DressLily

Everything I've purchased has come in on time and in wonderful condition. Their customer service is prompt and easy. Make sure you triple check those size charts because no two items fit the same.
10/10 would buy again.

Horrible quality. Shipped from China so can't return without spending a lot. Haven't received everything I paid for. Stuff I received was falling apart when it came in the mail. Both material and stitching are sub-sub-sub-par. Other customers say they don't receive emails back about trying to return items. These people are crooks.

What started off as a bad experience has been turned into a good one.
Seller had strong communication throughout the resolution and I must say I'm impressed.
The team there should be proud.

Thank you

Terrible quality. They look like something I would have made in high school sewing class. Material is fraying. Dresses that appear to mid knee length or very short. Sizes are way off. I ordered a large and my daughter who wears a size 4 cannot get it on.

First of all the web site isn't user friendly at all. I ordered a sweatshirt that said " priority dispatch" however when it came to " checkout" it gave me options for express delivery. Mis leading as I didn't know which option to choose. After the whole checkout process there was no confirmation at all that my order went through. Thinking I may have missed a step, I did it all over again and next thing I know I have 2 orders placed. You have to dig into thier website to find customer service but there's no phone number. You have to submit a trouble ticket. Totally stupid. I've been burned before on websites that offer incredibly good deals, and this is one more. Thank goodness I was able to cancel my orders before payment was processed. Seems as though this company offers a lot of apologies but doesn't rectify a thing!

"Dresslily is my favorite online shop. I totally love this site because they have new clothing every day. I always find what I am looking for at the best prices, free shipping and excellent service. 100% Recommended"

The old saying is true- "If it sounds too good to be true it probably is." Beautiful items at an unbelievable price? How is that possible. I will tell you how... It's not! Unless you are a size 0, the XL will never fit. There is absolutely no boob room! The arms are also extra small. And don't even think about returning anything without going through this ridiculous process where they want photos and measurements. REALLY? I have never heard such nonsense. AND part
Art of my order still hasn't shipped. It's been over a month. Save your money,?

This is a SCAM!. Marketing on FB and other popular sites. They steal your money & probably sell your credit card info to identity thieves and Hackers around the world.
Facebook should be liable for getting advertising money from these criminals

I orders 2 ladies tops on 3/4/17 paid out of my account that day, but no tops have arrived. Its 3/22/17 Your C. S. phone does not identify the company but left a message anyway. Just want my order before the season is over. Please help. Has it shipped yet?

Now they have me running in circles writing and rewriting return forms. I wish I had read the complaints before ordering from this damn company. By the way they are based in China so they're clothes will not fit us American women unless u order 3 sizes up

I received 3 items recently and have been trying to return them. The sizes are NOT true to size. The customer service department can only be contacted by email. No one will send me back a returned packing slip, I've tried twice now. I've even threatened them by alerting The Better Business Bureau along with Facebook, which I am doing! I will not give up until something is done. Very disappointed customer! Diane V.

Your reviews by many others look bad. Interesting products but according to different reviews. You do not deliver the goods once you charge the credit card. Pity; you don't seem serious about business, customer service or honesty. I almost ordered. Lucky I remembered to read the reviews like my friends tell me.
26/1/16 I kept getting DressLily ads on the RH side of my facebook page. And they always look so enticing with cool fashion at a crazy price. And crazy if you think it's what they will send you. So I worked out how to facebook ad block them. So no more enticement. If facebook won't totally block this scam site then you can individually block it from showing up on your profile. I suggest everyone does the same. Maybe facebook will start to look into it then and take their ads down to protect more unsuspecting people.

Believe it or not I've ordered from them 4 times. Each time something different would happen.
First time, I Ordered a medium jacket that did not fit right.
Second time, the close fit even less, even when I went one size bigger.
Third time, the gave me odd tracking methods and was almost impossible to find out where my items were. And didn't send one of them until I prodded them by writing a review.
This fourth time they only got half my order.

Contacting them is a joke! First off there is no phone number, I imagine you'd have to speak Mandarin and Cantonese just to get through to them. And thier support page is useless. After filling out the fields and listing the problem the "submit" button does nothing! It won't go anywhere.

Why didn't I read the reviews before ordering? Unless you pay for expensive "extra" shipping, your order will be on a slow boat from China - and when it finally does arrive many weeks later, an extra large sweatshirt will only fit a small ten year old! Since you have to pay the return postage... to China... good luck with that!

I placed my orders before I found all the bad reviews. It made me very skeptical but everything arrived as promised and actually faster than I thought (about 5 weeks). Yes, I got scared when the tracking numbers they provided did not show up on tracking right away. But they eventually did. Packages were delivered in fine shape. My only regret is the sizing. When it says what it will fit - that is a tight fit. If you like a little more "give" go up a size. Overall quality is good. Products are as described. Based on what others had said, I wanted to let people know that I had a great experience. BTW - I received 5 different swimsuits, am waiting for 1 more to arrive and I just ordered again.

It's been more than a month since my order was placed and the tracking number doesn't even exist or show up on postage websites. There's barely any info to contact the company. If dresslily refuses to refund my purchase then I'm contacting my credit card company because I refuse to give this awful business my money. Do not buy from them.

They were a nightmare to deal with, not sure they even speak english based on their email responses... will NEVER purchase anything from them again.
I received an empty envelope from China, yeah no thanks Dresslily.
Hopefully enough complaints and they will be shut down.

I came across this site on Facebook. Was drawn in due to the cute dresses and swim wear. They have the worst customer service ever! They Never return emails. It took them 4 weeks to provide me with a tracking number and then another 3 weeks before I received my order. I purchased a vintage one piece swim suit in a size bigger than I am, due to reviews
Saying that sizes run small I am a S & I ordered a large. It was teeny tiny. Although I can't wear it, it fits my 10 yr old daughter perfect. Soo glad I only spent $20. I learned my lesson, never buy from China or any other sites you unsure of. Its best to keep it

Ordered in November 2014 still no sign of the products. I think this is a scam, stay away. Tracking number & button they post on their site does not work. I have submitted a request for status of my order. Will see if they respond but after reading other reviews I am not too hopeful.

Jacket I ordered in late August has just arrived, 5 weeks later. Ordered an XL, fits like a smallish medium, can barely get my arms in the sleeves as the back is so tight, no chance ever of moving in it at all. Material was advertised as wool/cotton blend, actual tag says cotton and rayon. Buttons are sewn on loosely and clink like a cheap wind chime. Not impressed at all. Will not order with this company again and plan to warn all my friends about it.

There is no savings worth the hassle of dealing with a company that does not ship what they have listed as inventory. The sizing on their charts does not come close to matching the real items. The packing will ruin many items. Some of the items are shipped from NY and NJ but they want you to send returns to China. Continually ask for pictures, measurements, etc. as if they don't know what you mean by inferior sizing. Finally received $40 refund for two coats. Truly a terrible business/purchase experience. Please do not waste your time or money. While you occasionally see a positive review, the majority are very negative. With good reason.

I ordered 4 shirts which only took 3 weeks to get here. All are very thin, poor quality material. Two are no where near sized correctly. You would have to have the torso length of a toddler to wear them. There return policy does not cover ill fitting clothing. I will never purchase from them again.

It seems that a lot of people are having problems not receiving their orders. This also happened to me. I don't know if they really do not send them or they just get lost/stuck somewhere on the way. After exchanging some emails with the Dresslily staff (they where very polite) i got back all of my money. I will think of placing another order soon, maybe it was just bad luck
:)