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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.7%
Positive
5
Neutral
4
Negative
127
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user lauriec43
1 review
3 helpful votes
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March 23rd, 2017

Will never sell anything on eBay again I sold a perfectly good and perfect condition Samsung Galaxy S6 phone the final purchase price that the bidder bid was $243 they automatically took $18 off as they said it was for their fees I just got a notice from them another bill from them for additional $24.95 for something called an insertion fee which I was never informed about ridiculous will never sell anything on there again

Thumbnail of user pamelal337
1 review
0 helpful votes
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July 1st, 2020

I ordered cleaning supplies for my business at an exorbitant price. 5 never were shipped. 2 were broken. 3 were fine. I took pictures of the wet moldy box and 2 broken bottles. Seller will not respond after 3 times with pictures. EBay will not refund my money for the 7 bottles.

Thumbnail of user garyf70
1 review
2 helpful votes
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January 30th, 2017

I recently made a double payment to my Ebay seller account for seller fees. They have held this over payment for 28 days now and told me it takes 30 days to get a refund! Once Ebay has your money good luck getting it returned. They choose how long they will hold it and when it will be retuned and you are powerless to do anything about it. Scam tactics to be sure. Make sure you read their seller agreements in their entirety before you use their service. I will never do business with them again!

Thumbnail of user peters89
2 reviews
3 helpful votes
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April 12th, 2013

PayPal is unacceptable means of payment.

I am a long time eBay user, yet I shy away of late because I no longer have faith in PayPal and most transactions must be settled using PayPal. EBay should offer Google Wallet, Squae and all the rest of the online payment scenario available today.

EBay has fallen behind the times, so I now avoid it. Amazon usually matches the rice, Prime gives me a slew of benefits including free fast shipping, and refunds are immediate always.

Bye bye eBay.

Thumbnail of user scottc1420
2 reviews
1 helpful vote
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September 17th, 2023

Over the years I've purchased thousands of items on eBay. Much of it was supplies for my music students. In the last 18 months or so I've had numerous items that were mis-sized and I had to toss them out as it really wasn't worth the time to send them back. (I think that's what they're counting on when they mis-size items).
At one point, I closed my account and lost credit for all the purchases I had because I couldn't get things straightened out and I couldn't reach anyone at eBay to fix the problems.
Just recently, after opening a new account, I've had sellers for which I tried to post reviews but those reviews were deleted because eBay allows sellers to do that. So, I can no longer trust purchases from eBay as the rating system appears to be rigged.

Tip for consumers:
I think that eBay deleting users ratings is something everybody ought to be aware of. You could be buying something from a seller that has deleted bad ratings and you don't even know it. The last shirt I bought was miss sized by about 4 inches. When I put that in a review, eBay took it down.

Products used:
All kinds of things. Shoes, shirts, musical instruments, supplies, office, supplies, yard tools, you name it.

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Thumbnail of user danielr2659
1 review
0 helpful votes
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March 22nd, 2023

I been an eBay seller for many years and I could never seem to gain any profit with my sales because the fee's are extremely high. If I sell something for $1, I only profit about 25cents after eBay adds on various fees. One for listing, the other for percentage, and one random 30cent fee. In a larger context, if you sale something for $5,000, they charge a "fee" of $750. This company is a rip off for sellers. I do not recommend.

Thumbnail of user nadiaa98
1 review
1 helpful vote
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June 7th, 2021

EBay does not protect the seller. Their thought is buyer is always right. I have been a Top seller on eBay for many years and they refuse to ever help me. EBay automatically sides with the buyer. I did not get to be top seller for being dishonest. The last draw was when the buyer lied about the item not matching the description when it clearly did. They refused to show me the proof and of course sided with the buyer. I am done with them and you should be too if you are a seller. I am going to sell on Bonanza. Never be a seller on eBay.

Tip for consumers:
Do not be a seller on eBay

Thumbnail of user gregr20
3 reviews
15 helpful votes
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September 3rd, 2014

For what this site does it is probably as good as possible. It brings millions of sellers together with millions of buyers. This naturally creates a lot of potential problems and ebay handles this as good as I can imagine. The feedback on a seller/buyer is the key. For a seller with anything less than 100's of reviews or less than 98% positive feedback simply stay away.

Tip for consumers:
Read the posting very carefully, there are unscrupulous looking to take advantage of the unwary. Ebay's feedback system and their user protections do a good job of screening the unethical, but nothing is perfect. Use care, intelligence and gut feelings and its a great place to shop.

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Thumbnail of user joannen
76 reviews
293 helpful votes
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July 27th, 2011

I have both bought and sold on ebay. Most of my experiences have been very positive. When buying an item, I have had a few issues with purchases but the issues were always resolved by ebay and my money was refunded as they do have buyer protection. I have also sold items on ebay. In a few instances as a seller, I have encountered buyers who don't honor their bid. Ebay has always credited my account for any fees that were taken. I guess the only complaint I have about ebay at this point is as a seller. Their fees have skyrocketed. It's almost not worth selling small ticket items because of this. If I was allowed to take away half a star for this I would, but you can't beat the great deals to be had when bidding on an item. Just be sure to research your sellers feedback before bidding (click on their score and read what buyers hve to say). Hope this helps.

Thumbnail of user jayw152
1 review
2 helpful votes
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January 22nd, 2019

Ordered from a Chinese company. Sent me wrong product. Sent back but do to time to ship to China they said I, and not shipping time, exceeded time to return product! I will never order from e bay again, lost all my money.

Thumbnail of user brookef9
1 review
2 helpful votes
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December 1st, 2017

My first and worst experience with eBay was when I was selling a code for a skin (digital character costume) that was exclusive for a virtual game. I didn't read the enormous sales agreement and once I had a buyer, I sent them the code to their email address immediately. Little did I now that in the sales agreement, the buyer had so and so days to request a refund and so they did! They received the code and took back their money fraudulently. I forwarded this information soon after in a report to eBay. What did they do? They absolutely ignored my concerns and charged me $14 for the posting, which I paid. I wish I didn't, because I made postings shortly after that didn't sell and then they charged me an addition $17, though I made no profit. This time I refused to pay and now they've deleted my account. I hope the karma they receive is suitable to their sociopathic nature as a company.

Thumbnail of user georgea1050
1 review
0 helpful votes
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March 17th, 2022

I've been a buyer and seller on eBay for 15 years. This was my go to service for getting rid of my old treasures. It was a great app but recently eBay got greedy and got rid of ppal. Once ppal was gone eBay raised their rates and took longer to get funds to my account. I've had buyers cancel orders and eBay would still charge me the fees. I'm done with eBay, looking for a similar service that is fair.

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Thumbnail of user marielw
1 review
2 helpful votes
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January 28th, 2016

It is disgusting how ebay is all about the buyer. I had a person personally attack me in the feedback, and ebay REFUSED to delete the comments. NONE of it was about the transaction. NOW I find out ebay takes a value added fee ON shipping charges. R U KIDDING ME! What for? Oh. Greedy revenue boosters. I am sick to death of the horrible service and 1 sided workings of ebay.

Thumbnail of user jd125
3 reviews
2 helpful votes
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November 8th, 2015

Have had good deals from ebay but was totally defrauded by a seller. Product was so bad I could not even donate it, nothing like the picture on the invoice. Ebay let the seller do this and evidently I was not the first person to be cheated by this seller. Will not purchase from ebay again.

Thumbnail of user tiannah
7 reviews
0 helpful votes
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January 18th, 2021

I have bought a lot of things on eBay. It is a great place to shop. Got a very wide variety and has great sales and deals. The only problem I have with eBay is that the postage can sometimes be very expensive sometimes even more expensive than the product. But none the less I love shopping with eBay.

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Thumbnail of user saraha67
1 review
7 helpful votes
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August 18th, 2015

They sent me an email with a tracking number. I was tracking it for 2 weeks and then all of a sudden, it said there was an error and the tracking info could no longer be found. I called DHL which is the company's website that the tracking number took me to. And they said it's not one of their tracking numbers and to call the company that shipped it. Of course this was ordered the day Twice announced their shut down and they no longer offer customer support. No way to contract Twice, no way to receive the items I've purchased, and no way to get a refund. This is straight out THEFT!

Thumbnail of user davidk3889
1 review
1 helpful vote
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January 14th, 2023

Im a longtime customer of ebay and I have listed a product to sell and followed all instructions. The next day I received an email my account was permanently suspended, I called in asking why and they say yes you did nothing wrong but we can't say why it was suspended and we can't reactivate. I asked to speak to a supervisor they said they are busy but they will call me back in 2 hours but no one has ever called me back.

Service
Thumbnail of user ellhamyz
1 review
0 helpful votes
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July 2nd, 2022

EBay, myself, I've never used it before, but it created me with a friend who tried it and told me that it was an app that had no problems with the product and delivery names and arrived quickly in just two days, so that's a good time for five or six days at least to deal with it very, very, very well behaved and ethically very very.

Tip for consumers:
The hint that he really wants to add when you use this product, don't judge the area before you use it. Some of these websites are really well transferred, and they don't receive these sites, so please don't abuse these new German sites, please use them, and then build your opinion

Products used:
On eBay, they use hardware products, computers, TV, and other electrical appliances.

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Thumbnail of user peggym595
1 review
0 helpful votes
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August 3rd, 2022

I tried to open an account and was told my past history puts the community at risk. I explained I have never had an account with ebay and who ever is using my email account is commiting fraud. They disconnected the chat after telling me there is nothing they can do. Consumer Be Aware! EBay should stand for FRAUD

Tip for consumers:
Stay away. Do not use

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Thumbnail of user janeh14
1 review
0 helpful votes
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December 26th, 2011

I sell a bunch of things on ebay and found that it is very easy to do. It doesn't cost hardly anything to post an ad with pictures of your items. I have even bought a couple of things on ebay and the process was very fast from paying for my item to receiving it a few days later. I vfound some unique items on here that I have never seen in a local store.

Thumbnail of user candidob
1 review
2 helpful votes
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February 23rd, 2011

Well what else could you say about ebay. I been shopping online for the last 5 years always found the best deals on ebay. They are the cheapest from any web site you will find on the web. From hundreds of items i bouget from there never had any problems always buy from trusted members with high feedback score

Thumbnail of user dane407
2 reviews
3 helpful votes
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July 16th, 2021

You can blame ebay for your parcel being late as they hold your payment from the seller for up to 8 days! For no other reason than to collect the interest on our sales. Was a good company, now greedy, corrupt and deceiving STAY CLEAR If you want an item quickly!

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Thumbnail of user josephl126
1 review
0 helpful votes
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July 3rd, 2017

Ebay is the worst selling site simce ripping people money off, i've sold an item (completely new item) on ebay recently customer complaint full money back and i put the fine print "no return or no money back" but thr next day ebay service withdraw same amount from bankimg account without consent from my approval... this is thats why i dont i spot using this site no more...

Thumbnail of user ahmedg20
1 review
3 helpful votes
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January 30th, 2018

I swear ebay is the worst company ever on earth, i had an order and the person wrote a wrong address an even locked the shipment with the courier (so i call the courier they tell me we cannot do any thing about it only sender can make orders on the shipment - and ebay tell me its written on tracking number on SDA website (Poste Italiana) that item is in Italy sent and there are delivery attempt but wrong address so we cannot do anything about it) - he writes a wrong address and control shipment and doesn't reply and ebay doesn't even care (they say contact SDA)... this is simply a big scam - bottom line - no money no product - i swear that is the last time to deal with you ebay (scams incubator) - by the way this whole process is more than 3 months waiting for their lies... no money back guarantee it is a lie, big lie

And my case is all documented - for anybody doubting what i say
Ebay you are the worst

Tip for consumers:
do not use, no money back guarantee - it is a big lie - i am a buyer received some fresh air (no money no product) ...

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Thumbnail of user theresar88
4 reviews
14 helpful votes
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January 28th, 2022

I have had an account with ebay for many years buying and selling and because of the bad service I tried to limit my selling because it is a horrible experience. I just tried to sell an item and they made me do changes to comply with their company changes. This decrease my selling limit; when I trued t call them I get people from India and Philippines that refuse to hand the call over to the US, they refuse to give their names, they refuse to bring a supervisor into the call, they have no idea about what they are doing except for reading the script in front of them, etc. Why would anybody try to sell thru this company if they refuse to work with sellers? If you can help it do not do business with them; customer service it is not about buyers only. Once sellers get fed up with the "call centers" abroad, buyers will go to buy from another online seller. Avoid Ebay!

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