Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Initial impression is that the registration/initiation process is very easy.
Force renewal and add on after add on option feels like a slimly experience
Hi Brian, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-013186
Trying to do the upgrade which is required to continue
Job post was removed with no explanation as to what was wrong with it
Hello Becci, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005462 with your message.
Too many add ones disclosed too late in the process
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The criminal checks should be included with the subscription automatically
Walking through the set up was pretty easy. It guided me through the process.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Can't use without password. Won't let me change my password
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Pop ups are slightly irritating. Otherwise, so far so good!
So far so good. Would like to more search functions
We appreciate your review. We'll be sure to share your feedback with our management team.
Website too difficult to use. Just looking for ways to bill for unneeded services.
Hi Bernard, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013876 when you message.
I am following the instructions, I have no opinion yet.
Hi Jay, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011348 when you message.
Back navigation is weird on favorite selection (should remember selection).
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009168_ with your message.
Password reset link doesn't work. Promotion savings codes don't work.
Upgrade process not intuitive. Error messages are not descriptive enough.
Hi Aeron, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013178 when you message.
For me this is a new experience. A little overwhelmed.
Just started trying to figure out how to post a job/ review my post
Hi Melanie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number TEV-005711 with your message.
Omg... you start charging before you provide any real service.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-oo8372_ when you message.
To many different parts. Need to be more direct and straight to the point
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Very frustrating. Had to submit numerous times to pay :(
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- Austin, TX
- Edit business info
Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team