Banggood

Not only is the site easy enough to navigate, but the email replies are prompt and courteous and solutions are amenable. I received my order before the promised date, and when a problem came up with it, was able to solve it quickly.

Banggood.com is a really good site. After many websites with scams, I discovered Banggood and since I discoverd it, I had no problems:
-Prices are low
-Items are really quickly shipped
-Orders can be cancelled, and if you ask it, they do it very very quickly (I asked to cancel an order and it was done some hours after)
-They really take care of us
I received all my orders in reasonable time and in good state. But also when i faced a problem they quickly gave the best solution for me! I recommend it!

I ordered the German flag wig and paid express delivery to make sure it gets in time, before the championship would start. 5 days later they got back to me and said they can not do fast delivery for such goods. 5 days! The championship started! I waited for normal delivery for almost 4 weeks. The wig arrived after the championship (well, bummer), and it was the Portuguese flag wig :). This is a joke!

Ordered a RC copter. I made mistakes, and they made some. They only answer one question, per email, per day. That's it. I just wanted to cancel my order because I found it for less on Amazon, and Amazon didn't have 7 - 21 days shipping... I should wait for it to arrive before reviewing, but I never expect to get the product. I will be extremely AMAZED if it comes within 21 days... And forget about canceling. Claimed they shipped it, but I had a hold on the charge. Shipping w/o payment? Can't say any good things

Ordered several items. They split them into several shipments then you wait and wait and wait. Youll get one of them, then good luck. I waited a month and although they respond to emails quickly, theres no resolution. Better pay a little more and buy from a US located company. You have no protection whatsoever. PayPal is not much help either. I have to do my Christmas shopping all over again and hope that some day I get my money or the products that I ordered. They bang-good, thats for certain.

Placed order no problems, order arrived no problems unpacked order and it was missing parts, I contacted customer services who offered me a 15% discount if I wanted to buy another one.
Yes that's right buy another to correct the problem. They are refusing to refund or correct the problem. For me I think I would rather pay a bit more in the first place to save all the hassle.
Shame about company ethics.
Updated 19/09/2016
Paypal will refund under buyer protection in the UK but the terms make it very difficult, they insist the buyer pays shipping costs and postage with full tracking facilities. This is possible but expensive as most tracking stops at the UK border so the companies that do offer this do so at a premium, I was facing a £15.81 charge on a £20 return. I have found it easier to stand the loss but I am a little wiser for the experience.

Shame about company ethics.

I ordered a pair of shoes from Banggood. They arrived late, did not fit, and now they will not answer me on how to return them and receive a credit to my account. I am thinking this is a SCAM!

WIll someone in Banggood please help me, if you are a legitimate business. My order number was Order #******* and I am due a refund. I have sent almost 10 emails but only received one response from Ariel to confirm my order but nothing further on how to return the shoes and get my refund. Very, very frustrating!

PLEASE stay away from this site. Still waiting for my order after two months. Very difficult to reach anyone to help with problems. It initially said my order was shipping out of Canada. It was shipped from China. I am in Hawaii. My order was tracked from China to California to Illinois to Indiana to Kentucky. Has supposedly been sitting in Kentucky for 3 weeks. So it flew right pass me to get stuck in middle America. WHAT A JOKE.

I got an 80cc engine from them and it was defective. They said they would send another one after 13 emails. I get a cylinder and a gas cap in the post.
Another 3 weeks wasted.
Stay away from these people.
See Below where they want other people to believe they tried to make it right... another lie.
They never contact you back. Its another smoke screen from banggood.com.
Go somewhere else to shop...

Ordered Black US38 Mens Cargo/Work pants for work.

Pros: Fast delivery (2-4 days) and very prompt customer service by email.

Cons: In my opinion very poor quality for the price, the press-stud above the zip broke just opening it to try on the garment. I ordered US size 38, but these are clearly something far smaller (I have trousers from the USA in a size US 36). Received no invoice or paperwork which caused problems trying to establish a return.

After several emails asking to return the faulty goods, including images of the fault, I've now been asked to send a video. I've now given up. Every response seems to result in yet another question or details about some other persons order. I may dispute the purchase with PayPal, but I'll probably spend my time doing more enjoyable things and consign this poorly made item to the charity bag.

I gave Bangood a try for five orders. There were two which I never received and they FINALLY processed a refund after a lot of back and forth. Of the other three, (drone, alarm, light), they were faulty products and did not work at all. I decided to pull the light apart. There is nothing inside! Too bad I didn't save the other two items before tossing them in the trash. And it's not like they were cheap either. I paid $20 for the light alone. Do not order from these scammers! Big waste of money!

Absolutely horrible customer service. Received quadcopter with missing parts. After weeks of emails and forum posts I cannot make them understand I need the parts. Will have to file dispute with Paypal.

I have ordered something through this website and I got ripped off. The order arrived incomplete and they will neither refund me the difference, nor fulfill the order.
Products are cheap replicas of good stuff. What I purchased doesn't feel to be a quality product worth £200!
There is no communication, as they haven't replied to any of the several emails I've sent in the past months. The LiveChat is totally useless, as they keep asking me to send them an email, to which I am getting no reply whatsoever. On the LiveChat they keep me on hold forever, asking me totally unrelated questions. Basically they don't care and they are playing this game of who will get fed up quicker.
I have initiated a dispute with my bank and I will take legal action to resolve this. It will probably cost me more than the money they owe me, but on the other hand it will cost them thousands to defend themselves in Court.

There were no problems with the first parcel. But they didn't send the second one. After a few weeks I asked them to cancel the order and refund the money. They asked me to confirm it in an online form, which I did. No reply, no money. I emailed them 3 more times. And then they sent the parcel. But not by air(which I paid). It arrived after 3 more months. And 2 items were faulty(wrong model, wrong version of power supply). Now they want me to prove that I bought it in their store. But I don't do "unboxing" videos on YT. Stay away!

Purchased 02-2-22 and as of 03-09-22 just a fake tracking #. These people sell things they do not have and expect you to wait weeks on end just to ship. They refuse to cancel. They hold you hostage after the get the funds. AVOID unless you have time to wait.

Such a lovely experience. The girls made the experience really enjoyable even in the current climate. They were so helpful from start to finish., offering great advise and going above a beyond to help me find the perfect dress

I ordered three different items, all shipped separately. They were delivered to Spain, Laos, and the Netherlands. I live in Canada. Canada is on the other side of the world. They took my money and gave me nothing. This is absolutely unacceptable and potentially illegal.

Very disappointing, to say the least.

3 weeks ago I ordered something from them. They even didn't bother to process my order. I sent them a message. Actually this wasn't easy because it's very difficult to find customer service there. Of course, they didn't reply at all. Never use this site...

I recently had a really bad experience with banggood.com customer service.
1. I ordered an item that should have the gift, but it didn't show in the order detail. Right after that I online chatted with banggood.com and was confirmed the shipping will comes with the gift, thus I kept the order.
2. one month later, I receive the package without the gift
3. Online chatted with banggood again and another customer service girl confirmed the previous chatting history and aware of the mistake. However, she can not handle it (even after talked to her supervisor) and hence created a ticket for me
4. A few days later, many email exchanges with questions, now I was told that they can not ship the the missing gift becuase they are not sure about it.

Not only the process is a total hassle to customers, but also I lost my trust on banggood.com.
Good luck to your purchase on banggood.com

I had bought 'Xiaomi zajia automatic sense"
And that came very fast but with problem that isn't work i talk with support customer service and they solved the problem in two days, they sent me back a new product without extra cost. Thank you banggood

Having bought several torches through Banggood, they have always replaced them if they were broken, which of the 3 items, 2 of them were, so I can't fault them for customer service, but the quality control and lack of packaging protection is pathetic.

As for their pricing and advertising, an email received stated $20 had been added to my Banggood account, which is a blatant lie. In reality, it is referring to "up to" $20 off in coupons, which is spread across several categories in small amounts. Adding further insult is the advertised sale pricing. An item is listed at $17.49 AUD (excl. Shipping), but when you go to the product page, the item is priced at $23.40, almost $6 more and it's not even the item they showed (See pictures), its for the cheaper option of the item. Unless you can find the item at an absolute bargain on sale, and can verify the price before you pay it, don't bother. It's deceptive advertising and bad business.

Do NOT buy from this website. They do NOT stand behind the products they sell. I purchased an Xbox controller that was missing parts. Useless piece of plastic. They will not refund my money. Buyer beware!#

After 16 sent emails, 6 weeks of waiting for a solution, a drone that has yet to fly, a faulty charger, 3 batteries destroyed via the dharger, a ccw motor that is not up to specs, and a tail light that doesn't work! I am told I have a small problem! Also that if i want a refund i must pay for shipping and tariff, in the same email they recommend I dont do this! I am beside myself! Now my problem is small!#*&%