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eBay

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Overview

eBay has a rating of 1.7 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“I can find anything, anytime”

John W.
11/10/16

Yes, you can easily find anything you need on Ebay. Ive had some troubles with individual sellers, but my overall Experience is positive. Theres no better site for finding second-hand clothes and gadgets in perfect condition. I Often order cosmetics and hair products that are not available in my country. It just makes my life easier.

Top Critical Review

“Think twice about selling on eBay”

Josie F.
9/19/24

I've been selling on eBay since 2017 and received my first negative feedback. I sold this person a new with tags tee shirt at a very good price. She didn't like the material, even though I described the material accurately according to the fabric tag. Looks like she didn't bother reading the description. How in the world am I at fault? I contacted eBay to have the negative feedback removed and they refused. EBay what kind of awful company are you to have negative feedback printed about me when I did nothing wrong? My perfect record is now ruined and I am extremely pissed.

Reviews (3,474)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user saml947
1 review
1 helpful vote
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December 15th, 2023

I have order 7 items from eBay and only received one item. I've spend hundreds and hundreds of dollars on these parts. And still have not received them. EBay has a money back guarantee. Which isn't true at all! More like spend money and steal your money grantee! They have refused to help and resolve this issue. And yes there is a picture of where it was delivered and clearly in the picture that is was NOT MY HOUSE! These people are a joke and I see why I was warned about eBay from the start. Amazon is 100% better. I've spend hundred and hundreds on eBay and only got less then 20$ worth. Tell me if that's right? I've already tried to reach out to eBay and sellers and started blocking my from making any more reviews and complaints. And if there is no actual number to call. Customer service is extremely horrible on eBay. There is a very least amount and close to non at all. Trust me when I tell you stay away from eBay altogether.

Tip for consumers:
Amazon is amazing.

Products used:
None of it because I never recieved it!

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Thumbnail of user dadof4souls
1 review
2 helpful votes
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January 6th, 2024

I ordered 2 kayaks on EBAY. They were late on arrival I requested a delivery update. Seller provided 2 USPS Tracking numbers. Items never arrived. Postal service indicated items were only 5 ounces and addressed to addresses other than my own, but within my zip code. So tracking number indicates delivered. EBAY does not believe me that I did not receive the kayaks which are 50 pounds each. Extremely dissappointed with EBAY customer service. EBAY just wants to close my case and appeals as soon as possible. EBAY will not even remove the fraudulent seller. I have been advised to contact US Postal Inspector and file police report. I doubt that I will have any luck with getting my money back.

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Thumbnail of user alexd158
16 reviews
42 helpful votes
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January 16th, 2024

I sold a bag on eBay. The customer filed a dispute. Reason:
"The item doesn't match the description in your listing"
In the comments the customer wrote:
"My daughter ordered a gift for me and she mistakenly bought the wrong item. I want to return the item. I want my money back."
Customer is refusing to return the bag and eBay claims that seller protection does not apply in "item doesn't match the description" cases even though eBay knows that "item doesn't match the description" is a false claim.

Tip for consumers:
eBay seller protection is a fiction. Any fraudulent customer could steal your money and eBay always sides with the customer.

Products used:
eBay selling platform.

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Thumbnail of user roblove198530
1 review
4 helpful votes
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January 6th, 2024

I sold a item on eBay they took my money from customer and refunded him even after item showed delivered by tracking will not pay me for it keep telling me lies for months I'm sueing anyone else who has delt with this please reach out so we all can sue them they are allowing us to be stole from and not backing there safe seller and buyer guarantees

Tip for consumers:
That they stole from u and never would be payed for my item I sold

Products used:
Selling and shipping label bought threw them

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Thumbnail of user elfichter84
3 reviews
5 helpful votes
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December 28th, 2023

I really don't know why people sell on ebay. Ebay does NOTHING to protect sellers. I have had 5 orders go missing from usps and I had to refund these orders out of pocket for something that is out of my control. Ebay takes a cut of the profits but provides nothing in return. Every other company protects its sellers in case usps loses a package, but not Ebay. Time to stop selling through eBay since they will throw you under the bus each and every time.

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Thumbnail of user filmatshqipe2
1 review
2 helpful votes
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February 26th, 2024

My account is restricted without no reason.no reason is given me for this action.What kind of service are you that dont protect the buyers and protect some scam sellers.are you scamm too?

Tip for consumers:
My account is restricted without no reason..no reason is given me for this action..What kind of service are you that dont protect the buyers and protect some scam sellers..are you scamm too?

Products used:
I bought a toy for my son but the seller even he didn't ship my item..he even report me and ebay protect this scam seller..

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Thumbnail of user sorenmurray
1 review
1 helpful vote
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March 5th, 2024

BEWARE! THEY HOLD THE SELLER'S MONEY FOR 30 DAYS!
Sold a juicer for $1200 and they are holding the money for 30 days after the buyer gave an excellent review about the transaction. They said he has 30 days to change his mind and if he does I can be down $125 it costed to ship it to him and he can just send it back.
I don't think I should be loaning billion dollar companies money for 30 days just in case the buyer changes his mind. I don't want to be held to their 30 day policy on a used item. Complete nonesense. If they want to borrow my money, they should pay interest.

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Thumbnail of user imrula
12 reviews
4 helpful votes
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January 6th, 2024

I can't say something bad about the ebay because back in the day it was a pioneer marketplace for e-commerce business.
Many people in the beginning of 00's started their business from the ebay reselling different stuff, exchanging products or just bargaining with people. I'm thankful to them that I was one of those who started business on this platform, cuz it has taught me many valuable lessons.
By the way, if you want to obtain some stuff you can also visit it as a customer, prices are affordable.

Thumbnail of user iago999
1 review
2 helpful votes
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February 26th, 2024

Ebay decided to suspend my account whilst I was waiting for a payment on something I sold and I had just paid for a laptop I won bidding.

To sum it up, this laptop was meant to be my daughter's birthday present.

When I called customer services they told me they could not share with me the motives of suspending permanently my account, neither return the money I had paid for something I wasn't going to get. They told me it could take up to 6months until I saw a penny back.

RED FLAG ALL OVER! I HOPE THIS REVIEW CAN HELP PEOPLE STAYING OUT OF TROUBLE.

Thumbnail of user seanc1214
1 review
1 helpful vote
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February 23rd, 2024

The fees are ridiculous I sold something for $450 dollars I actually only got $331 I will never sell another thing on there. And the charged fees for $503

Thumbnail of user davidp5993
1 review
10 helpful votes
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January 3rd, 2024

After making my first successful sale on eBay my account was permanently suspended with no reason given. When I spoke to a customer service representative I was told that they couldn't give me a reason because then people would know how they choose to suspend accounts. So essentially they banned me so they could keep the money for an item that was already in the customer's hands with no complaints or complications on their end.

Service
Thumbnail of user lanxgoh
1 review
7 helpful votes
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October 11th, 2023
Verified purchase

Will never use eBay again. I have been scam on your platform but you didn't assist in getting back the money, speak to the seller or suspend the seller (despite multiple negative reviews stating it is a scammer). EBay told me that is nothing they can do. EBay is so much worse when compared to Amazon.

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Thumbnail of user mybaecra
1 review
5 helpful votes
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October 21st, 2023
Verified purchase

Ebay suspended my account indefinitely! I sold a knife and sent it the following day. No discrepancy between me and buyer, it went smooth. However, ebay has held my funds for weeks. They was supposed to send Micro deposits and they failed to do so, which caused my funds to be returned multiple times! I finally got the deposits and verified my bank... now they indefinitely suspended my account with no explanation. I called and nobody can tell me anything! How do you go from having an excellent rating on a seller account to being barred from the site completely!? This is a horrible platform!

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Thumbnail of user mr.s17
1 review
1 helpful vote
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December 15th, 2023

I was both a buyer and a seller and made an exchange tens of thousands of dollars for eBay and they steal from everybody customers and sellers alike just to let you know they can whether you have proof or not that's what they're going to do that's how they treat people. I made 400 sales probably around 2,000 purchases.

Thumbnail of user daveb1202
2 reviews
3 helpful votes
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January 17th, 2024

I purchased Straight Talk $255 Refill Card 6 Months **************) in September 26,2023 from seller Porreyn_61. By October 19,2023 my service was deactivated from my outstanding Straight Talk account.
Now my Straight Talk account is restricted (my iphone locked). Because the seller on ebay used my information. Straight Talk states "I now own them $284 to unlock my phone. Why, I never had a balance on my account, in the 15 years using this Straight Talk. It was always a prepaid account.
I have no phone and my account is deactivated, because of a dishonest seller on ebay.
Ebay has poor management does not keep their terms on a fault purchases, to received ebay's guarantee refund. Ebay allowing scammers on their site.

Tip for consumers:
Be aware of sellers on eBay. That eBay doesn’t give a guarantee refund.

Products used:
Straight Talk Refill card.

Thumbnail of user barryh335
1 review
2 helpful votes
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March 23rd, 2022

EBay has now keep 572$ of my money and states each day it will be in your bank tomorrow. This lie started on March 22 and continues as I still don't have my money. They finally called it a glitch today which is a lie just a way to get me off the phone. Find another service eBay no longer is an honest company.

Tip for consumers:
Don’t use eBay

Products used:
Etsy

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Thumbnail of user jianu
3 reviews
4 helpful votes
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December 14th, 2022

Watch out! They are selling phones that are inexpensive and making customer wait a month and then sending multiple phones. When u changed your mind or forget about the purchase because of how long it takes receive it/them, they expect you to pay the shipping cost to return. Please beware! Scam action.

Tip for consumers:
Just beaware!

Products used:
Neither

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Thumbnail of user georgeg1834
1 review
7 helpful votes
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December 21st, 2023

If you buy an item from eBay, you have to remember that most reviews are filtered by eBay and negative reviews tend not to be shown. I ordered an item from eBay. It was missed delivered. I ended up losing the full amount of my purchase. I left a negative review eBay filtered the review, so it didn't show. So what good is a review to accompany when they only post the positive reviews and hide the negative from a consumer

Products used:
I ordered a Christmas wreath with the understanding it would be delivered on time. I should've realized when the seller would not provide the shipping information. Something was wrong when it was missed delivered I had no recourse I contacted eBay, but they denied a refund. I am very hesitant to do anything further with eBay.

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Thumbnail of user jerrys1315
1 review
2 helpful votes
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March 20th, 2023
Verified purchase

Even in cases of extreme unfairness, misrepresentation, and in this case, craziness, eBay refuses to stand behind a 24 year eBay veteran with 100% feedback and would not remove a negative that was so glaringly inappropriate despite how distressed I was to receive this. They allow a seller to have a no returns accepted listing, and yet a buyer is allowed to return an item for any reason whatsoever which goes against their own policy and if you don't cave into the demand and end up with a negative feedback they will never help you. So essentially they allow you to be blackmailed.

Thumbnail of user wedabeans
1 review
6 helpful votes
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August 23rd, 2023

I sold something and eBay collected $90...$70 that I charged for the item plus $20 flat fee shipping. What I received in my bank account was $46. Yes I underestimated the shipping and paid an extra eight and change. But I can't believe after their ridiculous almost 15% fee, I only made $46. It's just not worth it anymore. I was so excited to make this big sale. EBay used to be great. Now all us sellers are just paying for the higher-ups to fill their pockets

Thumbnail of user carolf1220
1 review
1 helpful vote
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January 10th, 2022

I am disappointed in Ebay for allowing sellers to sell past expiration date food items. Even if it's posted, this should not be allowed. Someone could end up getting sick. I would think Ebay would want to protect the public!

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Thumbnail of user darrylj103
1 review
6 helpful votes
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December 3rd, 2023

Absolutely no buyer protection from pre order scams. I paid for a preorder item and afterwards the seller left eBay and didn't ship the item purchased. Contacted eBay customer service and they told me to contact my credit card company. What a scam! Will never use eBay again!

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Thumbnail of user timothyr282
2 reviews
4 helpful votes
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January 4th, 2024

Listed an item for sale, and in bold writing stated that anyone bidding must have a positive feedback score. A scammer with zero feedback bid on my item and I cancelled his bid. Ebay charged me $153.21 saying I shouldn't have cancelled his bid. UNBELIEVABLE. Anyone doing business with Ebay at this point is an absolute fool. 11k one star reviews don't lie.

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Thumbnail of user necroobliveon32
1 review
1 helpful vote
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December 29th, 2023

Ebay are scammers that help other scammers Period. If I could put 0 stars I would because they deserve none! I sold multiple items this year on Ebay and every item I did not put a tracking on it were refunded by Ebay to the buyers and who's paying for their BS? Sellers of course so now I have lost hundreds of dollars and the items I sold that got refunded by Ebay. Their motive? They tod me to put a tracking on everything to prevent that from happening but the problem is that I won't pay $25 shipping an item with tracking when the value is $10-$20. I mean give me a break ffs...

Tip for consumers:
Ebay are scammers and we need to put it down as soon as possible.

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Thumbnail of user finlaym14
1 review
3 helpful votes
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October 20th, 2022

Just created an account to start selling, immediately got banned for life before even selling anything. Customer service refused to tell me what my indiscretion was and then had the gall to say anything else i can help with.

Tip for consumers:
Dont sell on here

Service

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