Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I feel unsure of the outcome.
What is meant by light housekeeping?
Not sure why I have to sign up for the background checks at this point.
Hello Leita, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008591 with your message.
Straightforward, but have only used for 30 min today total
Feels like those dating sites where you get stuck w/auto renewal.
Hi Maria, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005056 when you message.
Had to enter credit card info more than once, fees & cancellation policy unclear.
We appreciate your review. We'll be sure to share your feedback with our management team.
It took awhile for the option(personal assistant) I need to show up.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. If you still need assistance, please feel free to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003217 when you message.
Thank you for your tenacious and resourceful services.
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
The description of your membership options are misleading.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003211 when you message.
App is not working I'm trying to cancel membership and it won't let me
Didn't like having to pay at that step of the process, but overall good
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Some things on the website seem
To be having trouble working
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
In Search at this time trying to find a good sitter so not sure how it will turn out
This is very expensive for the elderly and trying to trick them into buying extra stuff.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Ok but would like space for more explanation of needs
Easy to use so far but we will see waiting for responses
Hi Breana, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Upgrade transaction wasnt working from computer or phone - multiple browsers
More interested in demanding money than providing service. Very poor website construction.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003209
when you message.
Easy to navigate. Great user experience and lay out.
Need someone soon Gentlemen if possible please advise asap *******311
It is ok-I am having trouble getting a refund for something that I do not need.
Hi Shoshanna,
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004207 when you message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/