• eBay

eBay

Is this your business?
Write a Review

Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
See all photos
How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

Rating

Timeframe

Other

Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user brendanc138
1 review
0 helpful votes
  • Send Message
July 22nd, 2022

EBay is the worst site to sell items through. I sold an item july 8th. Buyer paid immediately and it's been more then 2 weeks now and still have yet to receive my funds. They are quick to take your money when you buy something but when you sell something they don't want to pay you out.

Thumbnail of user alfredoc86
1 review
0 helpful votes
  • Send Message
December 17th, 2020

I've used eBay for 20 years.
Great place to get rid of stuff you don't want but it's not a place for business. Bad customer service and you will lose money sooner or later. Place for buyers not sellers.

Thumbnail of user terrencel
2 reviews
3 helpful votes
  • Send Message
April 24th, 2010

They were manipulated into removing my listing and would not review the circumstances. They flatly took the word of a liar and took action against me in this case without allowing my counter to the issue. What a joke watch yourself in dealing with e-bay!

Thumbnail of user toms408
1 review
1 helpful vote
  • Send Message
February 6th, 2018

Very low quality, EBAY return policy sucks. Look at Amazon's policy and see who you trust. They trick you with the picture not matching the description. Go to Amazon and buy it New. The junk ebay sells you can find at your local flea market.

Thumbnail of user debrak4
2 reviews
7 helpful votes
  • Send Message
June 2nd, 2015

I sold a item on eBay and went by their prices for shipping and ended up paying more than what they said the postage was. They do not know shipping prices! Will not ever sell another item on their site. Craigslist is better no fees

Thumbnail of user anner18
1 review
6 helpful votes
  • Send Message
March 9th, 2015

I was so thrilled to find a lululemon jacket on Twice it was amazing. The next day I got a refund back on it stating it was damaged and pulled from my order. There is no way it was damaged someone at Twice decided they wanted the jacket i'm sure. It made me so mad I don't want to shop on there anymore and I really loved Twice up until now.

Thumbnail of user douglasb67
1 review
2 helpful votes
  • Send Message
June 26th, 2017

Very poor customer service at Ebay. God forbid you have a problem and need assistance, Good luck. You will not reach and agreement and they are very rude on the phone and do not care to help or listen. Avoid Ebay, go to Amazon instead.

Thumbnail of user nickd71
5 reviews
2 helpful votes
  • Send Message
November 15th, 2016

Had a few purchases via this site. Everything went well however my friend had some problems with a shady seller. I guess thats one of the major problems - review the seller b4 you are about to make a purchase.

Thumbnail of user johnm2887
2 reviews
3 helpful votes
  • Send Message
April 18th, 2019

Don't explain fees charged me $750 to have a reserve price with no clear explanation. Called Customer service what a joke they told me to pay or cancel my account. They suck! Don''t trust them they will screw you.

Thumbnail of user jasonk29
3 reviews
2 helpful votes
  • Send Message
July 20th, 2013

Very useful suite of services to protect your kids and family. The most useful application is the one where your kids just have to push a button to check in and then you know their GPS location. Great value and I highly recommend this site.

Thumbnail of user jillianh8
2 reviews
2 helpful votes
  • Send Message
July 13th, 2017

I am very impressed with ApparelSave on Ebay as a customer, good service & quick delivery. I completely trust ebay & paypal. I recently purchased from a non ebay site & they sent the wrong item,. Tried everything to return or exchange they just ignored me.DO not go on this website [lotusdrumbeats.com.au]. J. H.

Thumbnail of user skyl114
1 review
1 helpful vote
  • Send Message
October 20th, 2017

Does not want to put any effort on helping you recover your old account, hackers can change your secret questions easily. Does not bother to help you in anyway and just bans you for life and tell their sellers to part ways with them. AMAZING

Thumbnail of user christopherg23
5 reviews
6 helpful votes
  • Send Message
June 21st, 2013

I am sure that just like me, you would always be glad about money saving opportunities when you shop online? Of course I have tried EBay. A popular online auction service, EBay allows user to buy and sell items by placing bids. A deadline is usually set for the bidding to end ranging from a couple of days to at least a week depending on the seller's chosen timeframe.
I am not an expert at bidding but I have won some auctioned items on this site. It is a good thing to have this site around as it will really give you a lot of chances to get those items that you really need.
My friends are saying that EBay has an addicting effect and I would really have to agree on their ideas. Would you like to try getting involved in these bidding wars at this site? Go ahead and you would really enjoy it!

Thumbnail of user andrewp1801
1 review
0 helpful votes
  • Send Message
February 21st, 2022

I was double charged for an item on ebay. I then tried to call them to work it out. However, they never allowed me to speak with a human being. My only option is to challenge it with my credit card company.

Tip for consumers:
Be sure to have an account already and don't buy as a guest.

Products used:
I was double charged for a cell phone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vs2
1 review
4 helpful votes
  • Send Message
June 1st, 2010

They are an ebay company. They charge you a lot of money to sell your items (15%) but don't tell you that upfront. When you do sell something they don't pay you for one month after the sale. When i sold something and saw what a scam it was, i removed all my other items.

Thumbnail of user harisb2
2 reviews
1 helpful vote
  • Send Message
March 25th, 2021

I don't know what is the issue in their delivery as I ordered my items twice and had to wait for 2 to 3 extra days from my delivery date. Getting items after my required date were of no use. Strongly disappointed

Service
Value
Shipping
Quality
Thumbnail of user lucak9
1 review
0 helpful votes
  • Send Message
April 6th, 2020

These whole ebay is a huge pile of sh*t! It takes 5 to 10 minutes, to log in. I have to type in my email and password 5 times, and between those this crap gives me it's stupid dump "games" of captcha! When I ordered something, several times my item did not even arrived or sent me the wrong item. If you have an issue ebay doesn't give a sh*t on you till YOU contact the seller. Than you have to wait several days if the seller solves your problem. If not then you can turn to ebay for a money back. Amazon sends the money to your account RIGHT AWAY and deals with the seller itself. I order from amazon for nearly 6 years, constantly... I had issue 1 TIME - but they fixed it right away. With this piece of sh*t website I barely did not have an issue. I think you will be out of the market really soon, bcs that's what you are, a pile of sh*t!

Thumbnail of user missya1
3 reviews
2 helpful votes
  • Send Message
June 27th, 2013

Did you know the first ebay auction item sold for about $14? Any-who, I love ebay. I am both a buyer and seller and don't know what I'd do without it!

I actually bought a car on eBay 2 months ago, too!

Thumbnail of user rond663
2 reviews
8 helpful votes
  • Send Message
November 14th, 2023

No phone numbers to call only forms to fill out. Sellers don't list contact information and ebay doesn't care. No way to track s package or sale unless vendor contacts you or eBay contacts you. Lousy service.

Thumbnail of user gloriag221
4 reviews
4 helpful votes
  • Send Message
January 14th, 2020

Ebay is horrible with their shipping charges. I purchased a lamp, and paid $19.00 for the lamp, and another $22.98 for shipping. When the lamp reached my cities post office there was another charge of $26.88 before I can pick up the lamp. Their calculator is not right, so it gives you the wrong amount to charge, and therefore when the people are expecting their purchase the post office will hit you with another charge. It doesn't show you zip code to zip code shipping charges and if it does it is giving you the wrong amount. If it cost $50.00 to ship a lamp that weighs no more than 5 lbs, then you better not use the post office. There has to be a cheaper method of shipping. You can buy purses off poshmark and the only shipping charge I paid was $6.99, I even had a purse shipped from Hawaii. You can also buy off Offer Up, and the shipping is not near as high as EBAY. I guess people need to stop using EBAY!

Thumbnail of user julieth
1 review
1 helpful vote
  • Send Message
September 17th, 2010

I'm furious. A buyer sold me an APC backup power supply. Weeks later, no delivery. Finally, I get it after 3 weeks and lo and behold, it doesn't work. I opened a dispute and by that time it was too late. Eventually a friend of mine opened up the APC to find a BRICK inside of it, with everything else taken out. WTF? $200 down the drain...

Thumbnail of user jakeb114
1 review
6 helpful votes
  • Send Message
July 21st, 2018

With extortionate fess with both ebay/ Paypal service and a borderline ridiculous bias towards buyers rather than sellers. After using this website for many years I have decided to discontinue using ebay indefinitely. I hope many others do the same.

Thumbnail of user kentm12
1 review
3 helpful votes
  • Send Message
September 30th, 2014

I've bought a couple of hundred products on eBay in the last decade, including 2 cars. My most recent car purchase was problematic and eBay totally blew me off as far as backing me up. I chose to "make an offer" instead of bidding on the car and followed that with a $500 deposit through PayPal. The dealer requested a certified check upon delivery of the car and that, according to eBay, made it "an outside transaction" and a disqualification from any eBay protection. What? I couldn't even leave a review because eBay "had no record" of the listing, bidding, or offer ( Again... What?) and it did not appear on my Purchases. So much for my faith in the eBay Guarantee. (In addition, my letter to eBay headquarters went unanswered.)

Tip for consumers:
Pay everything through PayPal, no certified checks! Cross your Ts and dot your Is. Don't assume that eBay is on your side, their guarantee is a maybe.

Service
Value
Quality
Thumbnail of user dees48
2 reviews
10 helpful votes
  • Send Message
October 18th, 2015

I recently sold an expensive, brand new item (several hundred $) which was never worn and still had all original tags. I shipped it from Canada to US. He proceeded to use the "money back guarantee" loophole. He had no valid grounds to get his $ back as proven by all the photos of the item and the fact that I specified No Returns in my ad knowing that it was new and there would be no reason to return it. Ebay did not investigate the case just gave him his hundreds of dollars back.
Now I have no payment, no canada goose down parka, no help from eBay and the buyer is ignoring all my attempts to contact him to get my parka back which I now know he never had any intention of returning! And Ebay will do Nothing.
Not only will they do nothing to help me get my product back they want me to pay them their commission!
Remove all $ and access to your $ from the reach of ebay AND paypal. They work together and are thieves!

Tip for consumers:
Stay away from Ebay. If you have a problem they will not help. A buyer can purchase you item then use a "money back guarantee" loophole, get his money back and you will never receive your item back! I just lost hundreds of dollars on such a transaction and Ebay refuses to do ANYTHING!

Thumbnail of user pharh
7 reviews
30 helpful votes
  • Send Message
February 19th, 2014

I love ebay... I can find pretty much anything I want to buy at a good price on ebay. I have never had a problem with my buying experience there, except only once but I have bought many many things, and if you do have a problem you can resolve it through the website or return the item which I didn't care to do because it was only 6$.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

How do I know I can trust these reviews about eBay?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eBay?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business