eBay

Ebay is my favorite shopping website for my jewelry making supplies and gemstones. There's so many different sellers who have exactly what I am looking for. Most who sell via auctions so I can get what I want at really good prices.

Ebay has literally everything you could want and if you comparison shop, you'll find it at reasonable prices or win it in auction.

EBay allowed the seller to keep the product and my money and would not step in on my behalf. I will never use eBay again!. I was unable to speak with a live person to resolve this. And it seems that they allow scammers who sell fake stuff on their site also.

A company that does not care about customer service!
I have been using eBay for years as a seller and buyer, and although, realising some poor customer service, here and there...I continued. What was the final straw for me? I recently changed my email address (starting afresh), and with this, I opened a brand new account with eBay linking my personal PayPal for purchases. Literally 5 minutes after my first purchase, my account was suspended and blocked. I contacted customer service to guide/assist me with reinstating my account... here's the response?

Ebay:
1) What are the items that you are planning to purchase on the site? 2) What would be the mode of payment for your purchased items?
This restriction is permanent. You will not be able to participate in any buying or selling activities on eBay. In addition, any other accounts that you own, or that are associated with this account, will also be restricted.
I'm really sorry but we will have to refrain from sharing the exact reason why we have to suspend this account because it will mean that we will have to disclose our internal procedure to detect risks with the account. I would request you to avoid using eBay for your trading needs.
It seems like we have no other concern concerns right now to be addressed, so I would need to close the chat right now Else, You can do let me know if there is anything else other than this?

With fee's equal to a physical auction room I so wish I had other options. Corporations like this are what pushes individuals over the limit with outrageous fee's and poor customer care just destroy the individual. Especially in this day and age. I know I'm pushed, way to far.

Better hope you don't get George from customer service if you have an issue. I have been a seller and a buyer for over 20 yrs with a perfect 100% feedback for all those yrs. A simple problem a simple solution bad outcome. George did not have my back when I needed him. I did my part to be a perfect player in the eBay world. I felt brushed off and told basically to get over it when I was wronged. Felt like he gave my small problem 0 attention. So sad that only one person has the ability to make the decision with out any rebuttal or comment back. Just one swoop you're done. Have a nice day. He is the worst of customer service. Tag you're it on Karma George. Hope you get a big fat piece of that pie!,!

I've been buying from from ebay for over 20 years and have probably only twice left a negative review.

A seller recently sent me a pair of boots that I paid nearly $50 for. The soles came off right away. I wrote to the seller with a photo of the boots showing the soles had come off. I got no response. I wrote again after 30 days and she told me that it was too late and anyway I must have done something to the boots. I gave her a bad rating and filed a dispute with Paypal. She won because she said I'd modified the product. Without giving me an opportunity to respond, Paypal decided the dispute in her favor. Worse, the feedback I left to warn others was removed. No surprise this woman has a great rating.

Do not use eBay. I recently had an issue with a seller who misrepresented their item. After agreeing to a refund the seller instructed me to purchase tracked shipping outside of eBay, despite it being eBay policy for seller to pay for shipping. The seller did not refund the shipping cost and eBay is allowing this type of behavior. Furthermore, when inquired about what actions could be taken against the seller, eBay has ignored my emails. It was my understanding that eBay had appropriate measures in place to protect both the seller and the buyer, I guess I was wrong. If you run into any scams on eBay, don't expect any help to both get your money back, or penalize the scammer. They seem content to allow this type of behavior.

I've been in a constant game with eBay. Every time
My item starts to collect bids they suspend my
Account with the hardships of customer service is
Outrageously unprofessional being traded back and forth between representatives and still no solutions. Then when trying to
Delete my information as well as the site I've been
Told there's no option to delete the account. I
Would advise anyone to use this unprofessional site.

Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

Do not order items on eBay as a guest. The item was not ship to my house which I was charged for. I created an account, and the item will not show up in your purchased history. When you go to your email and click on tracking number, provide feedback and/or Money back guarantee, it shows item not found.

Used eBay for over 2 years. Listed two items and even before the auction was over they charged my account almost 300.00, this site has become a joke. Glad I was able to shut down my account before anymore of these "new fees" hit my bank. If your selling on eBay be very careful, they not only charge their selling fees but now have more fees lol.A Legit scam lol. Good for you guys. Gotta make that money somehow I guess.

Bought.9999 Silver and they charged me tax. I have spoke to 5 different customer service personnel and they all say they are sending my refund. I've been with eBay over 15 years. Certainly not the company they used to be. Be very careful with eBay!
48 hours to answer my case and it's been almost 1 month? The $52 is money they have stolen! I am taxed 13%

I have reached a support agent and was connected to Prem, I haven't needed any assistance from ebay recently. As a user who has spent between 30-50 000£ on their app I would expect at least some minimal effort from their support, however this was not provided and on top of all as I am living abroad from the Uk for a few months, I am considered a ''risk" and cannot sell while away. I have over 800 positive reviews from sellers and 100% feedback, but that seems to not matter any more. Bear in mind that when you travel abroad you will be treated like $h*t even though you are maybe with them over 10 years and spent a deposit on a house with them.

Buyers can file fraudulent claims and receive refund and keep item. Then eBay charges you $20 dispute fee. Customer service is nonexistent. Sellers cannot leave negative feedback for buyers even when they don't pay. Facebook Marketplace from now on.

I have no idea what happened, but I listed my first item and while I was trying to list my second one I received an e-mail from eBay saying that my account represents a threat to their community. I attached a picture of the e-mail. I tried contacting them. Of course no customer service over the phone. So I had to go online and request to message an agent. After I came in contact with the agent, he told me the exact same thing, and told me that there's basically no way they'd re-active my account. If I made a mistake on my listing, I'd expect them to contact me and ask me to fix it and I'd happily to so. This was pretty disappointing as it was my first time trying to sell something online. I'll never use eBay and/or recommend it to anyone again. I guess I can't use it anyway.

Only had a couple of issues. That were fixed ASAP. Always receive my orders. Never had money taken from account or stolen. Easy simple transaction no stuffing around. You can filter anything i love me some Ebay

Iv'e been getting 50 free listings for years, This month I've listed about 8, on #9 I'm now being charged 3.99. Thanks, eBay. Way to screw with people. I really hope someone straightens out this floundering company.

I've had good and bad ordering experiences with eBay. I have yet to deal with eBay's customer service Representatives. As with any auction site each seller is different some are better than others and so on. So far dealing with returns with individual sellers has going well. One thing you must always keep in mind when ordering from eBay is "buyer beware." If it's super cheap there's probably a reason for it.

There are shortcomings/inadequacies on nearly every eBay page, from listing forms to search capabilities to results pages. As if they just began business a week ago and launched too soon, this company has made leaps and bounds bruising themselves consistently for 20 years now. I would have never imagined seeing policy and site/system changes go so wrong so badly. As if the policy and system decisions are made by children who have never actually used or understood the marketplace or business. Why would I want to include toys in searching for industrial tool parts? They do not allow selecting or de-selecting multiple categories. Major page changes have eliminated security tools and critical sales data. The ability to set buyer performance criteria has never been attempted for items of high value. Would you allow children into Christie's Auction?

Ebay knowingly allows thieves to conduct business on their website. They then refuse to return money with proof of theft. Beware you to can be ripped off by them as well. Now I'm out $80 no gift for my sons birthday.

Ebay's Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations etc). As a buyer, I've had to contact their customer service dept. four times in the space of approx. Six months. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.

Bought something on eBay for the first time. I was just shocked. The delivery of my product was delayed for 8 days, and was damaged during delivery (I will add a photo)! I applied for a refund, but I was refused without explaining the reasons for the refusal! I bought a product on Amazon a thousand times and if something was wrong, I returned it without any problems in one day! Never Buy on Ebay! I can't believe people can cheat like that now! This is my worst online shopping experience!

Ebay tends to protect crooked sellers especially chinese fakes, they remove negative comments and reviews so that the next person comes along and also gets caught out, also you dont get your money back.