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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user ay112
2 reviews
3 helpful votes
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March 27th, 2023

Ordered a cake pan on March 21st with delivery date of March 24th. The item never arrived. Tried to contact customer service on the phone but there is no live person to talk to. The recording directs you to the website where you have to jump through hoops to chat. That goes away as well as soon as you report a missing item so you're left wondering what happens next. The most frustrating and infuriating first and the last experience. I just want my money back and will never deal with that company again.

Tip for consumers:
Would not recommend purchasing through this site

Products used:
None, never received the item

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Thumbnail of user jenniferp176
1 review
4 helpful votes
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September 9th, 2017

Bought a bridle that was described as over sized/warmblood, when I got it... it's clearly labeled FULL size therefore not fitting my horse. Seller would not accept return and eBay did nothing for me and would not give me a refund. Poor customer service, I thought I was protected as a buyer... apparently not... if you don't care about loosing your money (i spent $300) then go for it. Any other online store would accept a return for this. In this case they protected the seller... no buyer rights... Deplorable. Last time I buy on eBay... better off with Amazon...

Thumbnail of user susanl68
106 reviews
443 helpful votes
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August 15th, 2016

Disgusted with Amazon.com, I actually tried for the first time in 4 years to purchase goods on eBay. Good Grief. The advertisement for the goods was a total lie. Let me get this straight, eBay gets its cut for creating the marketplace, and, then, it's Buyer Beware. The goods were not new as advertised, and the goods were totally defective. It doesn't get much worse. EBay does all these tricky maneuvers to hold on to your money for weeks and weeks. What a bunch of deceitful, fraudulent players. What a lousy company from top to bottom, and these worthless "sellers" are frauds and con artists. Never Again.

Tip for consumers:
eBay is as crooked and dishonest as they come.

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Thumbnail of user peterl6
3 reviews
18 helpful votes
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December 28th, 2018

E bay selling fees went through the roof, bunch of no good robbers if you sell something for about 225.00 get ready to pay E bay about 24.00 for the sale and pay pay pal at least a 7 $ charge for the transaction both of these companies should be investigated by the federal government.

Thumbnail of user kimt17
1 review
1 helpful vote
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January 8th, 2014

Purchased a college textbook, but turned out seller didn't have in stock. How does that happen? Half.com sent email saying refund should be immediate, and offered me the opportunity to purchase the same book again at a higher price with a discount that equated to $5. Because I paid with Paypal using a checking account, a hold was put on my refund. Even when my payment to Paypal cleared my bank, Paypal wouldn't release the hold on my refund, which I had never experienced before. Busy moms price shopping for college textbooks don't have time for this Half.com!

Thumbnail of user joshv18
13 reviews
13 helpful votes
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January 18th, 2021

It is a huge place where you can find all kinds of stuff, what I think is that they are a bit expensive, compared to other pages. Most of the items that I purchased there have been very useful for me, a base for my laptop for example.
The products also have a great quality.

Thumbnail of user cja46
1 review
0 helpful votes
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August 11th, 2022

Long time ebay seller, had 0 negative feedback. 0. I have been trying to get my account re-instated for months now. Everytime I talk to customer support they are rude, they answer my questions with long answers that mean absolutely nothing, just a bunch of words that don't pertain to anything. They say they can't tell me the exact reason. That makes 0 sense. I'm lucky I don't need to rely on them, but I see this happening to more and more people. Something weird is happening over there. If I could rate 0 stars I would. The fact is, scammers roam this site in large numbers. Buyers are also not the brightest and if they want to they can make sure you never sell on there again.

As far as a seller, you are at the bottom of the list. They will freeze your account if anyone gets mad at you. They will hold your funds.

There's a reason this company has such a horrible rating across every review board.

Customer service - 0/5
Site - 0/5

Tip for consumers:
If you are selling sneakers, use StockX, Goat, Flight Club, and Stadium Goods
If you are selling other items use Mercari, Amazon

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Thumbnail of user ggb2
4 reviews
9 helpful votes
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February 15th, 2017

Love ebay, I always classify my searches to see the % ratings of the sellers and never buy below 99.7%. Below that is at your own risk! Also I wish ebay would make it easier on us customers like myself by providing in search options the % ratings instead of having on every single page to press Ctrl+F then typing in 100% and so forth to illiminate the rest...

Been a long time customer of ebay and when you know how to search its a great site.

Thumbnail of user stephaniek40
1 review
5 helpful votes
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July 17th, 2015

All of the items I sent for resale were rejected. At least two of those items had never been worn and the tags were still attached, yet the reason given for rejection was "overall wear"... huh? I paid to have the items sent back to me because I don't trust them to "donate" them. This company has questionable tactics. Keep your clothes.

Thumbnail of user nelsaw
1 review
5 helpful votes
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June 17th, 2015

I sent a 7 pcs of designer bags and shoes new with tags worth of $300 plus each item and they only pay me $121 for all.and I saw some same item with mine they sell for $200 plus dollars each Where is the Justice! I was expecting that they will give me at least $50 each they make too much profit.

Thumbnail of user charr11
4 reviews
0 helpful votes
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January 18th, 2021

Very much depends on the seller when shopping here. I had positive experiences together with worse ones, and again - everything is up to the seller. Check the reputation first and try to meet in person if possible.

Thumbnail of user km57
3 reviews
6 helpful votes
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November 10th, 2014

"If I could give it no stars I definitely would. They make a big fuss about ebay bucks and coupons but don't try and return the item you bought with a coupon cuz unless you feel like trying to find a number on their site (which is harder than it should be) and trying to explain your problem multiple times and being made out to be an idiot and then having the person get an attitude with you, its not worth it. I've tried returning things twice with coupons and each time the seller refunds it to my paypal account and then ebay turns right around and takes it and gives me nothing for it. I just had a customer service rep get an attitude with me for double checking that she was going to issue a refund for not one but two items in the same order that I had to return. Its outrageous. "

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Thumbnail of user jonf30
5 reviews
5 helpful votes
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November 6th, 2015

I love eBay as a buyer but absolutely hate it as a seller. I've sold on eBay for a few years. Not anymore. Fees are too high, cannot leave negative feedback for $#*!tyy buyers and no seller protection against fraudulent buyers. But as a buyer there are some good deals to be had as long as you don't get into an emotional bidding war. Winner always loses. All reviews are true. Depending on which side of the line your on.

Thumbnail of user shellys11
2 reviews
6 helpful votes
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December 14th, 2012

I love ebay and have always had a positive experience. Great deals, fast transactions/shipping, and items have always been as described. I recommend purchasing from people with 99-100% approval ratings. I don't think you can go wrong.

Thumbnail of user andyk
18 reviews
107 helpful votes
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May 1st, 2009

Really like the site up to a certain point. You will find pretty much anything at this place, the only I don't like is you can't really know if you're buying exactly what you're buying. Yea, the feedback system is a good thing but sometimes people that review it doesn't seem to know the stuff they got aren't exactly what they're looking for. Each person's standard's different. I buy games here and two sellers can have games listed as New but one came with it shrink wrap but when I open it you can tell it's been used via scratches and booklet having some kind of color stain. Yet the other one came non shrink wrapped, claiming it was opened to check it works, and the disc was perfect with no scratches, perfect booklet and even came with the ad inserts that usually comes with games now.

I found a couple eBay stores that I don't have to worry about buying from.

Thumbnail of user amberf37
2 reviews
4 helpful votes
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February 26th, 2018

Ebay blatantly let's Customers rip your items off. EBay costs too much and customer service for sellers is pathetic at best. Customer service reps can not answer any questions nor speak English. Amazon is worse than ebay

Thumbnail of user janiceh23
22 reviews
196 helpful votes
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December 23rd, 2015

I've bought and sold MANY things on EBay and never had a problem. It's also a great site to visit just to see if others are selling something you may be wondering is worth anything that you plan to part with. Did this just last night. I was going to toss some electronic gadget in the garbage and wouldn't you know it, many people are selling them for a decent buck.

You can also get great bidding deals if you know where to shop. I bought a $1,000 watch for $50 at a clearance center and the best part is that there was another watch hidden inside a compartment of the box. So I got TWO!

Tip for consumers:
Just do your homework.

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Thumbnail of user denisef25
1 review
1 helpful vote
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July 15th, 2016

I recently purchased medicated shampoo for my pet. DCF28 is my i.d., Item#*******997 $148. Item not received. No refund received from very rude seller, Pet Wish Pro's. Opened dispute and was told by Ebay that I was not entitled to a refund from them either because tracking info showed "delivered". Got nowhere with USPS either. No one was professional, or understanding. The only thing I did wrong was purchase this item and I was treated terribly for it. Then, Ebay somehow blocked my ability to leave feedback for this item. I am certain due to knowing it would be negative! I was an Ebay customer for over 15 years. If they are willing to let a perfect-rated customer of many years to be treated so unfairly, I don't need them and neither do you! Their seller pricing structure has gotten outrageous over the years too. BEWARE!

Thumbnail of user mikeg36
33 reviews
96 helpful votes
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April 25th, 2012

I have thought long and hard on a review for ebay. I don't use them very often, neither ever did. Infrequently, I will purchase an unusual tchotchke; book or excuse me, fetish-sorta implement. I had one odd experience with them, several years back. The seller and then ebay became demanding on my slow response to rating the sale. I had not used the item - so I was rushed into a review. I refused to order through them for over 2 years, till I saw a book, that I could not easily acquire anywhere else. This sale was fine. Still, I don't use this site often.

Thumbnail of user mell143
1 review
11 helpful votes
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April 24th, 2015

In one of their marketing video they mention that all their items are in great condition only - that's a lie, I have ordered from them several times - most time I found stains or defects on a few of the items. My last order was two Coach purses and a jean. Although the jean were fine it was too large, the coach bags on the other hand had exterior and interior stains. I sent all three back and only recieved refund for two. Real unethical that they try to rip people off this way.

Thumbnail of user peterb1617
1 review
1 helpful vote
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June 5th, 2021

I have been a seller and buyer on eBay for over 10 years and have revenue by selling and spent by buying literally hundreds of thousands of dollars if not in the millions and when a fraudulent occurrence came they took no responsibility over it and have continued to tell me there is nothing that they can do and they don't have any part of it. They're lack of morality and terrible customer service to neglect their buyers and sellers for over a decade or even ones that are new are absolutely despicable and there should be consequences for them and their bad business practices. Hopefully people stop using them they are nothing but shysters and pass the buck on to their own customers that are the reason they are even in business. It's so sad to see.

Tip for consumers:
Do not use ebay they will burn you at anytime their is a conflict or issue. They do not take responsibility for anything on either side of selling or buying they are a terrible company to use.

Products used:
Several products but it was the customer service from selling

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Thumbnail of user jessicar27
1 review
3 helpful votes
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October 18th, 2014

I have bought 19 items from eBay but today i decided to sell and there's a problem. I was blocked because a person in my family has a bad acount. Best part is they can't tell me who or how to fix it. I am being punished for someone else's problem.

Tip for consumers:
Don't use someone else's computer because apparently they consider you quilt by association

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Thumbnail of user tedrmitchell.tm
1 review
0 helpful votes
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June 23rd, 2023

I have had a 100% seller rating for 20…
I have had a 100% seller rating for 20 years. A customer won an auction of mine and didn't pay. I cancelled the sale 2 days later after trying to reach them without success. Ebay let the buyer leave a bad review dropping me down to 98.8% rating. They never paid and didn't buy anything but ebay let them ruin my seller rating. When I reported it to customer service to have it reviewed they said that the buyer didn't break any of their rules. Im done, no more ebay selling.

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Thumbnail of user kathyp32
3 reviews
3 helpful votes
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November 23rd, 2015

They have the buy back guarantee and if you dont receive something you contact the seller and they will make it right, or ebay will intervene if you have further issues. But all their sellers strive to go for that 5 star rating, so I am very happy with my buying from them, also they have alot of good prices too

Thumbnail of user mariec
26 reviews
213 helpful votes
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February 22nd, 2011

I've been a member of ebay for more than 10 years and I've managed to do very well in buying and selling on ebay. Sometimes the shipping charges are outrageous but shipping charges are posted by the sellers.

I like the fact that we are buyer and seller protected but their charges to the seller are getting larger and larger as the years go by. The best way to pay or get paid with ebay is through pay pal but they also have charges to the seller.

One thing I would recommend is to not buy shoes on ebay. Usually they are seconds and don't fit correctly.

Make sure, before you buy, to read each seller's feedback list. Sometimes it's worth it to spend a little extra on something that is listed by multiple sellers to know you are buying from a good and reputable seller. Just yesterday I had that choice and chose to spend an extra $10 on something because that particular seller had 100% positive feedback.

All in all, my experience with ebay has been a good one.

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