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eBay

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Overview

eBay has a rating of 1.7 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,474)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user justinf1
4 reviews
7 helpful votes
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June 1st, 2010

Very good website. Sometimes it can be very cluttered, but you can still find great deals.

Thumbnail of user ianm18
12 reviews
13 helpful votes
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December 7th, 2011

Always has what you need and you can always find a reliable person to buy from.

Thumbnail of user tommyr13
2 reviews
5 helpful votes
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February 22nd, 2016

There customer service is on point. There extremely helpful thanks ebay

Thumbnail of user garyw97
1 review
1 helpful vote
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February 14th, 2017

WHY DO THEY NOT SUPPORT THEIR SELLERS
SELLERS LOOSE BIG TIME==I WILL NOT HAVE ANYTHING TO DO WITH THEM
GO TO AMAZON=CRAIGSLIST

Thumbnail of user jessic374
3 reviews
1 helpful vote
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August 25th, 2013

Too expensive to sell, you pay 10% to ebay, 3-4% to paypal. How much profit can you still make?

Thumbnail of user jashuac
2 reviews
1 helpful vote
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January 17th, 2015

Sometimes the goods didn't come.
The Customer support's decision is poor.

Thumbnail of user mistys2
40 reviews
79 helpful votes
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August 12th, 2014

EBay not as good as it uses to be. I like Amazon better then eBay.

Thumbnail of user caylal1
2 reviews
45 helpful votes
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October 21st, 2015

I love e-bay. I can get what I want for a fraction of the cost.

Thumbnail of user igork3
4 reviews
3 helpful votes
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October 10th, 2013

This is the best site! I love it!
The best service and protection of clients!

Thumbnail of user beachj
9 reviews
12 helpful votes
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September 23rd, 2012

Great as a buyer. As a seller you have to learn to deal with dishonest buyers and then you are ok.

Thumbnail of user susanj9
3 reviews
3 helpful votes
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October 27th, 2011

I bought art supplies on ebay and i received as fast as promised and the quality is good.

Thumbnail of user rahulm6
4 reviews
1 helpful vote
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June 13th, 2015

Ebay is the best service center and best shopping site

Thumbnail of user kellih13
7 reviews
1 helpful vote
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December 11th, 2016

Every time I order anything from eBay it comes in the time it stated

Thumbnail of user jakem52
10 reviews
16 helpful votes
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January 21st, 2015

Like the different prices shown, the ratings for the sellers. Good selection of products.

Thumbnail of user tomb82
3 reviews
3 helpful votes
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April 1st, 2013

Great for buying, horrible for selling. Seller be ware!

Thumbnail of user anands8
1 review
0 helpful votes
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January 4th, 2016

Good experience. Great after sales service. Good customer care

Thumbnail of user annac4
4 reviews
6 helpful votes
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April 20th, 2012

Love it and Love it:-) Bought so many beautiful things there. Great site!

Thumbnail of user maribelp1
3 reviews
4 helpful votes
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September 25th, 2012

Trying to get a GooPhone Y5 but dont seem to find one on ebay... can anybody help?

Thumbnail of user sarunasb
1 review
0 helpful votes
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August 3rd, 2016

NO customer service, impossible to contact. Just Americans can to contact

Thumbnail of user steves248
1 review
4 helpful votes
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Thumbnail of user meridethl
2 reviews
3 helpful votes
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April 13th, 2010

The best site in the world if you are a buyer. If you are a seller... not so much

Thumbnail of user andrewc37
4 reviews
10 helpful votes
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October 14th, 2012

Best bidding website out there. Very addicting and you can find basically everything on there.

Thumbnail of user johns12377
1 review
1 helpful vote
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November 26th, 2022

WORST SERVICE, WORST COMPANY ebay, WORST SERVICE, WORST COMPANY ebay, WORST SERVICE, WORST COMPANY ebay

Products used:
table

Thumbnail of user zacko3
4 reviews
3 helpful votes
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April 26th, 2013

As for me, its cool. Their service and product is convenient

Thumbnail of user eddiez4
1 review
0 helpful votes
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October 20th, 2014

Tip for consumers:
Stop selling, it has gotten out of control. Wait til more buyers become aware.

Service
Value
Shipping
Returns
Quality

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About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

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