Doordash

DoorDash is a SCAM! I've used DoorDash several times and the past two times have been HORRIBLE. One time the food was late by about 10 minutes, which was frustrating, but I get that things happen. My order yesterday was the final straw! I ordered from ChopHouse, which is very close to my office. The estimated time when I was ordering showed 16-18 minutes estimated delivery time. So I went ahead and placed my order... including the tip ahead of time because that's how they are set up, which is RIDICULOUS. When I paid and my order was confirmed, now my order wasn't going to be delivered for 45 minutes (2:27pm). Again, frustrating, but I had an appointment I had to leave for at 2:45 and didn't have time to deal with it. 2:27pm comes and goes. At 2:37pm I texted the driver asking for an update. No response. I go in and try to cancel the order, but I can't because it's out for delivery. I leave at my scheduled 2:45pm time and get a text finally from the driver at 2:49pm that he left it at the front door. I call my co-worker that was still there and asked her if someone delivered anything or rang the doorbell that we have a HUGE sign that says to ring and she said no. She goes on a scavenger hunt and finds it finally. The food (turkey burger and fries) were ice cold. And I had ordered a milkshake, which is now just a warm glass of milk. Obviously since it had all been out driving around with the driver for over 30 minutes and sitting outside for however long. I contact DoorDash and they say that they will only refund me for 50% of the transaction. WHAT?!?! I didn't get my food at all and it was WAY past the delivery time without any communication. They are sticking to their guns of only refunding me 50% of what I paid - that included a tip and fee on top of the food ($26). That is A LOT of money to be thrown away, literally. Plus that stupid driver still gets his tip! And my refund won't come for 5-10 business days. DoorDash is a scam! DO NOT USE THEM! Unless you want to go on a starvation diet and throw money away.

I initially was going to give doordash a bad review and then customer support turned everything around for me I ordered a frappee from McDonald's and it was not enough money to receive the doordash unless I ordered something with it decided to order to double cheeseburgers to make my order $10 I received a call from the doordash driver explaining that the machine to make my frrappee was shut down and did I want the hamburger still my reply was no I do not little to my surprise 5 minutes later my dog's barking there's a tap on the door I opened it and there's 2 hamburgers on my porch I figured this was there way of sneaky Still being paid and receiving the tip so I fully expected the frappe to be returned to my card in the full amount within a few hours to my The automatic instead of the 5 to 7 day wait so I told them I will not use those I'm not using you anymore why would I use you I feel like I've been ripped off $18 for shake I never got into burgers I didn't wanthey came they they took a moment came back to me and said you know what we're going to refund you all your money I was shot for ivy's lift ivy's Uber Abbey's Uber eats lots of services and they never refund you all your money and they're always very rude to you and you all saw I knew I was talking to a human they understood where I was coming from and had compassion and did the right thing and I definitely will use doordash again

I wish I could assign zero stars. I ordered from a WingStop in the Copperfield area of Houston, and for the first time, I wanted delivery, not pick up. I won't be doing that again for any restaurant that uses DoorDash.
First, the food was excellent (although crushed). The reason it was crushed is that the DoorDash delivery driver placed my food bag directly in front of my storm door that opens OUT. In doing so, I was not able to get my food without pushing the door open, which in turn crushed my bag of food.
I contacted the restaurant, and spoke with someone there, and they said it was a DoorDash issue, because they delivered the food. I thought, yeah that does make sense. So I contacted DoorDash through their online customer service chat. After giving my information, they told me that since I ordered through the WingStop app, and not through DoorDash, it was not their problem. They told me to contact WingStop. You know, the company that got my food order 100% correct. I asked for a supervisor, and was told they couldn't do that. I got off the chat and called the corporate customer service. Got a message saying that because of the COVID-19 virus issue, they weren't taking calls from customers.
So I went with attempt #3, and decided to email them. I even told them that I wasn't looking for a refund for my meal. I just wanted them to know that they had someone working for them that was this careless. Guess what they told me in their response? Not their issue. Yep, same thing.
I am going to tell my friends and family to help spread the word about DoorDash, and a couple of my friends own or manage restaurants. I'll send them the contact info for GrubHub and Uber Eats.
Don't do business with a company that doesn't care about you, and doesn't care what their employees do.

I placed an order from a restaurant that's about 10 minutes away from me at 9:14 a.m. My app told me it would arrive in 41 minutes. At the 35 minute mark, the app's timer all of a sudden went up to 159 minutes. I immediately reached out to DoorDash to figure out if they could contact the dasher to see if this was just an error in the app. The support person just kept giving me scripted text that wasn't relevant to what I had written. When I called him out on it, he finally stopped. He confirmed that there weren't enough driver's in my area to support the orders they were getting so even though my driver had already picked up my food, he was being sent to other restaurants to pick up orders and because of the location of my house to the last restaurant, my food would be last to be delivered. The delivery eta was now 12:18pm. Remember that I ordered breakfast at 9:14 a.m. I advised that as I had ordered breakfast and I would not be here at lunch time to meet the driver because the app did not advise it would take 3 hours. At this time, the support rep (Haggai) advised that to provide the best service I've ever had, he'd be giving me a $5 credit. I of course advised if the food wasn't coming until after I've left he'd need to refund the full order because I wouldn't be here and I'd be paying for him to not deliver food. He eventually agreed to refund the full order but said he'd make sure my food would get to me before I left. About 10 minutes later I had a credit of $10.99 (Not my full order price) and the dasher completed my order without actually delivering it. When I wrote back AGAIN, I chatted with Erika who advised that the dasher could not complete my order as they had refunded me. So in short, it's now 11 am. I have no food. At least I haven't been charged for the food. But... I spent 2 hours dealing with absolute nonsense and talking to useless support staff who kept insisting they were giving me the best door dash experience they've given anyone ever. And hey! If I'm ever feeling masochistic enough to try door dash again, I'd have a $10.99 credit waiting for me! Woo-hoo (Not.) All done. Back to Uber Eats I go.

Diver had my order from Taco Bell in his car and the. Wanted to deliver it cancelled but no refund.

The 1st experience for my wife's business was Awful.
Just plain awful.
They promised to "help out a new business with the system every step of the way" & DID NOT.
THEN, reps DID NOTHING but make excuses & request the business itself to "fix it".
How is THAT "taking care of it all"?!

Menu & prices COMPLETELY INACCURATE to the business prices...& they try to charge a 20% "fee"... EVEN WHEN NOT USING THE SYSTEM.

Doordash is a 3rd Party Business Leech.

Been dealing with this nonsense since "covid" when 3rd party delivery businesses tried to FORCE THEMSELVES on my wife's café business WITHOUT our consent.

Apallingly RUDE!

UPDATE: October 11th 2023

I guess DOORDASH has "revamped the system" & no longer uses totally remote access...& has better coverage for businesses.
Since these 3rd Party Delivery Services (do not have my trust, firstly) have decided to "strong-arm" businesses into using them & DOORDASH has the "lowest disapproval rating by customers" compared to others; my wife has been economically FORCED into a corner to have to use them.

The rep (Heri) has shown us the difference between scammers & lazy business entities using the company name compared to ACTUAL DoorDash services; my wife has decided a 2nd chance is in order (bless her fortitude...I woulda said "screw off").

We shall see. This corporate rep that physically visited (AFTER it went to legal measures) actually came to set things right.
It's from 1 Star to a 2 Star...at the moment.
We shall see

I ordered my food only to
Have it dropped off at the wrong place. When I tried to contact the person who dropped it off, they told me there was nothing they could do. So I called doordash and the person didn't speak English so that I could understand it. They then in broken English told me
They would resend my meal and reassured me that it would be at the right place this time. Well, after waiting 30 minutes they once again delivered to the wrong address. So once again I called and they tried to deliver it a third time but I just opted for a refund. I then decided to give them a second chance a few days later… my dasher called me twice and when I picked up
I could barely understand ANYTHING. I could make out barely that he was asking me
If I had any questions. I did not, because he was the one who called me! Well, when he got to the place he texted me the following-
"There is something wrong whit your Oder."
-"why?"
"They are out of bread."
-"ok, give me a second and I will find something else to replace it with."
"Probably you need cancel this order or call soport doordash. Ok, bye."

I then called support, whom I
Couldn't understand. So I asked for their boss. After being on hold for about 10 minutes, I still couldn't understand them. So I asked to
Him transfer me to his boss
Well, then a woman picked up
Who sounded very annoyed that I interrupted her Netflix show.
From there, I told her my complaints and kindly as I could and she told me that
" she can't help
It if the restaurant is out of bread."
I told her that, that wasn't what was bothering me but the lack of professionalism displayed.
She then told me
"That she wasn't sure what part wasn't professional, because she can see the text he sent and it was professional to her.
‍‍‍.
So I
Told her to have a nice day because she clearly wasn't going to help me…
I then ordered grubhub and got my
Meal with in the small amount of
Time that I wrote this review and had no problems….
CHOOSE GRUBHUB IF YOU WANT QUALITY

I order nearly daily. No more. Never got food. Got no satisfaction. They don't care about loyalty.

I would give these people zero stars, were that an option.

My order was supposed to cost $70.20. After I authorized the order, that number inexplicably increased to $71.12. When it arrived, it was missing one entree. I returned to their website to seek remedy. What I wanted was for someone to deliver the missing portion of the order immediately. They did not make this option available. I settled for the "give a credit for the missing portion" option, since it was literally the only option they made available. (They did have a link for "ask for a different remedy" - but when I clicked it, it simply spun forever without opening, while my family's lunch grew cold.)

In clicking this link, I believed I was requesting that they credit my *credit card*. However, after I clicked the link (and *only* after I clicked the link), the page indicated that it was giving me $14.34 of credit on future Door Dash orders. I feel this is a deeply unfair business practice: I should not have to spend more money at Door Dash to be refunded for an order that their organization screwed up.

I then received an electronic receipt indicating that they had only refunded me $12.22; not $14.34. Furthermore, the receipt indicated that they had credited that to my card. A quick check with my bank revealed I have been charged the full $71.12, with no refund. I wonder if even the incorrect $12.22 credit actually exists for future orders? I very strongly doubt it, given that the receipt falsely claims to have already paid it to my card.

My dissatisfaction with this company only increased as I attempted to file my complaint. The two contact phone numbers for Door Dash (one of which I could only find on WikiHow) offered only a recording indicating that they would not speak with customers by phone, and that I should use the chat feature on the website or the app. There is no chat feature on the website, nor the app.

So, I searched and searched on the website until I found a buried customer service form. I filled out that form, checked the "captcha" box -- and discovered that what looked like a "submit" button at the bottom of the form was actually just a *picture* of a button, and could not be clicked. The form was a sham.

So, I returned to WikiHow to find an email address. I attempted to contact them by this method. When I sent the email, I received an automated reply -- telling me to use the same customer service form with the fake "submit" button.

It should not be this difficult (indeed, literally impossible) to contact a company, particularly given the massive surcharges they append to orders -- surcharges should which fund, in part, a system to handle the inevitable order screw-ups that will happen with a delivery service. No one expects them to get the orders right every time. But their customers should be able to reasonably expect better access to a solution when things go wrong.