AliExpressReviews 8,069

Two months ago, I bought 10 ffp3 masks for 90 euros After one moth without reception, I open a dispute resolved positively for the chinese supplier; they said that the item had arrived to Spain; I investigated, and the tracking of Correos Express Spain showed that the item was delivered 630 kilometers away of my home. I appealed Stela Ye, the recent director for Italy, Spain and Portugal of AE and, after several days, I received some masks shown in the enclosed pic: they had very poor quality, manufactured in a country of cirilic language (not in china), without any type of homologation and providing very litle confidence on protection against Covid19 (they are not even ffp1). I told Stela Ye and I got a complete silence. Then, if you do not want to be robbed, do not purchase any item in AliExpress. For them, a customer is only an oportunity to cheat.

After using it for many orders, I think I can tell you how it works.
At first, if you want to buy something from sellers that ship from your country (france, spain, poland, italy, etc) or near your country, not only you will pay a bit more pricy, but also, the item will be sent from... China! Yes, 90% of the seller shipping from spain for example, send the item from China, and hide the delevery details.
So, then you open a dispute because the item never arrives in time, and then the seller extends the delivery period (called customer garantee time or something like this for you to believe it's good for you :) ), then, you have nothing to do, but to wait. The worst is, if you have a problem with the item sent from spain (so, in reality from China), you have to return it to... China of course. And all this is happening openly, with no sanctions from Aliexpress. Ali could easily identify this sellers because when they ship from spain to spain, and the delivery delay is about 3 weeks, you can easily understand there is some kind of trouble in the air...
Another thing: Many sellers let you pay, and then 5 days after, tell you "sorry my friend, my dear, the product is out of stock, so please cancel the order, but in the cancel reason, select "personal reason". That way, the seller won't have any sanction from Ali. And if you refuse, and decide to select another reason (like seller is out of stock), then the seller is able to reject your cancelation demand. And he will do it many times, untill your are tired of doing it. Moreover, if, like me, you buy in a foreign change (not euro) and you pay in euros, the refund will alway be less than the amount you pay (yes, it's like when you exchange money, the rate is different wether you buy or you get refund). This happened to me so much times... And when I tell it to this fu... sellers, they reply "no my friend, you will be refund the same"! The best quality of chinese sellers, is that they make you fool, acting like stupid persons, but they are not stupid, they know this things better than you.

This is the Aliexpress world, their rules, a world where seller is king, and buyer is some kind of "dear" trash.

SCAMMED! I did not receive my item from Ali Express/Sunrise Warm Store!

Ali Express is absolutely insane to deal with. Even getting to chat or email is incredibly difficult. When you do get in contact, they are not helpful at all. Multiple times, the chat representatives would say "You'll definitely get your money back", then the dispute result would come back saying "The item was delivered. You will not get your money back".

I will never purchase from Ali Express again.

So I've made four purchases with AliExpress vendors of course Ally express it's just a middleman the vendors keep your money promise that it's items been shipped the item never shows up and three months later you may or may not get a refund meanwhile they have thousands of peoples money think about it they use the money and some people don't complain hundred percent profit some people too tired and aggravated to try to get their money back hundred percent profit meanwhile AliExpress gets paid

Worst Online Shopping Company. That's the reason they don't use PayPal. Second, the customer service is horrible. Anything goes wrong. There are totally NO chance to get your money back! Or exchange! Items didn't deliver. Contact customer service and they provide me prove of delivery with unknow recipient and diffent address(85miles away) but they just don't bother to go further investigation and close the case! Due to the items only £70 which means I'm covered by the Section 75 credit card laws

DECEPTIVE LIES:

I use to purchase items from Aliepress and now they are totally unreliable, deceptive, cunning, lack of communication skills all together, my complaint have been ignored a million time for example: my 2 orders never recieved its been 4 months, refund was ignored, checked their tracking numbers for shipments my orders were never delivered so was delayed but never got thur the flight.
Their customer service is really very unreliable and response time is so poor, they stole my money the items I order and got away with it.
Most of their products are counterfits and not reliable especially in electronics and clothing... so beware consumers be careful what you buy or lose all your money from this company... I learn my lesson..

Sadly AliExpress customer service is non-existent.

It's *impossible* to speak to anyone (which is really frustrating!) and the help section of the website is completely automated.

If you enter a dispute with a seller (and there are lots of sellers with dodgy goods!) then it takes a LONG time for a resolution - at least a month if not longer. So if something goes wrong you're completely powerless, at the mercy of the seller until AliExpress steps in and even then there's no guarantee they will help you.

I've had some good purchases from AliExpress, but when things go wrong you're on your own. You'll probably have to try and reclaim costs from your bank.

My advice would be only to use the site for the absolutely cheapest of purchases because your money and rights are not protected despite what the site says.

Trustpilot should investigate why most 5 star ratings are from reviewers with only one review in Trustpilot.

This pathetic scam site should be banned to operate.
I've placed few orders in the last weeks and every single chinese seller that I have interacted with turned out to be liars, scammers and outright Imbeciles.

They lie where the item is shipped. If you choose to pay more and have the item shipped from an EU based warehouse you are, in reality, just getting a faster shipment from some unknown place in china.

When you ask for a tracking number, most of the times they will give you a random set of numbers and point you to a generic track website which, like most incompetent chinese sellers, does its best to distract you from the from the fact you are being scammed.

Then comes the infuriating part.
When you open a conversation with them it's like talking to a push to talk plush toy.
They are very skilled barely construct a sentence in English that starts with "friend" and ends with "wait until the end of the day for the carrier to update" usually until you are able to open a dispute.

Then comes the worst. Aliexpress itself. They are, if I'm being kind, accomplices but most likely inept thieves that live well with this type of scam culture.
The dispute process is ridiculous where you have to interact with the lying scammer that you originally couldn't communicate with.
AliExpress will not intervene until a "data in the future". The scammer that you ordered the "product" from stays silent until the day before the deadline runs out.
It is then when you find out that the product you ordered from the EU warehouse was actually Shipped from shenzhen and you actually have to wait, not 15 days but up to 50 days, as that is the time set for Ali Express to refund you.

Eventually, and if you are lucky, AliExpress decides to refund your money, you may end up receiving less than you paid for. That is because, even though you paid in one currency, they will always refund you in the dollar value.

Also, there is no way to contact the support with an issue, as they will only have a chinese built automatic answering bot.

This is so prevalent that they obscure the real seller ratings and allow the sellers to post fake images simulating positive feedback on the item page.

Please be warned. I have tried this website a few weeks ago and ordered a few products. All except one were met with scammers with the exact same behaviour.

I know, as it is typical with this chinese websites, that this review will be drowned in a sea of 5 star reviews from users that magically sing up to review and disappear.

I would like to think Trustpilot is better than this and I will keep watching if it is worth continuing to write my reviews here.
Google reviews has removed aliexpress

I hope this helps someone not being scammed.

Can't say it's worth the experience
Can't say it's worth the experience. Most items are being shipped out of China and it's hit and miss if you actually get what you ordered. I say hit and miss because I ordered two exact match items but they were different physical dimensions.

Chief complaint: I purchased a Thermistor for my 3D-Printer and it was found defective, kept cutting off and couldn't reach temperatures as described. I purchased a replacement and that worked fine. When I asked for a refund pictures were not "proof" for a refund. They wanted a video of the installation process and what the problem was. After weeks of emails (days between responses) my claim was refused for "lack of evidence".

I will not use them again!

I ordered 100 protective goggles so that I can donate them to local hospital. The order was made on Apr 3 but I still haven't gotten them yet as of May 10. To make it worse they don't even know where the package is. Their record shows a part or full of the package is returning to seller?.
Yet Aliexpress is asking me to wait until Jun 15 ( more than 70 days?) without assuring it will arrive. Are you serious? Aliexpress already created so much problem for my plan. They should refund and compensate for my loss of time. I CAN'T even move on because of this stupid limbo situation.