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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
129
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user aparnab
1 review
3 helpful votes
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May 9th, 2015

I will never use ebay anymore. Every time they cheated. I hate ebay. All guarantee in ebay was fraud. This is my first and last time.

Thumbnail of user tatjanav
11 reviews
21 helpful votes
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June 2nd, 2016

I have discovered so many wonderful sellers here. I have been a regular user for two years. I have no bad feedback. Will keep coming back!

Thumbnail of user bobbyw12
6 reviews
0 helpful votes
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May 2nd, 2016

Site is well designed and intuitive. If there is a problem between buyer and seller, Ebay steps in will resolve the issue in a timely fashion.

Thumbnail of user tosinb
3 reviews
3 helpful votes
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July 21st, 2019

Is the best I could think, I love there shipping services, I order something and it got to me on time with out delay.

Thumbnail of user charless1857
3 reviews
4 helpful votes
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October 6th, 2022

I used frequently in past and provided buyer support. Now no help and abuse and threats from sellers.

Tip for consumers:
Beware the seller reviews. If you post a negative review, which is many times the only way to get a seller response, Ebay will remove it when the seller complains. Now the buyer is second rate to the sellers on this site. Customer service is nonexistent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mr.s1
1 review
0 helpful votes
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December 28th, 2021

They did'nt care for the negative review. Nor my networking. They fixed part of the problems. Thank you.

Thumbnail of user leea126
7 reviews
29 helpful votes
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April 19th, 2016

BIG JOKE! TODAY ON THE NEWS IT WAS STATED THAT EBAY IS ACCUSING AMAZON OF 'POACHING' THEIR CUSTOMERS... WHAT A JOKE. PEOPLE PREFER AMAZON FOR THE SIMPLE FACT THAT EBAY SUCKS! PEOPLE SWITCH TO A PLACE WHERE THEY ARE RESPECTED AND APPRECIATED AND THAT FOR SURE IS NOT THE CASE WITH EBAY.
I SOLD ON EBAY SINCE 2001. IN THOSE DAYS THEY SENT CERTIFICATES OF APPRECIATION FOR MY OUTSTANDING SERVICE AS A POWER SELLER. THINGS WERE SO DIFFERENT IN THOSE DAYS. I WAS KICKED OFF EBAY A COUPLE OF YEARS AGO AND WAS NEVER GIVEN A REASON FOR THAT. DID NOTHING DIFFERENT, STILL GAVE OUTSTANDING SERVICE AND WAS A TOP RATED POWERSELLER WITH OVER 11,500 POSITIVE FEEDBACKS. STILL TO THIS DAY WAS NEVER GIVEN AN EXPLANATION WHY THEY JUST DELETED OVER 1000 LISTINGS AND PREVENTED ME FROM EVER SELLING ON THE SITE AGAIN. AT THE TIME WHEN WE ASKED THEM WHAT THE REASON WAS, THEY SAID SOMEONE HAD A CHARGE BACK. REALLY? CHARGE BACK? THEY GOT THEIR ITEM AND WE WERE NOT RESPONSIBLE FOR THEM BUYING FROM US - EBAY ACCEPTED THE SALE AND WE DID OUR BIT...
SO WHY AMAZON IS MORE POPULAR AND PEOPLE PREFER TO SHOP THERE IS THAT CUSTOMERS ARE RESPECTED. I SOLD ON AMAZON YEARS AGO AND THEY WERE A PLEASURE TO WORK WITH. NOW EBAY DISRESPECTS SELLERS AND TREATS THEM LIKE DIRT.
GLAD TO KNOW THAT THEY ARE LOSING CUSTOMERS - WAY TO GO! EBAY IS RUN BY INCOMPETENT IDIOTS - GONE ARE THE DAYS WHEN SELLERS WERE APPRECIATED - THEY FORGET THAT SELLERS ARE ALSO BUYERS!

Thumbnail of user rhettd3
1 review
0 helpful votes
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January 16th, 2016

Bought a new Royce leather folder on eBay from 123 adam2007 and am extremely please with it, plus I received it within two days of my order.

Thumbnail of user janiceq2
3 reviews
2 helpful votes
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January 17th, 2018

Many sellers, you can find everything and anything. No issues. Buy from experienced sellers only and use Paypal account only for paying.

Thumbnail of user gid36
6 reviews
9 helpful votes
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September 21st, 2012

Great online store to sell and buy online. Fantastic auctions, amazing deals!
Another place where you can find all, you can image.

Thumbnail of user iraidam8
2 reviews
1 helpful vote
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May 27th, 2023

Cant call anyone to help get a refund. I will never buy from them again. Ill stick with Amazon much easier to get a hold of someone & get a refund

Thumbnail of user kamyara
1 review
1 helpful vote
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January 18th, 2023

Not eBay is junk bay, do not trust eBay reviews on the seller account, and be super careful on your bigger purchase.

Tip for consumers:
Be careful about your purchase

Products used:
A piece of junk

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilym1329
2 reviews
0 helpful votes
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September 7th, 2021

My order was supposed to arrive on 23 August and it was delivered 2 days late and even packaging was not good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wendysharp721
1 review
1 helpful vote
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May 20th, 2023
Verified purchase

I allowed my son to PURCHASE a Xbox series x console from eBay. Well what that means is ebay ALLOWED MY SON TO BE SCAMMED IN THE MEANTIME I CALLED EVERY SINGLE DAY AFTER THE PURCHASE WAS MADE TO MAKE SURE THAT IT WENT THROUGH TO MAKE SURE THAT EVERYTHING WAS UPSET TO MAKE SURE THAT EVERYTHING WAS INTACT AND WHAT HAPPENED IS THAT THEY PROMISED ME THAT MY MONEY WAS PROMISED TO BE GUARANTEED IN REALITY WHAT THEY REALLY DID PROMISE WAS I WOULD BE SCANNED THAT SELLER WOULD HAVE ACCESS TO MY BANK ACCOUNT AND CAN DIP IN THERE AND TAKE WHATEVER HE WANTS WHENEVER HE WANTS AND THEY PROMISE TO PAY BACK EVERYTHING THAT I'M OUT AND THEY HAVE YET TO STAND ON THEIR PROMISE THIS IS A SCAM THIS IS A BUSINESS THAT IS RUNNING A SCAM ARTIST SCHEME! 2 MONTHS LATER MY SON HAS YET TO RECEIVE HIS CHRISTMAS GIFT THAT HE HAS BOUGHT FROM EBAY AND HE HAS STILL YET TO GET HIS $400 SO THEY DO NOT STAND ON THEIR PROMISE THEY CANNOT STAND ON THE PROMISE BECAUSE THEY ARE COWARDS AND THEY LIKE TO SCAM PEOPLE OUT OF THEIR CHRISTMAS MONEY WHICH WAS $423 PLUS THE PAIN AND SUFFERING AS A SINGLE MOTHER I'M A VERY UNHAPPY PERSON I WILL NEVER SHOP ON HERE AND I WILL WRITE EVERY REVIEW I CAN ON OUR EXPERIMENT THROUGH EBAY

Products used:
Nothing item never arrived

Thumbnail of user reginag5
3 reviews
12 helpful votes
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January 7th, 2014

I love to by things on eBay. It is so easy to locate old school goodies the some people may have. I recommend eBay to locate those hard to find items

Thumbnail of user idonelf
3 reviews
4 helpful votes
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October 19th, 2011

I ordered my ipad2 case from ebay. The seller has a very cheap price and a free shipping.

It's arrive on the promised date.

Thank you ebay!

Thumbnail of user wesleyd24
1 review
3 helpful votes
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January 21st, 2019

High fees! When you sell something you have to pay a 10% ebay fee, 3% PayPal fee and the seller has to pay for $&H

Thumbnail of user marionl27
1 review
2 helpful votes
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March 20th, 2018
• Updated review

I have no way of tracking my items. Its supposed to be in country of destination from 20th Feb. Today makes 1 month from the time it is supposed to have arrived. Let me say this here that in this country the courier service and post is great. So was it really shipped is the question?. Am I going to be left in Limbo? Or is this a scam where the seller takes your money rolls it for a month and when you complain, he readily sends your money back because he has used it for a month. I cant get in touch with Ebay. You have to go through a questionnaire. My problem is not on it, and that's where I get shut down. Cant move any further. I don't want my money back I want my items and sellers need to be penalized for not coming up with the goods.

Powered by www.trackingmore.com

Number Origin Destination Status
UD*******CN

WishPost
China

*******3454 email (Select Courier)
Transit
(40Days)
2018-02-20 11:51:00, Arrived at destination country,
2018-02-18 11:51:00, Departed from Airport to destination country,
2018-02-16 17:15:22, Arrived at airport of the original country,
2018-02-16 04:46:56, Departed from customs of original country,
2018-02-14 19:52:22, Departed from Carrier,
2018-02-14 19:32:08, Arrived at Carrier,
2018-02-14 19:30:33, Arrived at customs of original country,
2018-02-10 04:17:21, Departed from the first mile sorting center,
2018-02-10 03:09:44, Arrived at the first mile sorting center,
2018-02-09 10:45:13, Picked up,
2018-02-08 15:41:06, Wishpost order generated,

Frustrating
March 18th, 2018
• Previous review

As a trial I bought beads from two sellers.the date for receiving came and went, so I contacted the seller. Received an email from Ebay if the problem was not resolved within 5 days to notify them and they would step in. The next day I get an email refunding my money.and saying the case was closed. I waited over a month. For the product. The same thing happened with the second seller. Only at this place i had ordered 12 items. Its gone past the due date so I contacted the seller in the message I specifically told him/her that I want the product. He comes back the next day saying hes refunding my money. This is ridiculous they take the money make you wait for more than a month. I cant track my package the courier is supposed to be Wanse there's no way of tracking it on Ebay. I'm afraid to contact the seller about the rest of th items lest he refunds me those items and I need them. So I'm left in a quandary.

Thumbnail of user bradh31
5 reviews
9 helpful votes
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July 21st, 2015

They are providing nice product quality. But, the delivery time can be improved. They are taking more time than other sites to deliver the products.

Thumbnail of user carlb39
3 reviews
5 helpful votes
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January 22nd, 2015

This review is about Ebay and their total lack of professionalism.
I have been buying items on ebay for several years with no problems, then i decided to sell an item, what a mistake!
I sold an item for £830, the buyer made a complaint that it was not as described and opened a case against me. I HAVE NO PROBLEM WITH THAT!
I agreed to send the refund in full once a had checked that the item had not been damaged in transit or by the buyer. The buyer posted the item but as i was away for a couple of days, the delivery was not made, and parcel force made a mistake on the their records, saying I had refused delivery. I WAS NOT HERE TO REFUSE WHICH I CAN PROVE
Parcel force then returned the item to the buyer the next working day who keeps it and does not inform ebay or myself, i tell ebay i have not got the item but as parcel force records show it was refused ebay pays the buyer a refund, ebay then closes the case in the buyers favor and my ebay account is closed and ebay issues me with a collection notice for £830. I have spoken to costumer service at ebay many times and sent dozens of emails explaining the issue even made formal complaints and threaten court action against ebay without a proper response from ebay.
Just email after email threatening action against me if i do not pay them

MY ADVICE DO NOT SELL ON EBAY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lyndah10
4 reviews
1 helpful vote
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June 26th, 2016

I have order from eBay and amazon and have had great service, will use them again. In 4 days I had my order. It was worth the wait.

Thumbnail of user hrahmanr
1 review
2 helpful votes
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June 15th, 2016

I have booked qwerty keypad mobile & also they shown same mobile but after the order i received normal keypad mobile ebay has cheated me

Thumbnail of user davet128
2 reviews
0 helpful votes
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March 18th, 2018

Never had a problem that wasn't resolved quickly and efficiently. Choice is excellent and the process is easy for purchasing or selling.

Thumbnail of user lisaw245
10 reviews
6 helpful votes
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February 9th, 2022

My account got restricted said needed photo of bank to confirm acct they went into my acct and took money days before?

Tip for consumers:
beware!!

Service
Value
Quality
Thumbnail of user bettyr22
13 reviews
3 helpful votes
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September 1st, 2016

Ebay is not bad at all. I get a lot of good things there. At least they have a way to get hold of someone if you have a problem.

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