I ordered my product a month and a half ago and have yet to recieve it. I sent many e-mails asking about my order status with no reply. You may look up your order status online. My status has been on printing label for two 1/2 weeks. Must be an empressive label. Expected time is one to two business days. Its frustrating I wouldn't recommend buying anything form the goto websites.
After receiving many great items from DealDash, I received a not so great one. I guess that's to be expected with any company. I notified customer service who quickly fixed the problem to my satisfaction. I did not have to fuss, argue, or compromise. It was easy. A pleasant change from what you usually have to do when dealing with customer service agencies.
Im taking the time to leave this review because deal dash TRULY deserves it. Ive never experienced such incredible customer service! Theres a quote from marc Cuban that i base my own small business off of "treat your customers like they own you... Because they do!" Lol i realize thats a bit extreme but I believe in actually being of service to my customers and deal dash is the ONLY company (and total trivia but theyre the same im pretty sure) ive ever encountered! They deserve awards and all companies should strive to be as good as DD.
(I just left a review on trust pilot so i just copied and pasted it because i knew id be leaving another one here for them.)
My favorite and longlasting penny auction site. If you are able to play during off hours you have an excellent chance for a good deal with always free shipping. Only problem is too many bidders are willing to prove they have more money and bid way beyond the cost of the item just to win. Its supposed to be about getting it cheap not spending the most money - so the auctions are long and seem endless.
I fell into addictive behaviors chasing losses with more losses.
I spent money I needed for BILLS.
So I wrote and asked for my account to be closed AND knew I might not get a refund as I had made several purchases.
Customer Service sent an email within 2 days closing my account as requested AND refunding my original purchase.
If YOU recognize you have an adrenalin rush issue as well... DO ask about self-exclusion.
I loved it, but was not successful... Bailed to save myself.
Best wishes to those who CAN enjoy AND succeed / profit.
Cheers
Getting a reply from customer service is taking between 10-15 days right now. They are WAY over loaded during the holiday season. They have made me exchange multiple items saying they were "out of stock" only to put them up for auction again. The website has glitches and has messed up multiple times during bidding. They have no option to call them for custoer service. This is a HUGE deal since it takes so long to get a reply by email. How can a company not have a phone customer support line? I recommend staying away for now. Maybe someday they will get their act together...
There are many penny auction sites on the web. Dealdash gives you an opportunity at great savings. There is a learning curve but the auctions are fair. Their customer service replies quickly and they also have contacted me by phone about their site and how to improve the experience. I have made some recommendations to them by email and one has already been enacted. Fron my 2 months using this site they have been responsive and looking for ways to make the experience more pleasant including a 100% money back start in the bidding.
Hi Ken, thank you for your feedback! We always do our best to listen to our customers and prioritize what is important to them. If you need any assistance from our CS team please don't hesitate to reach out. We're always just an email or chat away. Sincerely, David
Deal Dash is truly amazing, I have been a member in good standing for a few years now. I love the items. I love the customer service and the items are beautiful. I have won so many nice things. Too many to list on here. I hope they continue to keep this site up with high end items and the shipping is always free no matter how much the items weigh. Thank you so much Deal Dash for everything.
Bidder gerbgirl has bid over 13,000 times for a 7500 bid pack. Please view photos. Who can loose money on every auction and still play over and over. Something is wrong. I believe bidders are playing against many bots. There are many examples of this. Go to www.letsgobidding.com for more proof. Google " top dealdash bidders". Then research bidders. Same people win auctions over and over.
Dealdash is an addictive website. It should be shutdown!
Hello Chris,
My name is Laura from our customer happiness team at DealDash, I am so sorry for any frustrations that have occurred in your auction play.
We, of course, are hoping you can win many of these items at a great discount! If you don't win an auction, we do have our Buy it Now option which returns the bids used back to your account. Some of the most successful bidders use Buy it Now, meaning they either win for a great deal or buy the item they want anyway and get all the bids back!
Did you know that we have a Second Chance Guarantee? If you don't win an auction with your first bid pack, those bids are credited back to your account free for a second chance. These have already been added for you if you want to give the auctions another try.
Your satisfaction is important to us and if you're still not happy with your DealDash experience, we also have a 100% money-back guarantee on your first bid pack purchase.
Our contact details are below if you'd like to discuss this or have any other questions.
Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
I have been trying since mid July to have this matter resolved. They told me how to return the very large item, but we threw the carton away, not realizing the item was not all there. My emails finally went unanswered, so I knew this was not going to get resolved by the email people. Thought I would try "live chat" and Thomas was not only helpful, he actually did what I knew was the only solution.
It's got great items to bid on, it also gives you the opportunity to get your bids back. Your items will be delivered promptly and in good shape. Any of these sites can be addicting.
So far this is my favorite.
Ellie
Nice to hear Ellie! We're glad to be your favorite :)
Overview
DealDash has a rating of 4.5 stars from 4,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
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- Maple Grove, MN, United States
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Business History
After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!
Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raquel,
James here from DealDash
Your review is absolutely fantastic and I have to say, it’s definitely my favorite review of all time!
Why? Because I, too, love Mark Cuban.
This quote of his definitely tops my list: “What is your grind?"
Your kindhearted review tells me that you are action-based, and that you also believe in keeping your customers happy; it sounds to me like you have an amazing business!
Please feel free to let me know if there is anything else I can personally do to continue to make your experience on DealDash as good as it can be. We are always just a phone call or click away:
Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
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