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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.7%
Positive
5
Neutral
4
Negative
126
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user henrikp4
2 reviews
10 helpful votes
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February 8th, 2017

Really, it is not really about ebay itself but it is about the sellers and eBay does a great job to protect you. I've purchased up to 300 items on ebay and had no problems most of the time. The whole concept seems to be a little vintage though.

Thumbnail of user barryw33
1 review
0 helpful votes
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December 2nd, 2016

The worst experience I've ever had orderd 2 items only 1 arrived other was stolen package was sent to mail centre I had to pay a further 25 Euro to be delivered i rang eBay they told me I was conned. They transferred me to PayPal and pay pal said they would email me in 3 day but they didn't. Never again

Thumbnail of user erikw21
1 review
1 helpful vote
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December 24th, 2017

My ebay account was hacked several months ago, I called ebay and they told me to change my passwords and that everything else was fine. Then I purchase an item the other day and it gets mailed to those same hackers address. I call ebay, get transferred 4 times, its definitely not the States, they were surprised no one told me to change my shipping address back to my own, then they said they would refund me and open a case and LIED to me when I clearly asked if they were trying to get the seller to refund me, they said NO. Now they opened and closed a case within a day and it says I will not get refunded. Ebay does not help buyer protection, they do NOTHING. They just say to change a password and say everything is okay when its not. Paypal is who helped me when the hackers tried to use my account by refunding when the problem was with ebay being hacked.

Thumbnail of user paula621
2 reviews
1 helpful vote
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March 6th, 2016

Ebay is a great place to shop for anything but you have to beware due your homework and search through all of the items your looking for then buy. I have been a faithful Ebayer for 8 years and love it.

Thumbnail of user billh995
3 reviews
0 helpful votes
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July 23rd, 2021

I have bought items on ebay several times already and never been scammed. The process of looking for the seller and the item I want feels ok to me, but I would like the interface to be a bit more convenient

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Value
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Thumbnail of user scottg58
2 reviews
8 helpful votes
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November 14th, 2015

Another FrontlinePlus for Cats fraud. Shipped what looks like genuine FrontlinePlus for Cats outer box, but when opened it was an obvious fake. Lot number on the inner 3 pack did not match the outer box (dead giveaway). Also the package says its for the USA, but it is not USA Frontline, for these reasons: FrontlinePlus internal 3-pack in the US has fl. Oz. And not ml. The inner package is dated, US packages are not dated. Also the inner 3-pack has orange stripes on it, US packages do not. Avoid buying from this seller!

The *only* good thing about this seller was that they sent me a return postage envelope and they refunded my money after I returned it.

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Value
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Thumbnail of user dawnw599
1 review
0 helpful votes
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December 28th, 2021

I purchased a Christmas gift for my son and I purchased the wrong size by mistake needed to return it and the seller would not take it back they would not even give me half for the return. I called eBay and they are no help at all. The seller is a scam it called Amazing Retail they suck and are scammers.

Thumbnail of user prityj
1 review
3 helpful votes
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September 29th, 2016

Guys I would never recommend this site for online shopping as this is not in favour of costumers. Not at all friendly, always shows presentation in display of their items to be sold but the quality, size and style is worst. The costumer care team talks in a very rude way n also the seller. The items bought once cannot be returned if you want. I want this site to be closed asap as this is worthless useless. The team of eBay used to make fool of us and no value of money as well

Thumbnail of user derrickb18
1 review
1 helpful vote
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September 15th, 2016

Purchased an item from dealsrus, the item stopped working, dealsrus wouldn't even respond to my inquiries for replacement or refund. EBay had no interest in helping me. Beware of dealsrus! Closed my eBay account & now using Amazon Prime.

Thumbnail of user toughi
3 reviews
20 helpful votes
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October 25th, 2009

I really enjoyed my recent experience with Ebay. I had heard so much about Ebay that I went online, looked around for a while, and then decided to purchase a Dell laptop computer for my son, who was starting in college. I was realy excited about the "great deal" I got -a "slightly used, working" Dell for $284 with Windows XP, WiFi, etc. Imagine my horror. When my "great deal" turned out to be an old beat up computer with a burned out screen! After multiple unsuccessful attempts to resolve the issue with the computer company, Ebay stepped in and within 72 hours, had issued me a full refund plus shipping costs AND told me to keep the Dell laptop computer for scrap parts!

Thumbnail of user yourm14
5 reviews
11 helpful votes
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October 21st, 2016

Its a lottery, huge $#*!en lottey with bids of a few dollars so you can win in this lottery and get something cool for small money, but at the same time you can get nothing or just some kind of trash.
According to my statistics i got more nice things with a tiny percentage of trash so i can say this is nice place to find cool stuff that is difficult to be found somewhere else

Thumbnail of user eswarg
1 review
8 helpful votes
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June 13th, 2016

Guys, Please don't prefer Ebay shopping Online. The quality of the products are worst than ever. Even they are not refunding or replacing the item. They are keeping the claim for 21 days and just rejecting the claim. Ebay pepole are telling to contact Seller, if we call to seller they just taking lite and saying ask Ebay people and disconnecting the call. My suggestion is don't go with ebay even the price is less. Regarding quality, this was happened second time for me.

Thumbnail of user annieh17
1 review
2 helpful votes
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July 1st, 2013

EBAY has gotten so greedy and power hungry, that they allow buyers to be scammed if the seller makes them big bucks in power seller sales. I received some knock off perfume and contacted the seller who, along with ebay, demands I pay for return shipping. Sellers can scam buyers and trust that the majority will not pay out of pocket to return, and the seller and EBAY scores at your expense. I even left negative feedback for seller and ebay removed it because I also mentioned EBAY'S failed Buyer Protection in demanding scammed buyers pay to return shipping... getting burned by the seller first, and then by ebay. Insult to injury. SHAME ON EBAY. I did pay to return it with tracking, for the principle of it all, and ebay removed the feedback. How can we trust feedback when ordering from sellers if ebay removes honest and helpful issues with 'power sellers"... it's all about money and a very dishonest place to buy; 0( Didn't use to be this way.

Thumbnail of user beahrg
1 review
1 helpful vote
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February 12th, 2022

Redeeming my gift card from Inbox Dollars was so easy. From the time for requesting to redeem the earning from Inbox Dollars to cashing out with what you chose. I chose Ebay and like I said it was easy!

Thumbnail of user elizabeths207
1 review
0 helpful votes
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June 12th, 2017

Don't talk to Joseph if you call EBAY about a problem... he will cut you off, not listen to you, treat you like an idiot, then if you ask to speak to his supervisor he will just stick you on hold...( I patiently sat on hold for 30 min)...

Thumbnail of user aaronl61
1 review
1 helpful vote
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April 15th, 2017

I ordered some merchandise 2 months ago from China. Its been sitting in a different state for a month. I tried asking the aelling to help do a local track. Low and behold he doesn't respond. I contacted ebay for help, and they wont help until after the 25th of this month.
I will never order from ebay again. They don't rate one single star.

Thumbnail of user kaseyp
19 reviews
98 helpful votes
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August 16th, 2010

I been using ebay for the last 9 years. I've gotten all kinds of things from it around the world for a cheaper price. I would have to say this much you really have to do your research before you get something from there. There are scammers on there sometimes. I have notified ebay about the sellers but all they ever say is they can't do anything about it. I, as a buyer should know better and should look into details before hand. Do watch out for that. Ebay doesn't really take sides. My overall experience has been pleasant with ebay. I been scammed couple of times but I took it up to paypal to get my money back, and they got me my money back. Ebay and paypal both do a great job at making sure that its users get a great experience out of it. Just make sure you don't get addicted to bidding like I did for a while, since its so cheap on there. Hahah...

Thumbnail of user staceys15
1 review
2 helpful votes
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November 6th, 2014

I must admit when I first heard about ebay I wasn't all that keen to use it, my friend had told me about it one day so I decided to have a look then I realised what all the fuss was about, there is so many products on this site at bargain prices I myself have used ebay on several occasions to purchase things. There's very little about this site that I dislike but one is when you bid on an item it often takes some time to update so you don't know if your the highest bidder especially if there's only a few minutes left on an item. When I was offered to write a review by bzzagentuk I was very happy to. I have had very good experience from using eBay. And the sellers I have received items of have communicated with me so minor issues have been resolved easily and quickly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samr167
1 review
0 helpful votes
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April 4th, 2018

EBay allows sellers to list items as new with manufacturer warranty but turns out some manufacturers honers warranty only if you buy from authorized dealers. Seller on eBay was not authorized dealer and eBay, Pay Pal and seller will do nothing for me. I blame eBay because they allow sellers to mislead buyers and they seller still sell on eBay after I reported my problem. Don't buy from ebay.

Thumbnail of user andrewh2018
1 review
0 helpful votes
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March 21st, 2023

EBay is a great company. I have always had a good day with eBay. Their products are great and they always deliver. I have been with eBay for about two years now and have, again, always been super satisfied.

Tip for consumers:
This is a great site to shop and get great value for your buck. Everything I have gotten from them has been super.

Products used:
Shoes, laptop and personal items.

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Value
Shipping
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Thumbnail of user randelb2
1 review
0 helpful votes
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April 26th, 2022

Sold item April 19 2022 at 9:53. Customer paid for item at 10:42 April 19 2022. Package was shipped April 20 2022. Package was delivered April 23 2022. First contacted ebay on April 25 2022 to find out why I did not receive pay out on item. No reason was given to me as to why it was taking so long. I was told it would be in the bank the next day. Got a message the next day informing me my payout did not go through. Again no information or explanation as to why it was not going through. Still have no ideal when I will be paid. Posted on ebay on 4/26/2022 my next payout will be 4/27/2022. Don; t expect ebay to pay fast.

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Thumbnail of user jamesd382
1 review
5 helpful votes
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January 12th, 2018

EBay doesn't care about sellers they will still your money at any chance they get. It is geared towards buyers but customer service will not help sellers stiffed by buyers. EBay customer service will yell at you when you try to call for assistance and then **** and moan that there is nothing they can do. If you tell them that their system is screwed up and should be fixed or enhanced to fix issues eBay customer service will tell you to go **** YOURSELF right there on the phone. Don't waste your time on eBay its not worth it, Amazon is way better and their customer service doesn't cuss you out for asking questions to resolve a problem you are having.

Thumbnail of user regd6
1 review
0 helpful votes
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August 18th, 2018

As my wife and I are business owners and we normally order direct from a company or Amazon and until now we have never had any problem. But I have been waiting on my product order since May and have not received a product or a refund. I am going to have to think long and hard before I decide if I am or not going to order through eBay again. I will never order anything from tomtop_w again, just not a honest person.

Thumbnail of user aaronl631
8 reviews
1 helpful vote
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October 13th, 2020

Ebay is best for shopping. Once ordered the delivery is fast and service is kind and helpful. The quality of products is excellent and worth the money. Received the product as shown. Thank you for the service. Happy Customer.

Thumbnail of user sarahm967
1 review
6 helpful votes
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October 9th, 2019

Buyer of expensive item claims he did not receive the item when tracking clearly shows delivery was made. The buyer had already purchased a similar item in a previous transaction and that item also arrived according to the tracking info. After dispute, Ebay ruled in favor of the buyer and issued a refund to the buyer, then debited my account which then debited my paypal account, which then debited my checking account. I am closing my Ebay account and will no longer be a seller or buyer.

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