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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user jbrown4911
1 review
0 helpful votes
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November 6th, 2023

Ebay one of the worst companies out there.
They stopped responding to my emails I had to open a better business bureau complaint.
Sad!

Service
Value
Shipping
Returns
Quality
Thumbnail of user evelyng12
1 review
2 helpful votes
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October 12th, 2015

Bought an item on eBay, it was broken. So after reading Ebays advice, ie contact seller first and see if it can be resolved, and sellers advice, contact them first before raising it as a problem, I returned the item to seller. They told me to send it Recorded service and get proof of postage, I did and it was £11.99. Post office explained it was 1 cm over size so had to go into next postage bracket. I had used same packaging. I had to be guided by post office charges, it was not up to me! When I contacted seller they said it was faulty but they wouldn't refund full postage, only £3.57, so I am £8 out for pocket because seller sent me broken clock. I contacted seller and they said I should have gone through eBay to return it, it would only have costed £2.99. Too late now. I rang eBay and they said returns postage costs was up to seller and buyer, they couldn't help... Then why don't they remind you of this when they tell you to resolve matters with seller, I foolishly thought the seller would honour our verbal agreement for full postage refund... Buyer beware... eBay won't help!

Thumbnail of user rayh475
1 review
1 helpful vote
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August 22nd, 2022

We have been an eBay member since 2009 with a 100% rating with 461 items sold. We recently sold items on eBay that were bought within 24 hours of listing and the buyer has received the item and they are VERY SATISFIED (100% HAPPY). The buyer has replied via social media thanking us!
EBay has been consistently lying to us concerning paying out our money. On March 15,2023, March 21, March 24 and March 29,2023 we recorded their agents lying to us concerning payment. On each of those dates we were told that our money would be released in 24 to 48 hours after they verified that our information had not changed since 2009. We have been Selling on eBay for 13 years and they have stopped paying out money. They are holding thousands of dollars and told us again we would receive our funds in 24 to 48 hours. Again on March 24,2023 the Agent repeated the same that it would be 24 to 48 hours. They will put you on hold for two minutes and come back and report we are currently reviewing your account please hold for two more minutes. Customer agent laughed at us for holding the phone line on March 21,2023. This problem with eBay started after the recent banks in California and New York filed for help, protection and are reported to be under investigation by our government as reported on most all the News channels. EBay will let you buy but they are holding the sellers funds and for No legitimate reason. Its makes me wonder if they are stealing the governments sales tax too?
BEWARE TO ALL THAT BUY OR SELL ON eBay.

Tip for consumers:
BEWARE OF SELLING ON eBay March 29, 2023!

Products used:
Selling on eBay 2023

Service
Thumbnail of user johns1584
1 review
1 helpful vote
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January 3rd, 2017

I sold an item on eBay, stated a NO RETURN policy. Of course, buyer going by the handle jlink888, Jian Lin, *******396, says item is broken. I state the item is brand new, and wanted proof that the item was broken, which the buyer would not provide. I then stated, and copied the portion of the listing that stated no returns.

Buyer opened a case. EBay rules in the buyers favor. Directs the buyer to return the merchandise, which is 2 pieces. As soon as the tracking shows it was received, eBay refunds the full purchase price. Problem is, only one of the pieces is returned. I call eBay. They tell me that I have to get the buyer to admit that he doesn't intend on returning the other piece. Ya, fat frigging chance he will do that. The buyer, of course, lies, and says that he returned both pieces. The buyer has NO INCENTIVE TO TELL THE TRUTH. EBay takes him at his word. I am out half of the product, and all of the money. EBay is a scam. They essentially help buyers defraud sellers. I am closing my account and will NEVER sell on eBay again!

Thumbnail of user mmm7
4 reviews
4 helpful votes
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February 14th, 2013

I am an ebay junkie, if I want it and can't find it on the internet shopping sites, I always head over to ebay, type in one or two words, hit FREE SHIPPING, and let the internet do its magic.

I have been ebaying for 5 years just about, have my own jewelry line and do Digital Art and can find all and more products I need to be successful. I am an avid collector of rare and out of print books and only a few times could not find a copy of a jewel I really wanted to own.

And did I mention the freedom and availability of Paypal? That could be a whole new review... Just enough to say I adore Paypal and have never ever had a problem with ebay or its policies.

Last month I ordered a book and when it got here, it was the wrong book. Almost on the heels of the book came a e-note from the seller telling me he
Sent me the wrong book and the correct one was on its way and I could keep
The mistake and our transaction wouldn't cost anything extra at all...
I donated the book to our Library and the replacement was here in 5 days...

Awesome site for me, if there were 10 stars available, I would light up all 10

M

Thumbnail of user tracyp14
2 reviews
13 helpful votes
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January 28th, 2013

I like ebay, anytime I have ever had a problem with a purchase ebay has fixed the problem, on that note I think I've had 1 problem out of over 400 purchases.

Thumbnail of user giuliop9
1 review
0 helpful votes
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February 23rd, 2022

I am so disgusted with ebay that I have started the account closure procedure. Absolutely crazy to keep selling on such a site. The commissions are very high and as a seller you have no protection. I leave aside all the cases of people who tried to scam me with the excuse of the object not received (when the tracking shows the opposite) or object not according to description. Scammers are everywhere: what is not acceptable is that ebay doesn`t do anything against scam attempts or verbal assaults despite lots of evidence are provided. The straw that broke the camel's back was the case of an American, who bought a football shirt from me, and already the day after the shipment, started to send an avalanche of messages about the status of the shipment, becoming message after message violent and intimidating. At some point I stopped responding and in response I received negative feedback (with insane language even there) basically 2 days after I sold the item. I reported the customer to ebay and asked them to remove the negative feedback and take action against this user. They did nothing. I saw on the page of this person (who is also a seller) two negative feedbacks within a week (one also complained about the aggressive / intimidating tone of the user). So this is repetitive, not a single episode. Ebay will definitely do something I thought. Result? After a week the person in question no longer had negative feedback and was with 100% positive feedback. Ridiculous... Ebay has no standards, as long as you pay your commissions you can be the worst scammer, you won't suffer any consequences.
I am attaching photos with some nice free offenses and threats received and for which ebay has not done (and will not do) anything

Thumbnail of user rays118
1 review
2 helpful votes
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April 3rd, 2017

You simply cannot sell on Ebay anymore it is a dead site. It's been dying for years and it's officially dead as of 2017. Just try to run the old. 99 cent auctions, you won't get paid. I ran 6 auctions last Sunday night, waited n entire week for them to end, only 1 person paid! I had to file cases to get my final value fees back on the other 5 total waste of my time! They also are totally scamming on sellers fees! I had a TOTAL balance on my sellers fees of $11.45, I paid that and instead of having a zero balance it went only to $8.11, they've done this several times, they cannot be trusted! I see yet another class action lawsuit in their future! TOTAL SCAMMERS! And they do it only to their sellers! How shameful is that? Ebay literally has to STEAL from it's sellers! It's ONLY their sellers that pay a thing to begin with! ONLY the sellers keeping it going! They barely have any customers anymore... it's a DEAD site! Good! They did it to themselves by ripping off their sellers at EVERY turn! GOOD BYE EBAY! WAY TOO MANY other options out there! Amazon, Poshmark (although they need to lower their fees!), ETsy is AWESOME now they allow vintage AND supplies! No need to deal with NOTHING but NON PAYING BIDDERS and BOGUS sellers fees! Don't bother with the STRESS!

Thumbnail of user allisap
13 reviews
222 helpful votes
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December 27th, 2013

As far as buying stuff on ebay you are pretty safe, just use common sense. Ebay has put up a lot of protective measures for the buyers over the years. I have still been scammed once many years ago (when most payments were made via Money Order), but 99% of my purchases have gone smoothly. So why the two star rating? Stephen P nailed it in his review. Buyers have so much protection now that it has gone from sellers scamming buyers to buyers scamming sellers. I had a 100% feedback rating with thousands of sales and then ebay changed many of their policies in favor of the buyer. Suddenly I was having buyers try and extort money out of me, telling me if I didn't send money to their Paypal account that they would leave negative feedback or claim they never received the item and due to ebays new policies I, as a seller, was powerless to do anything about it. I did not give in to the extortionists and as a result my feedback rating dropped, and as a result of that bidding on my items decreased. All of that along with the huge increases in ebay and PayPal fees caused me to finally close my ebay account after 15 years. Ebay has gotten very greedy over the years and this greed will ultimately lead to their demise.

Thumbnail of user christopherb694
1 review
0 helpful votes
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April 24th, 2020

Ebay, one of the biggest companies that ship, if you can get into your account because some low life changed the phone number to a buzzy signal phone number, contacted ebay throu "chat" WHAT A WASTE OF TIME, you cant call, because NO ONE is answering the phones at all.
So now I cant log into or out of my account, but every time I go to ebay, IT HAS ME LOGED IN, until I try to buy something, then it asks me to log in, WHICH I CAN'T DO because of phone number problem
Had to buy as a guest, but know I cant track package, because it keeps taking me bact to my signed in page, that I cant sign into.
All help pages go right back to sign in page, NO HELP AT ALL

Thumbnail of user michaelw192
2 reviews
6 helpful votes
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November 13th, 2015

Bought a phone that had a valid MEID with Republic Wireless. When I went to activate the phone it was now registered with Boost Mobile, The seller did display the MEID on ebay. Got stuck with a phone that can not be activated except as a prepaid. EBay furthermore protected the ratings of EVERDEAL1 froma negative review by removing it.

Thumbnail of user reneer15
2 reviews
3 helpful votes
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October 5th, 2015

DO NOT BE FOOLED BY THEIR WARRANTY. IT IS SO COMPLICATED AND INVOLVED IT IS EASIER TO JUST NOT BUY THE VEHICLE. THE DAMAGES TO MY CAR WERE WATER THAT WAS NOT REPORTED BY SELLER AT ALL SO THE CAR WAS WATER DAMAGE SO BAD IT SHOULD HAVE BEEN SALVAGED. EBAY WANTED ME TO GET AN ESTIMATE AND UNLESS THE ENGINE OR TRANSMISSION DAMAGE WAS OVER $1000 THEY COULD NOT HELP. EVERYTHING ON THE CAR WAS CRUMBLING APART. IM OUT $10K FOR THE TRUCK AND THE REPAIRS ARE WELL OVER THAT BIT BY BIT. PLUS EBAY ONLY WANTS YOU TO TAKE THE VEHICLE TO A DEALERSHIP OR CHAIN REPAIR COMPANY AND YOU CANT PAY FOR THE REPAIRS SO THE VEHICLE JUST SITS AROUND. WHEN IT SITS AROUND YOU CANT DISTINGUISE THE DAMAGES... YOU CANT WIN! SCAM!

Thumbnail of user davidh8094
1 review
2 helpful votes
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January 8th, 2023
Verified purchase

I ordered an item on December 13th it is now January 8 I put in a refund request and they said they would give it till Jan 8th to be delivered! I called today and they said to call back tomorrow! I just checked the the site and it now says they will give it till January 18th! What is going on! I will no longer be using Ebay as thay don't care whatsoever about the customer! I purchased the same product from another site and got it in 5 days! EBAY WILL NOT REFUND ME AND I STILL HAVE NOT GOT THE ITEM FROM THEM! HORRIBLE

Thumbnail of user davidd150
4 reviews
2 helpful votes
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September 20th, 2022
• Updated review

I called the CBD store Nature pure life LLC, and got and email address for the CO of the store and sent him and email about the product I bought through Ebay and had a reply from them, and they are sending me a new jar of the product a 16oz jar of there LichansEza and told me that sometimes the product separates from heat in shipping as it comes from Texas. They are sending me the new jar Monday 09/19/2002 so my problem Is resolved IF" I get the new jar. This is and update. David DeMontigny.

Tip for consumers:
About product not being a cream when sent.

Products used:
Skin cream.

Service
Value
Shipping
Returns
Quality
Bought product from Ebay.
September 8th, 2022
• Previous review

Bought a product from Ebay and the Company that supplied the product is Nature pure life LLC and the product is a cream to help with skin lesions like Lichen Planis its called LichensEza it was $54.75 for a 16 oz jar. I got the jar a day or two ago and it was vary greasy and came with a note that if it was liquid looking to put in refrigerator for half and hr but still is vary greasy and the add for it says it is as cream, no way its awful and Ebay sent my complaint to them but no reply. The Company is The CBD store by Nature pure LLC 5281 Country road 469 # 16 Brazona, TX *******. Company had good reviews so Ebay has not heard the last from me. David Demontigny.

Tip for consumers:
Return policy is unused but I used some of it when i got it.

Products used:
Skin Cream.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ismaell41
1 review
0 helpful votes
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January 14th, 2024

EBay named Nikki was mispronouncing my
Name and I asked her to stop she then said sorry you had a foreign name which I said isn't warranted she then called me
Racist

Thumbnail of user georgep123
1 review
0 helpful votes
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September 4th, 2017

I was overjoyed when i was able to use my device that was blacklisted by at&t as a result of inpaid bills. A seller by name: siralexlpunlocks did the magic for me. Am so happy to broadcast this good news. I promised to help him broadcast this fantastic service. Below is the link to the sellers listing:
Https :// rover. Ebay. Com/rover/0/0/0? Mpre=https%3A%2F%2Fwww.ebay. Com%2Fulk%2Fitm%2F*******979

Thumbnail of user robertbb
5 reviews
6 helpful votes
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July 22nd, 2013

I don't know how I would buy stuff if Ebay don't exist? I faind many usefull things, new or used for a realy usefull price... much less than in my country!

Thumbnail of user johna425
1 review
1 helpful vote
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November 12th, 2015

BE VERY CAREFUL OF VERY CHEAP ITEMS FROM CHINA... STUFF THAT DOES NOT EXSIST YOU GET TRACKNG NUMBERS THAT DO NOT EXSIST AND BY THAT TIME YOU HAVE TO GO TO HELL AND BACK TO GET YOUR MONEY BACK AND THEN YOU ARE OUT OF POCKET

Thumbnail of user hitendrap1
2 reviews
0 helpful votes
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April 1st, 2020

Is anyone looking at my email this is unbelievable not expected this from ebay. Where is my return lable im waiting from last 1 month atleast. And no one is checking up my email.

Thumbnail of user paganiz1
1 review
0 helpful votes
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December 28th, 2023

I faced many fake offers and good! Never was shipped, I wasted my time for few orders and now need to find and order again

Service
Value
Returns
Thumbnail of user taylorm111
1 review
5 helpful votes
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September 8th, 2017

IGNORES THE SELLERS NEEDS. BUYERS COME FIRST IN THEIR BOOK. I DON'T KNOW Y I KEEP SELLING ON HERE BUT I DO CUZ I NEED THE MONEY.
I HAVE NEGATIVE FEEDBACK AGAIN(2nd time) AND I CALLED THEM AND EXPLAINED BUT I GUESS NO ONE THERE DGARA!

Thumbnail of user isakg
2 reviews
1 helpful vote
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February 16th, 2017

I have never bought off ebay before, because i thought i would never recive my merchendice. But now i have used ebay and i was very happy with everything
Thanks ebay team

Thumbnail of user dwaynem29
1 review
0 helpful votes
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February 17th, 2017

After reading the reviews I see that many people have the same issue I have. I went to purchase a bunch of items for my Exhibitor role for the Calgary Comic Expo and I chose which account the money **Should** come out of. I placed the order and then I opened my email to a bunch of NSF's so I paniced and went into the account they tried taking the funds from and it wasn't the account I selected. I now have negative(-)$1,600.00 in the account I didn't intent on using and PayPal then went into the appropriate account and took the funds. So now I'm out 1,600 and I have about $150.00 worth of product coming to me. I then in a panic called PayPal and their representatives were unprofessional and made it seem like this happens all the time and said they will provide me with a Bank Letter to resolve the issue. I had to call them three(3) times to get a proper response... I then brought the letter to the bank and the bank then said its not their issue as they're not the ones that caused these so they said PAYPAL should cover this. Basically Im stuck with a $1,600 bill that PayPal caused with their crappy system that I now have to pay back or else my credit goes down the drain. Thanks for ruining a struggling mans life.

Thumbnail of user matko
1 review
0 helpful votes
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February 9th, 2023

8 months ago I got a counter offer on one of products, I accepted it, just like all the past counter offers that never materialized and I was paid for but I was charged the sell fee, I researched it and I found out all these counter offers are new accounts just opened a day of two before and it was deleted, I called Ebay and yold them there is something wrong it is either done Ebay to generate false sell charges because it doesn't make sense why these people open the account for one day or two order merchandise and never pay for it, Ebay immediately deactivated my account and removed all my listing which took me weeks of work to post it, and when I called them to relist it again and told them what I think happen they said sorry we can't relist it and you have to upload it again, when I signed in again my account was deactivated again. Did this happen to any of you ever?!?!

Thumbnail of user leong42
4 reviews
1 helpful vote
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July 4th, 2018

I always check either ebay or Amazon for almost everything I buy including shoes, jewelry, meds, car parts, cars, clothing and if I cant find it I use gthe linking service.

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