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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
129
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user annisab
2 reviews
1 helpful vote
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March 7th, 2015

Not a big fan of this site but I've purchased a few things on ebay.com, I have had great experiences and have saved alot of money

Service
Value
Shipping
Returns
Quality
Thumbnail of user donc232
1 review
4 helpful votes
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May 30th, 2019

Bad experience!
Ebay is a haunt of scammers starting from those who respond to requests for assistance.

Thumbnail of user sarahr82
2 reviews
8 helpful votes
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March 16th, 2016

All ebay changes recently have made the whole selling experience awful. They dont listen and their new policies are completely unfair.

Thumbnail of user lawandam3
2 reviews
2 helpful votes
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August 14th, 2018

I've never had one single problem when ordering or receiving anything from eBay! I'm completely satisfied with my shopping experience!

Thumbnail of user feruzm
1 review
0 helpful votes
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June 29th, 2018

Ebay offers amazing customer service and fast delivery on all purchases. I will definitely be doing business with them again

Thumbnail of user valentinap7
3 reviews
1 helpful vote
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May 14th, 2018

I like cooperation with you. Opportunity to make free return is cool! Always new offers. Good discounts and bonuses. Thanks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user venessaf
5 reviews
0 helpful votes
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December 14th, 2017

When you need help they're customer service is not working as it should work. Theres great items sometimes but no thanks

Thumbnail of user time146
2 reviews
1 helpful vote
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October 17th, 2017

On several occasions I have sellers back out of transactions. Ebay does nothing and doesn't care. Contacting them is worse than useless.

Thumbnail of user jasonk13
5 reviews
8 helpful votes
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September 18th, 2012

It's good for buyer, but seller not the best website to sell stuff on. High commission and ebay lock up your funds

Thumbnail of user derrickb11
5 reviews
0 helpful votes
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July 21st, 2015

The fees have gotten out of hand. I only sell things when there's a promo which makes it worthwhile now.

Thumbnail of user williamw3700
1 review
0 helpful votes
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March 6th, 2023

I'm now an ex-EBAY member. With ZERO explanation, my account was "restricted" until I shared way too much personal info - after a PERFECT BUYING record over 10 years. BYE EBAY

Thumbnail of user danielk1739
2 reviews
1 helpful vote
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March 2nd, 2023

The way that eBay handles dispute is great and always gets resolved other sites like Amazon should learn by example

Thumbnail of user philipu1
1 review
0 helpful votes
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May 17th, 2017

Cheapoair is a very good site for purchasing your flight always work me and am happy abt the services

Thumbnail of user andrewh14
2 reviews
10 helpful votes
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May 2nd, 2012

My refund from one of their seller was not processed in time. It took them 2 months to settle that case.

Thumbnail of user christinam107
4 reviews
1 helpful vote
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April 27th, 2017

So fabulous, really! Item Perfect as described! Thanks for fast shipping and great communication, Greatly appreciated.

Thumbnail of user jamesd3883
2 reviews
0 helpful votes
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August 3rd, 2022

Purchased poolbot with 3 year warranty Stopped working under 2 unable to contact eBay or seller now.

Thumbnail of user nathanc502
1 review
0 helpful votes
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July 23rd, 2022

It is a shame that european authorities allows this company ebay.com to continuous stealing money from consumers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user conniep38
1 review
0 helpful votes
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January 18th, 2021

I bought a mini dress from Ebay and it's so cheap but really worth every penny. Good place to buy stuff.

Thumbnail of user dw500
1 review
8 helpful votes
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April 30th, 2015

Sent in 3 boxes of high end clothing. Received nothing but excuses as to why they were rejected. Do not have any expectations!

Thumbnail of user amandar1804
1 review
1 helpful vote
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May 19th, 2022

The worst customer service EVER. Buyers and sellers beware. This company has been getting away with non sense for years now. They need to be stopped.

Thumbnail of user trinab15
2 reviews
3 helpful votes
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January 25th, 2017

Thank you ebay for the packages arriving on time and sometimes early then expected, greatly appreciate it. Better than WISH i must say.

Thumbnail of user zylnnc
2 reviews
4 helpful votes
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February 8th, 2012

Earlier I trusted ebay and used to buy items from this site. But now there services(merchants) are not good. Email replay taking too much time.

Thumbnail of user afaubs
6 reviews
6 helpful votes
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January 25th, 2022

Overall complicated to use site overrated. Bugs, login bull$#*! who can't even memorize a password, etc.

Service
Thumbnail of user bend625
1 review
0 helpful votes
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December 11th, 2021

They will hold your account hostage and restrict any activity if you don't pay their monthly fees that accumulate.

Thumbnail of user vanessap11
1 review
0 helpful votes
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March 9th, 2015

Purchased an att Motorola moto x, when received its a Verizon phone! Now I have been on hold for 2 hours! This is crazy!

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About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

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