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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user colinm402
1 review
7 helpful votes
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June 5th, 2022

Fraudsters at eBay want passport and driving licence of people just so people can sell items, had items ending and on same day got taken off by eBay just because I will not give strangers my identification for it to be stolen and used as identify fraud by people hacking in their system or inside jobs

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Thumbnail of user nancyl44
3 reviews
10 helpful votes
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October 31st, 2016

I am a seller on ebay of brand new items to fit your lifestyle and home. A lot of the sellers on ebay source from garage and yard sales, goodwills I can't do that. Ebay is known as a place for unique treasures but has its share of people who give ebay a bad rap. I love selling on ebay especially when someone new buys from me. They have a great experience from the start to finish I really enjoy showing people the great side of buying on ebay and what a great marketplace it really is.

Thumbnail of user joes2519
3 reviews
2 helpful votes
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July 16th, 2022

Seller shipped to wrong address but tracking still showed delivery to me. Ebay refused to even compare the delivery address with mine to see I never received it. Seller basically shipped to himself, so tracking shows delivered - just not to me! So I'm out $500. This was an obvious scam by the seller and Ebay is complicit in this fraud through their negligence in not checking the addresses. I live in Oregon and the package never even left New York!

Buyers BEWARE of purchasing anything on Ebay - if there is a problem and you do not get your package all Ebay will do is send a form letter denying your refund. Now I have to get the actual delivery address from USPS and send that to my bank to reverse the charge. A huge waste of time all because Ebay can't be bothered to do any investigating of even the simplest of things like the delivery address!

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Thumbnail of user andrewm191
5 reviews
5 helpful votes
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October 23rd, 2017

Ebay used to be like going to a car boot/yard sale where the people selling were selling odd bits they do not need any more
But now there are shops advertising there good on ebay
Now this has happened its like going to a discount store

Thumbnail of user georger59
1 review
1 helpful vote
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November 19th, 2015

I recently checked up on the customers that did not pay for the items I had listed. I only checked the ones that I opened a case on. After looking I found out there was no mention of unpaid items. I once talked with an ebay representative and they told me if a customer didn't pay it would be noted on their account. I isn't right that once we wait the 2 business days the customer has to pay and the 4 business days they have to respond to a case that is opened for non-payment could wind up being almost 2 weeks that our inventory is tied up and not selling since weekends and holidays don't count. WAKE UP EBAY! Without sellers there is no buyers. Also, the fact that there is no complaint department with ebay online is cowardly.

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Thumbnail of user jerryh877
1 review
0 helpful votes
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December 16th, 2022

Been on ebay for years spend thousands a year,used to good company not anymore,getting a lot of poor sellers on there site,getting a refund from sellers is getting to be a joke. I'll be closing my account better places to buy from with no hassle,buyers beware

Tip for consumers:
Buyer beware

Products used:
Generators, tires, tools, ect

Service
Value
Shipping
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Thumbnail of user brucew178
1 review
2 helpful votes
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December 9th, 2018

Good place to get scammed and infuriated by incompetent customer service. Words and rational thought have no place when speaking with people on the other side of the world reading from a script. Hang on the line for an hour and maybe you'll get to speak to a hay seed with children yelling in the back ground. They will agree with you and lie to you to get you off the phone. Spend your money and sell your merchandise elsewhere. This company is a vacuous cooperate black hole.

Thumbnail of user jadew19
2 reviews
2 helpful votes
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March 25th, 2017

I have been a customer with eBay for 14 years. Ebay used to be great. It stood by the products it sold and a safe site to buy anything. For last two years, when Ebay started having more sellers from China to sell staff. The quality of the products has gone away down. Ebay is no longer a trusting and safe site to buy anything now. Don't buy anything from eBay, especially the products are listed under " china" if you can avoid. Don't ever trust the sellers from china and there are so many dishonest thieves from that country.

Thumbnail of user freds254
1 review
4 helpful votes
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January 21st, 2019

I ordered an item with a guaranteed delivery date which was not met. When I tried to enter a negative review, ebay indicated that I must wait for seven days to enter a negative review. This is why their sellers don't get many negative reviews. Ebay is the one that should be getting negative reviews. They sent me an email that indicated my complaint was closed and that I would not be getting a refund. I never even asked for a refund. I simply wanted to warn other buyers not to rely on the guaranteed delivery date.

Thumbnail of user peterb658
1 review
6 helpful votes
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November 14th, 2019

As I was just informed by ebay customer support supervisor to sell on ebay is a privilege not as that you as seller are their customers paying the fee, but they graciously allow you to sell items on their platform.

EBay claims to have protection for buyers and sellers on an equal level. It's true only until the moment that you run into trouble in paradise.

So the fee that you are paying is not for the services that ebay will provide to you, but in reality, it is more thugs protection payment for their buyer protection which you have to pay to sell your items on their ebay platform. When anything will go wrong the seller is the victim of every problem and fraud the buyer commits on you.

Thumbnail of user tianat10
1 review
22 helpful votes
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May 17th, 2020

I am a seller on eBay for a while now, and recently I receive a return request although I stated I don't receive return. I reached out to the customer service s, but they side the buyer only. They ask me to accept the return request which I have to pay for the return shipping and full refund include the original shipping. This is ridiculous I wish I known this earlier

Thumbnail of user barbarar39
7 reviews
11 helpful votes
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February 16th, 2015

I ordered a juicer for my son and within an hour he told me it was the wrong item. I immediately contacted them to cancel the order to be told (after three cancellation requests) it had already gone out. No company works that fast! He received the juicer and returned it the same day. To date, I have received no refund for this juicer and not even a response to my inquiry as to the reason... this is unacceptable. There is so much competition now we don't have to put up with poor service!

Service
Returns
Thumbnail of user joshuaj475
1 review
0 helpful votes
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October 16th, 2022

Over 10 years of being a 5 star buyer on eBay I made my 1st sale on eBay and they placed a hold on my money for nearly 3 weeks. It's still taking a whole weekend for the funds to transfer to my bank account. Never again. I will not sell on eBay.

Tip for consumers:
Don’t use to sell.

Products used:
I sold a toy.

Thumbnail of user sallym73
3 reviews
8 helpful votes
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December 4th, 2017

The title says it all. Except for Amazon, Ebay is still better than the others that have popped up. I read the reviews for Posh, I tried Swap, and some other sites to sell on. Just getting up and running is too complicated. They want your contacts information; they want this and that. I do well - not fantastic - on Ebay and though it's going through some dramatic changes, I appreciate that it's around for 3P like me.

Thumbnail of user artzis
3 reviews
3 helpful votes
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May 19th, 2014

We all know ebay owns paypal, selling things on ebay now is just not worth it, 1st off all the fees are to much, 2nd if you sell anything and buyer states wrong item than you you lose the money ebay does not look in to cases its all automated,
Paypal hold on to ur cash, Do not hold your breath when trying to contact them & when you do its the having a conversation with a gold fish

Thumbnail of user jasond150
1 review
2 helpful votes
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November 4th, 2017

Just had my account suspended for offering to sell outside ebay, Because i put a facebook link at the end of a message to a buyer where he was requesting measurements. No offer to trade outside ebay was asked for or made... ebay rep acknowldged this, (the item is still for sale on my account)... but i am told "ebay policies are binding" and i have to be punished for breaching the rules. Customer Service Rep seemed to be on a power trip.

Thumbnail of user ruthc44
1 review
4 helpful votes
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April 27th, 2016

I been a member a since 2012. I have 100% feedback. Not even once i have neutral feedback. They are all positive. I sell once in awhile but i buy a lot. Im selling only my personal items and they are in excellent condition. One time i listed my authentic LV bag bought only last Feb. 14,2015 in Stanford Palo alto CA. The item comes with box, receipt and not even a single scratch you can find. I used it ony 3x in special occasions. Since i provided only 1 picture of the item, they punished me and restricted me from selling again. Who cares. I dont sell for a living. If they are strict about images a seller can provide, how come a lot of sellers posted 1 picture only. What kind of policy is that. They said they want to protect the interest of the buyers but how come i bought fake items and claimed they were authentic. If there is lower than 1 star, i probably hit that one.

Thumbnail of user shanleighc
2 reviews
5 helpful votes
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August 31st, 2019

I wish I could give one star. I sold an item for $200 online. The buyer apparently claimed that the purchase was "unauthorized" immediately following the purchase, but continued to message me on eBay confirming that they wanted the item shipped. It ended up being a hacker that got into the buyer's account. I shipped the item after consulting with eBay as to what I should do, given that the activity was suspicious; they told me to go ahead and send it. Because of the dispute, PayPal charged me for the full amount of the item, AND the scammer received the headphones. I am out almost $400 now and have about a dozen calls in to both PayPal and eBay. I have had to contact USPS, Postal Inspection, FBI, as well as local law enforcement to let them know about the theft. Almost every time I sell an item, there is some sort of issue. I get the same response that I am not protected, despite all of the evidence that I have through eBay's messages. Terrible company.

Thumbnail of user matth1147
3 reviews
9 helpful votes
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September 29th, 2023

EBay has become the worst online community for buying goods. EBay has illegals from Pakistan or other countries that handle consumer affairs, suspend accounts for no reason other than a low bid item. Crooked companies and dishonest individuals thrive on eBay like xcesslimited2013, a rude, abusive seller that sells broken phones in broken, open boxes while price gouging buyers.

Tip for consumers:
Don't use eBay to buy goods

Service
Value
Shipping
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Thumbnail of user ks206
3 reviews
3 helpful votes
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April 11th, 2018

I ordered from Ebay, via Paypal and received damaged items from the seller. The process of attempting to receive my money back has been one of the worst experiences. I have been in the field of customer service for more than twenty years. The representative was rude and Ebay seems to have little care for customers. I will never order from Ebay again.

Thumbnail of user deekshas
1 review
0 helpful votes
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November 3rd, 2015

I have ordered 3 items from EBay, my bad none of the products were useful/as described, claimed an Issue customer representative called and asked me to send the product back but i did not get any address to send the product. Selfie stick is not stable where i can click the picture. I have lost trust on online shopping because of eBay.

Thumbnail of user carolinam15
1 review
6 helpful votes
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May 16th, 2017

Ebay will get 10% of the the whole sold item including shiping cost plus. 30 cents insertion fee, just for a simple add, if you want the add to stand out, adf extra cost.
And if you use PayPal to get paid them, add more charged. Your net earnings are almost nothing by the time you finish mailing the item. Use other website that are more considerate and not so greedy like Ebay...

Thumbnail of user rons338
Ron S.
15 reviews
58 helpful votes
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January 30th, 2019

I noticed eBay was selling many hate books, included one that promoted murder, which is against their own policies and probably against the law, so I reasonably reported the items and complained on eBay's forum, but my thread was deleted by a moderator called li_gary who claimed it was disruptive or repetitive, which made no sense, so I closed my eBay account, and they won't be getting any more of my money. They also show a lot of misleading prices in search results, so you see a clock for $1, but when you go to the page, it's really $30, because the $1 price was for a plug adapter and not the product that is actually being advertised, and that makes it impossible to sort by price, it wastes your time, and it's just plain dishonest.

Thumbnail of user ratang1
1 review
1 helpful vote
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June 25th, 2017

I received the product on 25 may 2017 and it was damaged... I raised the claim on same day. And it has been 1 month I call them twice day... Everyday I hear same thing that I would receive a call from claim department... On 25 June 2017 eBay people just messaged me that my claim has been rejected... These people are totally in favor of seller... I just lost my 20k of my mobile phone... It is advisable not to buy any products from eBay because of its very bad customer service and also because they send damaged product.

Thumbnail of user cheryls67
13 reviews
10 helpful votes
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May 5th, 2016

As with just about anything, there are pros and cons to eBay. Pros: you can find just about anything you are looking for... And usually at a decent price. Cons: these items all come from third party sellers so you are relying on them to ship it out promptly and resolve any issues. Usually I have no problems at all, it all runs smoothly. However, I am now waiting on a seller to contact me back about a wrong item I received.

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