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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user cheryls67
13 reviews
10 helpful votes
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May 5th, 2016

As with just about anything, there are pros and cons to eBay. Pros: you can find just about anything you are looking for... And usually at a decent price. Cons: these items all come from third party sellers so you are relying on them to ship it out promptly and resolve any issues. Usually I have no problems at all, it all runs smoothly. However, I am now waiting on a seller to contact me back about a wrong item I received.

Thumbnail of user marcoluna69
1 review
0 helpful votes
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December 5th, 2023

Ebay is selling cards with only 9 digits. You won't know until you buy one and scratch the card. Of course the local stores selling them claim its not their responsibility. And of course Ebay refuses to take responsibility for it as well. We've bee n trying to get our money back for months now to no avail. We were in a gas satation the other day and witnessed a customer with the exact same issue trying to get his money back. He was told by ebay that he had to go back to the store. Of course the store wouldn't help him. This is obviously a scam. Don't buy Ebay gift cards. Don't use Ebay. Ebay is super sketch, crooked and untrustworthy.

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Value
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Thumbnail of user carolr52
2 reviews
14 helpful votes
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November 19th, 2015

I sent this company a full bag of barely used, in style clothing and shoes. Some of the items still had tags on them. They mailed me a check for $15.00 which took over two weeks to process. I was told only 5 of my items were appropriate. When browsing their site, I noticed a large portion of my clothing items were for sale on their website even though I never got paid for them and was told they were unsalvageable. Please be aware of this site. It is truly a scam. Tradesy is a useful sight that offers a similar way to sell clothes which is legitimate.

Thumbnail of user elizabethl1753
1 review
0 helpful votes
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May 26th, 2022

I sold an item for $289.99. I sent the package certified and insured. The buyer signed for it, called his financial institution to state he didn't recall making a purchase, and received the money back from his financial institution and out of my account as well. He made off with the item, committed insurance fraud at his financial institution, and I am out the money and product as well. EBay sided even after my appeal showing proof he signed for the item. Seller beware...

Tip for consumers:
eBay is fraudulent!

Service
Value
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Thumbnail of user nickj3
9 reviews
35 helpful votes
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June 23rd, 2011

This site is very bad, never received goods, neither refund, eBay is very bad at emails and would not trust them, seems like a
Kids could run this site better, and why do you have to pay by paypal, they are not safe and would rather pay by card my self just as safe and better service

Thumbnail of user katyh16
4 reviews
4 helpful votes
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April 6th, 2017

When I need something this is the first place I look. The prices are always great and most of the time it is free shipping. I refuse to buy items from China because it takes too long to get them or they never come, here I can look where it comes from and order from this country.

Thumbnail of user anthonyb190
1 review
3 helpful votes
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January 17th, 2018

Woman told me to use ebay buyer protection program to buy my car. Whole thing ended up a scam using ebay gift cards and when I went to ebay for help they told me that the money left on the gift cards had to stay there to use at ebay. There was no way they could do a refund even tho fraud was at play.

Thumbnail of user alexg206
1 review
1 helpful vote
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March 28th, 2018

Who has the worst customer service? Ebay! Thanks ebay. A seller who has been paying 1k+ a month for 6 years+ and cant get a little bit of help on a small issue. I see how valuable your customers are to you

Thumbnail of user steveh61
8 reviews
27 helpful votes
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November 2nd, 2013

So convenient and so fast. You can get what you wants within 1hour. That is great. You dont have to wait at home all day for UPS or FedEx any more because you do not know their delivery schedule. It is great.

Thumbnail of user saik18
1 review
1 helpful vote
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January 18th, 2016

Ebay is one of the worst website I ever seen in online shopping. I suggest everyone not to buy any product in ebay, no return policy and they will not return our money. They will provide you coupon code which is damn waste.

Thumbnail of user alminak
2 reviews
1 helpful vote
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March 2nd, 2017

High fees, horrible accounting if selling: adding up with PayPal fees it gets over 16%. Their call centers are another mystery: can't understand and backing up with another mystery "eBay policies". Selling or Buying experience is a waste of a time and moneys.

Thumbnail of user tylere120
1 review
0 helpful votes
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January 12th, 2022

My account got permanently suspended. I don't know why. I bought two items and placed bids on two or three more. I got a buying restriction to only pay now items. I bought a pay now item. I won two bids from before the restriction. I was prevented from paying for the bids. I finally was allowed to pay for the bids. Then my account was suspended as soon as I paid for the bids. That's all that ever happened on my account and eBay refuses to let me know why my account was suspended.

Tip for consumers:
Don’t make a new account and try to use your account if you want to use your account

Service
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Quality
Thumbnail of user billyk23
1 review
2 helpful votes
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October 15th, 2017

It is clearly pick and choose. I was selling an item on eBay and had my account suspended for it. Ive seen and also reported other sellers ( to see if they would do anything) not yet. Sadly I feel they pick and choose.

Thumbnail of user kevina1845
1 review
0 helpful votes
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September 11th, 2023

After selling parts and or small game systems on eBay i would get a notice not as described.After getting the item back i noticed parts missing.Some very nasty buyers will buy a part or system no matter what it is and steal parts from it and ask for a refund.
One example was a TV i sold with a box i had to make specially.I packed it and covered the screen so as not to have the screen damaged in shipping.After 3 days the person send me a photo of the TV with a smash in the corner of the TV.I asked him to show me the box which he did not do.After receiving the TV, the box was in perfect shape,guess he didn't like the box and damaged the TV to get a refund.All kinds of kooky buyers.Soo many more things like this happened so i decided it just wasn't worth my time.
They need to bring back customer feedback to warn sellers.

Thumbnail of user blakef6
2 reviews
5 helpful votes
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February 28th, 2015

Sent in 13 items and they rejected most saying that the items were stained. We inspected all the items thoroughly before sending. Maybe one was stained. Maybe!. $30.00 credit... Really? Most of our items were Polo! Scammers! Stick with your local resale shops!

Thumbnail of user vaylat
5 reviews
23 helpful votes
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August 3rd, 2017

If I didn't know any better I would say I was addicted to it. I really like the auction option on expensive things and the buy now if it's already a great price. I always look for 2 day shipping or fast shipping but always the free shipping.

Thumbnail of user mervw
1 review
7 helpful votes
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August 31st, 2015

I ordered a cat tower from one big outlet on eBay. When it came there was no hardware to put it together. I wanted to return it but was told no. Ebay was brought in and they ruled against me. Will never ever buy another thing from ebay!

Thumbnail of user terryd735
1 review
0 helpful votes
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November 7th, 2022

I sold a pair of shoes on eBay 2 months ago. I still haven't been paid. I sent in bank statement 3 times, they even deposited cents into my account to prove it was my account. Now they are wanting another statement in COLOR, In COLOR! I just gave up and will never buy or sale again. They never told me an another COLOR statement was due weeks ago. I am a 75yr old senior citizen I don't need this kind of hassle. A joke

Thumbnail of user virgiem3
1 review
2 helpful votes
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May 13th, 2018

Buyers beware of eBay and PayPal. Today may, 13,2018 I was browsing on eBay and put rug in the basket that already had a remote control in it. I touch the key to continue a back key and the order was automatic placed through paypal. I called paypal and and they would not reverse an unauthorized order. Now I have to fight them. Folks remove your pmt methods. Paypal is not trusted as it once was. This experience with eBay is scary and very, very bad. Total dishonest. Well tomorrow morning I will on reverse this order again. Paypal all foreign people and completely unhelpful. Watch your cards and your money. People it is bad out there. V mitchell

Thumbnail of user tasha192
1 review
2 helpful votes
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March 26th, 2017

I received an email on ebay saying:" Sell 1 item for free". I received an invoice 4 days later for $49.00. Paypal deducted $15 and i paid $10.50 for Shipping. All this and I haven't even received payment yet. This was my 1st item and last I will ever sell on ebay. Your fees are way too high and so is PayPal's, I will never sell anything on ebay again.

Thumbnail of user deanh40
4 reviews
22 helpful votes
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May 30th, 2016

All in all EBay is a great website for buying or selling average to new quality items.

I wouldn't suggest selling tat or rubbish, as EBay always side with the buyer - under the money back guarantee.

That would be the only thing EBay should change the bias attitude as they always take the side of the buyer no matter how odd the case is!

I've sold over 65 things on EBay and not really had any problems other than some buyers having unrealistic expectations when buying one of my used products.

I'd definitely give EBay a chance, but be prepared for a few set backs if your a seller.

If your interested in joining EBay as a buyer then its 5* as you either get the item or you get your money back, if your not happy with the description you get your money back or if your 100% happy with everything you usually get a really good value bargain.

Hope I helped :)

Thumbnail of user edithah1
1 review
0 helpful votes
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July 1st, 2022

Bought a $66.99 Splina liquid, not my first time buying same product but was sent to Tyler Texas instead of my address in Leander Texas.?. Called and talked with their customer service but they said I sent the wrong address and thus the item was sent at wrong location.
They were rude and offered no positive response to my concern. Looks like a computer misprint of some kind but needless to say I lost my money. I will never ever will do business again with eBay... had some issues with them also few months ago of giving out my debit card info to other companies but luckily my bank filed a fraudulent claim on my behalf but waited two weeks to recop my money. Updated info as of July 25/22... my last effort to trace my lost package... I wrote to the address in Tyler Texas where my supposedly lost package was sent... the envelope I sent out was sent back to me by the post office and it stamped... location or address non-existent? Where is the eBay money back guarantee ' then?

Products used:
None

Thumbnail of user kerryh15
1 review
1 helpful vote
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December 1st, 2013

I have been dealing with Ebay since 2006 and have a few problems, All of the issues have been resolved in a timely manner. I would also like to thank Ebay customer service for sending me an email on an item I was bidding on. The seller was in a scam and told me not to bid on it anymore and not to send payment because the seller was no longer a registered user because of some rules being broken. The seller even contacted me after bidding was done to see if I was still going to send payment. I told them that Ebay had told me not to send payment until the issue was resolved. I would recommend a bidder do their due diligence on an item before placing a bid, if it something you really want, then bid on it.

Thumbnail of user tims892
1 review
0 helpful votes
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September 12th, 2020

I think I have been with EBAY for a little less than 20 years but tonight have decided with the actions to close my account permanently with them. Basically over principle and the constitution. Ebay does not respect the constitution of the USA and the rights of individuals and have tailored their actions based around feeling and not business anymore. If it does not align with their liberal beliefs and structures than they make the decision to rule on a case based on your liberal stance and not based off of facts of the case. Because of that fundamental principle, I can no longer do business in a environment controlled and managed my a millennium minded idiots.

Tip for consumers:
There are other sources like Amazon, Alibaba, many sources and don't let EBAY's liberal ways force you into believing their marketing and selling platform is the best source for both selling or buying. Personally I think it has continued to go down hill and will probably close my PayPal account too.

Products used:
I used the product that was sent to me, but it was not sent in full and as I requested the rest be sent they ruled for the seller with no substantial evidence, based solely off of politics and a liberal stance. My options I don't rely on them, I don't need them and their are more sources to obtain what I am interested in outside of their services with the sellers. So if I am willing to let the big corporations rip off the little guys then I should continue doing business on EBAY. But I have business morals that I can not let go to the way side therefore I pulled the plug after almost 20 years of business on EBAY, both selling and buying.

Service
Value
Shipping
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Quality
Thumbnail of user micheller40
1 review
5 helpful votes
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December 3rd, 2014

I sent over 20 items and the offer they gave me was 5 items for $16. They give you the reasoning for each item not accepted and some didn't even make sense. I sent in 4 Abercrombie and Fitch items and they accepted 2 and declined the other two stating "unacceptable brand". Definitely not worth the time and effort and now they have all my clothes unless I want to pay $4.95 to get them all back.

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