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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user jamesh159
2 reviews
0 helpful votes
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April 4th, 2015

Must have fixed the bugs, cos it does exactly what is needed, search, bid and check auctions. Set up is a bit weird but Love it!

Thumbnail of user kathip30
1 review
1 helpful vote
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November 25th, 2021

I ordered myself new air pods from them. Not a lot came with a delay, but overall I'm happy with the order! Everything works without problems!

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Quality
Thumbnail of user jerryf326
2 reviews
1 helpful vote
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July 6th, 2020

Great site otherwise, too many people run ads so sometimes when you search for a product it's hard to find exactly what you are looking for.

Thumbnail of user krysf1
2 reviews
7 helpful votes
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February 6th, 2017

As a buyer, I've received broken items, items with holes and items that were completely different than their descriptions. I've waited 2 months to receive items from China just for them to fall apart within minutes of receiving them. When returning an item, I've been charged a "restocking fee" by the seller for an item that was never used and still in original packaging and could be resold at full retail price. Then eBay auto drafted money out of my PayPal account without my knowledge or approval for the shipping label to return the item, costing me almost as much to just have kept the item. Had I known all this I probably would have just kept the item. As a seller, I've listed and sold an item, then issued a partial refund to the buyer but was still invoiced by eBay for 10% of the initial listing price, without the refund. That's because eBay takes 10% of everything you sell. You can just think of that like for every $80 you sell, you're giving up an $8 item to eBay for free. As if that's not enough, today I received an invoice that was too high to be 10% of the total cost of the items I had sold, so I contacted their "do not care" department and spoke with a woman who told me they are now charging their beastly 10% on the "total value" meaning you're paying them 10% of what it costs to ship the item as well. Now that $8 item you're giving away to the money lords of eBay for $80 worth of sales is a $10 loss because you pay 10% of shipping cost, plus 10% of the item's cost. I tried to reason with this woman explaining that in all my listings, I select the option to charge the actual cost of shipping to the buyer. I do not make any profit on shipping, why should I have to pay eBay 10% of it? Did they somehow assist with picking up my boxes? She told me they were doing this now to entice more sellers to offer free shipping. I told her they were enticing more sellers to sell elsewhere if they want to have anything left over as profit. I'm removing all of my items for sale that don't have current bids and never will I shop here as a buyer again. You've finally done it with me eBay. Member since 2006

Thumbnail of user janed85
1 review
7 helpful votes
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March 6th, 2015

Much of what the other reviews have stated are true. I sent 20 items, and just as the reviewers below had done, I inspected for wear, staining, etc. I sent FIVE items never worn--still had tags; I removed tags from the other two.

To be clear, I decided to send/sell to TWICE even after reading reviews. I was not expecting $100s back. Neither should you. The site is in the business of selling your items, not repricing them for highest dollar amount. One should clearly understand this rule, and know that anything Twice deems "unacceptable" is for that reason and not for any other (that or they're keeping the items themselves to wear).

That being written, the reason I do agree with the other reviewers below is that the site DOES bamboozle you. The never worn items (see top of review for reference)--a Banana Republic dress with the tag on it, two Gap dress blouses, and two pairs of never worn Michael Kors pants (tag removed)-- we unaccepted because of "wear".

I wanted to believe differently about this site and its practices, but it seems they aren't what they'd like to think they are, but are what others say they are.

Overall, I made a tidy some for the 12 out of 20 items that were accepted, which is better than the no dollars I was going to get donated. Seller-bewear--ONLY send in what you think you can't get top dollar for elsewhere and that which you wouldn't mind getting less for.

Would not recommend as a constant place to sell.

Thumbnail of user imtiyaza1
1 review
2 helpful votes
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September 20th, 2018

Many times item either lost or not received, the customer care executives are rude, cannot block the seller

Thumbnail of user jessa37
1 review
0 helpful votes
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November 26th, 2015

I only buy from people with really high positive feedback so that is why I've had positive experience.

Thumbnail of user lukeg75
1 review
0 helpful votes
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July 27th, 2020

Variety of items with your every need Selection and pricing are unmatched Easy return policy and no hassle

Thumbnail of user sylviab
2 reviews
0 helpful votes
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April 9th, 2013

The most Greedy, unfair, ungrateful. Evil company in the world.

STAY AWAY!

Use amazon instead- Better deals and honest people!

Thumbnail of user jades8
7 reviews
93 helpful votes
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July 15th, 2014

**PLEASE READ**
If you are a buyer, eBay.com is a wonderful, cheap site to do your shopping and is very reliable. It is filled with many distributors that sell their products much cheaper than what you would pay in a store. At least, depending who you're buying from. It's one of the few sites I'll purchase from online. And here's why:
I've purchased from eBay for years and all from different people and every time has been successful. The key to having a successful purchase is to read the ratings people have given the seller. This is shown beside the item's picture under the seller's name. If the seller is rated above 90% by many people (not just 1 or 2), you can assume it's safe to order from them.
I suggest you scroll down where there's a page full of detailed information about the product (usually in bold, colourful font). There you will see information regarding the size of the item, the materials it's made of, the average time it takes for the product to arrive in different countries, and how to contact them if there's an issue. A good seller will always encourage you to contact them if there's a problem and they will gladly fix it for you. But, you'll probably never need to contact them.
The item usually ships between 1-2 days business days after you pay for it. The seller will specify. It will take longer if you order an item that needs to be specially made. It took a little over a week for the seller to ship a costume she had designed for me. That's understandable. The item will usually arrive between the time frame the seller says. Note the "usually". It may take a few days more or a few days less. It is just an estimate. But it's usually pretty accurate. It has been for me anyways.
I hope this has been helpful for you. You can trust eBay if you buy from them.

Thumbnail of user juanitao2
1 review
2 helpful votes
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January 9th, 2018

I recently bought ink from a seller named Zuber on Ebay. The ink was so bad that it clogged my nozzles on my printer so bad that it rendered it useless. When I messaged the seller they refused to give back my money. So I called Ebay and they did nothing but give me the run around. First they told me I had to wait a week and they would refund me if Zuber didn't. Then they told me to call back in a week and they would refund the money. I called back and the still didn't refund me. After my 3rd call, they refused to refund me so I asked to speak to a supervisor. Thelady got my phone number but a supervisor never called back. So my 4th call, I got to a supervisor and they said I didn't qualify for a refund. After they told me the first go around that I was. Needless to say, I'm now stuck with a printer that don't work and no money back to at least put down a payment to get it fixed. I will NEVER do business on the EBAY site again! And I don't recommend anyone else to either. Because eventually they will screw you over.

Thumbnail of user danad22
3 reviews
7 helpful votes
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August 17th, 2015

I will start by saying that the dress I ordered was just like the pic, it was perfect but what really blew me away was that this company REALLY cared, they contacted me to see if my order had arrived yet(, honestly I shop so much online I tent to forget untell I get it or go to order something and see I havent got what I ordered first time)So I looked at dates and there was still a week to go before it would have been late, sex-plaza2014 was so concerned that I got it and so sweet when I emailed with them that it had arrived, early I might add. I just had to do this review, they have proven to me that customer service still does exsit, I will always check with sex-plaza2014 to see if they have what I want (, even if it cost more)before I order from anyone eles,,, Please dont let the name fool you they have lots of cute dresses and other clothing that has nothing to do with the name.

Thumbnail of user lliissj
1 review
1 helpful vote
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November 3rd, 2022

Paid for specail delivery so paid extra so i can get item quicker but never got item till 4 days and seller admitted they sorry as warehouse made a mistake,,, so all i wanted was what i paid extra for postage and eBay said they cant do nothing... WHAT ARE YOU SURE REALLY YOU KIDDING ME WHEN THEY ADMITTED THEY MADE A MISTAKE EBAY IS BECOMING A JOKE AS THEY CAN SEE SELLER MADE A MISTAKE AND THEY SAID THEY CANT DO ANYHTING NO CUSTOMER CARE WHO IS RIGHT,,, AND THEY ADMMITED IT THEY KNOW I AM RIGHT BUT CANT DO NOTHING ALL THEY HAD TO DO WAS GET THE SELLER TO PAY IT BACK BUT THEY SAID THEY CANT... VERY SORRY BUT WILL NOT BE BUYING ON THERE WILL BE STICKING TO AMAZON

Products used:
AFTERSHAVE

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonc324
1 review
6 helpful votes
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February 19th, 2019

I purchased a motor through eBay for my Mini. The seller had listed the motor incorrectly and refused to provide a return ticket. To add insult to injury he was also very harassing via email. I sent him proof that the motor was incorrect and he still refused to provide shipping. EBay determined the motor was listed incorrectly and promised a full refund. I have yet to receive it and it's been a month. EBay tells me that I have to now fight with PayPal but I cannot submit a dispute through PayPal bc I did not purchase the item though PayPal. I cannot repair my vehicle bc I've not had a refund of my funds. I even offered to send the motor back when the refund was processed although eBay said I didn't have to and even though this seller was very belligerent. My advice is: Find someone else to purchase your parts through bc this company does not stand by their guarantees and warranties. I let him know the day we received it that it was incorrect. I'm still fighting to get someone to adhere to the policy and guarantee that I was provided upon purchase. It has been very difficult being without a car for so long and very a very difficult and extremely long process to get this corrected. It may not mean much to eBay and this seller but my car is the only transportation I have for myself and my son. My hope and prayer is that nothing emergent happens to either one of us or our pets while I'm waiting on this to be resolved bc we would be out of luck. I think it's a sad day when large companies do things like this to people - all people. For those of you that read this review, please pray for our family. Being without a vehicle bc of this company's refusal to uphold their policies is nerve racking and upsetting.

Thumbnail of user nicholasd517
1 review
0 helpful votes
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November 4th, 2022

Lie to you, people can hardly understand what you are telling them will have to use a better site. Worst customer service I ever had

Service
Thumbnail of user lucyp212
1 review
0 helpful votes
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November 18th, 2022

Bad customer service. No help.
Out of pocket!
Bye eBay...only been 15 years!
Go to amazon as there customer service is outstanding and prompt x

Service
Value
Shipping
Returns
Quality
Thumbnail of user annak1178
1 review
0 helpful votes
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June 13th, 2022

Most of the times good but depends on seller Some sellers ship slow and the items are not well packed so always read seller feedback

Thumbnail of user leeannh45
2 reviews
1 helpful vote
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March 19th, 2022

Ebay has went down hill. Selling is awful. Hard to navigate you have to request everything you need and wait forever on it. Just terrible!

Thumbnail of user ekaterinak1
10 reviews
28 helpful votes
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October 31st, 2011

I'm giving ebay 4 starts just for being around for this long and having almost no competition. They lose 1 star for raising their fees

Thumbnail of user veronicam343
2 reviews
0 helpful votes
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December 3rd, 2020

Bought a tilt bed, never took it sent it back to sender, and can't get a refund. They suck, watch your money. I lost 133.66

Thumbnail of user bobw14
12 reviews
39 helpful votes
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August 23rd, 2011

Nothing more to say that has not been said for this site. Just one advise beware of offers that is too good to be true.

Thumbnail of user nithys
1 review
2 helpful votes
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October 20th, 2015

Ebay is one of the Fraud company. My Item id: **************
My ItemSkull candy ink'D Earphones/Headphones With Mic SAMSUNG/MICROMAX/HTC/NOKIA/APPLE.
So NO one will buy an item from Ebay. Really This is one of the Fraud company. I Ordered on October 14th. I have no Responce Yet from Ebay

Thumbnail of user rosem399
1 review
0 helpful votes
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December 17th, 2016

Iittle girl looking her eyes out for Shawn mended sweatshirt, said it was in stock when ordered on Dec 8 Target and amazon got there $#*! together, why not you,

Thumbnail of user usefulnfou
1 review
1 helpful vote
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June 22nd, 2022

Useful information for those American sellers on eBay being forced to extort your personal documents information.
DO NOT do it eBay is not legally allowed to ask any of your personal documents. Even if you do comply they will use the information to steal your business and start doing it themselves. The eBay team have personal account to there worldwide they will block your legally authorized dealer selling and have there own unauthorized over seas seller and collecting all the money. By law they do not require your social number as Americans pay there own taxes! I once was forced my account restrictions if I did not give my identification which I did. My identification was then used illegally by foreign to come into America they wanted my personal bank statements my wholesale sellers direct information. My accounts never reinstated however I started to get harassing phone calls indian scammers asking for information daily after I signed up with eBay and complying with the information. DO NOT COMPLY BY LAW THEY HAVE TO RELEASE THE FUNDS AUTOMATICALLY. CONTACT THEM SAY YOU NEED AN EXACT DATE AS YOUR LAWYER ADVISED. 90 DAYS WILL NOT SHOULD NOT PASS WITH OUT YOU GETTING PAYMENT. CLOSE CANCEL YOUR ACCOUNT HOPEFULLY THEY REMOVE YOUR INFORMATION IF NOT YOU CAN SUE THEM

Tip for consumers:
Do not sign up !!!!

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user brunod69
2 reviews
0 helpful votes
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July 5th, 2022

I use this service all the time and can't imagine my life without it. Here I can find everything my heart desires and for an adequate price.

Service
Value
Shipping
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