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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user susanm2224
1 review
0 helpful votes
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October 4th, 2020

Ebay allowed stolen scammed gift cards to be used even after notifying them they were scammed! No protection!

Thumbnail of user ronj117
1 review
2 helpful votes
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July 10th, 2019

Let's sellers steal from you with fraudulent items and does nothing about because they are losing sellers eceryday

Thumbnail of user ebays3
1 review
3 helpful votes
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March 29th, 2017

NEVER EVER BUY FROM EBAY.IN. Flipkart and Amazon are much reliable sites and provide quick resolutions to customers than this good for nothing ebay.in site.

My hateful experience is as follows:
I bought an iPad from eBay two months back (biggest mistake of my life). The product was a defective one and I immediately claimed refund on it. I have not received any resolution for this till date. I was waiting for the ebay courier service to come pick up the defective item (dent) and they did not come for over a week and so I had ship it back to the fraud seller damaged the product (broke screen) and put the blame on me. The ebay people along with the seller are blaming me (the customer) for the damage (WTF?!) and asked me to submit so many proofs. I sent them all sorts of proofs like Declaration letter from courier office, tracking sheet of the consignment, hundreds of images of the iPad, etc. I have submitted all the proofs from my side and yet to receive refund. EBay is the worst ecommerce site ever. Customer Service is just THE WORST. Don't ever buy here.

DON'T BELIEVE IN THESE MISCREANTS. SHOP ON FLIPKART OR AMAZON OR ANY OTHER SITES EXCEPT FOR EBAY.IN. LIVE A HAPPY AND PEACEFUL LIFE.

Thumbnail of user kallit1
1 review
2 helpful votes
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April 10th, 2017

My experience with ebay has been absolutely horrible. They will respond to your inquiries but will never do any follow-up work to resolve the issue.

In a nutshell, this is what happened...

I purchased 4 outfits from a seller, the items were shipped and I received them in a timely manner. None of items were as described or listed. I contacted the seller and we had a Whatsapp conversation in which I informed him the items that were sent were not as expected, he went on to try and convince me that what I received is a better product and that I don't know anything. The seller admitted to not providing me with what I thought I had purchased. The seller was condescending and didn't want to listen to anything I had to say. I was finally successful in getting a return address from him to send the items back.

The next day, I went to FedEx and spent $450 to ship these items back. On the FedEx website, it showed my delivery was in transit for 5 months. I contacted FedEx and finally they were able to tell me the seller didn't complete the paperwork and the package was abandoned. Once I got this information, I have been in constant communication with ebay and they are unwilling to step up to even investigate. I have asked for someone to call me to discuss and this is a difficult task for ebay to complete.

Finally, my last recourse is I went back to my credit card company and asked them to charge back the seller. Fingers crossed, that they will be able to finally settle and close this dispute.

After this experience, I will never deal with ebay again and will ensure people are aware of their business practices. I shop on Amazon all the time and have never run into any problems. Amazon truly cares about its buyers and makes sure they are completely satisfied. They are not looking for the one time purchase customer, amazon appreciates customer loyalty and they will take care of them accordingly.

Stay away from ebay, nothing good will come of it! BEWARE!

Thumbnail of user concernedc80
1 review
0 helpful votes
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January 14th, 2022

1) Ebay refuses to incorporate a system for paying out sellers immediately, even though Ebay takes its fees immediately. After removing Paypal as a default go-between for payouts of sales, Ebay does not permit an immediate payout, as Paypal did for a small fee. Instead, Ebay takes out their final value fees immediately, takes out state taxes immediately, then holds the payout to the seller for several days. And until late November 2021 Ebay did not even make payouts on Saturday or Sunday, which only extended the time to receive a payout. They made these changes and prolonged such payouts during a worldwide pandemic, when many people lost jobs or were unable to work and desperately needed money.
2) Ebay withholds payouts to sellers if its internal monitoring system even suspects that a bank account or card on file may be declined in the future for selling costs. Ebay does this even if there has never been a declined payment for selling costs and even if a red flag is clearly demonstrated to be false. For example, a seller attempts a purchase on Ebay, like any other buyer on Ebay, and that seller's bank initially declines the charge (which can happen for many reasons, like the amount is suspiciously large or from an international seller) but then immediately accepts the charge after the person confirms with their bank that it was intended. All good, the bank is just being cautious. But Ebay will see that initial "decline" as proof--even when shown after the fact that the bank was just being initially cautious--that that same account/card on file with Ebay, which has been processing occasional Ebay sellings costs just fine with never an issue, *might one day decline such a charge. At that point Ebay forbids use of that bank account/card and witholds payouts from recent sales until a new payment method is added. That account may be the only person's bank account and only debit card. Ebay would rather force that person to go through the serious inconvenience of opening a new checking account or applying for a new debit card, rather than recognizing the mistake of falsely flagging that transaction in question.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrickg46
1 review
9 helpful votes
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March 31st, 2016

To those of you considering using eBay to sell an item - DON'T!

I tried selling my $700 camera on eBay a few days ago. Yesterday, I received an email from eBay saying my item was "sold" and to ship the item. I reviewed the official looking email, and sent a request for payment. I then received an email 10 minutes later saying the item was paid for. Long story short, after shipping my camera, I called eBay and found out the email was fake. I got my camera back, was refunded the shipping cost, and the user was reported.

I re-listed my item to try again.

Today, I received another email from eBay stating that my item was SOLD. This time, I paid closer attention and did nothing until I saw payment was received in my PayPal. I sent the request for money, and this time something else happened...

I not only received a fake email, branded at being from PayPal saying that they received payment (even though my PayPal account reflected no such activity), but I was also overwhelmed with text messages from a phone number claiming to be the "buyer" begging me to ship the package saying "I paid, send me my camera." After asking how they got my number and mentioning to them that their account was being reported and they were being blocked, they began blowing up my phone with pleads to send them the camera.

All in all, this is very, very frightening and disappointing knowing that such a well-known company such as eBay, has such poor security on their site. My personal information was released to these "buyers" and I was harassed by an unknown number. On top of that, my $700 camera was almost lost and sent to a scammer because of accounts being hacked and fake emails being sent to good people trying to sell their precious items.

I will NEVER be using eBay again, and I highly recommend no one else use their services. Should you be foolish enough to try and sell anything on that joke of a website, please be very vigilant in reviewing any email, or notification you get from them.

Please share this post to alert anyone you can..

Tip for consumers:
DON'T!!!!!!!

Thumbnail of user dickh57
5 reviews
7 helpful votes
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November 23rd, 2020

Been an E-Bay customer for over 17 years with a 100% rating, and will "" NEVER "" try to sell again as they have turned into a "" RIP OFF COMPANY "", instead of an auction company, have bought and sold cars for years on eBay, but has been awhile. Listed a 1964 Ford F250 for sale just the other day, "" UNDER AUCTION "" "" NOT BUY IT NOW PRICE "" and it said to start with a low price to draw in buyers, so I did and within an hour had over 60 hits on it """" BUT THEY SOLD IT TO THE FIRST BIDDER AT THE STARTING PRICE """" then they have set up a new way to get the buyers money ( even though I have always requested PayPal) called " escrow " where they take the money from buyer and hold it (I am sure they are drawing interest) and hold your money until the buyer gets around to picking up the vehicle and decide if he wants it and gives them the OK to send you notice the money is available to be transferred "" AS LONG AS YOU PAY THERE $10.00 TRANSFER """ FEE ''' ON TOP OF THE ALREADY NEW REDECULIS CHARGES FOR LISTING

Thumbnail of user sarac236
2 reviews
0 helpful votes
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October 2nd, 2022

I frequently order items for my colleagues at work, who don't have credit cards. I ordered an item for a colleague, but it didn't arrive. Yodel showed the item as being delivered; when I asked for proof of postage they only showed me the tracking. I asked for the photo that they say they take. Cue a long and exhausting group of chats with Yodel with a photo showing the wrong address. Back to eBay. Cue a long and exhausting group of chats with eBay. EBay FINALLY agree that the item was not delivered to the correct address but will not refund me unless Yodel sends a letter or email on official Yodel stationery (not sure how you do that on an email but I digress). Yodel say they cannot do this. EBay say they can. Back and forth, back and forth, both companies agree item has not been delivered but no refund is forthcoming. I complain to Amex and get a refund. EBay fight this and I am charged again. I send off all of the chats and emails from both Yodel and eBay to Ames and I have a refund again and so far, I have not been charged again.

EBay is a total scam. It was obvious that Yodel had not delivered, and I had proof with photos and copies of chats. EBay makes it as difficult as possible to contact people, the people you speak to refuse to commit themselves to anything and ignore the things that you say. I had ONE decent email from an employee, saying that she was going to ask for a courtesy refund, but then that was disregarded and I went back on the carousel of "we understand how you feel BUT". The lost time was nearly £100, who can afford to lose that? I have told all of my colleagues that I will no longer buy from eBay and I have recommended that they only deal with reputable suppliers like Amazon. EBay treated this problem appallingly and I heartily recommend that you do NOT use them.

Tip for consumers:
Don't. Just don't.

Products used:
None because they didn't arrive

Service
Value
Shipping
Thumbnail of user bramdhanie92
1 review
0 helpful votes
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October 19th, 2023

The amount of stuff I've gotten scammed by when selling on ebay is hilarious. There is no step by step process on ebay's behalf on "safe practices", when selling. Nor easy step by step guide on how to actually profit when selling on ebay, the shipping calculation is a mess, and the deductions you get hit with after you get paid out hardly makes it worth any of the effort. Even worse, if you are in contact with a scammer, this happened to me several times, and you contact ebay customer service to confirm if each step of the scammer's process looks fishy, they will say "just proceed with the scammer's refund request, and make sure the messages are all done through ebay." Then when your damaged product gets returned to you from the scammer, EVEN THOUGH IT ARRIVED IN PERFECT SHAPE, and you contact ebay about the condition your product was returned in, then they will transfer you to the fraud department, where people who actually know how to identify a scammer, will finally tell you that you got scammed and in the future to follow certain steps. This happened after I spoke to 15 seperate customer service reps in the process of a suspected scammer. A fu*king joke of an organization and service.

Service
Shipping
Returns
Thumbnail of user louier47
1 review
1 helpful vote
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September 2nd, 2022

Horrible experience never received product, and not going to refund me, I will never purchase anything through Ebay, they need to go out of buisness.

Tip for consumers:
Don't buy through them,when you don't get your product,your out of luck stick with Amazon,they stand behind there words.

Products used:
Never got product

Service
Value
Shipping
Returns
Quality
Thumbnail of user keanal
1 review
0 helpful votes
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December 7th, 2016

Bought a listed A1185 2009 MacBook refurbished guaranteed to work. The product was estimated to arrive on Nov 30th. Didn't receive it till Dec 3rd and it was broken and it was an A1181/2007. Contacted the seller and no contact for days, so I initiated the return through eBay and received no shipping label till December 6th. It was a present for my daughters Christmas and it will be too late to get another one. My feedback which reflected the wrong item and late shipment was removed by eBay. Warning do not buy from haceliquidations(109

I finally sent the seller a message, after sending message after message that read

New message to: haceliquidations I included a picture of the email I received showing just a packing slip. You are a terrible seller because you take too long to respond!

This is what they wrote back

Haceliquidations

You know what Elizabeth, I actually spent the last hour working out a away to get your daughter the xmas gift you wanted for her because I have a daughter as well and I would want to disappoint her. That being said, the problem is that as a buyer, you are impatient and very rude. You left a negative feedback that is completely false, you keep insulting and using abusive language. At this point I feel like as the owner of this company, I can no longer subject my employees to you or your offensive messages. I will be escalating this case with eBay. On a personal note, I hope your daughter has someone that could be a positive role model in her life.

Thumbnail of user lisam153
1 review
2 helpful votes
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March 20th, 2015

It was much cooler before, now it takes lots of time to find great quality on ebay. We need more new ebays with quality control.

Thumbnail of user amandac365
2 reviews
13 helpful votes
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November 3rd, 2018

The worst company on the internet.

Gave me an offer to sell three items,
And get £5 back for each. They applied the vouchers on my
Account, stupidly I forgot to print screen this, which I usually do
(knowing they take vouchers off your account.)
So I have the vouchers in my account,
They were there last night. This morning when about to buy an
Expensive table saw with one voucher, and something else with the
Other voucher, (as they came in two separate vouchers) I find eBay
Have removed them!
Spent half the morning on chat with
Them. They tried to advise me that I can still accept the offer, in
Other words... go sell three more items... nice that hey?
Luckily for me I print screened the
Accepted voucher code to sell and get £5 for each item back.
I sent the print screen and the
Representative says 'yes, I can see you have accepted the offer now.
Funny that hey! Because she couldn't before the proof arrived in her
Mail box.
Now I have to wait 60 days for the
Vouchers they took from me, to be given back.
I bet I don't receive them, and will
Have to rage on at them to get them... I am very angry about it.
So table saw now being bought form
Amazon. I was going to set up a business account too to sell, that is
Not happening. I will buy from eBay if I have to, but never sell
Again. And I will try and find items elsewhere before buying from
EBay.
I actually hate this company, they lie,
And they do it all legally. Everything I said to them, the vouchers I
Had on account was the truth, but they can just say "I can't see
It". Too convenient.
The amount of problems I have had with
Them over 15 years is ridiculous! But most of the problems of this
Kind in the last few years, they have gone right down hill.
They make a mistake, and it is always
On you, they should have honoured the vouchers.

Do not trust these voucher codes and
Offers, print screen everything you get on your account! I say this
Because it will happen to everyone if they are not vigilant.

Thumbnail of user joakimh
3 reviews
4 helpful votes
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January 22nd, 2016

Bought a t-shirt from US to Sweden and it was delivered to my mailbox less than 2 weeks later with the cheapest option.

Thumbnail of user charlesc62
3 reviews
1 helpful vote
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June 18th, 2014

Everytime I have posted an item for sale, I am usually contacted within hours It is a great way to get in contact with people who you can buy/sell

Thumbnail of user markb1904
2 reviews
2 helpful votes
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April 3rd, 2020

I have been a dedicated eBay specialized seller for over 20 years and proudly maintain a 100% perfect record of excellent customer service. EBay recently imposed an unexpected listing and selling limit on me and I can no, longer serve
My established customer base. This means that each month, I can only list items that total a certain amount- and no greater! The new limit is $5,000, which basically KILLS my business as I only sell a small percentage of LISTINGS. The reason I am being blocked is in a very non-sensical & poorly written response:
"As per checking, all sellers on the site have selling limits because eBay wants to ensure that our sellers aren't growing too big too fast, which results in sellers getting overwhelmed and ultimately causing poor buying experiences."

Again, I have maintained a seller rating of 100% for 20+ years. The stated reasoning is entirely unfounded and a direct threat to my livelihood during a global pandemic. It is IMPOSSIBLE to get any seller help from EBAY.
Until they start to respect and care about the sellers who have made them fabulously rich, I cannot recommend EBAY to anyone - as a seller or a Buyer.

Thumbnail of user frankm2124
1 review
0 helpful votes
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December 23rd, 2022

Full of scammers and fake products I once thought eBay was good after a few recent transactions I had to rethink my opinion

Thumbnail of user jossb1
1 review
1 helpful vote
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December 3rd, 2018

Cool for cheap and random unimportant stuff which is hard to find in stores but someone else might still have it and be willing to sell it.

Thumbnail of user randyb29
4 reviews
15 helpful votes
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June 4th, 2014

The problem with ebay is the 10% fee. Outside of that, it's a great platform. There is a reason they have been in business for 17 years.

Thumbnail of user lolab13
4 reviews
8 helpful votes
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January 27th, 2017

Love Ebay, good quality prices FOR JUST ABOUT ANYTHING! Less expensive and most SHIP FOR FREE... HELLO! Customer service ROCKS! Big plus for selling also! Thanks Ebay!

Thumbnail of user charlies61
4 reviews
1 helpful vote
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December 9th, 2016

Dont get anything from there if you are not sure in the seller/the thing you are buying. In any other way - a good platform, I like it.

Thumbnail of user jims1048
1 review
1 helpful vote
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August 10th, 2020

Buyer did not return an item, and now eBay have decided to Rob me of Close to £500! To refund the fraud buyer. Customer service Is horrendous.

Thumbnail of user ef343
3 reviews
1 helpful vote
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April 25th, 2013

Find mostly good sellers, a few bad-- but eBay & PayPal have good protection. Shipping has gotten outrageous, but that is everywhere!

Thumbnail of user henryh56
2 reviews
3 helpful votes
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February 26th, 2016

While there is certainly a lot of merchandise here, for buyers and sellers alike the interface leaves a lot to be desired.

Thumbnail of user flssk
2 reviews
1 helpful vote
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March 30th, 2017

I think it's really a great website, There are many kinds of products to choose from, and the website easy to use.

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