eBay

I order human hair extensions from sunny hair on Ebay, for use in my salon. They arrive So Fast! And I love there bonding agent it is sufficient but small which makes the bonds less apparent. Reputable company. Highly recommend ( I found them on EBay)

Ebay allows suppliers to extort your money by making you first put in a positive feedback even when not receiving the product and having used the buyers money before agreeing to a refund that's why there system is broke, the feedback scale is skewed, slanted towards there partners in crime.
Destination on description are not real and products can be shipped from countries that have very poor customer service relation and know how to extort and get around ebay policies.

I have been unable to post a listing for four days and have called six times with absolutely no resolution. The problem is a technical issue with THEIR website, but they are unable to get it fixed, totally inept! When I insisted on resolution and did not accept their "pat answers" about someone contacting me the same day from the technical team, the customer service representative hung up on me. If you are looking for an online platform to sell merchandise I would highly recommend you look elsewhere! There are also a slew on hidden fees.

Was a member since 2003. Bought something that did not work... fought with both eBay and PayPal to get a refund... finally closed my account... they do not care about how long u have been with them... do yourself a favor and shop on amazon... way better customer service

Broken product received, seller promised replacement then a refund with same responses which went beyond 180 days. EBay did not want to intervene & I am left with no product. This is a loophole for sellers who can delay replacing or refunding with no EBay help! Disappointed & won't order from above again.

Ebay has changed their return policy on some items, with some sellers. It was in the past that the buyer had protection for 60-90 days after purchase date. Now that has changed. If you buy from a power seller they may only give you a 30 day return window. May deny your return or allow the seller to close the case you have opened. This is not a good policy and any buyer should be aware. I have recently received several electrical items that were faulty. One that damaged my car motor when installed. Then when attempting to return, I was denied.

Ebay... is part of the Evile Empire...
Sucking in a fortune***

But has only 148 employees

The customer service number is fake.

Have updated my address and they're sending the package I ordered two days ago to the wrong address@

Just okay. Honestly, I love the site, pretty much everything available at great prices and it's fun to bid but the customer service is horrible at ebay. I also stay away from Paypal (that's a whole other story) and they only let you pay through Paypal. Amazon is preferred!

Four stars if buying, would give it 2-3 stars for selling - buying from ebay is great, you can find almost anything of course, usually at cheap prices, just be careful to check seller ratings... different for selling items unless you've got a huge volume, its tough if you're trying to unload something popular... after figuring in ebay and paypal fees it can be very difficult to make it profitable enough to be worth your while.

EBAY just plain sucks. Their customer support is worthless and can never help you. Their VERO programs is completed garbage. Companies can make a claim against you and never have to respond. What kind of policy is that? EBAY doesn't care about their members, only their profits they get from you on each transaction. These VERO participants don't even have to prove their case, just file the complaint and the seller suffers for no reason. You get your account suspended without cause, or no fault of you own, and even when you prove that, if the VERO participant never lifts the claim, you stay suspended. No other recourse for resolution period! No chance to even defend yourself. They say hire a lawyer. Over a $10 item. How sloppy is this? IT is ignorant. Maybe a better online auction site will show up and put EBAY out of business with some serious competition.

The quality of service when buying your product is very dependent on who you buy from, so make sure to look at the seller's review history. As long as you pay through paypal, your purchases are usually safe. I have been using ebay for some years now and will probably keep doing so for the remaining future. Customer service from ebay itself is typically quite helpful and resolves the issue, at least in my experience.

I think you should probably look at their reviews before purchasing something from eBay and then buy it because I bought a led trip light for my fish tank and found it broken and no replacement was guaranteed as well.

Online support expects all problems to fit into a very small set of options, you need to fake one of the options to even get to the Phone number. Worse yet once you actual get through the voice response system which is just as worthless as the online help you end up talking to one or more cs reps that really can't do anything. They really are no customer service reps, they are in place to walk people through the site that don't know it, ie trainers. EBay was once a good company but 20 years later it's time for someone else to steal the market!

Sitejabber lets eBay advertise on its site? There's a red flag! That's why they favor eBay give them 3 stars and say "most people are satisfied with eBay. That is not true as I know no one that will buy there anymore as cc fraud and corruption/extortion are growing daily with eBay's help. Negative feedback is deleted on high volume high revenue sellers

Ebay has been growing so fast it is hard to keep up with all the sub categories and spin offs like ebay motors and half.com. Can't say I have always loved Paypal but the neutral party with your money is nice to have as a buyer or seller. Read the ratings of the buyers and sellers. Read the fine print. Insure your packages. Ask all the questions you have before the auction ends. I am hooked, and though we have an occasional dry spell... ebay patiently waits for you to return. I give them a 4 out of 5 star rating.

I have been buying and selling on ebay for years and have been satisfied--some bad experiences but not too many. However, I just learned that a seller can refuse restitution of any kind if you buy an article of clothing and wash it. I bought a designer blouse and washed it according to instructions--the design on the fabric came off in large patches. Seller would not refund because I had "altered" the item by washing it. Ebay backed her up and removed my negative review. Recommend not buying clothing unless just very inexpensive.

This is my first and LAST time buying from eBay! I have done everything I was told to do in order to get back my refund of an item that came from China that looked nothing like the picture! Worst experience ever. Not only I have lost $100 on a garbage product/shipping but I also have lost money sending it back through PayPal where their seller gave me a $50 credit for return shipping but placed it on hold! All because the package is showing in transit for a few weeks and the seller is yet to declare received so they denied my case for refund and closed it! Thank you for nothing all they did was take my money! Never again!

I registered on ebay, added PayPal, made a purchase. After an hour my account is blocked. Reason? They can't name any. They claim to care about safety. I lost $400 and a lot of time. I didn't get the money back. Under the product, it says that buyer protection is enabled. It says on PayPal that there is buyer protection in the transaction. It says on Ebay that this product has no buyer protection and it is not possible to cancel the order. Common scammers. Someone should lock them up.

On several occasions, eBay allowed me to be a victim of fraudulent Vendors. After being conned by a dishonesty Vendor, it was totally up to me, to find a way of getting my money back on a refundable item. I am hoping that the Federal Trade Commission investigate their way of doing business. The unfair way that customers are being lied to by a Customer Service person has worsened. There are actually so many cases like this, til it's app are over flowing with bad experiences. No matter what it takes, it is an urgent matter that Ebay clean up it's act, starting with it's horrible Customer Service.

As an international buyer Amazon usually won't have the random products I'm looking for so EBay is my go to site. When I have had a problem with a seller in the past EBay responded immediately to emails and offered a refund. One of the few online companies I can buy from and be sure my information isn't compromised + good communication and customer help. I would recommend.

The phone line people are useless and the I got banned after one purchase. Also, they won't tell me why, I used a legit debit card with adequate funds. I have no idea what offense I could have done. I did receive my item, but I give that credit to the seller not Ebay $#*! them, thank you seller

EBay is messed up. They made it hard to understand. They hide things. You can't reach anyone. I been with them for 25 years. They have control of 99 percent of my business.
Now is the time for someone to compete with them.
Bring back the simple ways. Terms. They don't care about you. It is all about the almighty dollar.
It use to be fun. As a seller. With the nee changes. At least every other week I am being ripped off.
I will jump ship soon. They took all the joy out of what was once a fun Market place.

Lately, the taxes, the fees on the sellers - are way too high! This is daytime robbery! I sold an item, which was around $350, and they took all of my profit on it, taking nearly $60! Insane. I will never use eBay again. Robbery.