• DressLily

DressLily

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Overview

DressLily has a rating of 2.5 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLily most frequently mention customer service, tracking number, and credit card problems. DressLily ranks 10th among Discount Clothing sites.

  • Service
    871
  • Value
    818
  • Shipping
    877
  • Returns
    586
  • Quality
    788
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
345
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How would you rate DressLily?
Top Positive Review

“My impression”

Aleksandr R.
12/16/18

Shop with constant sales and discounts! Also, the store distributes promotional codes for a very large discount, at this price you will not find on other sites! The goods are sent quickly, tracked. Recommend this site!

Top Critical Review

“They don't have always what you order”

Johanna S.
2/7/24

Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th. January 10th they send me an email saying they don't have some of the items I ordered. Then a few weeks later I received the clothing I ordered that they did have. They at least refunded me for the clothing they didn't have.

Reviews (4,651)

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Reviews that mention popular keywords

customer service (809) dress lily (200) post office (94) order number (95) credit card (140) shopping experience (60) quality products (32) right size (34)
Thumbnail of user aishrac
1 review
0 helpful votes
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August 13th, 2019

I've been ordering from this site for a few years now. They have trendy styles for petite people like me and for tall/slim people like my husband. You need to know how to shop there in order to get the right sizes and shipping can take a while but I've always gotten everything I ordered. 95% of the items fit perfectly and the ones that didn't I could fix easy. Overall it has been a good experience.

Thumbnail of user shirm3
1 review
0 helpful votes
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December 19th, 2017

I had an excellent service from the Dresslily store, whenever I had any questions they answered me quickly. About the bag she is beautiful, has two parts inside her and her material is very cuddly and comfortable. You can put things like cell phone or some makeup. The color is a guava rose and has this button in the front leaving the product very delicate. Arrived super fast my order. I highly recommend the Dresslily shop!

Tip for consumers:
I highly recommend this product, besides having a lot of quality is the same as the photo shown and the color and finish is beautiful.
review also on my blog: http://www.shirlenesouza.com/2017/12/recebido-da-semana-bolsa-de-mao-da.html

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Thumbnail of user jessicac261
1 review
2 helpful votes
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March 22nd, 2018

I've ordered several dresses from this site, at different times so in different shipments. I've encountered no problems at all. All the dresses have been exactly as pictured and I receive a lot of compliments on them when I wear them out. My most recent purchase is my absolute favorite dress I own!(I'll post a photo of it) People are often impressed when I tell them I purchased them online for the price as they fit so well. Sizing is consistent, and the prices are cheap. Definitely would recommend to friends and family!

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Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Jessica C.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to place an order again soon.

Thank you for your support.

Dresslily Customer Service Center

Thumbnail of user lydiah13
1 review
5 helpful votes
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July 12th, 2018
• Updated review

I've recently ordered several items from Dresslily, all of them are nice but would like to highlight one swing skirt which is my favourite. It is a piano print swing skirt of novelty design and good material at a good price. What a treat, makes me look so good and youthful. The customer service is top class, despatch was quick and item arrived before the indicated timeframe. I'm happy with my purchases and Dresslily is now my favourite online shop!

Tip for consumers:
Check size charts before ordering, make use of their generous coupons and loyalty points and you'll most likely get good bargains. Write to customer service by raising tickets, they reply very promptly and do their utmost to assist you. They always go the extra mile for their customers.

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Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Lydia H.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily again soon.

Many thanks,

Dresslily Customer Service Center

A great online website to shop
January 14th, 2016
• Previous review

I received this gorgeous dress for a very reasonable price and it fits me so well. I've recently been purchasing a number of items from Dresslily as I think I really enjoy shopping there. They do have nice things that are value for money. The customer service is first class and will go the extra mile to help you. I think it has become my favourite place to shop!

Tip for consumers:
They are generous with their coupons and loyalty points which you can use to get great bargains.

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Thumbnail of user irinab13
3 reviews
4 helpful votes
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November 14th, 2018

One day I accidentally found out about a store like Dresslily. And I made my first order - it was a Funny Plastic Snowball Maker Scoop Tool for Winter Games Props. My order came quickly and well Packed. The quality of the product is very pleased with me! Since then, I have already made more than twelve orders for Dresslily and I was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend Dresslily!

Tip for consumers:
Excellent site

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Thumbnail of user jenniferw617
1 review
1 helpful vote
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October 11th, 2019

DressLily is a great site with wonderful products in both clothing and accessories. Whether they have items on sale, discounted or they give you coupons in your email everything is pretty affordable (and I'm a mom of 4 so if I'm buying things it has to be super affordable.) If there's any issues with an item customer service is quick to respond and get things taken care of. Shipping is also pretty fast.

Tip for consumers:
Pay very close attention to the size charts! Every item of clothing has its own sizing guide on it. An XL on one item isn't always the same as an XL on another.

Products used:
All of the dresses I ordered, the rings, sunglasses and makeup.

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Thumbnail of user danyelh
3 reviews
1 helpful vote
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February 10th, 2015

I purchased a Long Leather chain Woman's Watch and absolutely love it. I am not one for choosing the average normal anything. This watch has character and fits me very well. I will continue to buy from www.dresslily.com for other products in the future.

Tip for consumers:
Just keep in mind women from China are smaller than us so buy it bigger and you will be all good.

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Thumbnail of user rhondah10
1 review
3 helpful votes
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March 12th, 2015

I can't find my other review on here. I had an issue with a top I had ordered. The customer service dept was wonderful. They were fast with replies and refunded my money quickly. Would definitely buy from again.

Service
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Rhonda H.,

Thank you for your valuable feedback.

We are sorry that the customer are not happy with the item receievd.

We have already reached to her and made an agreement getting it resolved.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Thumbnail of user tiffanyb448
1 review
0 helpful votes
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July 23rd, 2020

Ordered super cute bathing suit! Quick shipping. Stitching on the top was little undone. Talked to customer service and they gave a full refund so I can purchase another one and to keep and donate the other suit to someone else. I was refunded within 24 hours. I will be ordering again.

Thumbnail of user janetb34
3 reviews
11 helpful votes
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April 18th, 2015

I absolutely LOVE this company! I buy everything from them and the few times I've had issues, they dealt with it promptly and professionally! They even gave me a bunch of "D points" which converts to money and coupons towards your next purchase. They are far away and ship for free, so I will not complain if the shipping takes awhile. I can be patient and see it as the compromise for getting quality clothing with free shipping. I LOVE them and will not purchase any clothing, accessories or boots/shoes from any place else. The ONLY issues is that their clothing runs on the small side, they are Asian, so just order a size larger than you would normally and there you have it!

Thumbnail of user marwane6
2 reviews
0 helpful votes
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July 23rd, 2020

Hi I'm Marwan I try DressLily many times It's a great store, professional help center. I like the site platform, Quality/price confirmed. Products as described. Fast methods of shipping. I very recommend the store

Thumbnail of user alysonm40
3 reviews
1 helpful vote
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December 23rd, 2018

I have ordered from dresslily a couple of times. Their products are of good quality and every time i did speak to customer service when my items were back ordered they did let me know an approx time they should be in. I will order from them again

Thumbnail of user nancyp78
1 review
12 helpful votes
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January 26th, 2016

The old saying is true- "If it sounds too good to be true it probably is." Beautiful items at an unbelievable price? How is that possible. I will tell you how... It's not! Unless you are a size 0, the XL will never fit. There is absolutely no boob room! The arms are also extra small. And don't even think about returning anything without going through this ridiculous process where they want photos and measurements. REALLY? I have never heard such nonsense. AND part
Art of my order still hasn't shipped. It's been over a month. Save your money,?

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

DearNancy P.

Thank you for your important feedback and for letting us about your experience with us.

We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service

Thumbnail of user pjm4
1 review
15 helpful votes
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January 17th, 2016

This is a SCAM!. Marketing on FB and other popular sites. They steal your money & probably sell your credit card info to identity thieves and Hackers around the world.
Facebook should be liable for getting advertising money from these criminals

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Pj M.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

Thumbnail of user kellyr75
1 review
1 helpful vote
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December 13th, 2015

First of all the web site isn't user friendly at all. I ordered a sweatshirt that said " priority dispatch" however when it came to " checkout" it gave me options for express delivery. Mis leading as I didn't know which option to choose. After the whole checkout process there was no confirmation at all that my order went through. Thinking I may have missed a step, I did it all over again and next thing I know I have 2 orders placed. You have to dig into thier website to find customer service but there's no phone number. You have to submit a trouble ticket. Totally stupid. I've been burned before on websites that offer incredibly good deals, and this is one more. Thank goodness I was able to cancel my orders before payment was processed. Seems as though this company offers a lot of apologies but doesn't rectify a thing!

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear kelly r.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service

Thumbnail of user kq3
1 review
4 helpful votes
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March 24th, 2017

I orders 2 ladies tops on 3/4/17 paid out of my account that day, but no tops have arrived. Its 3/22/17 Your C. S. phone does not identify the company but left a message anyway. Just want my order before the season is over. Please help. Has it shipped yet?

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Customer,

Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.

Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time.

We have messaged you regarding your case. Please login to your account to reply to us.

Best regards,

Dresslily Customer Support Team

Thumbnail of user zoiep2
1 review
8 helpful votes
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July 22nd, 2020

Along with horrible correspondence services, and a terribly long wait for delivery, (which is expected with these kinds of websites) when your package actually arrives the items may be damaged, not as described/pictured, or oversized! The clothes are cheaply made, and feel like itchy Halloween costumes.
This company actually had the audacity to send me a dress that was completely cut in half...

Tip for consumers:
DO NOT ORDER FROM THIS WEBSITE.

Products used:
I am asking for a full refund!

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Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Zoie,

Thank you for your feedback.

We regret that the products did not meet your expectation.

Kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

We look forward to your reply,
Once again we apologize for any inconvenience caused.

Best Regards
Dresslily Customer Service

Thumbnail of user leannam11
1 review
0 helpful votes
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January 7th, 2020

Everything I've purchased has come in on time and in wonderful condition. Their customer service is prompt and easy. Make sure you triple check those size charts because no two items fit the same.
10/10 would buy again.

Thumbnail of user ilyask13
1 review
5 helpful votes
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January 1st, 2019
• Updated review

What started off as a bad experience has been turned into a good one.
Seller had strong communication throughout the resolution and I must say I'm impressed.
The team there should be proud.

Thank you

Avoid seller
December 9th, 2018
• Previous review

Ilyas Kajee

11 reviews

Star 1

Star 2

Star 3

Star 4

Star 5

Published2 seconds ago

AVOID... YOU HAVE BEEN WARNED!

Having placed my order almost 2 weeks ago, I had no update from them.
When I contacted them, I was told that it will be another 7-15 business days before they can depatch my item. The suggested options were 'Wait' or 'Exchange'. I had to email them back request a refund.

Avoid these DressLily. I'd rcommend AliExpress or Gearbest over this company any day.

Thumbnail of user main97
5 reviews
21 helpful votes
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February 2nd, 2015

I have ordered two blouses for women and look forward to receiving them. Keep you informed. Dresslily am very excited and I always order here because they are serious. Products came exactly at the specified maximum time that is 20 to 23 days.

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Thumbnail of user deboraho9
1 review
2 helpful votes
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April 18th, 2016

Terrible quality. They look like something I would have made in high school sewing class. Material is fraying. Dresses that appear to mid knee length or very short. Sizes are way off. I ordered a large and my daughter who wears a size 4 cannot get it on.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Deborah,

We very much regret that the inconvenience has occurred.
We're sorry that you're not satisfied with the items.
For your case, we have offered a solution via ticket, could you please check your email then reply to us?
Please rest assured we always do our best to help our customers.

Best Regards
Dresslily Customer Service

Thumbnail of user kristing23
1 review
0 helpful votes
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December 25th, 2017

Good site if you REALLY pay attention to the size measurements. Dont go by what you normally wear in US sizing, most things run on the small side. Look at the reviews as well of each garment about fit and fabric. I had an issue with a swimsuit being sewn incorrectly and after submitting some photos, customer service was great in helping me out. I would recommend Dresslily, just use it carefully!

Thumbnail of user sarac54
1 review
6 helpful votes
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December 28th, 2015

Very disappointed in this company. Ordered swimmers for my daughters christmas present and didn't receive them. I have tried to make contact with no luck:(
Sad that people can rip others off with ease.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Sara C.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?

We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.

Best Regards
Dresslily Customer Service

Thumbnail of user brookee2
1 review
5 helpful votes
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December 29th, 2015

I ordered at the end of November. Bought two items for $24. "Shipped ou"t 12/5 with tracking number. Can't seem to find item tracking wise. Filled out ticket and just got the run around. You want a good place for cheap outfits I suggest Wish. Screw this.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Brooke E.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?

We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.

Best Regards
Dresslily Customer Service

Thumbnail of user xx90
1 review
4 helpful votes
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December 12th, 2017

Its just a scam, nothing came in 45 days. I placed order asking them for available sizes, they seems not to understand English well. Package is coming from Azerbaijan or something, but its all fake, nothing had been shipped

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Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear x x.,

Thank you for your review.

Please rest assured that we always do our best to help our customers and improve our service.

We always aim to offer our customers the best solutions to their issues in line with our policies.

Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.

Then we will offer you a solution via the ticket center.

We look forward to hearing from you soon.

Many thanks,

Dresslily Customer Support Team

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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.

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Thumbnail of user customerservicer1
CustomerService R.

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