AliExpress

It seems these people take things for a joke. I bought 3 pairs of shoes. All are too big and one was the wrong colour. I wanted exchange, but that option wasn't there so i chose refund. When i tried to return item it's cost$174 with Canadian dollars for tracking, which i don't have. I paid 33 to send without tracking. The whole process have me messed up because they sending me to upload evidence when it's not possible because upload keep unsuccessful so you can't submit. You can't even speak with someone. They just keep sending you to do things which are impossible. Not even a email address to email them, just $#*!ing machine like machine was there to talk to when purchasing. I will never make the same mistake ever again! Aliexpress and the sellers are all in it together!

Their should be a minus on the stars, I order items from AliExpress and I got some, but did not get other items after I placing a complaint and waiting over two 2 month
There resolution is a scam, now I know how the owner is a billionaire he is scamming us from our money.
Below is their resolution blocking my account and basically saying I am lying.

We have noticed irregular activities being carried out by your account which violate the AliExpress Buyer Protection Program rules.

Accordingly, we regret to inform you that we have terminated your account. You will still be able to access your account and ongoing order will stay remain, however the buying, dispute, feedback privileges has been taken out.

So basically thanks for your money, and good by. I feel like an idiot for trusting AliExpress

They will not give you a refund. I waited mine for almost 4 months and the guy on the chat room Muyang Tie seller is very annoying and useless. I wasted a lot of energy to get back my money and nothing happened. But at the end I was glad I reported it to my credit card company so they can Flag and blacklisted them. The more number of complaints filed, the faster this company will pay their dishonesty and shut down, to get what they deserve.

They sent an email saying item was returned to them damaged. Now they want a pic of the damaged item from me to get a refund! I explained I never even SAW the item but they don't understand. Told me to dispute it. Never never never buy from this place. If you read the positive comments made by people you'll notice they can't spell. That should be a clue of who's actually writing them.

I have order numerous things from this site and have nothing bad to say. It takes long to receive order but that is Mexico postals fault. I have read the complaints and my answer to those of you who bought electronics and expensive stuff is why would you... if your looking for warranty and genuine items ordering from internet not the place... want cheap underwear or novelty items this is the place if a deal goes sour and your out 10 or 20 bucks then lesson learned move on

Having ordered something post covid, Aliexpress is protecting the seller for 90 days even though I have proof of their lies. I feel they are going under- recent other customers have had their reimbursement refused. This policy means that your order is in limbo for a while and nothing can be done.
I have messages and order statements saying they have sent to parcel to dhl and dhl confirms that they have just reserved a tracking number - the parcel has not been dropped off with dhl.
What a shame!

If you are a custom to dealing with China, you know how things work and what to expect and what not to expect. I have read a lot of the reviews and I can only assume most really do not have any import export experience.

I actually buy a lot of things off the site and sell them on ebay and amazon.

If you buy 1 or 2 items at a time, then yes you will get banged out in price (with free shipping) or banged out in shipping costs.

And if you are so concerned with getting ripped off... Aliexpress offers a FREE protection service. USE IT!

This site is great for those who know what to expect when dealing with companies over seas.

I ordered "virgin" hair from Aliexpress last week. When I got it, I rinsed it and the water ran yellow. After the hair was washed, I tried bleaching the extensions, along with my own hair, in an ombre. My hair turned a pretty shade of pale blonde while the extensions turned burnt orange and crumbled. I couldn't even brush the 20 inch extensions because the end were ripping off. I contacted Aliexpress Customer service and they told me that I do not have a case for a refund. This is a few hundred dollars wasted. Do not trust this site.

Seller of defective product would only provide me a return address in Chinese. Aliexpress would only provide me with a 20% refund. The site is wholly authoritarian, and you can't find a real person to talk or write to, only an AI program that understands nothing because it is programmed not to help, but only to give mindless responses. It didn't matter that both the seller and Aliexpress had a picture of the defective item, and agreed that it was defective. I still got screwed.

I ordered from aliexpress an inverter, I waited enough long nearly two months. As a result I have a fake inverter for my notebook. Dispute with the seller didn't give positive result, aliexpress support is also didn't give a good solution. They didn't refund me anything. It is mean aliexpress appreciate seller with fake products. In seller advertisement there is original inverter photo, but I received soldered and wired with something a fake inverter.

I ordered a dress in a size larger than what I am. The dress arrived with no tags at all, and was at least 2 sizes too small. When I tried to return it, they wanted a picture showing the tags. Sending the embarassing picture of me trying to fit in it, they still refused to accept my return. I am now stuck with a $100 dress that i cannot wear, and has no tags to show that it is brand new, nor the size. I tried to email them, even tried an online chat - don't bother, they do not reply! Very disappointed and would NEVER recommend shopping here.

Horrible service. I order a navy prom dress from this website and recueved it about a month later, still in time for prom thank goodness because it was so horrible I needed to find a new dress. First of all the dress was ill fitting even after I took my measurements, the color was sky blue and there were stains all over it. The fabric was heavy polyester and not chiffon. Don't but from this website unless you are ready to be disappointed. OH and they also REFUSED to give me a refund even after I sent the dress back!

They refuse to give me a refund even though they didn't send me everything I paid for. They sent the cheap items and left out the two expensive items and then string me along and refuse to refund me saying invalid evidence.
Please don't waste your money on aliexpress because you will never get your money back or products!