Review of DealDash: I ordered my product a month and a half ago and have...
New York
1 review
1 helpful vote
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June 25, 2009

I ordered my product a month and a half ago and have yet to recieve it. I sent many e-mails asking about my order status with no reply. You may look up your order status online. My status has been on printing label for two 1/2 weeks. Must be an empressive label. Expected time is one to two business days. Its frustrating I wouldn't recommend buying anything form the goto websites.

Date of experience: June 25, 2009
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Massachusetts
1 review
6 helpful votes
Follow Kortney F.
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Getting a reply from customer service is taking between 10-15 days right now. They are WAY over loaded during the holiday season. They have made me exchange multiple items saying they were "out of stock" only to put them up for auction again. The website has glitches and has messed up multiple times during bidding. They have no option to call them for custoer service. This is a HUGE deal since it takes so long to get a reply by email. How can a company not have a phone customer support line? I recommend staying away for now. Maybe someday they will get their act together...

Date of experience: December 16, 2012
Florida
1 review
2 helpful votes
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There are many penny auction sites on the web. Dealdash gives you an opportunity at great savings. There is a learning curve but the auctions are fair. Their customer service replies quickly and they also have contacted me by phone about their site and how to improve the experience. I have made some recommendations to them by email and one has already been enacted. Fron my 2 months using this site they have been responsive and looking for ways to make the experience more pleasant including a 100% money back start in the bidding.

Date of experience: August 15, 2013
DealDash -. DealDash Rep
over a year old

Hi Ken, thank you for your feedback! We always do our best to listen to our customers and prioritize what is important to them. If you need any assistance from our CS team please don't hesitate to reach out. We're always just an email or chat away. Sincerely, David

Florida
1 review
2 helpful votes
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Best Place For Deals
July 9, 2016

Deal Dash is truly amazing, I have been a member in good standing for a few years now. I love the items. I love the customer service and the items are beautiful. I have won so many nice things. Too many to list on here. I hope they continue to keep this site up with high end items and the shipping is always free no matter how much the items weigh. Thank you so much Deal Dash for everything.

Date of experience: July 6, 2016
Texas
2 reviews
45 helpful votes
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Bidder gerbgirl has bid over 13,000 times for a 7500 bid pack. Please view photos. Who can loose money on every auction and still play over and over. Something is wrong. I believe bidders are playing against many bots. There are many examples of this. Go to www.letsgobidding.com for more proof. Google " top dealdash bidders". Then research bidders. Same people win auctions over and over.
Dealdash is an addictive website. It should be shutdown!

Date of experience: June 2, 2020
DealDash -. DealDash Rep
over a year old

Hello Chris,

My name is Laura from our customer happiness team at DealDash, I am so sorry for any frustrations that have occurred in your auction play.

We, of course, are hoping you can win many of these items at a great discount! If you don't win an auction, we do have our Buy it Now option which returns the bids used back to your account. Some of the most successful bidders use Buy it Now, meaning they either win for a great deal or buy the item they want anyway and get all the bids back!

Did you know that we have a Second Chance Guarantee? If you don't win an auction with your first bid pack, those bids are credited back to your account free for a second chance. These have already been added for you if you want to give the auctions another try.

Your satisfaction is important to us and if you're still not happy with your DealDash experience, we also have a 100% money-back guarantee on your first bid pack purchase.

Our contact details are below if you'd like to discuss this or have any other questions.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage

Florida
1 review
0 helpful votes
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Defective merchandise, an extra large return
August 14, 2016

I have been trying since mid July to have this matter resolved. They told me how to return the very large item, but we threw the carton away, not realizing the item was not all there. My emails finally went unanswered, so I knew this was not going to get resolved by the email people. Thought I would try "live chat" and Thomas was not only helpful, he actually did what I knew was the only solution.

Date of experience: August 11, 2016
Florida
1 review
0 helpful votes
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It's got great items to bid on, it also gives you the opportunity to get your bids back. Your items will be delivered promptly and in good shape. Any of these sites can be addicting.

So far this is my favorite.

Ellie

Date of experience: October 5, 2013
DealDash -. DealDash Rep
over a year old

Nice to hear Ellie! We're glad to be your favorite :)

Texas
1 review
1 helpful vote
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Fair and honest sums this site up the best. I have been enjoying this site for nearly 2 years now and can say its as fun and exciting now as it was when I first found it. I have gotten deals that you would not believe! A little patience, throw in a dash of luck, a ton of excitement and deals that are unheard of. Last but not least, all the products have been top quality and shipped quickly.

Date of experience: October 30, 2017
Michigan
1 review
1 helpful vote
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Day 1 dash
April 24, 2016

On my first day as a member unauthorized purchase was charged to my card. After notifying your support team within days... the issue was fixed. Thanks so much way to go and I love your site concept thank you. William vanderginst PhD

Date of experience: April 21, 2016
North Carolina
1 review
0 helpful votes
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DealDash.com is a great site!
I was very skeptical at first until I started seeing pictures of people I know on Facebook getting product very cheap. I am glad I done it, I have more than got my moneys worth! The staff is great, responsive and all my stuff was shipped quickly. Anybody that complains about this site simply should have more patience or just stick with coupons at the boring retail stores. I recommend not going after just one product, get in where you fit in:)
- ncjeepgurl: Karen T

Date of experience: November 26, 2012
Canada
1 review
2 helpful votes
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Customer Service
November 27, 2015

Hard to get a hold of someone in Customer Service., as there are no phone numbers provided. However, I finally tracked down a phone number on my Pay pal account associated to Deal Dash Customer Service. The guy in London was really amazing and understanding, and I got fully refunded.

Date of experience: November 24, 2015

Overview

DealDash has a rating of 4.5 stars from 4,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.

service
198
value
183
shipping
156
returns
117
quality
166
This company responds to reviews on average within 4 days