Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I read that these posted applicants were vetted. It appears that they are not.
The benefits associated with upgrading my account were unclear, as was the payment plans
Hello Jessica, We appreciate your review. We'll be sure to share your feedback with our management team.
So far, this is a great platform to find a babysitter and house cleaner!
Hi Olisha, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Too early to tell but trying to be optimistic. I need overnight help today.
Hi Jeffrey, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009384 with your message.
I've not been on long at all but so far this has been easy.
Thank you for the five star review.
The site has been easy to navigate so far. Now to find a caregiver.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The process of enrolling was easy; hopefully choosing someone will be just as easy
I keep getting this error:
Unexpected error occurred, please try again after some time.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
So far so good but all done is preparing and paying for a post.
Thank you for your 5 star review. The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003087 with your message.
It has not been easy to navigate and I had to refresh several times.
Hi Kaitlyn, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006155 with your message.
Issues with account and I wanted monthly payment and it charged me a year!
Thank you for your feedback and I'm so sorry to hear that your billing is not correct. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003226 when you message.
Gives you a reassurance you are putting your pet in good and safe hands.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Doesn't give enough information about the company or the people that I might hire.
Hi Dixie!
Thank you for your feedback! While Care.com offers many great tools to help make connections and communication easier between families and caregivers, we are not an agency. Care.com is an online marketplace where families looking for care can connect with caregivers. This means we can’t find and place a caregiver with you or help with hiring.
We provide a comprehensive self-service solution for your family care needs, including:
Searching caregiver profiles and limiting the results to specific requirements.
Posting Jobs with your care needs and requirements so interested caregivers can apply.
Our Premium subscription offers you the ability to:
Send direct messages to potential candidates
Run additional background checks
Access recommendations from previous families
Pay caregivers you’ve hired securely
If you have any further questions or concerns, please visit our Help page for more details.
Absolutely horrified with this scam... do not fall for it, many many hidden fees
Hi Breena, We'll be sure to share your feedback with our management team.We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012105 when you message.
So far so good. Thank you for inquiring, i appreciate great customer service. Cherie
Hi Cherie, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Need the service, but not happy about the unprofessional-looking website and hidden fee structure.
We appreciate your review. We'll be sure to share your feedback with our management team.
Easy and intuitive to use; however, too many random add-ons to up the price.
Hello Alex, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002223 with your message.
Thank you,
Care.com Member Care Team
Sign-up flow was terrible. Landed me off of the page that I was on.
Hi Drew, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REVV-010973 when you message.
Easy and quick. Minus the "ambush" purchase cost. After all the sorting is done
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I don't really have an opinion yet since i just started using your svc.
Hi Daylene,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004468 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dahn, Thank you for your feedback. For the safety of our members, all caregivers are required to have an initial Carecheck/background check run to join Care.com. We do offer options for more extensive background checks for a fee, depending on the needs of the member/family. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013032 when you message