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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user michaelc466
3 reviews
0 helpful votes
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July 6th, 2017

I'VE BEEN A MEMBER OF EBAY FOR YEARS. BUT NEVER HAVE I SEEN SO MANY NEGATIVE REVIEWS FOR SELLERS. EBAY NEEDS TO PUT MORE PRESSURE ON SELLERS TO BE MORE HONEST WITH THE PAYING CUSTOMERS. SELLERS ARE LYING TO THE CUSTOMERS, CANCELING BIDS FOR NO APPARENT REASON, SELLING PRODUCTS THET DON'T HAVE, DELAYING THE SHIPPING TIME. I USED TO LOVE BUYING ON EBAY.(NOT NOW). YOU HAVE SELLERS WITH OVER 1000 NEGATIVE REVIEWS. THATS RIDICULOUS. INSTEAD OF BANNING THE SELLER, YOU LET THEM GO RIGHT ON SELLING. I PERSONALLY DON'T HAVE TIME TO KEEP GOING BACK AND FORTH WITH A SELLER. WHEN I PAY FOR MY ITEM THAT I WON. I WANT TO GET WHAT I PAID FOR. I PAID FAITHFULLY, THE SELLER NEEDS TO SHIP WHAT I ORDERED FAITHFULLY IN GOOD WORKING ORDER.

Thumbnail of user jimd157
1 review
1 helpful vote
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September 18th, 2017

I had purchases a 310*90mm DIY Multi-Function Milling Machine, THIS IS TYPICAL CHEAP CHINESE CRAP. It is to small for my shop and what I try to do. The company lists everything in Millimeters so it seems larger than it is. However, It will not hold a piece of steel without it vibrating loose AND DESTROYING THE WORK I HAD ALREADY DONE. I had to start over again, with the same results. I finally had to buy another jig. I purchased this through EBay by the company bezzprice. I kept up with emails with them thinking this was going to be resolved. However, I found out this was just to give me a bunch of hassles that it went beyond the return date so I could not get my money back. Now EBay is not allowing me to even provide a review on this company that sold it to me.

Thumbnail of user candyw1
4 reviews
2 helpful votes
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August 13th, 2013

Recently I was searching for buying some products online, when I went through Ebay. I liked one T-shirt (girl's) and one frock (for a 4 year girl). I bought both and paid the amount. Only after 2 days, I got the delivery of both the products. The T-shirt material and color was very nice and of good quality, even the frock was very nice, but the size of the frock was of a newly born child. I immediately called ebay and told them. Few hours later, I got a call from the company from where this product was delivered, from somewhere in Mumbai. They took all the details and told me that they will pick up the frock from my house and will pay me back the money. And to my surprise, really the courier came and took it back, giving me a receipt, and just as they promised, after 15 working days, they returned my money also. This was my first experience with them. Now again, I got one new link of ebay, daily.ebay.in. Its a food store and we can buy international brand food items from there. I again ordered for one cookies packet, one dry fruit packet and one lemon chutney from there. It came right after 3 days to my residence in good packing and all the three products were of good quality.

I fully enjoyed my shopping experience with ebay... planning to buy few more things from there now. This kind of behavior really shows their responsibile attitude towards their customers.

Thumbnail of user yencyo
1 review
1 helpful vote
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January 2nd, 2023

Lost 2 boxes and lost my money not guaranteed delivery many other places to buy Happy 2023 Lot people re sale from China pages and fake order to take money from buyers using eBay warning

Tip for consumers:
Hope I help save u money with this time spend I clouse my account there are many other places to buy from

Products used:
This eBay it’s scam lot scam happening there from China sellers warning

Service
Value
Shipping
Returns
Quality
Thumbnail of user rrromb
3 reviews
0 helpful votes
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November 6th, 2019

A place where you can buy everything:)
The selection of goods is simply huge.
But it's very bad that many sellers send packages by regular mail, with untracked tracks :(

Thumbnail of user saida21
2 reviews
1 helpful vote
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June 18th, 2019

I am here with you, for business it must be so serious, please help us to do best, and good luck for everybody.

Thumbnail of user brooker37
1 review
6 helpful votes
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June 28th, 2018

I have almost 900 100% positive reviews as both a seller and buyer which is why I am appalled that Ebay closed my store down. In March I started a home addition and so a lot of my Ebay items were boxed up, but because EBay still takes your fee even if you have your store on vacation mode, I decided to keep it open. In total, from March, I had 4 items that I could not locate because of this and so I had to end the transaction, but all the while maintaining my 100% customer review. At the same time, I was able to sell items successfully although the past few months business has been slow. In the meantime, Ebay has no problem taking my money while I shop frequently. Go figure. I have called EBay twice and one rep said to try back in a couple of years while the second rep said indefinitely. I cannot believe the coldness in which this is being done as I have hundreds of listings, spent countless hours taking photos, researching and writing descriptions for each item, ALL FOR NOTHING. Ironically, I am about to unpack all of my EBay items that were active listings and now I am not allowed to sell them. I will NEVER purchase from Ebay again, They will not get one cent from me.

Thumbnail of user sandin1
9 reviews
37 helpful votes
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December 30th, 2014

I started using LT this summer when I financially hit rock bottom. I sent them a bunch of my modern younger person office/night out clothes. I got $60 for 18 pieces. It was ok; my ebay store wasn't getting any traffic this year, so i accepted the offer. It was down hill after that shipment. 1st, they use parcel post--the slowest and least careful shipping available at USPS. So beware of that. Then I found some really high end clothes (but not my size) at my local consignment store. So I sent that batch in. That batch had Helmut Lang, Celine, and Pucci in it, plus your everyday Nine West, Calvin Klein, etc. Only got $40! So far I've only seen the Celine listed, and it's still listed for $36. I sent a couple more batches just to clean out some closets, but I haven't returned to LT. Just makes me wonder what's really going on there. Oh, I've also had nearly brand new items be declined as outdated or stained. They aren't a fan of party dresses either apparently. I really wanted to like them! Oh well.

Thumbnail of user limk3
1 review
1 helpful vote
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September 25th, 2018

AS A SITE FOR MARKETPLACE SITE, THEY ARE DISAPPOINTING SERVICE NOW, DESPITE I PATRON THIER BUSINESS OVER DECADE SINCE EARLY DAYS. BEING SELLING ON EBAY, THEY PLACE TOO RESTRICTION, ERROS IN SITE, SEND MESSAGE FOR MTHS, NO REPLY, NO BOTHER, NO SUPPORT. PAID AND PAID FEES, YET PROBLEMS NO RESOLVED.

Thumbnail of user davet531
1 review
31 helpful votes
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April 28th, 2020

Oh, just another unhappy ebay user. I know, I'm dime a dozen! What does it matter right? Just shop somewhere else.

Thumbnail of user lindam471
3 reviews
1 helpful vote
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November 7th, 2017

The first place I go to find what I need or want. Easy to use and for payment, they except PayPal which is the only company I use because they will try and help you with a trnaction.

Thumbnail of user simonet10
1 review
4 helpful votes
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April 28th, 2017

I sols two items on ebay
First buyer told me he wanted full return as the item is defective which I knew it was not because i tested it before sending plus I add on all È my description AS IS
Buyer said he does not have to return item because ebay says he gets to keep it and get his money back. EBay agreed and I am out both money and item
Second tine same thing happen and phiilipno rep^resentative told me AS IS means nothing to ebay... Your screwed as a seller no matter what! Cancel all my ebay accounts I am now with AMAZON. If you can give less then 1 I would

Thumbnail of user tainac
1 review
1 helpful vote
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June 26th, 2019

I find it disgusting that I purchased a Fitbit and what I thought was a Square Trade Warranty from Ebay. When I went to use my warranty it was not found. It turns out Ebay had a fake vendor on their site. Well, after an hour and a half on the phone, I finally was able to speak to a manager. Since they are unable to work with Square Trade to get a warranty for me, I asked for a refund for my Square Trade Warranty and the Fit Bit. They only wanted to give me a refund for the Square Trade Warranty (after almost the hour and a half of trying to get me off the phone and insisting I needed to show Square Trade more information, which I did not). It is not my fault that they let a fake vendor on their site. Obviously, I would not have purchased the Fit Bit device without an option of the warranty so it a package deal. How can a refund of $15.99 help me get a new device or help me get my watch fixed? They did not care - therefore, I will shortly be canceling my Ebay account after years of being a customer. I'm only waiting so that I have time to send feedback to them on their site as well.

Thumbnail of user christosb1
3 reviews
2 helpful votes
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November 9th, 2021
Verified purchase

You may lose your money from a local shop but never from eBay!
Also their support system is very helpful.

Tip for consumers:
Always make a account and preferred method is PayPal

Products used:
Technological products

Service
Value
Shipping
Returns
Quality
Thumbnail of user hannahr283
1 review
0 helpful votes
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January 29th, 2022

My account was suspended so I spoke with them on the phone. The first representative was Jan and he said my account was suspended because My background suggests I am at risk and it's a new account. He said he couldn't disclose what that meant. I have a clean background so I'm not sure what that's about. My dad tried closing his store thru them. He had to call to close it. The first woman he explained what had happened to said everything looked good on her end and my account shouldn't be closed but she had to transfer me to another guy to finish things up. The guy answered and was so disrespectful to my dad. He said the account was closed and he couldn't disclose why. My dad asked for help closing his account too. The guy said his name was Gab and then he kept screwing with my dad and having him repeat himself and his username he proceeded to say to my dad that he needs to learn how to listen. And then he cut my dad off while he was talking repeatedly. Then after all this he said I'm transferring your call and hung up. I don't recommend supporting this company anymore and my family has been buying and selling for them for years.

Tip for consumers:
Don’t.

Products used:
I was a seller.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevins1025
1 review
1 helpful vote
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March 23rd, 2020

FYI, for ANY sellers out there on eBay. EBay's service for buyers is a plus. However, over the years their customer service and overall service/help to sellers has fallen to the wayside! I have been selling on eBay for years and I am VERY disappointed in the service I have received over the last few years. From help to false returns from buyers, their requirements changing every 3-6 months, charging the seller fees of 15% when the shipping anything, allowing buyers to just submit a return even if the item was returned damaged and or not the correct item. They auto refund the buyer NO matter what. Then when you call eBay to try to remedy the problem. They say "You need to contact the shipping carrier to remind the issue from your buyer" VERY POOR service and disappointing it has come to this for the seller. EBay YOU need to really start looking out for your sellers and NOT just your buyers!
They auto refunded a buyer for an item they NEVER returned. WATCH out sellers. EBay. We want our MONEY back! $410.00 This is our request and the request from the BBB.
Sellers out there I would recommend looking into many other auction platforms out there. Especially if you are selling higher end items. Any high-end items we sell on different auction site that protect the US the sellers!

Thumbnail of user korreyl
7 reviews
39 helpful votes
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October 29th, 2015

I was scammed by "cooldeal88" on eBay.com. Paid $200 for two cell phones that I was told were ready to be used in North America, and were supposed to be in English. When phones arrived, after waiting over a month to receive, both phones were in Chinese, and when I went to hook them up, I was told the brand was not compatible with North American markets.
I contacted the seller and explained my problem and was told to ship them back and once they got the items, they would refund my money.
Here it is, almost two years later and I am still waiting to be reimbursed.
When I contacted eBay to tell them what was happening, they informed me that my 30 days I had to make a complaint had passed and that I was SOL! When I tried to explain to them that my order did not arrive until well after the 30 days, they told me that it was my problem, not theirs, and that maybe I should not order from countries so far away that takes so long to deliver.
I would caution anyone wanting to make a purchase through this shady company to reassess your options before spending any real money on this site: unless you have money you want to literally give away!

Thumbnail of user derickf4
1 review
4 helpful votes
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April 2nd, 2015

This is why I really dislike ebay: Literally no support as a seller and they fee you three separate times when selling. 1st when you post the item, 2nd when it sells, and 3rd when PayPal charges you after transferring the money. (PayPal is owned by ebay) - They know they have the largest amount of viewers looking to buy items, and that they're the largest online auctioning website. So they can get away with being tyrants, and feeing the crap out of hard working sales people. - Also their policies are terrible! Heres an example of their return policy; Lets just say you sell an item for $500 that you've bought for $350. You've just instantly lost $50 off that from the "10% roughly" selling fee, and have also lost "lets just say $10" for the insertion fee. Then to add on top of that they'll take about 3% off the $500 for PayPal fees, thus making you lose a total of $75 (so even if there wasn't a customer return you'd only make $75 profit). Where I'm getting at with this is that if a customer decides to return that item for some reason, ebay will automatically give them a FULL refund of $500 out of YOUR pocket. Thus making you lose $75 for no reason what so ever besides having that item listed and getting it back. - In my opinion both ebay and Paypal should also give the seller their money back for all three fee's they've charged them. But why would they care when they already have your money in their pockets and there's nothing you can do about it because you've already agreed to the terms and conditions? Hmm...

Tip for consumers:
Don't do it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user alk201
1 review
1 helpful vote
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November 4th, 2022
Verified purchase

DON'T BUY ANYTHING ON EBAY! Some sellers are running scams with tracking numbers so that can say items you never received are delivered and eBay does nothing.

Thumbnail of user jacquaer
6 reviews
15 helpful votes
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May 17th, 2013

Ebay has made me sad lately I sell on there but there are people that are rude on there and have scamed me a couple times in use to really like ebay until this happed

Thumbnail of user joelp21
3 reviews
1 helpful vote
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December 1st, 2014

I bought cell phone trough ebay site, I had problem with the supplier, I contact ebay and they helped me to solve the problem, Thank you for your help

Thumbnail of user fatimai2
1 review
1 helpful vote
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July 26th, 2016

CAUTION WHEN DEALING WITH ebay BEWARE!
After receiving no response from eBay. I trusted A dishonest seller and closed the case... I have still not been reimbursed by eBay, PayPal or the lying seller. I purchased a brand new Columbia Bugazip boots with tags still attached from ebay and they are defective and both are opening at the front seams.
THE MESSAGE BELOW FROM THE SELLER ASSURING TO PAY ME, "BUT THEY LIED"!

New message from: anylevel1000 (7,407Green Star)
I have explained what you need to do, I cannot do anything until the case has ended.

I am un-sure why you don't trust me, but there is nothing I can do about it.

You have 2 options - Do nothing and the case will close automatically or Close the case and then I can issue the 50 % refund as agreed.

There isn't anything else I can say or do to help you - I have been offering this same advice since the beginning I have even offered an bigger refund than you needed for the repair.

I WILL NEVER USE EBAY AGAIN

Thumbnail of user johnc4472
7 reviews
0 helpful votes
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August 30th, 2023

I purchased a lot of thigs from ebay I WILL NEVER BY A THING FAKE TRACKING FOR ONE then when you own the products for over the return period nothing works and the Ajent plays games witrh you try it see what happens If i were you get off your buts and exersise give your local stores a chance Trust me its better for the future of America TO

Tip for consumers:
THEY ARE THE ONLINE CRIMMANALS they will all get it back

Products used:
The producks i purchased nothing works hard drives windows copys nothing I spoke with my bank VIZA credit card told them its out of the 90 days so i lost everything now Viza can go to hell to i tor up thier cards and never to give VIZA A DOLLAR AGAIN. I was robbed by ebay for the time i used them the credit card and bank can suck me there loss and its comming. MCFEE someone activated a copy on my computer its a trial to get out of Trobble. They also have your access to your copmputer to get out of trobble to I got none of my money backj they will pay IM TAKLING 4 DEROLICS TO COURT 200,000 lost.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gyanu
2 reviews
2 helpful votes
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January 26th, 2016

Ebay is not prompt to service still waiting for my refund and they are making conditions for return the money. Itemwas not good forquality then what is the fault of customer my claim was raised
Claim ID: *******
PaisaPay ID: *******1651
Item number: **************
Seller ID: onlinemegastore06
Date claim opened: 07-01-2016
Still Waiting for claim amount and further process. Totally fraud happening. Customer waiting in Blind faith. Do needful,

Till date didnt get refund while they promised onsame time it will refund within 20 days from claim raised date it was raised on 7th jan 2016.

Tip for consumers:
i will suggest do not purchase the items they are not supporting if they get money in advance . Already I am facing becoz i paid in advance

Thumbnail of user barbarab50
2 reviews
20 helpful votes
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November 19th, 2014

The eBay Experience is the worst ever. No customer service. Plan on being on hold and passed around to rude people who have no manners or abilities to help customers. (for at least 2 hours). Unable to give refunds to buyers who change their minds on their purchase because eBay will bull whip their sellers and not allow returns with-out freezing their accounts. EBay is the worst online selling format ever. And from what I have heard from others. People are moving to other selling sites and selling elswhere. Good riddens to an eoutdated company who has been so beat up over the years they have lost any concept of how to reasonably deal with their buyers or sellers. If I could give no stars I would. My friends complain they can't find what they need on eBay because so many sellers have had their accounts restricted for no good reason that the buyers are heading to Google to do searches to find what they need on other sites. EBay continues to shoot them selves in the foot until they no longer exist or barely exist and are way down on the net totem pole. Don't buy stock in eBay, worst rudest company on the planet. Buy and sell elsewhere.
Update 3-1-16
Hurray! Since I banned myself from selling on eBay. I started selling on Etsy and Tradesy. I am grossing $23,000 on Etsy per month and grossing $2-$3000 a month on Tradesy and growing. I knew it could be done by eliminating eBay. I am sure I am not the only one opting for friendlier and less abusive selling companies... happy happy happy.

Tip for consumers:
Don't use it. Bad horrid, horrific company. Wish they would move out of the US. Bad American company. Shameful and shameless.

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