Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Watch the subscription fees it's a rip off for something used 1 time and have been charged for months never roughing the site again 42.00 a month.
I paid for the 3 months after trying to send a interview request to 3 proposed pet sitters, then it popped me over to child care. Really?
I can't get it to allow me to say I've forgotten my password and change it. The saved password was not accepted. It's on a continuous loop.
Hi Pamela, Thank you for reaching out. I'd be happy to assist you with the login issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009587 when you message.
It really is difficult to navigate your plate form. May I suggest you make videos to show people to click through to figure out all the options.
HI Cindy,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004465 with your message.
I like the online sign up and access to caregivers. Definitely not a fan of auto-renew apps and decided on the single month as a trial run.
Hello Brent, We appreciate your review. We'll be sure to share your feedback with our management team.
Had to create new user id because you forgot password link request was not working. I had been trying to 2 days
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I had assumed that part of your service was screening and you don't do that. Tomorrow I will cancel if not before
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I don't want to resign up when I go to your app. Please make this easier. I've already paid for my subscription.
Super easy and there are a variety of options ranging from college aged to retired with lots of experience. Love the options.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
App doesn't work well and there are glitches.
Confused about my membership, what it entails and how to use benefits of it.
Hello Catie, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV--003547 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Website is slow responsiveness and does not keep setting when trying to select filter options. Was not able to update profile information.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I enjoy the ease of the site. Can't quite figure out how to navigate the background checks...at what point does that happen?
Hi Amy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011189 with your message.
I was about to sign up for this. Arrived here to read reviews. Thanks for all the warnings. Membership charges are atrocious!
It was very easy. I hope all will go well. I NEVER leave my little ones with anyone I don't know personally.
Hello Kimberly, Thank you for the five star review.
Too many add-ons and ads, looks like you are just in it for the money, too many steps to create an account.
Hi Steve,
We appreciate your review. We'll be sure to share your feedback with our management team.
The site has poor search capability - users need to search by type of help, not manually look through all the job seekers.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference NumberREV-005368 when you message.
I cannot get your app to work, it will not let me leave an end date and therefore will not post job!
Hi Jocelyn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009075 when you message.
I did not request the Combined Check plan, only the one month membership. I was charged an extra $20 without my permission.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001930 with your message.
The app recycles or logs out in the middle of an action. Very annoying. Someone loaded a timeout boolean or something incorrectly
Hi Joanne, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013198 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
This system keeps kicking me out. It accepted my payment and then says it's unable to process the payment. It's very frustrating.
Hi Precious, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-0113335 when you message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013659 when you message.