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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.7%
Positive
5
Neutral
4
Negative
127
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user isaacc40
1 review
6 helpful votes
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May 28th, 2019

Upon becoming an EBay seller, I learned it's darker side. You are given a mandatory hold on funds made for sales. The hold may be shortened with package tracking info. Your funds are handled by PayPal if your not a buisness or have other means. PayPal also puts a hold and an initiation for you to pass. My funds started to become available a few days after the first package had gotten to the recipient. I made a couple of orders on EBay and immediately my funds were put on hold again. I cancelled one order before this and was due a refund they locked my account so I could not get the refund nor the product. The other order is just hanging there processing and the funds out of my account. They will not refund me. I still cannot get my money. On top of this PayPal says it's EBay, EBay says it's Paypal.

Thumbnail of user alannal
3 reviews
2 helpful votes
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August 11th, 2013

Good site. Follow suggestions of Tyler C. And you shouldn't have a problem. A lot of ways to refine your search so you can get exactly what you want. Sellers seem to have a lot of restrictions and penalties so I would not venture there.

Thumbnail of user juliek147
4 reviews
2 helpful votes
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July 16th, 2023

UPDATE - EBAY REFUNDED ME SO CHANGED RATING FROM 1 TO 4

Bought Adidas cleats since my son wanted the same cleats he already had that wore out after two years. Since Adidas does not make this particular cleat any longer, I was forced to purchase from Ebay. He wore the shoes for soccer training 2 months and the shoes literally crumbled. He held them together with duct tape until I found new Nike cleats. These ebay shoes are in worse shape than the two year old pair we were replacing. Neither ebay nor seller will refund the money. I will dispute with my credit card company tomorrow when dispute dept opens. I should have trusted my instinct about shopping on ebay. It was my first and last purchase. Stay away unless you're positive nothing will go wrong.

Thumbnail of user sarahm773
1 review
2 helpful votes
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January 21st, 2019

I happily shopped bits and pieces on eBay for years but have always been quite careful, knowing things are not always quite as they are described. No longer. My most recent items were all fails: a "Bicycle Seat Cover Silicone Gel Pad", from znuonline, which has no gel or silicone. "Transition Photochromic Progressive Multi Focus Reading Glasses", from 1st.ing, which are worse than no glasses at all and an "ankle Protector Ankle Brace Guard Foot Support Sport" from lalanggift, which was completely different to the one shown. You can pretty much guarantee that items listed as Sterling Silver, even when "marked 925", are only silver plated. It's just too disappointing. I will not bother with eBay anymore. If you are going to shop on eBay, be very alert, read every detail and be very conscious of the dates of expected arrival and when a transaction will be closed so that you can take action if necessary.
Ebay needs a complete policy revamp

Thumbnail of user adrinaa
4 reviews
2 helpful votes
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April 21st, 2017

Very beautiful dress, can be worn alone, or you can base, adjustable shoulder strap, this is my most satisfying shopping.The quality is really amazing, for this price and quality it's a steal! I RECOMMEND IT

Thumbnail of user shawnf239
0 reviews
0 helpful votes
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December 29th, 2021

Ebay has awful customer service. They copy Amazon with option for a quick call back or a chat. The only difference is Amazon customer service is polite, professional and always make things right for whatever issue you call about, whereas Ebay customer service is rude and rarely fix your issues. I requested to close my account today with Ebay because I linked my bank account to them and I created a post to sell a remote car starter. I got an Ebay email saying my post was live but after review and searching it really wasn't. I called Ebay customer service and they could see the sale post but could not find it even with the item # they even tried to with their personal account and could not find it. They had no resolution or fix. All I know is they are linked to my personal bank account but can't even get this fixed. Very scary business there. Don't mess with Ebay, trust me and my family on this one. Stick with Amazon if you can. Thanks, sincerely, The Flaten family :)

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Thumbnail of user chrish339
2 reviews
4 helpful votes
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January 6th, 2019

We purchased a Refurbished Dell Laptop from Everything Tech. It arrived in 10 days not the two stated when purchased. When we finally got the laptop, after checking Bios, it did not meet the advertised description one ebay. Tried to negotiate with seller. Would not listen. Finally after talking to our Charge Card Company, they suggested we send it back, get a tracking Number and let them know that we have returned the laptop to seller for Credit. Seller has not responded or issued a credit. The Charge Card company has given us a credit and is now pushing back on PAYPAL to get the credit from Everything Tech. Yes you read correctly. Even though you purchase on ebay and you use your Credit Card, it still goes through PayPal. BEWARE, you will not have the leverage that you would have if it truly was controlled by your Credit Card Company. BOTTOM LINE: Skip ebay and believe all the other negative reviews on this site. Ebay IS NOT what it used to be. Go elsewhere.

Thumbnail of user ketandrak
1 review
1 helpful vote
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March 24th, 2016

I haven't used this site for almost 1,5 years. There was time when it was ok and I actually were using eBay. But last time I remember they changed a lot and I spend almost 1 hour to just find out that I can buy from them only after PayPal check info about me, which took 1 month. So I just left that hell for a user. And now I was trying to buy just 1 package of $#*!ing earplugs. Because I can't buy them on ali, I spend like 30 $#*!ing minutes trying to buy them on EBay. Why? It's unexplainable because what was happeninbg in that 30 minutes nobody can understand including me. You reeealy have to check usability of your site because it sucks a lot. And I wanna pay directly by credit card, because PayPal sucks even more in conveniency.

Thumbnail of user sarahn25
4 reviews
2 helpful votes
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April 4th, 2014

This places an important tool to market my products. I do not have a product, but I was able to market the products of my friends, to establish sillaturrahim with my friends, then everybody can be happy.

I have a friend who has a product but can not way to market, some are not but could have a product and are able to market it. Everything became mutually helping each other. This is what I love about my friends.

Thumbnail of user stuarts1
66 reviews
235 helpful votes
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March 5th, 2015

I went looking on youtube for something that could take my pictures and games and videos and movies and put all this on my Samsung smart 55" tv. I went to Microsoft and they had a piece of electronics that plugged into the back of your tv, but it did not work because I had no software for this item. So, on youtube I saw video about this Ezcast that did the same thing that I wanted and sure enuff it gave me my movies and pics and videos and the rest and it only cost me $21.00 and change. It works on my laptop and my tablet and my cellphone and all the other devices I have in the house, it all works off of the wifi. It is so easy to setup and run really, you can not beat the price. I did not know the item was coming from China until after the fact but I received the item quickly and all is working just great. I love how I can put the movies from my items right onto the tv. Love it. Try it. Let me know how you enjoy it.

Tip for consumers:
All you need on the back of the TV is HDMI, USB. That's it.

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Value
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Thumbnail of user angelinas11
5 reviews
5 helpful votes
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August 31st, 2016

I have been a positive seller and buyer for years and have 78 ONLY positive reviews. Now all of a sudden eBay decided to put me under a "new seller program" WITHOUT notifying me and all my funds from what i sold are being held. I have NO disputes on paypal, no problems. I will never sell with eBay again. I will never use eBay again. Zero respect for sellers.

Thumbnail of user alexb430
1 review
9 helpful votes
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February 12th, 2019

Sold my gaming laptop on Ebay and the guy stole all the parts out of the laptop, smashed the screen and then proceeded to file a claim for a return two weeks after he received the item and said the screen was broken upon delivery. We got the laptop back weeks after eBay settled on his side, the guy was too stupid and lazy to even try to hide the fact that he gutted our laptop because the cover wasn't even screwed on and it popped off to reveal the the parts missing! I call eBay and file a claim, upload 5 pictures, only for them to tell me I still need to pay the SOB back for the parts he stole from me. Will never use eBay to buy or sale again.

Thumbnail of user tail8
1 review
4 helpful votes
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August 20th, 2014

DO NOT USE EBAY! I've recently tried selling a product over this site and my product ended up being sold to a fraudulent user. I payed for shipping and interception fees but when I called ebay for compensation they did nothing. Their site is nothing but a front for theft and fraud all while they do nothing to help you afterwards.

Tip for consumers:
My tip? Don't use ebay as it's been the worst experience with customer support in a very long time.

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Thumbnail of user sandrat225
1 review
2 helpful votes
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November 30th, 2019

She advertised on Ebay Samsung Galaxy S9 phone for $200 and said she got Samsung Galaxy S10 so she didn't need it anymore so she is selling it cheap. I bought it and she sent me a box filled with papers, but no phone. Ebay would not do anything as there was a delivery confirmation via USPS although it was just a box with papers. This person scammed me out of $200. Beware

Thumbnail of user dianah25
11 reviews
23 helpful votes
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January 18th, 2021

I love eBay had a problem proved my case and eBay refunded my money since then no problems just getting good deals but what I don't think is right is when they give u like a timeout and you can't buy bids on things because of leaving unpaid items in cart hey things happen emergency wise other then that love eBay.

Thumbnail of user erinm29
1 review
3 helpful votes
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June 27th, 2014

I was pleased with my first order--shipped fast, packaging was minimal, items were clean and as described on site. Ordered a 2nd time, and had an edit to my order after I placed it and tried to contact someone. Called 5+ times and couldn't reach anyone, emailed 3+ times and never got a response.
Displeased with customer service. My order has now shipped and I was never able to reach anyone.

Thumbnail of user jacksonr29
7 reviews
36 helpful votes
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November 6th, 2019

EBay's platform is outdated, but familiar. I think they take their sellers very seriously and I can honestly say selling on eBay is fun, but challenging. They are transparent about their rates and prices, but I still believe the fees to be EXTREMELY high on top of paypal fees. I hope they can eventually have their own payment processing system.

Thumbnail of user denisep69
3 reviews
13 helpful votes
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August 13th, 2017

This is not Ebays fault but I feel I need to share this. I followed a link to an item on ebay to check out a certain item and some website features wouldn't work. As, I thought I would leave some overdue feedback while I was there. Went back awhile later by typing Ebay into my browser. The website came up but my security said it was not a valid site and had an odd name on the certificate. So I closed and reopened my browser, typed in www.ebay.com and got to the real site. It looked almost identical to the scam website. Searched for that item and it was no where to be found. It was a scam add for a collectable that I know a lot about and I was going to report it. So be careful. Always type the full address in your browser. Don't rely on links nor the search list. I have never had a bad experience with Ebay, always positive. The sellers have always been top notch outside of a few slow shipment times.

Thumbnail of user brandyk92
1 review
0 helpful votes
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July 12th, 2022

The $225US bat I purchased broke after 2 months of using and they wouldn't refund me and eBay did not help my situatuon. Poor service! Easton usually has a 1 year warranty but they do not have eBay as a registered seller. NOT happy!

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Thumbnail of user marcelc40
1 review
0 helpful votes
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June 16th, 2020

I ordered $200 worth of goods I never recieved and they made it impossible to talk to a human about it because covid-19 they arent even taking calls. They simply denied my refund and won't send me the item either this is borderline fraud.

Thumbnail of user bridgetb12
5 reviews
10 helpful votes
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May 5th, 2016

I have bought and sold hundreds of items on eBay and my bad experiences could be counted on one hand. Overall eBay does a great job of monitoring fairness and legality. I have had a couple of unfavorable experiences with buyers who fraudulently returned items that were adequately described and I experienced some loss. However I have also been on the other side of the spectrum where I was sold a bootleg item and eBay stood by me and I was compensated. I love eBay and would highly recommend for great deals and a great selling experience!

Thumbnail of user luisc724
1 review
0 helpful votes
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June 14th, 2022

Ebay does not compare with other companies like amazon you call for a claim and you can speak in spanish ebay no, today I had a bad experience with ebay I bought an item for 199.67 the seller sent the wrong part I asked for a refund and they discounted me 50 percent it is not my It's my fault that the seller sent the wrong piece to eBay and I did nothing and I put a negative feccbax on it and nothing appeared to him. This seller has a large photo on his profile with the name of ebay, he seems to represent ebay or work with ebay, ebay has privileges with zeller

Thumbnail of user vinaym5
1 review
0 helpful votes
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September 8th, 2017

I have worst ebay experience buying new mi 4a mobile and i received repaired phone mi service center justified he saying this phone allreday repaired other side. Worst support or rather I will say no support at all. Rude Support guys. Easy for any vendor to cheat on ebay. My claim register on 4th august but today 8sep. I dont received refund.

Thumbnail of user susann274
1 review
6 helpful votes
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July 28th, 2017

0 STARS! EBAY is a rip off. They take take take, and when the time comes to help a seller out, they pretty much turn their back on you.
It's pretty simple. EBAY is a buyers world. Sellers are treated horribly. I had a buyer send back a coat one month after it had been delivered and obviously used. There was a cigarette hole on the back of it and it smelled like an ashtray. When I contacted EBAY they did nothing. I can honestly say I've never met a person who has sold on eBay and is happy. The company sucks. I'm glad there are other up and coming online companies I can sell my stuff on like Poshmark and Mercari WHICH COST ME LESS TO SELL ON.

Thumbnail of user cairod
2 reviews
1 helpful vote
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March 6th, 2014

I ordered a new screen replacement(zebra patterned) for my iPhone 4, and they sent the wrong one, and when after I had installed it, I realized that the digitizer was slightly broken, and now there are dead zones on my phone, it's very difficult to use, and I can't press some letters while typing.

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