Since the 2nd World War, made in Hong Kong (China) meant cheap, and nasty rubbish, and today, it still does. The Chinese care more about quantity, not quality. They can have a long manufacturing run, and at the end, they find they're all defective. No problem, they still sell them, knowing full well, they won't honour any warranty. All Chinese sellers are bad, with Banggood, probably as bad as you'll find anywhere. If you buy clothes from them, remember, if they're of a poor quality, wrong size, or completely different, you have to pay expensive postage to return it to them, and they still won't refund you. All of their products are of a very low quality, and if you're lucky that it works, it won't do for long. Best thing to do is stay away from them, don't get tempted. It amazes me how anyone can give 5 stars without actually getting anything. This has happened many times, and the thing they have in common is they're all fake.
Banggood became a good scam site. Their "In stock" is not real. I place a 300EUR order that was in stock and now after 2 weeks the order is not shipped yet because of "Back order". Just beware its not the good old-time Banggood anymore.
UPDATE: They told me that this product due to high demand is out of stock. But imagine thousand of people paying thousand of euros to banggood without sending products, all those million of euros will bring Banggood interest from their bank. And when you complain about details they just return your money and they say a big thanks for depositing your money to their bank account for 2-3-X weeks and for your contribution on the bank interests. Well done Banggood. A great way to make more money out of nothing.
Dear George K.,
Thanks for your order and we are sorry that the item in your order is out of stock now.
“Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. But if the restock date of the product was over the estimated shipping date, you can wait, choose to change another product or ask for a canceling. On the page of an out-of-stock item you should be able to view its estimated restock date. If you require any further information or assistance, please do not hesitate to contact us. And we will try our best to improve the issue in the future.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: banggood.com/Contact-Us_hi111
Mobile: m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
Ordered marine grade cabinet latches to match Southco M1-63 for 1/2 inch doors. Product did not match, and they kept asking for additional verifying dimensions and photos for 4 emails, until it became obvious that they were just stringing me along and had no intention of crediting me back. $100 gone. There is almost no provision for reviews on their website. I think they do fake positive reviews.
Dear Chuck W.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are always willing to help you solve the problem and if you want to return the product, we also willing to give you assistant and refund you the money when we receive the returned product. But could you please cooperate with us and provide the proof that we need so that we could check what the problem is? Here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope this would help you.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered, Received broken item, contacted them with no reply, complained to paypal then banggood replied and said they wouldn't send me a $1.00 switch (for me to fix) unless I dropped my complaint with paypal. Still waiting, (it's been two months)!
Dear Joel M,
We are sorry for any inconvenience we caused.The expected delivery time is 7-25 business days. Since there are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, also, the logistics information will be delay to updated sometimes. But we can promise that we will pack your package well and ship it as soon as possible after you paid.And we are kindly inform you that we have a return policy for all possible circumstance.We will give you several solution to select when we confirmed your problem, not just return it to fix.We have customer service online for 24h, if you have any emergency or need any help, please contact us: http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
Would give it less than 1 if i could. Bunch of robbers. I purchased an item for £43.50. Arrived worked ok for 2 weeks then intermittant problems started. Contacted them they said try and that so did. Then same problem again, now a month had gone by and they offered a 40% refund or pay £20 more for a new item. I had to goto paypal for my money. Stay away.
Dear Zahid B,
Thanks for your comment and feedback.We sincercly apologize for this inconvenience caused. Would you like to send an email to http://www.banggood.com/Contact-Us_hi111,?we will provide the reasonable solution for you.
Best Regards!
Banggood Team.
Ive ordered an Item that was described to be in Stock and shipped within 24 hours.
After one week nothing happened, no item was shipped.
I then complained to their customer support, which promised to escalate the case and help me within max 2 days. Now im getting email every two days to wait for another 48 hours. The customer support is ridiculously incompetent, but thats nothing new of a chinese webshop.
So now after two weeks still no item shipped. They have absolutely no plan what to do and they refuse to cancel my order or refund me.
So i had to open a paypal case.
This is scam and I recommend everyone not to order here.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Your parcel should be shipped in 24-48 hours. Sometimes the processing time will be extended due to stock leve or uncontrollable reasons.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
I am so happy for their service. There were problems with product that I received. I followed their instruction to explained the problems and they offered me full refund without any questions. I will give two thumbs up for them. Thanks a millions! I can trust and will look forward to more deals.
Had fantastic service from Rita after writing into the support team regarding packages that were not received. She managed to resolve the issue in an efficient and polite way - Thanks RIta and Banggood
After a month and a half I received 1 item, it's OK, a tunic. But the other 2 items I received credit on my PayPal, which is good, at least I didn't have to contact them. The chat person did let me know what's going on with the order but didn't elaborate and that it was only 1 item. Probably won't depend on ordering with them again.
Dear Joy, we are sorry that you only received 1 item in your order. Since you've received the refund of the other 2 items, we guess it's due to the insufficient stock, right?
If you have any question about the order, please feel free to contact us. We will try our best to help you.
Sorry for all the inconvenience caused.
The solar dog repellent broke in 4th day. They have a 3 day return policy. And they created it hard to return even within this time-you need to make photo or video of not working product, make a picture of shipping label(who is going to keep it) and then send it to their website for approval. Be aware.
Dear Marina H, thanks for contacting us. If there are some problems with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to cservice@banggood.com Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Bangood has taken advantage of consumers during the Covid-19 global pandemic using quarantine as a way to avoid warranties on substandard products and claiming there "sorry but it's out side there warranty" even if you have been on mediatory isolation protecting your community and avoiding the spread of the virus
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. The warranty period for an item begins on the day the item is delivered to you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
I ordered Xiaomi short laser projector(it costs US US$1,649.99on3/4/20, but almost three months passed I have still been waiting my order and no money refund on my paypal. The custom kicks the ball over here or there!
4/3 Your order was returned... We have made the refund to your Paypal!
5/29 we kindly inform you that customer is responsible for paying all customs charges and import duties
Dear JAmes M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Horrible experience! I have purchased 4 items on Banggood. Com. They were all clothing. Regardless of what their size chart says, DO NOT BUY IT! I ordered M but their size would be best described as XXS. Customer service is horrible. Will NOT give you a refund and will not accept that their chart is off. Besides that it is the worst quality you will ever find! DO NOT BUY Anything from them! I guess, they pay their people to post positive reviews!
Dear Mihai M,
We are so sorry for all the inconvenience caused.
For the item SKU154672 in order 3656315, please kindly take some photo of showing the measurement of the item SKU154672 you received is not the same as description.
Photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine
Sent for 5 beautiful bras, followed the size graph they supplied and ordered appropriately, only to receive 5 bras of different sizes...
They were not keen for me to return and said it would cost me more to send back,
They kept saying they didn't receive the emails we were sending (ye whatever),
Eventually I just gave up and excepted a very small discount and to keep the bras, I've given them away... how disappointing they weren't interested in returns and certainly not in their customers, only after our money... will never use this company again
Customer services were totally oblivious to my complaints and how frustrated we were...
Dear Alice B, thanks for contacting us. In every product page, you could find the size chart to help you to find the most suitable size. If you find the description is not correct, our staff will tell you to have a measurement for the product to confirm the situation. And for the return policy, you could turn to this page to have a check. https://www.banggood.com/pt/Return-Policy_hl104 For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I bought a smartwatch English version and they send me a Chinese version.
We negotiated for a partial refund (about U$38) and keep the watch.
They say the refund was done in 1st March but it is not in my credit card statement after 40 days.
My credit card operator doesn't recognize the ID transaction informed by Banggood and asked them to check with their bank but the only answer me with a pre-prepared email.
So, if you are lucky and receive your order correctly, that's ok, but if you have any issue, you waist your money, because the maximum customer support you will have is a kindly apologize.
Dear Mauricio R,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, we are sorry for the wrong item we have sent to you, if a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And about the refund, our refund process is optimized for speed, refund requests are, by default sent to your BGpay account. Once approved the refund is immediately available in your BGpay account.
You can still request a refund to be sent back into the original payment method used.
If your refund is sent to BGpay but you want it returned to your account, you can click”Withdraw”on the BGpay page and the balance will be sent back to the original payment method used. The estimated time for the refund to return to your account is based on the payment method you selected when placing your order.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought a chair from Banggod on May 2021. The chair never gave any problems until it suddenly broke in September 2022.
Since then I have contacted them more than 10 times only to be told they would reach out to me by email. It never happened, I checked everywhere in my email.
I cannot recommend you buy from them since they are deliberately trying to wear me down and make me give up my rights. I will go and press charges against them at an EU and national level for not following the law.
Why does Facebook let these Chinese companys sell there junk on there site, it's obvious that by reading reviews that where bing ripped off.
I purchased a pair of shoes that smelt so bad that I left them out side for a week but the chemical smell did not go away so I through them in the garbage.
Also order a size 12 the shoe they sent size 13 that was the info on the box, but the actual fact the shoe was size 10? Beware of clothing and shoes and other products on Facebook and Instagram
Dear Ray K,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I purchased a cellphone from Banggood in January this year came out with faulty speaker which I hardly could use it. I opened a ticket requesting return & refund. I paid the postage with the item well packed to Guangzhou China. Few months later I got the item sent back to me. This poor cellphone traveled half of the world then back to me. I did not know what happened. Then I was requested to send back to China again. Same thing is happening. I called the Chinese Custom quoting my tracking number and was told that the receiver filled fraud information in the claiming form which not only the price of the item but also the exactly what is in the parcel. The Banggood will never refund to the client they are playing trick try to push the problem longer and longer. Never choose BANGGOOD.
I ve recentely ordered a few items. The items arrived within 10 days! From china to the netherlands, so rather fast. The goods itself are as described on the site. I am very satisfied with my new shop Banggood.com. An enormous amount of goods/items. For the whole family. Its a +++ site but hey be patient if it has not arrived as soon as you expected, don t complain but be friendly and tell whats up (if so)
I have contacted banngood on 2 occasions regarding my order with no response other than issuing a ticket (rubbish) they do not take it any further you get back to me so I cancel and have a refund to my bank account approx £300
David
Dear David P.,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Overview
Banggood has a rating of 1.9 stars from 3,248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 41st among Electronics sites.
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- Hong Kong, NY, China
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Business History
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Micky D,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed.
If you received the item with the wrong size, you can exchange it for the new correct item or return it for a full refund. Please contact our customer service and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team