Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
To many add ons and extras. It's confusing and frustrating
Very easy to follow. Now, on to the nursing recommendations.
Hello David, Thank you for the 5 star review. Good luck with your search.
I paid for subscription and can't get in! Can't get anyone on the phone
Hi Peggy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014317 with your message.
Should have an option to filter only 'Available to book'.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
People should not have to pay just to send a care provider a message.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Initial job placement and getting an account smooth and efficient
Hi Sunil, Thank you for sharing your feedback! I am so glad to hear you had an easy time using the site. :)
The site is easy to navigate and the selection of potential care-givers is great!
New to this site. Trying to find reputable help to care for our mother.
Hello Robert, Thank you for the 4 star review.
It appears I can't afford the ppl on the platform.
Hi Delia,
When you create a job posting you can list the cost per hour you are wanting to spend. :)
Not quite understanding the process, just going with the "flow".
Hi Jena, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008774 when you message.
Easy website to navigate. Very qualified caregivers to choose from.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
I'd like to get to the messaging page instead of all the pop ups.
Monthly membership is a bit high, is my initial feedback
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Info is very good but website is old and unmanageable
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002561 when you message.
Easy to navigate site... hoping to find our first caregiver!
I really don't know yet. I just started looking today
Hi Cindy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010279 with your message.
Don't like the "hidden" ad ons, kinda defects the costs
Trouble logging in despite updating the password. I have to reset the password EVERY TIME I try to log on.
Hello Anu, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005454 with your message.
Very interesting - hope to get a ride to my surgery.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008983 when you message.
Frustrated that I need to pay to use a service that should be free
Hi Kayla, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013492with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.