Contacted customer service and had an agent online in under 30 seconds. This was the quickest response that I have ever had when chatting with an agent online. The agent was nice and was able to take care of the problem. She ensured me that everything was done and invited me to check back with her whenever needed
Don't believe all the 5 star reviews on this site for dealdash. Check the Better Business Bureau and actual independent review sites for the truth about this company. Don't waste your time or money on this carnival scam.
Hi John. I would like to invite you to take a moment and to read our Audit Conducted by Ernst & Young:
https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf
On a separate note, we have a maximum standing of A+ on the Better Business Bureau, and get periodically audited by independent third parties.
This is the best penny auction website! They have the best customer service, and their shipping is unbelievably fast. I have often received items with a few days of winning an auction, and never longer than a week.
This site is great. I won a $10.00 gift card for Dunkin Donuts and one for Burger King for a penny. The best thing I have won so far is a purse. I had tried several times to win it with no luck. When I did win there was a special. I got it for a penny with free shipping. I love it.
I have been a DealDash customer for the past year and have won several auctions. Over the last year, I have contacted customer support several times during this year and they have always been extremely helpful. Along with being helpful, every representative I've ever dealt with has been super friendly. Customer service is very quick and knowledgeable. I often times recommend DealDash to my family and friends.
Tried deal dash today for the first time and it didn't turn out very well, I was bidding on a item and the counter went to zero for about 3 seconds, my wife and I got excited that we had won and then the counter went back to 10 seconds, not sure how you can win on this web site. It was my first time bidding so I'am trying to get Deal Dash to give me a 100% refund since I 'am not happy and that is thier policy.
Hi Samuel! I'm sorry to hear that you didn't enjoy your experience on the website. You're of course entitled to a refund on your first purchase.
If you haven't received it please send me a personal message and I'll look into your case and make sure it gets resolved.
I was confused with the initial $75.00 charge and asked to get a refund. Customer representative Graham handled my request quickly and efficiently. Very pleased with the service I received from Graham.
I bought a pool fountain from the auction site and when it came I was so excited... The quality of the fountain however was not to my standards and would not make it with my kids playing in the pool at the same time. I emailed DealDash and told them about my problem. DealDash contacted the pool fountain company and had them issue me a prepaid shipping label and a refund for my buy it now price. What a great experience with customer support...
I foolishly tried this site out and won a few piddly things, but when I had a problem with the "BidBuddy" freezing, customer service tried to put me at fault. They would not even offer to give me back the bids I lost because of the glitch. They would rather lose my business. Well, they did. This is basically online gambling. You will lose much more often than win... trust me!
Hi Linda, I'm sorry you experienced a delay using the BidBuddy. As the service operates over the internet there can sometimes be unexpected network issues. We have a 100% refund guarantee on your first purchase and I'd like to help ensure you receive yours and investigate what has happened. Please send me a message with your username so I can find your case file to assist you further. Sincerely, David
Sorry but this site is a scam! Their pennies really cost you dollars! It's not a penny site whatsoever. Impossible to win auctions when they have robots up bidding you up. Don't bother with this SCAM of a site. Going to a lawyer to file a class action lawsuit. This site needs to be taken down!
Hello Alan,
My name is Laura from our customer happiness team here at DealDash, I am so sorry you feel this way, let me try and help:)
Fair & Honest is a symbolic capture of DealDash's core values, these values start and end with our commitment to being humanistic.
I would love to show this to you, as it seems you've had a negative experience. How can we help?
I encourage you to reach out to us directly so we can work together to change your experience and get anything any of your ongoing problems with our service fixed.
Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
For now, please let us know if you have any other questions or comments for us. Our Customer Support Team is available 24/7 to help out via phone, chat or email.
I recently bid on a 425 bid package. I purposely entered the bid late. Another bidder started long before me and must have placed more than 425 bids and couldn't have possibly come out ahead. I finally quit bidding, and someone else (third party) won. WTH DD are you putting Sleeper biders in the auctions just to bid us up?
Hi Stan, thanks for your comment. The winner in an auction is determined when the timer hits zero seconds, meaning the last bidder who placed the bid would have won the auction. Users can use our automated tool Bidbuddy to place bids for them and we recommend users to use Bidbuddy, as it guarantees the bids will be placed into the auctions. Just reach out to us directly and we will be more than happy to further investigate the auction for you.
I won a bid for a $10 Wal Mart gift card. After some weeks I did not get the card so I sent a e-mail to DealDash. They advised me that they would get me another card or I could take 150 free bids. I took the bids and think that, that was more than fair.
I went to the site, look at some items, placed some bids on a couple of items, had a couple of people bid jumping on me so I left. It's ridiculous the way people bid on items now. Like hogs on slops... it's no fun any more. That's why I have had over 700 bids for a year now. The same with Quibids... it's just not fun anymore. To many people with different IDs that come in and win the best items and come back with a different ID and win again regardless of the cost. BULLIES! Show offs... I can keep my money or go to town and pay full price locally instead of on a web site.
DealDash is an online bidding site. It takes some time to learn the proper way to bid, but you can win some high quality items for great prices. I have won several items including Schultz earphones, a Senz umbrella, a wok, Cate and Chloe jewellery and more. All items were high quality and I paid a pretty decent price... and that includes the bids I bought and lost on other auctions. Try it out! It's fun and addicting!
IT'S A SCAM! Do not waste your money here, i was online at all time ALL DAY and saw how the system took this out my hands, this site is BS! I'm out $250 and will be disputing this with pay-pal. Do yourself a favor don't waste your time here. Lior. NYC. T review if you are affiliated or have a conflict of interest with this website.
I came across this website by accident one year ago while traveling to Japan, and I love it! I won my first auction very quickly and thought to myself, that this couldn't be real, but with Dealdash refund policy (for new bidders) if you aren't delighted you can get a refund (read their 90 day policy), I figured that I didn't have anything to lose, and continued to play. I love the free shipping and the great customer service too!
I have only been a member of this site for a short time. I', m new to Penny Auctions and wanted to commend DD for thei great customer service. They respond quickly and take care of the issues quickly. I recently had a shipment that did not arrive. I emailed the Customer Support team and they tracked my shipment and it is now on its way. They are very professional and I enjoy their site. I have won some auctions and love the fact that if I don't win I can buy the auction item and get all my bids back. Not sure any other site does this. I would highly recommend this site to others and urge you to bid smart and only bid on items you would be buying if you don't win the auction until you get some experience. DealDash is a 5 star for me.
D Kelly
I have done many auctions in my life, dealdash is the only auction that when you bid and you don't win you loose all the money you were working with! This is NOT the way real auctions work! Since when that when you bid and don't win you loose your money. This is nothing but a scam & big money grab! I would not recommend this auction site to my closest friend! It's a steal your money auction!
Hi Rick,
Thanks for your review, I'm very sorry for the inconvenience.
DealDash does operate on a pay to bid model, where bids are required to be purchased. However, we do offer a full money back guarantee on the first bid pack purchase and a Second Chance Guarantee for your first win!
DealDash has been in business since 2009, and the integrity of our auctions is our top priority. We stand by our motto of "fair and honest" auctions, and would never do anything to cast this into question. With over a million registered users, we are the leading company in this market in America - that success would not be possible without a total commitment to integrity.
Feel free to reach out to us anytime at support@dealdash.com, have a great day!
At first my experience with deal dash was pretty bad, they had a lot of issues and I had a very disappointing Christmas. They really did their best to make it up to everyone. I stayed with them and gave them the benefit of the doubt and this last summer, due to circumstances beyond my control, I didn't have a chance to pay for some items I had won in the auctions. I contacted support and they gave me another 2 weeks to pay for the items. Ever since they were on time with my deliveries and my experience has been awesome, I tell everyone I know about deal dash. I intend to keep on doing that for a long time. Thank you again deal dash
Janet Baragone
I have been a DealDash customer for some time. I do not have access when a lot of your items are put up for bid, therefore there are times that I would have bid on an item, only to find out that the bidder selection is already full.
I have only won a couple of your items.
Answer: Thats a hard question to answer, because it depends on the article, and its value. I will say I have won some great Articles, and lost many, maby more. The more valuable the article the harder to win. Personally, I gave up on Deal Dash due to the BID STOMPING and Jumpers and the gready nature of some bidders, who stockpile bids. Also, even though Deal Dash supposedly has means to catch Buddy Bidding, I myself have caught at least 4 people doing buddy bidding, reported it, and nothing was ever done about it. Finally I no longer play on Deal Dash, for the reasons I mentioned, but thats my choice. Its up to you, on what you want to do. Hope this helps.
Answer: Hi Beatriz, I want to start this conversation by inviting you to read our Audit Conducted by Ernst & Young: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf Fair & Honest is a symbolic capture of DealDash's core values, and these certainly start and end with our commitment to being humanistic. I would love to show this to you, how can we help? Please let me know. Adrian Community Manager
Answer: Hi William. If you do not win an auction you will not automatically get the bids back to your account. You have the option to use the Buy it Now button. By using the Buy it Now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. If you do not want to use Buy it Now you will unfortunately lose the bids. We recommend our users to bid on items they really want, so that if they lose the auction, they can still get the item and their bids back. Let me know if you have more questions!
Answer: Hi Julie, I hope you are having a wonderful day I'd be happy to explain how the Buy-It-Now option works. Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work Thanks so much for your great question, please feel free to reach back out and let us know if there's anything else you need. We are always happy to help! Phone: 855-455-3325 Email: support@dealdash.com Live chat available using the contact support button on the webpage
Answer: Hi Emogene! Great to hear you had a good experience and won a few items. Orders are usually delivered in 7-10 business days. I hope you enjoy your items. If you need anything else, please don't hesitate to contact me!
Answer: Hi Kathy - All items are brand new. We work with top suppliers such as Walmart and Sears, who ship the items directly to your door! If you are unhappy with any item you receive, simply contact our support team and they will help you out. If you need anything else, please don't hesitate to contact me!
Answer: Hi Elizaabeth, Thank you for getting in touch. We offer all of our customers a full money back guarantee for the first bid pack purchase. Our payments team can get in touch with you and issue a refund. Please send me a number we can call. My email is adrian@dealdash.com
Answer: Hi Patricia, Thank you for getting in touch. I am sure this has been a misunderstanding. DealDash is audited by Ernst & Young, confirming that all bids are placed by real customers and all items are delivered. DealDash members and their acquaintances are strictly banned from taking part in the auctions. My guess is that another user may have chosen a user name similar to DealDash. If so, we'll need to change it to avoid confusion. Please send me an email with your user name, so I can find the auctions and spot the user. My email is adrian@dealdash.com I look forward to hearing from you. Best, Adrian Community Manager
Answer: Hi Jan, For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you decide to give DealDash a try and don't win an auction with your first bid pack we'll return the bids back to your account free for a second chance. If you're still not satisfied with your DealDash shopping experience we'll be happy to refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. Giving DealDash a try is risk free!
Answer: Hi Jasmine. All items on the site are brand new, factory sealed and come with standard manufacturer’s warranties. Vanessa, I am very sorry to hear you have felt that way. Could you please let me know your user name and I'll pull up your account? I'll be happy to assist with any concerns!
DealDash has a rating of 4.5 stars from 4,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
Hi Rhonda,
Thanks so much for the star love!
We're delighted to hear that you're enjoying DealDash, thank you for your support. Here's to many more years!
Our Customer Support Team is available 24/7 to help out via phone, chat or email.
Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger
Happy bidding!