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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.7%
Positive
5
Neutral
4
Negative
127
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user renatas2
1 review
2 helpful votes
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September 15th, 2014

I used to sell and buy on ebay quite a bit and it was great, however, I've stopped selling due to the terminal fear of the monopoly the buyer now has on the seller, with the seller having no recourse since the time ebay stopped allowing buyers to leave negative reviews for sellers, I mean what's with that? As a buyer I then had a couple of experiences where I bought some items (usually the higher end stuff of course) that the seller would take forever to deliver. They were in fact stalling me till the time i could no longer lodge a dispute, I wised up to this pretty quickly, however, eBay just washed their hands as "it was out of the alloted time to lodge a dispute", yeah well no wonder you are making 10% on all purchases regardless of whether they get delivered or not.
So I washed my hands too, I now sell and buy on Quicksales and guess what? NO FEES! Ta ta ebay.

Service
Value
Thumbnail of user jjs19
1 review
2 helpful votes
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May 1st, 2017

Ebay refused to refund an item that was returned with proof of delivery. They used to be an honest company, but no longer. Now they are greedy, corrupt, money hungry scammers that refuse to back up their highly touted 100% money back guarantee. If youreceive the wrong item and hope that it will be honestly refunded, you are now royally screwed. Ebay does not care and will not help you, regardless of how they promise that they will. Lies, lies, lies.

Thumbnail of user ronis6
1 review
1 helpful vote
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July 6th, 2016

They claim that they have the consumer back but when the consumer gets a defective item, they back up the seller and force you to pay the shipping lable in order to return the defective item. Very bad consumer policy. And there is no talking or explaining to hem. You might as well talk to the wall.

Thumbnail of user srinathd
1 review
2 helpful votes
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May 12th, 2016

Pls dont buy in this site because i buy one mobile its not a new one its old one mobile they are given i tried to replace but i can not replace i called customer case for ebay in call waiting for 1.30 minutes in call waiting and online chat also waste just they chating only 1 minutes its really waste buying for ebay

Tip for consumers:
Please dont buy this ebay site

Returns
Quality
Thumbnail of user corrieh27
1 review
0 helpful votes
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January 30th, 2023

I listed an item on ebay - the buyer paying for the shipping - ebay has now included "fees" to both buyer and seller. The buyer is paying 17 dollars for shipping and I am paying 14 dollars for the shipping label?!?!?!?!?!?!? Plus because I used the "reserve price" that ebay has always done - I am being changed 13.08!?!?!? I am sorry I didn't want my 200 dollar item being bought for 6 bucks! Also those two amounts are not subtracted by the price the buyer paid for the item - it for its some unexplained number that ebay just slaps on my account for what I am getting for my product!? So total I am getting 37 LESS than what the buyer paid! WHAT HAPPENED TO EBAY? I feel I was completely ripped off by ebay. I will never use them again and I am shutting down my account once I get my funds...

Tip for consumers:
DONT USE IT!!

Products used:
I didn't have any other options at this time

Thumbnail of user ervins14
5 reviews
25 helpful votes
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March 7th, 2015

I have been scammed and cheated. I have been charged twice for a return. They won't even let me see what the charges are. I am willing to pay the whole amount I owe, but want to see the list of what i am being charged for an d Ebay won't let me. Bummer!

Tip for consumers:
Watch your back!

Service
Value
Shipping
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Thumbnail of user olegk117
1 review
0 helpful votes
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March 6th, 2023

The buyer chose the delivery method with no tracking abroad. As soon as the item crossed the border, he filed a claim that item was lost. I tracked it down on China post office website, which showed that the item got delivered. Who did eBay side with? The buyer, that's right! EBay forces me to pay a refund to the buyer, despite the proof of delivery. The buyer did exactly the same scam a week ago - eBay did not suspend him. I'm not even allowed to mention the scammer's nickname on eBay. Well, no matter, here will do:
Qinzh-8869 - the scammer.
Apxxuu229pang_9 - his accomplice.
Sellers - beware.

Tip for consumers:
If you are a seller - use any other website.

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Thumbnail of user ruij
10 reviews
19 helpful votes
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April 11th, 2016

The ebay buyer protection sounds good... but if you have to send the item back, you only recive the refund when the seller informs ebaY. My question, and if the seller say nothing. And you end without the item and the money.

Thumbnail of user gwynb4
1 review
2 helpful votes
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November 13th, 2018

Unsupportive eBay after purchasing a phone which is obviously a scam.
After purchasing a phone yesterday thinking it was ok as I went through sellers feedback and seem on the surface ok.
Went back durning the evening to check again and found some newly listed negative feedback saying seller took money didn't send item and then realisted it which is when I purchased it...
Called eBay today to try and cancel and get money back but no chance have to wait till the 18th November to see if seller sends the item then have to start fighting for the money back... why can't they just cancel the order and refund the money... eBay did say they were monitoring this seller! That's no good to honest people who buy from eBay on a regular basis like myself...

Thumbnail of user hoksaus
1 review
2 helpful votes
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April 28th, 2017

I was looked for pair top of range M3 ear protector from pjstool on ebay, where I found what I looking for cost £17.50 including P&P. It is very cheap because other sellers charging for £25or £26 not including P&P for same the item. I thought it is bargain then I order one. It was too good to be truth. But IT NEVER ARRIVE. When I complaint to ebay, they come back email pjstool has produced tracking proof the item was delivered. I protest to ebay I had not receive the ear protector and tracking proof was fake. Ebay will not looking into pjstool. I had been scam.

Thumbnail of user hjow
1 review
10 helpful votes
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May 3rd, 2015

I sent a bag of really nice high end brands and they didn't offer me much. But if course you see them selling items on their site for WAAAAAAY more than they are offering sellers. They really are making a ton of net profit from ripping off sellers. I honestly wouldn't be surprised if they were rejecting items and then selling them in their site anyways. Stay away! Faaaaaaaaaaar away!

Thumbnail of user electronicfixe
1 review
4 helpful votes
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June 24th, 2017

Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap.

Thumbnail of user pavelm6
4 reviews
1 helpful vote
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January 24th, 2016

Very convenient store to buy different things from all countries. I bought as various fines and jacket for the autumn-winter. It's nice that there is a protection as paypal

Service
Value
Shipping
Returns
Quality
Thumbnail of user sreejithr
1 review
2 helpful votes
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September 13th, 2017

I bought a teekking bag from this $#*!ing site... but returned the product as it was torned... but didnt get the refund so far... more than 3 months am waiting. Very poor customer relation... every time they come up with rediculous reasons... even not call us or give us a response... $#*! OFF... they are doing fraud business...

Thumbnail of user valeries967
1 review
3 helpful votes
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June 21st, 2023

I purchased seat covers over a month ago received 2 sets from 2 different sellers returned one of them and I'm still waiting for my money to come back. Ebay makes it impossible to reach a human! SELLER IGNORES MESSAGES!

Thumbnail of user gabrielg98
1 review
6 helpful votes
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September 10th, 2019

Beware of this dogs! Old time scam buyer on ebay! He will scam seller by requesting money refund after get the item which is totally nonsense bullsh*t reason at all. Name is edward moraski or ed moraski addr Turkey Mountain Rd Bedford VA *******
United States ebay profile https://www.ebay.com/usr/edmoraski

Thumbnail of user abinj
1 review
2 helpful votes
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March 12th, 2016

I ordered a cloth stand from e bay on March 2nd 2016. The seller is Henry hills and the worst seller I have seen ever. First up all they didn't even send a shipping details and when I complained about this to e bay they given me the seller phone number. So I contact the seller immediately they sent the item that is entirely different from what I ordered and it's not worth than more than 500 rupees. It's very cheap quality. I paid 1250 rupees for that cloth stand. I complained about this and even upload a picture of what I got it. Still I didn't any response from e bay. I suggest nobody should do e bay online shopping.In future I never do any shopping on e bay.

Thumbnail of user dannyc37
1 review
0 helpful votes
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October 30th, 2015

Bought this JLS-2016 Electric Airsoft Pistol from a seller on eBay for $19.00 but it's not worth 19 cents it should come with a case of super glue to keep it together parts break off it the clip is junk also BB fly out of the clip before you get it in the gun the gun jams all the time, the pistol looks great but that is all it is good for is to look at for actual shooting and having fun with it is junk I would rather have a sling shot. Thank You

Thumbnail of user airetailshop
1 review
0 helpful votes
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November 22nd, 2023

"Over the past 13 years, I've dedicated myself to selling various items on eBay. However, recent experiences have left me disappointed and concerned. In several instances, I've faced the frustrating situation where customers returned incorrect or damaged items. One time, the product I sold was returned with entirely different contents, leading to a loss in both the case and my investment. Another instance involved a returned item with broken parts, and most disheartening was receiving an empty box in place of the original product I sold.

These experiences not only resulted in financial loss but also left me with defective devices that are of no use. My attempts to seek resolution through eBay have been futile, and it appears that seller protection is severely lacking on the platform. The increasing fees on eBay add to the strain, making it an impractical and costly place to conduct business.

After 13 years of loyalty to eBay, I find myself at a crossroads, looking for alternative platforms where my business can thrive without these recurring issues. I urge fellow sellers to consider this experience as a cautionary tale. Selling on eBay might seem appealing, but it could lead to wasted time, money, and a heap of unwarranted stress. It's time to explore new horizons in online selling."

WARNING DO Not Sell on ebay Warning

Tip for consumers:
Stay away from eBay , They take too much money from seller . eBay does not back seller at all, I lost products moeny and time on eBay. Customer can return and thing in any condition even if it was taken apart or wrong item was shhipped back . eBay does not stand with there seller, Again DO NOT sell on eBay . It will cost you time and money

Products used:
"Over the past 13 years, I've dedicated myself to selling various items on eBay. However, recent experiences have left me disappointed and concerned. In several instances, I've faced the frustrating situation where customers returned incorrect or damaged items. One time, the product I sold was returned with entirely different contents, leading to a loss in both the case and my investment. Another instance involved a returned item with broken parts, and most disheartening was receiving an empty box in place of the original product I sold.

These experiences not only resulted in financial loss but also left me with defective devices that are of no use. My attempts to seek resolution through eBay have been futile, and it appears that seller protection is severely lacking on the platform. The increasing fees on eBay add to the strain, making it an impractical and costly place to conduct business.

After 13 years of loyalty to eBay, I find myself at a crossroads, looking for alternative platforms where my business can thrive without these recurring issues. I urge fellow sellers to consider this experience as a cautionary tale. Selling on eBay might seem appealing, but it could lead to wasted time, money, and a heap of unwarranted stress. It's time to explore new horizons in online selling."

WARNING DO Not Sell on ebay Warning

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamb3881
2 reviews
1 helpful vote
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June 23rd, 2022

Well if you're a chinese seller ebay is THE place for you to sell junk cheap garbage and not have to deal with returns, eBay Supports these sellers by allowing them to not provide a return shipping label, This new policy requires unfortunate buyers to ship the defect/damaged items back on the honor policy, And hope they will be reimbursed, But there is no guaranty that it will happen, All seller has to do is refuse delivery of return, and you Lose both the item and all the money you payed + the return shipping fees.

I purchased a $100-dollar collectable werewolf that arrived in a poly bag CRUSHED, Seller is forcing me to pay return shipping for his lack of proper protection. F@#% eBay, I WAS a seller for 22 years, Now I'll throw my remaining inventory in trash can before listing on eBay's bull shoot website.

Service
Returns
Thumbnail of user richn14
1 review
5 helpful votes
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June 22nd, 2017

Some facts to consider before selling on EBAY. #1. You don't have any protection as a seller... THEY ALWAYS TAKE SIDES WITH THE BUYER. #2. They can take money out of your paypal account or debt your credit card without your approval! #3. If customer is dissatisfied for any reason they can return your item and EBAY will make you eat the shipping costs both ways! If you can find a way to sell your item any other way I recommend it. Other sites also charge a lot less to sell your item.

Thumbnail of user cindyp747
1 review
0 helpful votes
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May 29th, 2022

Ordered phone and asked it to be cancelled minutes after I paid. The sellar wouldn't but ebay told me to go ahead and buy another phone with a warranty seeing the other one didn't. And they assured me that I would get my money back. He would never let me return it and even though I was told 5 time by 5 different eBay rep's that I would get my money back they won't return it. They are liars and there service stinks. There is no service they go around in circles with you. Never deal with these this company

Products used:
None

Service
Shipping
Returns
Thumbnail of user zyprz
1 review
0 helpful votes
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February 3rd, 2015

BEWARE OF TONSEE_BEST! I purchased an item (small $ figure) and the item never arrived. I contacted the seller and they asked me to "sit tight" as they sent a replacement for the original that never arrived. I waited for that one... after the arrival date came and passed I sent another email to the seller but the seller's auto reply said they were unavailable. I have made multiple requests since and all with the same reply... unavailable. The time for the Ebay protection guarantee has since passed and the seller still won't reply or refund money. BEWARE!

Thumbnail of user lolal52
1 review
0 helpful votes
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July 25th, 2020

Don t bother ipening an account because they will suspend it as soon as you re posting something for sale.
They suspend mine with no reason and now they refuse my right to delwte the account as i don t nothing to do with this company anymore!

Thumbnail of user mikem1995
3 reviews
1 helpful vote
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May 30th, 2020

Order something for someone for their birthday. After three weeks the seller still hadn't sent the item because eBay never sent them the money. They kept the seller waiting which meant he kept me waiting all the while the birthday I was trying to get the present for came and left. We are in the age of instant transfer and eBay still takes forever to give sellers their money. Stick to amazon, etsy, and shoptify for quality service.

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