Care.com

I was on Care for years. I always had good luck finding nice homes to work in. I am primarily a chef and companion. I contracted with a family to care for their sister-in-law. I had been praying for a live-in position so I could help someone really in need. When I got into the home, I realized it was a hoarded nightmare, with rats and filth. I had already moved in before I knew the truth. The family had left her in despicable conditions, totally unsafe for a paralyzed individual. They had also taken control of her finances and were trying to declare her incompetent. Her husband had passed away and it was the perfect time to pounce. She was terrified they were going throw her into a nursing home and take her house and money. She begged me to help her, so through her attorney I became guardian after a series of events over several months. After spending months removing thousands of pounds of hoard and remodeling her little house, getting her benefits in place that her in laws didn't bother to do, we are heading toward our one year anniversary. I quit taking a paycheck months ago because I wanted her to have enough money. I am a music teacher, so I teach and have retirement.
Her sister-in-law posted a scathing, slanderous review on my account. It was all because I had helped her block their attempts to toss her away and take her assets. The accusations were scandalous and completely unfounded. I have a stellar reputation in my community and was heartbroken that others might read and think I would ever exploit anyone in anyway.
I could not get this disgusting review deleted. There was no disputing the horrible claims made against me. Care.com does not protect anyone from slander. They just blatantly post false reviews without investigating the validity.
So... after years on this site I had to delete my account so this deliberate character assassination would get no further attention.
Shame on you Care.com!

The caregiver was kind and knowledgeable. I was confident letting her walk my dog.

I am a "premium member" on the site as a care giver which means I pay annual dues to the website to get job postings faster than the non paying members and I show up higher in search results to local families looking for help.
Everything was fine until I paid my annual dues a couple weeks ago but my background was not updated.
Not only was it not updated, but my social security number was suddenly coming up as "non verified" which makes me look like a liar I guess.
I tried to pay the $9 fee to update it... four times... and got a message each time saying that there was an error and it wouldn't work.

However, I did get charged $9 four times on my bank statement... for a service I never got.

Now families will not even respond to me once they see my background report because I don't look like a trustworthy person.

I've messaged the care.com 8 times now and still no response that is not completely automated.

I have filed a complaint with the better business bureau and will not be recommending the site to any more of my friends and family... I have gotten many people to join this site over the years and I am starting to regret sending them any business because when you're a paying customer and you need technical support...
THEY ARE NO WHERE TO BE FOUND WHEN YOU NEED THEM.

HANDS DOWN WORST CUSTOMER SERVICE I HAVE EVER NOT RECEIVED ANYWHERE FOR ANYTHING THAT I HAVE EVER PAID FOR.

I'm reviewing as a job seeker. Care.com sells itself as an easy and free way to find a job. The website itself typically runs smoothly and all, but it constantly harasses you to upgrade to their paid subscription program. Every single time I pull up my account page and sometimes even just logging in or going to another part of the site, I get an offer to upgrade. There is no "don't ask me again" option so there's no way to make the offers stop and it's very easy to get irritated. I thought that without a paid membership I could apply to listed jobs and the person who listed it could reply back. Seems like a very basic thing right? Wrong. You can apply to the job, but the other person has to have a membership in order to reply to you. If they do happen to reply, you then need a membership in order to even open the next message. You need to pay for the premium version for even basic communication. Why give me the option of sending out a message if I have to pay to see the response? Not cool. It's like they're using the potential of a wasted opportunity or missing out on a job to manipulate you into paying. And providing the job lister or seeker you contact with a private email so you can communicate outside of care.com is strictly prohibited. Very shady. Clearly a way of forcing you to use *their* service so that *they* can profit. Also, I get about five emails from them per day that are basically just advertisements. One came through today at 3 in the morning. I get those, but if someone contacts me about a job, I get nothing whatsoever. Email alerts for when someone messages you come with a paid membership only. They make it extremely difficult to unsubscribe to their daily barrage of useless emails. Basically it's totally not worth it unless you want to pay for every single tiny little feature. From the perspective of a job seeker with no money to pay for the subscription, I found it pretty much unusable.