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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
129
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user juliar515
1 review
2 helpful votes
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July 23rd, 2022

Years ago the listing fees were fair. Today is a rip-off. They charge too much. Don`t sell anything in EBAY!

Service
Value
Thumbnail of user magn3
1 review
1 helpful vote
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February 24th, 2022

I can't stand eBay, you always end up with trash customer service is horrible I'm definitely deleting the app and never using this again.

Thumbnail of user bmjeth
1 review
1 helpful vote
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May 6th, 2023

Buyers always beware! It's not like before a lot of counterfeit products, I am wondering why ebay doesn't take action

Thumbnail of user whyw
4 reviews
7 helpful votes
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February 20th, 2019

Ebay protect its seller, 2009shoppingmall ( *******), to deceive consumers by buying good reviews by lying to her consumers that she will return their money if they re-write the review to good. If consumers rewrite the review, she close the access of review, but does not return any money. Must under ebay helps, this seller controls the access of review all the time. A buyer can get the review link only after they receive items. The link will complete shut off after reviewing. But the seller or ebay will reopen it only buyers agree to rewrite good one under the seller's lie returning money. Otherwise, consumers never have the access to review her product. That review access control by sellers for their benefits through website operation under ebay website indicates that ebay involves in the deception.
I also need to mention the seller, 2009shoppingmall (*******), uses misleading language to deceive consumer by calling the toy room dividers (big as a book) as room dividers. If consumers do not check the size or not familiar with size unit, they will buy it because they take the item as real room dividers. She just know people will return the item for paying mailing back to China. Even though ebay says that consumers can return free, but you will get charge for packing. And the seller usually sell not too expensive item, so buyers will not real send back. The seller is China even though she used English name email me. I came from China. I saw too many similar deception in China. Most of sellers deceive buyers like her.
Remenber her selling user name: 2009shoppingmall (*******)! She may change it after finding my review here. She sells "6 Panel Screen Room Divider Fabric Wood Frame Folding Partition Privacy".
I sell picture her products and her email asking I rewrite review! I am glad I did not lie it.

Thumbnail of user philipf52
1 review
1 helpful vote
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December 20th, 2018

One star is to good!
That's right the DVD I was going to give as a XMAS present came in Korean.
WTF
It's not worth the hassle to try to return it. I will donate it...
NEVER AGAIN!

EBAY SUCKS!

Thumbnail of user edwardm111
14 reviews
9 helpful votes
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June 27th, 2017

HAVE PURCHASED 6 ITEMS IN LAST 3 MONTHS THAT WERE CANCELLED BY SELLER BECAUSE THEY WERE OUT OF STOCK, YET SHOWED MORE THAN 1 IN QUANTITY ON LISTING. WASN'T INFORMED BY SELLERS FOR 5 DAYS OR MORE, THEY RESPONDED TO EMAILS, ITEMS READY TO SHIP WILL BE PICKED UP BY CARRIER TODAY, TOMORROW, ECT. THEN I GET A CANCEL NOTICE AND REFUND. EACH TIME BECAUSE SELLERS LIED TO ME I LOST MONEY, BECAUSE BY THE TIME THEY INFORMED ME, EITHER ALL SELLERS WERE OUT OF STOCK OR NEXT CLOSET PRICE WAS 50 TO 75 % MORE. WHEN I CONTACTED EBAY CUSTOMER SERVICE, JUST CALL, THEY MAKE YOU JUMP THRU HOOPS IF YOUR TRY TO GO THRU HELP AND CONTACT, THEY SAID THEY WERE EXPERIENCING THIS PROBLEM A LOT. NO 3 RD PARTY SELLERS SHOULD BE ON EBAY, IF THEY DONT PERSONALLY HAVE IT IN STOCK BUT ARE SHIPPING FROM AMAZON OR AS THEY SAY MANY DIFFERENT FACILITIES NATIONWIDE, STAY AWAY. SHIPPING TIME WILL TELL THE TALE. I'VE BEEN A LOYAL EBAY BUYER AND SELLER SINCE 1999, BUT TODAY I QUIT. I WILL NEVER SUGGEST TO A FRIEND TO TRY EBAY AGAIN. AND I URGE YOU TO STOP, ONLY WAY TO GET OUR POINT ACROSS, CUSTOMER SERVICE A JOKE AND EBAY CERTAINLY DOESN'T CARE ABOUT US, THEY HAVE GOTTEN TOO BIG. NOW THEY LET SELLERS CHARGE SALES TAX MORE THAN THE STATE ALLOWS. IN MS ITS 7% ON EBAY MOST SELLERS CHARGE 9.98 FOR MS, AND THEY ARE OUT OF STATE. MS DOEN'T REQUIRE SALES TAX UNLESS SHIPPED FROM WITHIN STATE OR BOUGHT WITHIN STATE PHYSICALLY.

Thumbnail of user maryl101
8 reviews
52 helpful votes
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April 4th, 2016

What once was a fun and charming way to garage sale anywhere on the planet has become a red-flag version of low-end retail:

1) It's cheap, meant in the sense that it's evolved into the Jerry Springer of web sales and purchases. Cool finds are almost impossible anymore on eBay.

2) It's expensive. If you're a buyer, there is a very good chance you'll find the same item for LESS elsewhere. EBay is no longer a bargain. Ridiculously-inflated goods, scam-price shipping, and eBay "fees" are a joke. Shop around and see.

3) If you're a seller who's recently cleaned out Grandma's attic and have found a few treasures, eBay is no longer the place to cash in. Polls of legitimate sellers (the original tag sale-type sellers) have moved on, finding eBay isn't the place to offer goods, and replaced by sellers who have 'stores" with some high-priced overseas junk. The format that charmed us all in the beginning has evolved into something much less appealing. Nothing sells on eBay the way it used to. Not only will you be left with the item you tried to sell (and relist over and over following eBay's dumb "suggestions"), you'll also be left with charming fees.

4) US Selling/Purchasing: Looking for something but want to filter out overseas items? Don't bother. EBay is either just fine with overseas merchants scamming the system into being able to list, OR, they don't have the intelligence or technology to filter them out. Either way, if you're trying to find items sold in the US, you won't be able to filter out those who should not be listed.

5) Support. Seriously, there is none. Try to find a meaningful link for help. Like the proverbial rabbit hole, each link brings you to another link, and then another, and then, well by that time, you think the FAQs simply MUST have some help but it's all just general junk questions. If you're looking for a real person to online chat with or, heaven forbid, an actual phone number to call, just give up now and quit trying.

6) Bottom Line: That's all it is for eBay CEOs. They're living off the original hype and not improving the experience. What initially was a refreshing, fun experience is, at best, a disappointment.

Thumbnail of user mja9
3 reviews
0 helpful votes
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July 23rd, 2019

Quality products in less vallue, we can find quality frm e bay with good price and, but the delayed delivery is defect

Thumbnail of user kristinn8
1 review
9 helpful votes
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June 1st, 2015

I have sent four bags of high end clothes in to Twice and have seen diminishing returns. My clothes are all designer (BCBG, French Connection, Bailey 44, Michael Stars) and I have seen my payouts decrease by 50%.
And it's hard to figure out why since they do not offer an item by item breakdown. And despite sending in NWT clothing some items have been rejected for the "mysterious" stains others note in their reviews (yet two items I have bought from them were so badly pilled I was lk wtf).

The last time I sold to them-I received my lowball offer over memorial day weekend. I accidentally accepted it (darn phone) but sent an immediate email rejecting the offer and saying I wanted my items back (aware that I have to pay a fee). Well that was Sunday and Monday was a holiday. I hear from ** (who others have noted is sooooo snide and condescending) on Tuesday explaining that my clothes were pulled on Monday and being processed-despite my Sunday email requesting that they were not authorized to keep my clothes.

Well that was the end of it. Besides a chain of emails from the unhelpful and unsympathetic **, my clothes are gone for the ridiculously low offer.

At least thredup pretends to care that people hate them. Seems like Twice (or at least their representative **) revels in it. Here's the bad review I promised you I would post... I would not suggest anyone sell to them and buy only if you want to deal with their ridiculous refund policy.

**[personal info redacted by admin]

Thumbnail of user shery62
1 review
2 helpful votes
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July 23rd, 2014

I've just wasted my money on buying from ebay! This is my first time buying with ebay and experience a worst service! I purchased a seat cover and paid also for the delivery charges but I did not receive the item and my payment will not be refunded nor my item will not be delivered. As it is my first time buying from ebay, I had input all my details and address, I don't know that PO box is required coz normally if PO box is crucial information the details will not be saved unless you input something on the PO box. So, my order was completed without me entering PO box no. After more than a month, my order came but custom returned back without calling me because there is no PO BOX. I sent several mails to seller but no reply from the seller's side. I then escalated the case to customer support but got the worst support. Customer support said since I did not put PO box I will not get my payment and my order. Now I realized I've been fooled PAYING BOTH FOR ITEMS AND DELIVERY but got nothing!

Thumbnail of user tonier
2 reviews
1 helpful vote
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February 8th, 2016

Always finding good deals on ebay. Whether im searching for clothes, car parts, or electronics. Ebay is always my 1st choice.

Thumbnail of user mirzas2
4 reviews
4 helpful votes
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March 15th, 2018

I got a few tech gadgets on eBay and never had any issues, products were brand new and arrived on time.

Thumbnail of user phild51
1 review
2 helpful votes
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March 4th, 2018

The worst online store ever, full of scam artists. The website scams you too. They need to sell it to amazon.

Thumbnail of user timt80
3 reviews
0 helpful votes
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May 17th, 2017

Long time user. Have bought and sold everything from clothes to cars. Constantly evolving to protect users and make experience better.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelp65
6 reviews
3 helpful votes
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May 8th, 2017

Always read every detail and button because there are scammers just like every site. Make sure you read the find print.

Thumbnail of user bitm
4 reviews
1 helpful vote
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June 16th, 2021

I sell a item, buyer open a return case and never ship the phone back but ebay is still refund buyer

Service
Value
Shipping
Returns
Quality
Thumbnail of user lukew284
1 review
0 helpful votes
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March 11th, 2023

$#*!s only care about $$$. Their policy is seller can only cancel orders. Bull$#*! ebay has the power to cancel it

Tip for consumers:
$#*! ebay

Products used:
filter

Service
Value
Shipping
Returns
Quality
Thumbnail of user amjada41
1 review
0 helpful votes
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October 23rd, 2022

Don't anything on ebay please, no customer service, no guarantee for the return or money, i lost my $170 on this website by purchasing tires, AMAZONE is the best

Tip for consumers:
only Amazon

Products used:
i placed order for tire and the seller not send and by contacting ebay no response

Thumbnail of user johnc7984
3 reviews
5 helpful votes
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March 13th, 2022
Verified purchase

I have done business with Musicians Friend for over 30 years and when I saw them on eBay over the holidays I thought they were just trying to reach more people. I saw a 12 string Ovation guitar with hardshell case for $942.00. I bought it immediately knowing the cases run from $150.00-200.00
When it arrived not only was there no case but the "New"Guitar was refurbished. Merry Christmas. You could see the obvious dings that had been professionally repaired. It was also scratched and dirty.
I was livid. I don't mind getting a deal on a refurbished guitar but just TELL ME!
And don't try to sell it as new.
I felt dirty. I sent it back after taking photos and contacted Musicians Friend who said the eBay store was different. They had just paid for the right to use the name and they couldn't do anything about it.
I also contacted ebay and Pay Pal (Who was still taking the pay in 4 money out) who said they would look into it. In the meantime I had to keep making the $200.00 bi monthly payments to Pay Pal on a used refurbished guitar I had returned.
I had to make a stop payment on my Pay Pal account. It was a big mess.
Anyway Pay Pal and eBay did nothing about it. The Musicians Friend eBay store count went from 2 Ovation 12 string guitars available to 3 available after they got my return.On to the next victim.
They were back ordered almost everywhere else.
The Musicians Friend eBay store was also top rated. So eBay was making money off them.
Now, I have had other experiences with buying items from big name stores through eBay with no problems at all.
Only eBay Musicians Friend. Don't buy from them. Just go to the original Musicians Friend online store.

Tip for consumers:
ebay Musicians Friend is not the same as Musicians Friend

Products used:
None. Had to return

Service
Value
Shipping
Returns
Quality
Thumbnail of user martink211
1 review
2 helpful votes
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August 19th, 2020

Ebay unreasonably suspended my account even though I had 100% positive feedback from customers.

They wanted me to provide tracking numbers and positive feedback from customers. I spent 3 days working to provide them with these materials. In the end, my account was definitely restricted for sale.

Here are the reasons not to sell on eBay:
1) They can cancel your sales account at any time for no reason, even if you did nothing wrong and you still have 100% positive feedback from customers.
2) You must pay the fees even if you return the money to the buyer.
3) They let buyers open the case, even if the delivery time has not yet expired. You must return the money to the buyer, for example, 3 days after purchase, even if the delivery date is 21 days. Good news for buyers! If you want to get things for free, shop on eBay, because eBay always takes money from sellers and returns it to you!
4) eBay cheats on the seller. They wrote to me that if I send positive feedback, tracking numbers and paid the fees, sou they will renew my sales rights. Of course, this did not happen.
5) Customer service is appalling. It will cut off communication with you even though your issue is not resolved.
6) You will lose money. You buy goods, you list products. You count on selling on eBay. In the end, you end up without goods, becouse you refund money customers across eBay and eBay totally ruins your business.
7) Waste of time and constant technical problems that
It will take your nerves away. EBay made from me an idiot when they forced me to get them materials to renew my account. All the time, eBay was cheating on me, just to pay them fees, and then they wrote me that it was definitively revoking my sales privileges.

I don't understand how some customers can complain here. Ebay will always refund money to you at the expense of sellers.

I'm definitely done with eBay. They are cheaters!

Thumbnail of user brendaf1
3 reviews
7 helpful votes
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February 2nd, 2010

EBay metal building scam - Christbilt aka Charles LaBoone has been running a scam that has taken the deposit of over a dozen people that we have located so far. 4 currently pressing suit in the amount of $31,500.00.

Sometime ago he did sell metal buildings but when Mueller would not sell to him any more per their Legal Dept. the scam began. He found all of us from his eBay listings. But did not have us purchase thru them, that way you can't post the truth on eBay and ruin the scam.

He goes thru the motions with contract, etc. seeming professional till he has your check in hand. Than the psycho behavior begins. Rants, name calling, whatever he can do to get under your skin to cause you to cancel your contract. He will either not give you a delivery date or will tell you New Years Eve 6 - 8pm. If he can't get you to cancel your order, he will cancel it. Than he informs you that you have given him so much grief that he is retaining your payment to him. It's that simple, than it's your job to try to get it back from him.

Google Christbilt and you will see a sampling of the complaints against him, and people you can contact if you have been taken by this man. The other victims can assist you.

Check out the You Tube clip of how Charles of Christbilt canceled a order for a metal building and kept the customers $10K deposit in this metal building scam:

http://www.youtube.com/user/christbiltinquiry

Thumbnail of user tinas236
2 reviews
1 helpful vote
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June 24th, 2018

... and sometimes the only place you will find just what you need/want. By far, my number one go to place to shop for a deal and unique products!

Thumbnail of user randyn3
1 review
1 helpful vote
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June 22nd, 2014

Beware of the "item is not as described" scam as a seller. Just stay away, trust me. EBay and PayPal will favor the buyer, even if it's a scam.

Thumbnail of user davenab1
1 review
7 helpful votes
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October 23rd, 2019

They scam you as a seller. Tons of fees. They let buyers send items back for no good reason and you have to pay shipping. They are a joke!

Thumbnail of user rajeshn14
1 review
5 helpful votes
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September 13th, 2019

They take 20% and on top the buyer can return for any reason and you have to bear the cost. Better to sell on OfferUp or Facebook market place.

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