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eBay

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Overview

eBay has a rating of 1.7 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,474)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user therisab
1 review
3 helpful votes
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August 30th, 2015

TWICE took my clothes and went out of business. No contact information to be found.

Thumbnail of user shaund21
6 reviews
3 helpful votes
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August 26th, 2015

EBay' is one site I look at every day for bargains

Thumbnail of user angelf
3 reviews
1 helpful vote
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Thumbnail of user siddharths2
13 reviews
3 helpful votes
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August 3rd, 2015

The products are good but they should add on option to pre-ordering and have low prices

Thumbnail of user amandaa15
3 reviews
5 helpful votes
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February 13th, 2014

Great site! Always very pleased and have been using for years!

Thumbnail of user mariee7
10 reviews
11 helpful votes
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Thumbnail of user tedm1
2 reviews
5 helpful votes
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August 6th, 2010

Never ripped off, found many good items. Plus this is a real auction with money back guarantees.

Thumbnail of user lizavetad
1 review
0 helpful votes
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December 21st, 2022

I just have nothing to say buy wish you the worst business ever... Frauds! They still your money

Service
Value
Shipping
Returns
Quality
Thumbnail of user willieb21
1 review
6 helpful votes
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July 13th, 2015

There are way too many stories to explain them all!

Thumbnail of user georgel1210
1 review
0 helpful votes
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November 12th, 2022

Sold 2 items and never received my money. DO NOT SELL WITH THEM, FACEBOOK MARKETPLACE IS MUCH MORE TRUSTWORTHY.

Tip for consumers:
THEY WILL STEAL YOUR MONEY, USE FACEBOOK MARKETPLACE.

Products used:
Sold.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelab21
3 reviews
2 helpful votes
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June 4th, 2015

Everything you could want or need, and low prices too! Customer service is great also!

Thumbnail of user chrisg1866
1 review
0 helpful votes
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June 23rd, 2022

Will now avoid Ebay in future / they have allowed DISREPUTABLE advertisers to post on their site - very bad

Tip for consumers:
We very warned of the Fraudulent SCAMSTERS advertising on EBAY

Thumbnail of user stevec111
7 reviews
21 helpful votes
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April 14th, 2015

They treat sellers like dirt and let scammers get away with too much.

Thumbnail of user williamk1
4 reviews
4 helpful votes
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July 17th, 2010

Go to eBay a lot safer than those penny bid sites...

Thumbnail of user kevinm114
4 reviews
3 helpful votes
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April 2nd, 2015

I have bought 6 things on Ebay the past 2 months and 4 of them tried to scam me---Not good odds.

Service
Value
Thumbnail of user blackc2
4 reviews
2 helpful votes
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November 17th, 2013

Got my turtle beach headset connector very fast and cheap, thanks ebay!

Thumbnail of user donkeyk
1 review
0 helpful votes
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February 11th, 2012

Love the site! Great products and quick delivery from most all customers.

Thumbnail of user daves213
1 review
1 helpful vote
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November 5th, 2016

Takes Paypal payment, then does not ship and supplies fake tracking number. Avoid!

Thumbnail of user jessied18
2 reviews
0 helpful votes
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October 28th, 2016

Need something at reasonable price and free shipping? EBay is the place to go

Thumbnail of user ronw11
3 reviews
0 helpful votes
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January 19th, 2012

Always easy to use Ebay... and find some real treasures!

Thumbnail of user sarahe61
2 reviews
4 helpful votes
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October 2nd, 2016

Excellent service received and very helpful on every level.

Thumbnail of user yaroslavk3
5 reviews
4 helpful votes
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September 22nd, 2016

For me as a customer the experience has been great so far.

Thumbnail of user liamc25
43 reviews
1 helpful vote
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January 18th, 2021

Good service, only too many hurdles, considering the ease of ordering employed by new competitors

Thumbnail of user hannahm44
5 reviews
23 helpful votes
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August 26th, 2016

EBay is good here always find what you want very convenient

Thumbnail of user juarc
1 review
3 helpful votes
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August 25th, 2016

They sell only used products. Never ever purchase in ebay a worst website.

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Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

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