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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user lucianan7
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Not OK ebay! Seller admitted flaws in item were not described or photographed but refused compensation so I left neutral feedback and stated the item was not described or well photographed. Seller complained about my legitimate and more-than-fair (I should have been harsher) feedback. Because seller complained, and even though ebay had proof of policy contravention in the communication between seller and me, ebay removed my feedback. Though they agreed removal of my feedback had been a mistake, they could no longer re-instate it so the seller's rating was not affected. Buyers depend on ebay being honest and fair with seller ratings. BUYERS beware!

Tip for consumers:
Don't trust ebay seller ratings - ebay can remove legitimate feedback. Ebay buyers can be misled not just by sellers, but even by ebay itself.

Products used:
Antique china

Service
Thumbnail of user maggiep74
1 review
6 helpful votes
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February 11th, 2020

I received an email to buy $1000 worth of gift cards from someone pretending to be my boss. I went and purchased them and right away find out that it was a scam. I immediately contacted my bank to file a claim. My bank told me to contact eBay to cancel the purchase, but they refused to help in any way. I am extremely damaged in the amount of $1000 and eBay will not respond to any remedy methods. Please advise for any suggestions because I am not receiving any help with how to recover my losses.

Thumbnail of user kevb1
1 review
9 helpful votes
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March 20th, 2015

It has alienated all the small sellers who provided value and variety. It has turned into a glorified shopping mall with little of real interest and is full of chinese made junk.The best way any small seller can sell is to ignore ebay who will do it no favours and start their own site.
Ebay is now no longer the automatic site of choice for buyers.

Quality
Thumbnail of user lacretiaw2
1 review
0 helpful votes
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August 27th, 2022

EBay is a joke. I recently opened an account with eBay as a buyer looking for items that were hard for me to find else where. I located my items made a purchase that I have not received yet and began making offers and bidding on the other items. I was immediately permanently banned for life lol with no explanation other than the site does not want my kind of buyer in their community. I located a phone number to try to get an explanation and was directed through the number to go online. I have chatted with three agents in which they were all rude and unable to tell me why I was removed. They just kept asking me to send my ID to a link but would never state to me what I done to warrant them to need that. As far as I am concerned eBay can go to hell.

Tip for consumers:
Don't waste your time

Service
Thumbnail of user joannap8
6 reviews
2 helpful votes
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May 13th, 2016

From skin products, fashion, men tools, kitchen supplies, garden, kids and so on you can find anything for everyone on eBay.com. I can be here for hours on my free time searching on so many great products and be able to spend a lot or not much. Been a eBay member for years now and still love it. =)

Thumbnail of user ernestof43
1 review
1 helpful vote
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February 24th, 2023

I have been using ebay for about two months, selling products I don't want anymore like a fountain pen, a watch and some wallets. They suddenly suspended and after calling several times they failed to give me a valid explanation as to why they did it. My parents' accounts have also been suspended and I have no clue why because we have not done anything wrong.

Thumbnail of user jd127
1 review
3 helpful votes
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October 22nd, 2015

I called about some cases that were open against me that were not justified. Ebay just did not care they had an excuse for everything. If you sell on ebay be aware that they will leave you hanging and not help at all. It was a horrible experience calling them. They barely spoke English and really did not car.

Thumbnail of user sherryw448
2 reviews
0 helpful votes
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July 4th, 2022
Verified purchase

I recently ordered a Blackstone griddle on eBay, and all I can say is "what a mess." First time, it was marked as delivered. I I contacted the seller, and she said there had been a mix up and did I want a refund. Should have left it there. My second griddle was supposedly delivered yesterday, but it was not. I filed a claim with Fed X and contacted eBay. I received a short response back saying since Fed X said it was delivered, I could not receive a refund and the case was closed. Putting two and two together, I now believe that eBay ships all items through Fed X, and the seller does not actually do the shipping. I am out $280 and recommend you do not order from this company.

Thumbnail of user janej105
2 reviews
34 helpful votes
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May 26th, 2018

Was selling Vivienne Westwood shirts on eBay all genuine by the time all the fees were taking out I made £10 profit ebay and paypal made about £40 total joke. Their also just for buyers not for sellers, customer service shocking I now open my own website much better

Thumbnail of user konorza
1 review
1 helpful vote
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May 8th, 2023

EBay is ran by Scammers in my and many peoples opinion … they will charge amount of an item sold as a whole instead of the item selling amount.
Real example: I sold an item on eBay for $225…. Seller paid $ $109 for shipping plus $27 tax… which is correctly not part of the $225 if item sold. Total buyer paid was $361….yet EBay charged me 13% of the $361 instead of the $225 for processing which I ended up getting only $176 … they ripped me and all sellers off.
It's a scheme which is why the try to get you to print out and purchase a shipping label through them instead of at the post office…. It's a hella scam…. I really feel for sellers who are not aware of this trap….F-ebay

Tip for consumers:
eBay is ran by Scammers in my and many peoples opinion … they will charge amount of an item sold as a whole instead of the item selling amount.
Real example: I sold an item on eBay for $225…. Seller paid $ $109 for shipping plus $27 tax… which is correctly not part of the $225 if item sold. Total buyer paid was $361….yet EBay charged me 13% of the $361 instead of the $225 for processing which I ended up getting only $176 … they ripped me and all sellers off..
It’s a scheme which is why the try

Products used:
eBay is ran by Scammers in my and many peoples opinion … they will charge amount of an item sold as a whole instead of the item selling amount.
Real example: I sold an item on eBay for $225…. Seller paid $ $109 for shipping plus $27 tax… which is correctly not part of the $225 if item sold. Total buyer paid was $361….yet EBay charged me 13% of the $361 instead of the $225 for processing which I ended up getting only $176 … they ripped me and all sellers off..
It’s a scheme which is why the try to get you to print out and purchase a shipping label through them instead of at the post office…. It’s a hella scam…. I really feel for sellers who are not aware of this trap….F-ebay

Service
Value
Shipping
Returns
Quality
Thumbnail of user marlyd
2 reviews
12 helpful votes
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May 21st, 2016

I love shopping on ebay! I save tons of money, and in 3 years of shopping at ebay stores, I have only good things to say about the sellers and the products I've gotten. You can find exactly what you want or things you didn't know existed, but now that you know about them, you gotta have 'em. It's a blast bidding and the people are the nicest folks anywhere. Check them out & have fun!

Thumbnail of user codye7
1 review
0 helpful votes
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June 9th, 2017

Hands down the best rep there is, he helped my needs! He gave me all the information I needed and I didn't have to be on hold for two hours like the post office does to me when I need help. I wish he were my spokesman, we need more people like him that are friendly. Great guy, I hope to speak to him next time I have a question. He deserves a raise or promotion!

Thumbnail of user rickh72
25 reviews
32 helpful votes
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June 6th, 2022

I purchased a Harley Davidson three wheeled electric scooter for 2.695.00 I had problems with the scooter right away. The axle did not have any oil in the rear axle the brakes were bad. Could not find any parts Anywhere. The Dealer would not give me parts nothing but problem.

Products used:
Electric scooter

Service
Value
Shipping
Returns
Quality
Thumbnail of user toms188
2 reviews
4 helpful votes
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December 6th, 2015

I`ve shopped ebay for quite a few years now & only have had one seller that didn`t stand behind their product. Ebay stepped in & reimbursed me in full. This is one website you can trust & know that they will take care of you.

Thumbnail of user stevea112
4 reviews
1 helpful vote
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December 27th, 2017

I love eBay with all of my heart, almost. I have purchased thousands of amazing items and some trash since starting my journey in 1999. I Love the telephone reps, the prices and selection. The drawbacks in my eyes: Skewed eBay and PayPal policies that hurt the buyer and greedy sellers who knowingly lie in order to make more money. Always read feedback comments before buying and I stay away from auctions. Buy It Now has proven to be better for me as a buyer and as a seller.

Thumbnail of user kristinas1
2 reviews
2 helpful votes
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February 10th, 2016

I am soo happy to find this escada de fleurs fragrances! It's not available in retail and my box came perfectly wrapped looks amazing! So happy to find this business in CA prices are good service exile product amazing! 100% authentic love my escada
Can't wait to order from them again

Thumbnail of user anneb95
3 reviews
1 helpful vote
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March 13th, 2017

I always check e bay before buying most things and have found a lot of bargains. I would say that 99.9% have been pleased with my purchases. I would not hesitate to recommend this site to check before you buy anything because you'll do well.

Thumbnail of user keithh39
1 review
4 helpful votes
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January 6th, 2015

I started getting charged each month after buying something on ebay. Their communication is horrible and is a cheap way of making $$. They may be legit but they are using a backdoor approach to making their profit.

Thumbnail of user nomang2
2 reviews
4 helpful votes
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March 31st, 2017

Shopping here make me happier. I will shop here more time. I think the are responsible for us. consultant can get imidiately quickly. Very important. Delivery quite specific. Kind services. All of these make me happy and happy

Tip for consumers:
wonder

Service
Value
Shipping
Quality
Thumbnail of user da9458
6 reviews
27 helpful votes
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April 21st, 2013

I do love ebay... I have been a happy member for years. I have had a few bad experiences with some people-browsers, buyers, and sellers-but there are lots of ways to protect you in place. I love used items- the best kind of recycling! :)

Thumbnail of user jamess7960
5 reviews
0 helpful votes
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April 11th, 2023

Broke off in me to many times. Return policy not a easy process have a extremely hard time with returns. Almost impossible to speak with a real person. Customer service providers are not helpful. Tired of the runaround.

Products used:
Car parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessec600
2 reviews
0 helpful votes
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October 26th, 2022

I have been an eBay seller since 2018. I have 100% positive feedback. My account was restricted today and they said that I can never sell on eBay again. I now know why they have a 1 star on here as there are other sellers in the same position as me.

Thumbnail of user daniels41
3 reviews
24 helpful votes
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September 15th, 2012

They change the site too much that I'm always getting lost finding things now. You can't leave feedback for s buyer and I think that is dumb. Amazon is much better and they actually give good service. EBay is just too much of a circus. I used to buy a lot on eBay but I got away from the site as much as possible. One other reason is eBay uses Paypal which is horrible.

Thumbnail of user ayeshas5
1 review
1 helpful vote
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October 8th, 2016

Ebay is providing such a bull $#*! kind of service for the customers, they dont even bothers for the buyers once the material is delivered, and forget it about returning the material and getting back the refund, they dont have any systematic procedure. One short message, can be any online companies, flipkart, amazon, etc etc, but dont opt for ebay if you wants to make sure to be on the safer side.

Thumbnail of user brianb73
19 reviews
55 helpful votes
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January 18th, 2015

It all depends on the seller on ebay on you getting the items fast or good. I have really good luck with only a few problems. I look for where it's coming from, (China) you might wait a bit for item. Look at there rating of the seller, like 99% positive feed back, you know you are good. Ebay will also make sure we are not screwed and they are not a search engine for scam artist, because they want us back. Ebay has helped me out on problems with buyers. I have had good luck and shop allot on ebay.

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