DressLily

Ordered last year in December and has to open a claims thru paypal in March after not receiving items. They kept emailing me to wait and it was way past the 45 business days. They showed pictures of products with labels ready for delivery, then I got an email saying that they did not have The shirt I ordered and to choose another one. I said I wanted a refund instead. Someone should shut this company down

The four items I ordered came in two separate packages within the timeframe they promised. It was obvious right away the quality of the items was not what was pictured on the website. It was made of polyester blends and had the worst feel of any fabric I have ever touched. I let this be a learning experience for me as this is how it goes when you risk ordering online. I did look into returning the items, but could not find how to after extensive searching. My only hope is they take advertisements off Facebook so others won't be fooled as well.

After placing an order, I received an email asking for a copy of my credit card and driver's license. Told them no and to either cancel or send order. Waiting for response. They don't answer their phone. Should have read reviews!

It's already my 6th order on Dresslily and I'm totally satisfied with it. Only on of those six orders was running late but after contacting the (very kind) customer service the problem was fixed right away and my order arrived shortly after.
I don't understand why people are complaining about long shipping times - that's why it's free! You can always choose a faster shipping way if you are willing to pay for it as on every other side.
The products I ordered were mainly accessories (no clothes so far) and totally worth the price. You get what you can expect for the price!

I have ordered from Dresslily.com twice, and both times I have been very satisfied. It is important o pay attention to the measurement notes when deciding on a size. Their easy cm to inch conversion calculator is quite useful for an American like me in doing this. I've been consistently impressed by the quality of the products here. Several dresses that I have ordered were of top quality material and worth far more than what I paid.

My items came fabulous. I am glad that I discovered this store. I received my order quickly and efficiently. Good quality. Reasonable prices. Customer service is ok, it responds quickly to messages. The clothes are just like they looked on the website and everything fitted perfectly. I already have other items saved in the favorites list for a next order. I'm definately going to be doing more shopping on dresslily.com :)

Never order form them terrible company been almost 3 months and nothing I ordered has come. I am filing a dispute with my Credit Card company to get my money back. One thing they are fast at is taking your money.

Fake phone number?! No one answers customer service line! At first, it was a recording that I could not understand. As the days went on, it rang and rang and then nothing. Today, it was the broken recording again that sounds muffled on purpose and then you can understand their operation hours and it cut out. It sounds like Monday-Friday 17 o'clock! And their machine capacity is FULL so you cant leave a message.
I've also been submitting messages to their customer service page and have not gotten a reply after leaving several complaints and asking WHERE MY ORDER IS!? No reply.
I ordered gifts and paid for them to be here in 3-5 days. Guess what? NOTHING.
I am disgusted. I trusted the site, and wish i would have known their reputation beforehand. That's what I get for seeing their ads on Facebook and thinking they were reputable.

Do not order from this company. I ordered my products on 2/15. I had ZERO updates from them after they took my money. On 2/28 I messaged them asking when I would receive shipping updates. They told me it would be shipped by 3/6. Here we are 3/14 and I have zero updated shipping information for an item I needed this week. No place do they say it could possibly take over a month to receive your items. I've now asked for a refund twice and the answer is always a generic "your items have been shipped out" response. Absolute rip off. I order a ton of merchandise online and this is BY FAR my worst experience ever.

I placed an order for 4 items on May 7,2017. It's been 2 months and I am still waiting for my 4th item. They keep telling me to wait, that the items were shipped from different warehouses, etc. and they won't give me my money back.

I am filing a claim against this company with PayPal. They should not let these crooks use their system.

I bought 2 pairs of fold over heather wide leg pants and they are pretty decent quality. The only issue I had with them is that some strings from the material have come lose so the quality could be a bit better. Otherwise, they were exactly what I expected. I will purchase more in the future for sure.

I ordered from Dresslily back in late November 2021 and have been actively checking the tracking website for my order. It hasn't updated since November, saying it's in transit. When I tried going to customer service, I couldn't even but a ticket in because it said the verification code was incorrect. Overall I'm not pleased with Dresslily's service.

Just like many of the reviews here, I am not fully impressed. Being in sales, I understand that it can take some time for items to be shipped out. I have waited the maximum stated of 25 business days and then some for my order.

What I don't like from this internet company is the fact you can not contact them direct as error messages appear. It only seems that they contact you about the order once you have left a negative response. Whether these issues get resolved for myself and other parties leaving reviews is yet to be seen but lets hope they do.

Ordered an item on March 1st. It is now June 17th and I still haven't received it. I order from Chinese vendors pretty frequently, so this isn't an issue with shipping times. This is either lazy, neglectful sellers or an outright scam. Avoid this company.

Update 7. 1. 15 - I was contacted by the company, told to contact them through the website using my order number and support ticket number. Shockingly, their "contact us" page doesn't work. And shows no records according to my support ticket number; the same ticket number they issued me when I first began to complain. Horrible, horrible people.
Awful company.

I love shopping at dresslily.com they have everything that I could ever wish for, from personal things to home decor, health, beauty, gadgets etc. it is super easy to order, everything always arrives on time and their customer service is amazing.

How do you return items? After reading the reviews now I am afraid that I wasted my money. Very poor quality on items ordered. DO NOT want a credit to buy anything else want my way of purchase credited. Purchased through pay pal and I will contact them if necessary.

What an awful experience! I didn't mind waiting for the items... I knew that they'd take a while coming from China. But then only 3 of the 4 pieces arrived (and the 4th never came, now many weeks later) and the quality of the items I received was terrible! There were uneven seams and cheap fabric and even the price I paid was way too much considering the poor quality of the merchandise. They wouldn't refund my money... they offered me a 6% discount on my next order. And I checked the cost of returning the items and shipping alone would have cost $34.10. I'm glad that I paid with PayPal because they refunded my money since all of the items were defective and not as advertised. But I will try to warn everyone I can against ordering from Dresslily!

PS - Notice how nearly all of the positive reviews sound like they're written by someone who doesn't speak English very well? Probably written by Dresslily employees.

I really like the Dresslily shop. I've been shopping here for a few years.
They have great promotions, discounts, sales. Good quality clothes. The shipment is carried out quickly and I have never lost any package. I would recommend.
It's worth getting to know this store. The order is simple

I ordered a bathing suit 3 weeks ago. I almost immediately received the shipping email yet nothing has been updated since 7/20. I can not track my order so I have no idea if this will be here in time for vacation on Friday when i thought i ordered it well enough in advanced.

I ordered one pair of stretchy pants for $25 dollars and $10 dollars for shipping and after three weeks I never received the item and they are giving me the "runaround" on a refund. This is seriously crazy. They told me to call my local post office and also ask all the neighbors if they got my package?! I didn't get my pants give me a refund, it's not that difficult.

I bought 5 items, all dresses. All were actually really good quality and shipping to Australia was quite fast. Will definitely buy from dresslily again and have already placed another order. Great for cheap fun dresses! 2 of them were two small but they made great gifts for my housemates!

I ordered something back in October. When reading the reviews after not receiving anything in 3 weeks, I advised my buddy who is a federal agent who investigates sites like this for fraud. I'm glad to know they are already investigating this site and will be sitting them down soon. They probably made their millions off of people. But they messed with the wrong one with my order. I advise you to keep all email exchanges, your receipt, and hold on to them. You may be reached by a federal agent to help them investigate this site and scam further.

Are you a scam. Just read other reviews and they have all had the same problem. Package never was sent. Stay clear of this business. Read reviews before ordering and save your money. Thank god it was a cheep piece. One star again only because zero was not an option