Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Not ready to give review and cannot exit this pop up
Just started; won't know for a while if/how it works.
Hi Ted, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006124 with your message.
Very informative and I appreciate the focus on safety
Hi Ed, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Cannot upgrade due to system errors and I am blocked from seeing applicants
Tricked me into getting premium when I did not want to
Hi Julian, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011430 when you message.
Kinda hard to navigate. I need help with my bathroom now.
Hi Gaile, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006116 with your message.
Too many add-ons to the process. Not very customer friendly so far
Hi Carmen, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011468 with your message.
Pretty good so far. Only had one mishap with trying to fix my membership. That was more difficult
Too many promotions and I have time constraints to get this done
Hi Andrea, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006117 with your message.
I just made an account and you're asking for a review.
Hello Jimmy, Thank you for your membership.
I haven't received any apps and this isn't my first time on here
Hi Rachel, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-006177 in your response along with a screen shot of the error message received.
Charged me for member ship 2 times on my bank account and I am still unable to message applicants
Hello Mayra, I am sorry for your frustration. We'd be happy to look into this for you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009513 with your message.
Paying and updating my profile information was a complete mess
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Awesome app and an amazing opportunity for many parents
Still not sure what to expect and if it will help me find trusted pet sitter.
Hi Katrin, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010775 with your message.
New account setup and login was difficult to manage.
Hi Brady, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006126 with your message.
To expensive and doesn't see a sitter that fits my need
Hello Ashley, I am so sorry for your frustration. I understand that you haven’t received as many responses from qualified candidates as you had hoped for. It may be a good idea to take another look at your job posting to see if you have made the expectations and details of the job clear and specific enough. You may also want to make sure that the hourly wage that you are offering is in line with the average wage for a Caregiver in your area. Check out our Help Center article about posting jobs here https://help.care.com/s/article/Overview-of-jobs?language=en_US. We’d also be happy to help. Just click on the Contact Us button at the bottom of the article or reach out to us through Facebook Messenger. Please include: Reference Number REV-009497 when you message.
Lots there. Some complicated. Otherwise pretty good.
We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Pricing is not transparent, but I'm sure that's by design.
Hi John, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Was good but asked about changing payment plan and did not get a response
Hello Don, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008597 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.