Alight Solutions

Customers service have no sympathy, just haven't no care in the world about there customers. It's not about the No, your situation doesn't allow me to get hardship. It's about being able to speak to someone about your money that hears you out points you in the right direction, but instead I was cut you off while i was talkingwith the same sentenceover and over this is not a load, what do you want. This was my 3rd time speaking to someone there 2 over the phone and once through the app and I'm just not pleased with the customers service at all. The App lady dropped the conversation in the middle of me texting and said thanks for talking with her. Thanks for listening

Should be a zero star!

SO DUMB! My team and I have spent half the year doing their job for them. No one in their customer service helps. They have sent callers back to us so what is the point of them?!?

No solutions. DO NOT USE THEIR HSA FSA - they are not compliant and do not understand compliance.

They are cheap because they are CHEAP! Will end up costing you $$$

SAVE YOURSELF - DO NOT USE!

Cannot share pics of personal information - but do your due diligence before hiring this company!

It takes two hours to get connected if you call their customer service. And they keep charging fees on my HSA account and never respond to any requests.

Really poor service over all no one knows how anything works. Every time you call in you get a different answer. Processes seem intentionally difficult for no reason.

Content with automated systems that make you change your Password every subsequent time you try to log in and falsely tell you that the User Name that Alight gave you (part of your email address of record) is the problem and then refusing to allow changing the User Name because it's the one they gave you, Alight is back to its old trick of inventing claims you never made. These claims, supposedly being considered nine months late, in fictional amounts that are unrelated to any reimbursable expense or combination of expenses, are then "denied" on the sole grounds that you have $0.00 balance to reimburse such claims. Why go through this charade? Just for kicks? No. Hanlon's Razor. Incompetent automated systems that: 1) lose data: 2) invent data; 3) cannot consistently do accurate arithmetic; and 4) misdirect you to the wrong federal agency for help, combined with incompetent management that allows these conditions to exist. Given a choice, avoid Alight by every means necessary. If they cannot be avoided, document everything and DO NOT BE A VICTIM.

Alight is the service provider for DXC Technologies.

To say that the Customer Care employees are absolutely incompetent, is a magnanimous compliment.
The self-service website is a piece of garbage, useless, confusing, inoperable, and the poor CSRs always admits that the website is useless.
The IVR and the phone service is equally poor, the phone calls drops, the CSR's can keep a record of previous calls, thus, every call attempt, you need to explain the situation from the beginning.

As an executive, I can't find a single reason to hire this company to manage the benefits of its employees, is an absolute disgrace.

Please stay far and away from doing business with this company.

Every delay possible was used wrong forms, dropped calls without callback, insane phone tree for personal information, mail only option to receive pin and temp password, took 6 days, auto pay ignored on Medicare B where as the other Medicare D and Dental were done right, the only competant staff are the IT personnel but don't let them go until you sign in again under their supervision. Typical of Sutter Health to hire this company, I smell rotting fish. "Xavier Becerra we need more of your kind".

Worst company ever. Require documents that nobody has ever asked for or has and continue to be slow at responding. Make sure you let your company know they are terrible.

None of the chat, phone, or feedback functions work. Unable to change investment allocations. Phone hours only during work week when clients are working.

We are a healthcare company of 300k workers. Alight is awful. They delete data instead of changing and updating and it takes forever to get them update. Definitely avoid.

The worst web site functionality AND phone support I have ever experienced... PERIOD! I just spent over AN HOUR just trying to set up an appointment and the web site DID NOT WORK AT ALL and after another half hour on the phone found that the only appointment I could get was a Friday night or Saturday! DOW, the company where the "human element" is so important, picked another WINNER!

My nephew died four and a half months ago. He had life insurance and my father is the beneficiary. Between them and the Hartford we keep getting the runaround. Somebody is lying to us and I don't know who. Alight blames it on my nephew's employer, The Hartford blames it on Alight and the employer says they have done everything that was asked of them. I was told my father would have a check by yesterday. Now today they say they have been waiting on more info from the employer. He "attempted" to call the employer while I was on the phone so I could talk to them and they supposedly told him they can't talk to anyone other than Alight or Hartford. Sounds suspicious to me and I will call the employer later today. I actually have her home phone number as she was a friend of my nephew's. If they needed more info and that is what we are waiting on, why didn't they call to inform me of that instead of making my dad think he would have a check by now? My dad wants to hire an attorney and I think that is what we are going to do. I will update my review as developments occur.

It is horrible that my employer bought these morons' sales pitch and went with Alight. This is a disgusting corporate benefits provider, UNLESS your objective is to punish your employees and send them thru rings of hell.
This disgusting Alight website would not know the first thing about website design. Login is broken, homepage is WARNING me with a damn popup of crap I have completed two years ago, and they LITERALLY wiped out entire "Contact Us" page. That means NO PHONE CONTACT, NO EMAIL, NO ONLINE CONTACT FORM, NO CHAT WITH A HUMAN. IT IS AS CLOSE TO SAYING "GO FRACK YOURSELF" AS THEY COULD. CAN I RATE THIS JUNK AS NEGATIVE ONE HUNDRED STARS?

Having read some of the reviews, it doesn't surprise me in the least. When I first started working there, I encountered so many quality individuals. As time passed, the quality took a nosedive. This isn't every department. I met a lot of great ppl. The issue is up top. The company treats many employees like a necessary means to an end and not really as valuable assets. Therefore, there's been a ton of turnover and they've lost a lot of great ppl who were replaced by ppl not so good or who didn't really care. 401k reps can't answer basic questions and would transfer the calls. It was embarrassing. I moved my 401k as soon as I left. We often voiced client concerns (and our own) about the website, only to see some update to the website that made it even less user friendly. It got to be comical at a certain point. I don't really believe Alight is dedicated to ongoing improvement. Alot.of our concerns were categorized as complaining when we were just trying to help improve the customer experience. I'll finish by saying this... Alight is a LOW COST PROVIDER which has translated into inadequate customer service.

Throughout my career I have used many HSA/FSA companies and ALIGHTSOLUTIONSis the absolute worst. MONTHS after they have reimbursed you they come back and ask for receipts asking for more information and receipts. When you provide the requested information they claim you never had the service and in my case they stared a never had the surgery and demand back payment for any debit card usage. I had to file a formal complaint against the company with the Attorney General's office.

I have to work thru them because of my pension. They require you to fill out ALL INFORMATION BY PHONE. The exact form can be filled out online but they says NO. You have to spell out all your medications and health for them verbally! Very poor service on the phone! GO SOMEWERE ELSE IF YOU CAN!

Still trying to resolve issue of YSA reimbursement of partial insurance premium - multiple conversations September/October - Alight finally agreed to mail needed form to reinstate reimbursement - called today to make sure filling form out correctly - they sent form for "dependent" - will remail correct form for policy holder/retiree/me. Meanwhile, have denied September/October reimbursement as "overpayment."
Can't state loudly enough - ALIGHT IS NOT AN ADVOCATE FOR STATE FARM RETIREES!

On 9/28/21 I called Alight and spoke with Jose. Due to COBRA costs, I needed to remove my daughter from my benefits and only keep her on my vision. Jose assured me that this would be taken care of immediately. This conversation lasted at least an hour and he seemed to be a bit confused.

On 10/4/21 I called to make sure the changes were made and to pay my benefits. I spoke with Ryan and he indicted that no changes were made so I asked to speak with his supervisor., Karen. She advised that I did have benefits and she would make sure it was updated and that she would call me back. I missed her return call so I called again on 10/18/21.

On 10/18/21 I asked for and spoke with a supervisor Josetta. Josetta said there were numerous issues with my account and asked to review the notes. After reviewing the case notes, she advised that the back office team did not update my account properly and she would reach out to the management team.

On 10/20/21 I called again and spoke with Rob. He promised to give Josetta my number. When she called back, she still did not have an answer and promised a call back.

Since I did not get a call back from Josetta, I called again on 10/25/21. I spoke with Kay who advised that the situation was resolved and provided the amount of my benefit payments.

Honestly, I must have spent at least 8 hours trying to resolve a seemingly simple issue. If there would have been a 0 rating, I would have chosen 0. Horrible follow up, poor communication and terrible customer service. They really need to evaluate their service and make some changes.