Cleartrip

I had booked a ticket in October 2020 for my family and the flight was cancelled by the airlines in the next few weeks and now we are in July 2021 and I am still waiting for the refund. Despite repeated requests, emails and phone calls, Cleartrip is not refunding the money. Shame!

Never ever book tickets through Cleartrip. I had a terrible experience with Cleartrip recently. Booked tickets through Cleartrip for my family. Had to cancel the tickets because of current corona situation. Even though the airlines (Indigo) cancelled the tickets with full refund, Cleartrip has deducted considerable amount from the refund amount. And their customer service is absolutely worst and pathetic, not able to reach at any way. I understand from online complaint section that many people are suffering because of unprofessional and unethical attitude of Cleartrip.

THIS IS THE WORST SITE TO BOOK FLIGHTS...I booked a ticket for 21st dec from COK to KUL., when the ticket came in my email, it was 21st March... I called to reschedule my ticket, after calling continuously for 2 days they send me a reschedule rate as thrice the amount of the ticket... Blindly robbing us... Even if I take a new ticket it won't cost 1/3 d of the amount. They did not provide any reason for asking this huge amount... When asked for a breakdown... They said it's their policy not to tell us.

I am giving them 1 star because that is the minimum possible else I would have given them 0 stars. Cleartrip is a cheap company trying to entice money out of their customers one way or the other. While booking a flight ticket, they have an option to select insurance for the trip which by default is checked. So in the clutter of other information on their web page, if you miss noticing that the check box for insurance is checked, you inadvertently will end up buying the insurance. It happened with me, and when I called them within 5 minutes of booking the ticket to cancel the insurance, I was told that it is non-refundable. Since insurance is not a free service, a customer must explicitly and knowingly select the insurance instead of having it selected as default. I find their business practice to be deceptive and unethical. To top, their customer service left a lot to be desired. Needless to say I won't be doing any business with them in future.

I made a booking on the 19th 9 pm for my father, who is 87 years old and in a wheelchair. Clear air was not willing to change the flight by one day after 2 hours of booking even after the airlines were willing to cooperate. The customer service will not be in line with the website. The website showed no charge to change flight ticket while customer service asked for 10,000 inr. I spoke with two customer service members, Ankit and Khusboo and they were both not willing to help.

Cleartrip never responded to my email queries on time. Currently the online customer support is inactive. Horrible customer support and whenever you call to their customer support phone number in response you will be responded with a statement that " due to high volume of calls you are in a que and shall be attended shortly" which is usually never attended. Last time when I called them, I was notified with 5 days waiting period to be attended by their customer service. Can you believe this.