eBay

You will find that ebay has a new feature on returns, no more paying for packaging fussing with tape. Just drop it off and go... drop box feature... drive up, toss it in and done. Expecting a delivery but also return something or not happy about? No more rude customer service reps or playing phone tag transfers. Just hand it over to the delivery guy it's like swapping it out. No fuss no questions done.

I won a previous auction and the seller cancelled the sale with a response from stating there was something wrong with my 'Ship To' address. The seller has now ended and relisted the same item more than four times. The seller states "it was not about the money" but declined my buy it now.
The sellers can do whatever they want and ebay does nothing.
Suggest trying to find out on their site how to submit a claim. You basically cannot. I had to go to Google and look it up. They have purposely made it nearly impossible to make a claim against ebay.
My claim now has been over two weeks with nothing. They do not care. It is all about $.
I also sold a bay (no returns accepted) and had it returned because my list stated a dimension was off by 0.1 inches. I received the item returned with a damaged box where I ended up losing almost $180.
Ebay is my last resort when doing business and I have been a member since 1996.

06/2022 sold 8000 worth of baseball and they have my money on hold. All the cards been delivered and buyers left great reviews on me. Now ebay has stolen my money. Customer service, none of them speak English. This was a horrible idea...

First time user of eBay. I needed to purchase an item that I could only find on eBay, supposedly they are a proper platform. I created an account with legitimate information and purchased and fully paid for the items ordered. Within the day I receive an email with an order cancellation notice without explanation. When logging into my account it mentions that my account is now suspended. I start the eBay chat and ask for clarification which they are not willing to provide. They write that I might get my money back or that otherwise I should start a dispute with my own bank. Before I can even reply they close the chat so that I cannot respond anymore. So to sum up, saying it is no longer their problem and I can just sort everything out myself and find a way to get my money back. Absolutely ridiculous. Will never ever use eBay again, horrible customer service and have never experienced anything like this with any other selling platform.

Buyers have all the power and ebay wont stand up for its sellers, they just collect fees and protect the buyer. We have been on ebay for 16 years and have gotten no satisfaction when a buyer claims wrong doing by us, you could potentially get hundreds in free stuff by just claiming seller fraud weather it exists or not...

Package said delivered and I never received the item. Called EBay next day closed my case because seller had proof item shipped. What does that have to do with my item being lost or stolen. Never once said seller never shipped. Contacted my credit card company to inform them. Got resolved. EBay doesn't care wether you receive your package or not and they are not considerate when it comes to helping you find out what happened to the package. They are so quick to close it out. For that reason I won't be buying off EBay. I'll stick with Amazon.

Loyal ebay user for decades. Accused of being associated with an account I have absolutely nothing to do with and banned from selling. I had a perfect track record with 100% feedback. Something ebay will never manage as a service. Customer service were rude, abrupt, incomprehensible and useless. EBay are really trying to destroy their business.

Ebay was great! I sold lots made money. Until i had one transaction that went bad due to a mistake on my behalf. I never got tracking on an item it was only $23.00 dollars. The buyer most likely dishonest and received the coin, but said it never arrived. Ebay kicks my account indefinitely over a mistake! Pretty sad! Hope this helps anyone selling on ebay beware!

I purchased many jewellery items from eBay. Their customer service are the best. They always address my issues with knowledge and effectiveness. I rarely bought fake gold most of the sellers that are highly rated are trustworthy. Also, not like Mercari, eBay restricts and closes accounts selling fake items when customers complain.

EBay has let a seller scam me and will not take the time to read the messages and follow thru. I have been an eBay member for at least 25 years with perfect feedback but I no longer trust them now. Buyers BEWARE! Their money back guarantee is false advertising!

I hate Ebay with the passion of 1 billion burning suns. I had 100% positive feedback and no problems. They suspended my account for no reason and now they are holding my money indefinitely. Three months on they still have not released payment. I have no idea how they have not had their pants suit off them. Buying on eBay is great. Selling absolutely sucks. Get ready to get robbed if you sell.

Ebay appears not to want to expose those who are dishonest or unethical. In some cases you do not know until after 60 days and there is no way to report a crook. I bought a standby generator and after installation the local service techs said the listing was completely dishonest. I contacted the seller who went dark after the first call and did not reply to any emails or eBay messages. EBay refuses to do anything. Summary, do not buy anything on eBay that cannot be confirmed before the 60 day deadline.

Ebay will allow returns that are damaged, making the seller eat the cost to the tune of 3k. Sell anywhere but ebay! They will 100% screw you if they get more money from the buyer then your store. Its extorsion under the false pretense of buyer protect. Like the mob does to buisness owners.

The very same item with the lowest (over 15% off) total price on ebay, and send me an email before shipping to confirm that I did not miss the footnotes where I should pay attention. I wish the seller sells everything so that I can buy anything here.

I ordered parts from autoutdoor,they was shipped through FedEx, which in turn dropped My package to the wrong address. FedEx admitted they messed up. Autoutdoor want answer my emails at all. So I let my bank handle it. Never shop with them again.

I love the communication and easy to use aspects on ebay.
One thing that really upsets me is that if im winning an ebay bidding contest and there is 2 seconds left someone can come in and steal it from under me and I won't get a chance to respond. I think it should add 10 seconds or something to help out bidders from ratty people that wait till the last second.

EBay has the worst customer service who don't answer your questions and don't speak properly. They are arrogant and sound robotic. Please stay away from eBay. I sold some merchandise and they nickel and dime me. Taking out all kinds of fees. It takes forever to get your money! EBay use to be good for selling but not anymore. You walk away with very little for a lot of work. The experience is no longer fun. I am done and will tell everyone how petty they got.

Got screwed out of a brand new 300 dollar product through a third party. Electronicsmadeeasy.
Did not deliver, did not reply to my emails, when I was able to contact them, they said sorry, it's past the 30 day warranty, even though I never received it.
Thanks for your hard earned money, bye.
Well F YOU!

I ordered a DVD I'll cry tomorrow in June 2020. The seller provided tracking information about the delivery. I informed Ebay that I never received my package by mail. Ebay opened a case file and emailed me today that they refused to honor my payment/replace my purchase. I've checked my mailbox every day since the delivery status. Ebay rather lose my buying power instead of correcting this matter. Shame on Ebay! GOOD BYE EBAY

I recently purchased a plug for charging my new IPHONE 12. When I received it i was unable to connect the leads. Trying to return/get refund or speak to a human about a resolution was impossible. My advise, buy in a store, if you have a problem, you end up with a useless piece of equipment and loose your money.
Brian

Experiences teaches only to buy items from ebay that cost a few pounds since so often what arrives is of poor quality and the chances of getting your money back are minimal. However selling! I have sold two items. The first time the experience was fine. Second attempt, payment from Ebay was late (still nor received) and EBAY charged 13% in fees which were not levied the first time I sold and which were not detailed when I listed the item. "Both buyer and seller beware" I suppose.

I just paid $498 that I do not have to a company called O&M they sold me I have all the paperwork what they called a brand new iPhone 12. Two days later I went to my cousins birthday party. I took one video five photos and the phone physically burnt my hand. I contacted eBay and they are giving me such a hard time on getting my money back. In the interim I have no phone and I am out $498 have gone to the police department and I filed the claim, it's on!

I lost over 500 dollars this month selling my things with Ebay. My money is still locked and I cannot receive the $100 I have left after selling $800 worth of personal belongings. Please do not sell on Ebay.