Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I don't see why I have to pay in order to find someone to pay. The financial stress of hiring someone for my elderly mother is hard enough
The subscription offering is misleading I thought the initial payment would e for the first month at $12.95 not the full annual payment of $155..
Thank you so much for your feedback; we really appreciate your sharing your experience with us. I apologize if you were not aware that all Care.com memberships are paid in full at the time of the upgrade. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008351 when you message.
I don't like having to click on each person to see the full Bio. I would like to review and scroll all from one page.
Hi Corey, We appreciate your review. We'll be sure to share your feedback with our management team.
I was swindled by viewing the messages indicated I could find a sitter same day. Now I paid for a monthly subscription that was a waste of funds.
Hello Ariana, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009994 when you message.
I thought Care.com did background checks. Price was supposed to be. Price was for premium... and initially I only asked for the 3 month option
Hi Toni,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002878 when you message.
I would like to find a job in senior care and can't seem to change it from looking for help to offering help to seniors.
Hi Brandie!
Thank you for reaching out. I'm sorry to hear you are having trouble! It sounds like you are enrolled in the wrong kind of account! Please PM me on Facebook with your name, email and city/state listed on the account. I'd be happy to assist you in enrolling in the correct account type.
I just signed up. I was charged for $240 that i did not order. When i tried to chat, i was kicked out so i'm logging back in.
Hello James, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008617 with your message.
I just want to find some helpers. I don't want to go through all of this marketing nonsense, especially when I paid for an account.
Hi Danielle, We appreciate your review. We'll be sure to share your feedback with our management team.
I selected 3 candidates and it asked me to send a message. How I do that. There should have been a box for me to write my message.
Hi Rhonda, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number hoodguy869@att.net when you message.
Can I include my phone number and/or email in my in my response? If the answer is NO this should be spelled out in advance.
I need a sitter for 2 nights and do not see any place to put it in.
I would like to talk to a person.
Hi Linda, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006470 with your message.
Great service. Well organized and easy to use. Appreciate the helpful tips and suggestions. Felt a little nickle-and-dimed with the add ons.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
No easy to navigate and reach out to sitters in specific zipcode. The location for care and my home address is different.
Hi Christina, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011230 when you message.
This website was deceiving in what it would do for me. I thought payroll services would be included. I am very dissapointed.
Hi Laura!
Thank you for sharing your feedback! Are you able to message me back with some more detail on the issue? Are you referring to our payment center?
Not clear on what is covered under each of the membership offers. For example, are background checks included on the premium pkg?
Hi Deborah, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012441 when you message.
I need a one-time housecleaning and I have spent the last 45 min. Jumping thru hoops and spending $56. This is ridiculous.
Hi Sandy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013276 with your message.
For some reason your site makes me log in when viewing from the search page, then reroutes me to the main dashboard.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far so good. Wanted to go back and check one more item b4 moving ahead. Wasn't able to after choosing subscription.
Hi Danita,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004000 when you message.
Will $#*! UP YOUR TAX FILINGS,
WHICH PERMENANTLY $#*!S UP YOUR CREDIT SCORE
CANT GET MY 1040'S EITHER
THE TWO WEBSITES GO IN CIRCLES WITH EACH OTHER
CARE & HOMEPAY
$#*! YOU CARE.COM & HOMEPAY.COM
Subscriptions are way too expensive. It's absolutely ridiculous that you have to pay that much money just to reply to messages.
Hi Ashley, We appreciate your review. We'll be sure to share your feedback with our management team.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/