On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You really can't use the platform without messaging a caregiver and you can't message a caregiver without paying a steep fee. This is both dishonest and expensive. I have plenty of other subscriptions and none cost on the order of $45 a month. I would recommend that you both offer limited free messages on the "free tier" and then allow new members to sign up for a monthly price that is more reasonable and allow them to cancel at any time. For example, I would have much more happily signed up at $13 a month price (which is still high in my opinion), if I can cancel at anytime (as opposed to paying it all up front). Also, the upcharging after initial signup is the definition of "nickel and dime-ing", which makes me feel like care.com exists only to make a profit, which doesn't make me want to spend time on the site and certainly doesn't make me want to be a recurring subscriber! My goal now will be to get what I need (a babysitter) and cancel my subscription asap. The one good area is that the site does look good and has been easy to navigate so far.
I found your membership levels to be confusing. I mistakenly purchased an add-on service. I had to contact Chat to help me.
I also am having trouble posting a Special Needs job for an adult. I could not find this category. Again, I had to contact Chat to help me.
It would also be helpful to have a Customer Service phone number to assist me.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It is only letting me message 3 people. I don't know why
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The people to take care of me that's all I want to see okay but then
Someone needs to utilize this site from customers perspective.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
My experience with the Care web site is ABSOLUTELY the worst I have ever experienced. I was most excruciating to complete it. To top things off after the final entry I had NO confirmation that my request would be properly responded to.
All in all a big mess. Very painful!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Frustrating! Do I need to upgrade in order to hire someone? I keep getting blocked, but cant seem to find an FAQ or a live chat feature to get answers. Im getting applicants for a job this evening and not sure what to do. I also tried to "upgrade" and got an unexplained error (twice). So now im stuck.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Payment page failed, cant tell if I was charged. Also, outrageous pricing just to see messages.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Only thing that's been frustrating as we just get started is that most caregivers (within our criteria) are listing "not available for booking at this time".
Difficult to use. Keeps redirecting me once I've logged in and I lose the contacts I favorited
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Couldn't load job posting on care app-said there was a special character in job title-but there wasn't a special character. Hoping to have better experience with the website.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Impossible to switch from caretaker to caregiver, has inappropriately charged me for both
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Very easy to use! Hopefully, it will provide us with a great weekend date-night sitter too,
I found it cumbersome to post a job because of the scheduling choices.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Just start to try it out for a nanny. Will tell me if it's a success.
Easy to navigate. Provides background checks to make us feel safe
I have used care
Not happy with that website. First you have to pay them monthly to even see messages which I did but then not much qualified candidates. When you message them they don't even respond!
I would welcome being able to actually talk to someone on the phone.
Setting up my premium membership was difficult. Care.com should make the payment portal much easier to use.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/