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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
I placed November 9 2016 and have yet to receive my item. The order number is *******. I have sent emails without any resolution. I requested a refund and was told that since I requested to have the item resent it was shipped on January 9 2017. The item number listed in the email was not my number but *******. I have been getting the run around from your company. Upon further research of your reviews I have found that a lot of consumers have placed orders and never received their items.
Be careful when dealing with Banggood as they are quiet happy to supply you with there goods. The trouble is if you want to return your goods for any reason they find every way to avoid a refund. Trying to email gets you a smoke screen and they ask stupid questions, in the end you give up. Be wary
Dear Des R,
We apologize for leaving an unhappy shopping experience at banggood. We set a return policy for every possible situation.If you want to return the unsatisfactory product, customers will be required to cover shipping cost both ways.If the return is a result of our error, we will pay the shipping cost. But we are suggest that if the price is below $30, you'd better keep it because the internet shipping fee is high and we will make some compensation for you. Could you please tell us your order number or email address, we will check the details and give you a reasonable solution within 48h.
Banggood always welcome suggestion and criticism, we will try our best to improve our service.
Best regards,
Banggood Team
Dear Des R,
We apologize for leaving an unhappy shopping experience at banggood. We set a return policy for every possible situation.If you want to return the unsatisfactory product, customers will be required to cover shipping cost both ways.If the return is a result of our error, we will pay the shipping cost. But we are suggest that if the price is below $30, you'd better keep it because the international shipping fee is high and we will make some compensation for you. Could you please tell us your order number or email address, we will check the details and give you a reasonable solution within 48h.
Banggood always welcome suggestion and criticism, we will try our best to improve our service.
Best regards,
Banggood Team
I ordered clothes pouches and was so disappointed with what I have received. The pouches are poorly made and the sizes are very small. In the photos hey show the pouches big enough to fill a large suitcase when in fact it would fit a carry on. They don't give any info as to the size of the pouches so I really didn't know what to expect other than what the photo showed. Very disappointed!
Dear Isabelle C, thanks for contacting us. Actually, you could find the product size information on the product page. If there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to cservice@banggood.com
Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
I received my product sooner than expected, so service was good, product was a bit damaged when received, I just wish there was accessories available for the product so that I can carry on enjoying it. Overall experience is not bad, product arrived earlier than expected, and price was a little higher than expected, product also not capable of all that was shown in the catalogue... it doesn't have dual cameras... so a bit disappointed.
They had what I was looking for at the time
Well I didn't know what to expect from the product, I took a chance not knowing what I was really getting... but happy over all.
Dear customer,
Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
If you have any questions, please do not hesitate to contact us at vipservice@Banggood.com
Best regards,
Yesterday I ordered a bike seat post. I immediately emailed that I bought the wrong size after I couldn't be connected to the online customer support requesting an item change or cancellation. Of course I got an email back that it was already shipped. I guess they are just super fast? When I asked about shipping they couldn't provide tracking information so I certainly can't prove but question if it was actually shipped.
Dear Gerald N., we are sorry for this inconvenience caused. Would you like to tell us is there any error information when you were trying to contact us via the live chat? We want to help you better contact us next time. About the item with the wrong size you mentioned, you could refuse the parcel if you don't want it, and we will refund the amount to you once the tracking information shows returned.If you need our help to check more details, please contac us via this link: http://www.banggood.com/Contact-Us_hi111
We are sorry for the inconvenience caused. Hope we can solve the problem together.
Best Regards,
Banggood Team
I had made 6 purchases from them. Every single order was a nightmare. They made mistakes every time. Not sending the right items, sending broken or inferior products and three of the times, missing items that I never got even after sending a dozen emails. Not to be trusted!
Tip for consumers:
Dont be cheap like me and spend the extra $.50 for what your buying from another company
Horrible service. Always a problem with shipping. Return policy horrible. Even worse communication. I will never buy from them again. You would be better off spending a little bit more to work with a better company.
Update: I never received resolution to my problem after 3 months. Stay AWAY!
Dear Jon B,
Sorry for the unhappy experience.We are trying to improve our shipping service, but sometimes there are many unexpected factors that may cause problems.We will find more shipping companies with good quality of service to ensure the shopping experience.If there are any problems of the products, we will surely solve them according to our return policy.If you are not satisfied with our service and return policy, feel free to send your order number and the problem to complain@banggood.com.We will check it for you and give you a reasonable solution and improve our products and service.
Best regard,
Banggood Team
The blouse I ordered looked fine in the photo but was not at all what the photo showed when it arrived. The material is so cheap and so thin you can see through it quite clearly. Don't waste your money.
Dear Barbara W.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 3 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Note:
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings, lingerie, and swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Return-policy_hl103_at533
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Ordered a $300 smart phone from Banggood. They got my order wrong and I received a much cheaper phone. They are ignoring all my emails for assistance. I do not recommend. Try one of the other online retailers. Banggood sucks.
Write your review to help others learn about this online businesPretty good customer service, will respond in a timely manner.
Since this site offer value for money products it does comes with a price. It will require ample patience for your order to be delivered to your doorstep. Took me nearly a month plus for it to get processed, ordered and delivered due to stock in-availability. Perhaps they should consider DX.com's delivery service, to deliver the items in hand and later for out of stock. S
Tip for consumers:
Your real patience.
I ordered for Smartphone and Ipad zoom lens which unfortunately did not work out for me and after complaining my money was refunded in four (4) days.
I am impressed and will soon order for something else.
Lynne, thank you for the quick response.
From Danladi.
Ordered two items. Received one item in an envelope. Didn't notice that the second item was supposed to be there too. Just assumed it was shipping later. Never received the second item. Contacted customer service and chat multiple times. Told they needed photos of packaging and shipping label (thrown out long ago) and items to prove that I received the shipment. Refused to understand that I couldn't send any pics except of the item I did receive. So they have my item and my money. By the way, their reps refuse to do anything but send email to send pictures and call you a 'Dear Friend'. With 'friends' like that, who needs enemies?
Tip for consumers:
DO NOT BUY FROM THIS SITE!!!!
Dear D K,
We are so sorry for your unhappy experience at banggood.com.
For the missed item SKU155455 in order 5132132, we have arranged to refund you $4.11, please check your account in 48 hours.
If you still have any questions, please feel free to contact forumservice@banggood.com.
Best regards,
Banggood Team
When I ordered a linear scale and it was delivered incorrectly not even to the correct country and I could show this with tracking history
They do not complain to the shipping company but merely claim that the goods are delivered.
Is up to me to complain about a shipping in another country.
Worst support ever.
Buy elsewhere is my advice
Dear Michael P,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
This company is ridiculous. I bought 2 pair of shoes from them that were 1/2 size too small. To this date, I have no idea how to return them for a refund because no one has provided the return information. They have been telling me someone will email me since last week, smh
Dear Tamika J,
So sorry for any inconvenience caused. About the size, there is a size chart on the product page to help you choose the right size. Also, we usually declare that The size of these shoes are smaller than ordinary, we suggest buying a bigger one size.If you are not satisfied the item or didn't match, you could return it back to us. For more information about the return policy, please click here: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533
The return address is on there, too. Please do not worry about it, we will help you to solve your problem.If you are not satisfied with our customer service, you could email to complain@banggood.com, we will check the problem and hold those who are involved responsible. Thanks for your kindly understanding.
Best regards,
Banggood Team
Banggood have sent me a simlar product, i. E WRONG product. Because it doesn't have some of the features described on their site. So far they are refusing to replace it findng silly excuses. If they don't replace it or give me my money back by next Friday 01/28, I will sue them for fraud and give them the worst publicity ever.
Tip for consumers:
Although they have offered full refund, I haven't accepted it yet beacause we are still negotiating whether they can provide me with the exact product I have purchased (with all the features as advertised on their site) or not. In case they cannot, we are talking about a serious case of false advertisement here).
Dear customer,
Thanks for your order and we are sorry to hear that you have not received your refund yet.
After checking, we have already finished the refund for you, but due to the different payment methods, the bank will take several days to finish the refund. You can refer to the link to get more details about the refund time: https://www.banggood.com/Search_hl71_at434.
If you still can not receive your money, could you please kindly contact your local bank and offer us the transaction details?
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us at vipservice@banggood.com.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I purchased a drone and some batteries from banggood almost 3 months ago and still have yet to fly it. One of the 4 batteries was faulty and the drone has a bad flight controller. When I contacted them, they offered to replace the flight controller which would have been the end of my troubles if it actually arrived. They are relatively quick to respond to emails and are fairly respectful, but this much "customer service" wouldn't be necessary if they sent you products that actually worked in the first place. Spend the extra $5 and buy things from a reliable source.
Dear Edwin M., thank you for your feedback and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. We're sorry for this inconvenience.
We always check our products before shipping. For your feedback, we will update to our supplier and make improvement to our products.If there is any quality problem of the item you ordered form us, please feel free to contact us via the link: (https://www.banggood.com/Contact-Us_hi111).We will analyze it carefully and contact you to communicate the solutions. We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
I ordered a couple of items and they arrived in a reasonable time. I ordered 4 30A ESC on June 20,2018. Sixty days later I still have not received the order and three emails have not been answered. Banggood prices are good, but if you never receive the item, you might as well shop at another place and pay a little extra.
Dear David M.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. And generally, we will reply our customer within 1 business day after receive the contacting.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
They won't mail your products for which you have paid for until and unless you are forced to make a complaint with Paypal. Then they send it via the most slowest way which takes months from China for the product to get to the US. Meanwhile, they get the money right away when you purchase. It's a scam--they should pay interest on the money the use without sending the product. Avoid!
Dear NBT E,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Poor Customer Service. 2 of 3 orders missing parts. Contacted customer service and they initially responded quickly wanting photo's of the item. Sent photo's and nothing since then. Submitted dispute with PayPal and they said send the item back. Not worth the postage to do that for the refund. Never buy from them again
Dear Ben A,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
First of all, according to Banggood warranty policy, you will be ask to send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received
Please kindly make sure that the issue with your device is obviously shown in the photos. Therefore, we are able to locate the issue swiftly and solve it within the shortest duration. After confirming the issue, we wil provide you the best solution, but if you are not satisfied with the solutions, you can kindly negotiate with us.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Read through the lines. "Yes, we give lip service that we provide great service, but we don't really." This is the site I have tried. Unless you provide the photos, utube video, number etc. your form will not go through. Emails are fixed so you can't respond. This doesn't sound like good customer support to me.
Dear Barbara H.,
Thanks for your comment.
We always strived to resolve the problems as soon as possible to satisfy our customers ultimately.We sincerely hope that you could cooperate with our work, so that we can provde the reasonable solution for you asap. As you may know, we are unbale to judge it without the picture/ vedio. Hope your kindly understanding.
For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
Banggoods policy to return anything, is to get you to take a picture of the tags, and the problem. You also have to fill out a form with the order number (only provided in email). Then you have to upload a video of the problem to utube, then maybe you can submit your claim! There is no phone support, no live chat for returns, although all these thing are available for sales! Their product is cheap, just don't think you can return it when it doesn't fit.
This site had been great when I have had a problem with an item. I purchased a watch that was not working correctly. After complaining about it, I was asked to send a picture of it to them. I did this and they immediately returned my purchase price. No arguing, no hassle. Thanks, John
Bought clothes there- terrible quality! I actually threw all of it in trash, return policy is as bad as their stuff. THe smell when I opened plastic bags was that bad that I had to keep them closed all the time- needless to say I would never try their stuff on. Horrible experience. If I could give them minus 5 stars- I would.
Dear elena j,
We apologize for leaving an unhappy shopping experience at banggood.
For the problem product, please kindly send the photo/video evidence to this link http://www.banggood.com/Contact-Us_hi111 and our technician will offer you the best solution in 48 hours.
Hoping for your kindly understanding.
Best regards
Banggood Team
Why are you not working with customers to keep them happy and returning? My husband made an order and it was missing parts, for the sake of keeping a customer who was likely to order more in the future. Why not step it up and fix it? It's too bad... Don't order from these guys as they are not likely to help you if a problem arise.
Dear Angela L,
Sorry for the unhappy shopping experience.We will surely send the products according to the order list.If seldom there is anything left behind that is not delivered, we will help solve the problem. Could you please send your order number and the problem to complain@banggood.com?We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team
Very delayed with second item sent after first not arriving.However, Ivy in customer assistance was very professional and helpful and the second item has arrived today after ordering on the 13 dec 2016. Other items were ordered and have been refunded without delay.
Dear Jennifer S, thanks for your feedback. We are glad to hear your problem is solved finally. In some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. What's worse, the package might get missed. Although we always hope to provide a better shipping service to our customer, it still takes a long way to ship our product from China to your country and some problem might occur. If you meet such issue, please feel free to contact us. We will do our best to offer you a reasonable solution to help you to solve it. Hope for your kind understanding.
Best regards,
Banggood Teams
I'm convinced this company never sends any customer anything they buy. They just take your money and 'pretend' they shipped you the product, then when it doesn't arrive they blame the shipping service. Very upset that I haven't received the product I ordered
Dear Brandon W, thanks for contacting us. We will not do any actions like taking our customer's money and not sending the product. However, in some cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. And even the package might get lost during the shipping. In order to help you to solve the problem, could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Yvette M,
Sorry for the unsuccessful delivery.We are trying to improve our shipping service, but sometimes we have to admit that there are uncontrolled factors that may cause delay or missed item. Therefore, customers need to contact us in time and we will give a reasonable solution.And we need to explain that 27025368 does not exist in our system.If this number is listed in your account as your order number, could you please send the screenshot to complain@banggood.com?We will check to see if it is a system problem and solve it for you. Besides, according to your requirement, we have resent the order for you and hope you will receive it soon.
Best regard,
Banggood Team