. If people would stop forking over their personal info, businesses would stop demanding it. Tired of businesses being hacked and my info being handed out to everyone. Best defense is to not hand out your info. This is no different than going to the grocery and having the cashier demand your birthdate and social security number just to checkout.all the while knowing you are exposing yourself to significant risk doing so.It should be illegal to demand this info.

Products used:
clothing

Service
Value
Shipping
Quality
Thumbnail of user razeka62
New Jersey
1 review
2 helpful votes
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November 11th, 2023

Bought a pair of shoes that was clearly irregular when I received the shipment. Returned them and stuck paying for incoming and out going shipping cost. Owe $10.95 for shoes I don't have. Thank God I had open their credit card so the return went back to the credit card and I am not stuck with a "store" credit to use on another purchase. I am now cutting up their credit card and will NEVER order from this company again. First and last time.

Thumbnail of user kenk691
New York
1 review
1 helpful vote
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September 12th, 2023

Order items that were autographed. Sat waiting 3 weeks, then they show up cancelled. Told the vendor did not have inventory, checked directly with vendor and they show "in stock." Horrible customer service. And get ready for the constant SPAM emails once you make an order (2-3 daily). Do better Zulily.

Products used:
Autographed memorabilia and sport clothing

Service
Shipping
Thumbnail of user elip76
New York
1 review
3 helpful votes
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August 15th, 2023
Verified purchase

They started out as a limited time brand discounter but evolved into an order consolidator with lots of low quality merchandise from numerous Chinese retailers and QVC rejects, with some recognized brand offerings from time to time (which you usually can find for the same or close to same price on Amazon). Their shipping times (often a month or more) are ridiculous and their return policy is onerous. They suddenly cancelled items twice when I inquired about their status after waiting 3 weeks. They apologized and gave me $10 credit. Obviously hoping I'd be gullible enough to order from them again.

Tip for consumers:
Unless you recognize a brand name proceed with caution and believe customers' negative product reviews. Expect to wait for your order.

Products used:
Household item, coffee mug, clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user cherylc333
Florida
2 reviews
0 helpful votes
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October 26th, 2019

Zulily has been a favorite "go-to-shopping online site" for many years because I find a wide variety of good deals on shoes, clothing, baby item, home products and interesting gifts. Xmas shopping is easy at
Zulily.

Thumbnail of user vickij41
Ohio
2 reviews
1 helpful vote
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September 9th, 2019

I love shopping at Zulily. However I would like to see changes in Zulily's return policy. In one case I ordered some jeans and received a different size from what I actually ordered. When I reached out to customer service they did apologize but charged me 8.99 to return them.
On non returnable items, Zulily does put below each product description whether the product is returnable or not. And I really try to make sure I want what I'm ordering before hitting that submit order button. Even though Zulily makes it known whether you can return an item, I am reluctant ordering for birthdays and Christmas not knowing if the product doesn't work, you're stuck with it.
I would like to see more brands. I've noticed since QVC purchased Zulily you have several of their brands.
I think Zulily could improve their shipping. I've received several broken items.
I'm looking forward to see if Zulily really reads these reviews. Hopefully they will listen and make some adjustments.

Thumbnail of user lauram221
North Carolina
28 reviews
18 helpful votes
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December 10th, 2016

They tried getting out of their shipping guarantee but I could provide proof. Received my package and I am extremely disappointed. Clothes are balled up and thrown in the box not even placed in protective wrapping. They are wrinkled beyond recognition. Awful quality. Customer Support is awful. Three separate occasions I have been told their system is down can I please call back later. They don't want to deal with returns or unhappy customers. Wish I had done my research as they have many complaints. Buyer beware!

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccad1251
Virginia
1 review
2 helpful votes
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August 17th, 2022
Verified purchase

This site truly is hit or miss. Some products have been amazing for the price, others have been so disappointing and really poor quality. I've mostly used it for maternity items to do with my first and third pregnancies. What really bothers me is the nerve of shipping. I'm so used to free shipping, thank you Amazon and the Children's Place! Not only does Zulily charge for shipping, and it's not cheap, the items can take forever to actually ship out. Yeah you can "unlock" free shipping, but that seems like a gotcha scheme to me. They also are one of the few companies I've bought from that doesn't do free returns. Oh well, I do still enjoy shopping there, just don't get your hopes up too high!

Service
Value
Shipping
Returns
Quality
Thumbnail of user noth163
Oklahoma
1 review
3 helpful votes
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June 13th, 2023

I have been waiting over a month for my order so far. Have received 3 notices within a week that it has shipped but no tracking information is available. It doesn't take this long from some of the other overseas companies. Probably won't order from them again.

Shipping
Thumbnail of user corindac
New Jersey
1 review
7 helpful votes
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February 13th, 2021
Verified purchase

Items are often not as pictured and their return policy is store credit only--IF it's returnable. If you have an issue they do not respond. I ordered (2) robes with nightgowns and the nightgowns were not included. Over the course of 6 weeks I sent (3) emails and got no response. I finally contacted the credit card company who told me to contact PayPal. They kept asking me to supply my documents which I did three times. Zulily claims I did not return the merchandise, but they never gave me the opportunity. There are many more places to find good bargains. I'd give them NO STAR if I had the option.

Tip for consumers:
Be careful about returns. Many items are non-returnable and if THEY make a mistake good luck. Also, they only issue store credit so you have to back and buy something from them.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosem811
New Jersey
1 review
2 helpful votes
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November 11th, 2021

Picked up the box and heard the dreaded sound of broken glass.
All four mugs broken
No packing supplies to keep it from moving.
The customer service woman was awesome. She just took the payment off my card.
I won't be buying from them ever again.

Thumbnail of user dis11
Canada
1 review
0 helpful votes
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October 25th, 2019

I still shop frequently from Zulily, with the understanding that I am taking a chance. Ordering clothes and shoes online is risky, especially with no returns. I've received items I have loved, and others I've hated. If the quality is really poor, I will express my opinion to customer service, which is quite good and quick to respond. There are brands I know. Can trust, and I do like the ever changing items on offer. Overall, I'm pleased with this site. I will say, sometimes shipping takes a long time but I'm mostly ok with that

Thumbnail of user josephw69
Pennsylvania
1 review
3 helpful votes
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December 15th, 2016

Yes w t f this company sucks
When you order things you get 1/4 of it one week and 1/2 3 or 4 weeks later then the rest comes /i understand they get there crap form other companys and so on
But it takes forever to get your order

Tip for consumers:
takes to long to get your order
quality is not very good sorry to say
i know what i got sucks

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrrockyb
Illinois
1 review
3 helpful votes
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November 16th, 2023

Zulily had recently made some changes to their site and now my items are systematically being marked as shipped without an email notification or ship date- No one seems to have an answer there.
Changes have also been mage to their platform and some great services are no longer being offered. I have been a Zulily shopper for over 10 years and once I get this resolved I will delete their app!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracyg539
Michigan
1 review
9 helpful votes
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July 5th, 2022
Verified purchase

I have bought primarily T-shirts from Zulily over the last couple of years. At least 90% are printed sloppily (not quite straight) They don't fit as predicted, and when you make a return you lose half of your money for "shipping" since the only way you are refunded is in-store credit. Then when you are tracking the package there is inevitably some bizarre screw-up that delays your package. Not buying anything from them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyk1205
Minnesota
1 review
2 helpful votes
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December 21st, 2022
Verified purchase

I've been shopping from Zulily for years. Hit and miss with quality. I've had to contact customer service a couple times for shirts that arrived with printing that bled. Shipping takes a long time. I placed an order on 11/24/22 and the items on there said they were guaranteed to arrive by Christmas. Received notification that these items finally shipped but they won't be here by Christmas. Emailed customer service and they apparently don't stand by the "guarantee to arrive by Christmas" - so why even advertise it? I'll pay more elsewhere that stands by what they say.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rp446
Canada
1 review
1 helpful vote
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December 6th, 2023

I've been a customer for many years and with the new site it's been horrible.
Customer service hasn't refunded me for an order paid in full.
Store credits are not available from the site. The codes provided are not working.
Unable to change Country currency to CAD from USD (default)
I'm done with Zulily. Yesterday Customer service assistance had me on hold throughout breaks of 10 minutes for a total of 30 minutes and refund and store credit haven't been resolved.
Do not shop here!

Tip for consumers:
The new website is not user friendly, unable to view past orders history. Store credit is no longer available, need to wait for Zulily email with codes which don't work. Long calls with Customer Service who seem not well trained to handle certain requests. I will no longer be shopping from Zulily.

Products used:
women's clothing and shoes/boots

Value
Thumbnail of user sandrinem96
Florida
1 review
2 helpful votes
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September 7th, 2019

Make-up had parts missing on 2 different items, foundation were old and smelled weird. I received a dress with holes in it and Zulily charged me restocking fees! Customer service was useless Sometimes I got lucky and got great things but there's no savings if half of the items go in the trash (it's not worth the trouble and cost of returning most of the time). Picture is ivory foundation, ivory, really?

Thumbnail of user nancyh1946
North Carolina
1 review
5 helpful votes
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March 15th, 2022
Verified purchase

Purchased a Canadian Weather company coat for roughly $75.00 (on sale from $219.00). Over the course of 12 weeks, and having worn it about a dozen times, it fell apart, bit by bit. First, the stitching on the outside started to disintegrate, then the seams on the inside fell apart, then the zipper went. I have emailed them THREE times, with no response. I'd received an email stating that someone accessed my account (which I did when seeking a way to communicate my findings to Zulily), so I know it was received, but still no response.

Tip for consumers:
Don't use this site

Products used:
Coat

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariant78
Maryland
1 review
20 helpful votes
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September 3rd, 2022

Getting anything to fit you properly is more of a miss than hit. Numerous times I've purchased from Zulily only to have to either throw it away or send it back. Clothing is poor quality. Dont get sucked in from what it looks like on the website. I have store credits built up from returns. I really want nothing else from them. Only do shopping where you can get a true refund if the item is not what you expected.

Tip for consumers:
Item reviews on the actual site.

Products used:
Clothing, bedding, shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleent1205
New Jersey
1 review
0 helpful votes
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December 18th, 2022

I purchased the Rosie short bootie and I can say the quality of the product is very poor. They have no arch support. After walking around in them shopping about 3 hrs. Later my feet felt like I was walking on rocks. After this purchase I would never purchase anything from the manufacturer of these shoes. I would give these boots a 1/2 star rating if possibly

Thumbnail of user kimbers21
New Jersey
1 review
3 helpful votes
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September 30th, 2023

I've been shopping on Zulily for more than 12 years but I'm now done. The quality over the years and their customer service has waned. I understand they were sold and are under new management but if you make your products look amazing on your website then expect the customer to be happy with poor quality while paying a typically hefty price tag PLUS shipping then requiring another shipping cost to return it, in the age of Amazon, how do you expect returning customers?!

Products used:
Returned all clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user e.c3
Virginia
1 review
1 helpful vote
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December 6th, 2023

Bought a leather jacket. Arrived wadded up in a plastic bag and it was polyurethane and smelly. Returned it two months ago for store credit which doesn't appear in my account and customer service keeps telling me they've emailed me with the credit code, and there is no code in my email. Do not buy from them. Used to be a great bargain place for deals but this year it went so far downhill that I'm done. I'm sure I'll never get my credit after about seven emails from them telling me they already sent it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mystyd
New York
1 review
0 helpful votes
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October 27th, 2019

I recently had 2 packages go to the wrong states. One to New York and the other to Maryland. The customer service rep blamed ups and Usps. The packages are delivered according to the address on them. That was a total turn off for me as well as an insult. I deliver packages and would not just deliver to a random address. A refund without taking responsibility for the mistake made me reconsider if I'm going to order again. Not happy.

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

Company Representative

Thumbnail of user timo699
Courtney H.

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