• eBay

eBay

Is this your business?
Write a Review

Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.7%
Positive
5
Neutral
4
Negative
127
523
See all photos
How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

Rating

Timeframe

Other

Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user neliad
1 review
1 helpful vote
  • Send Message
February 10th, 2017

I bought a sports cam, it says 1080mp but it's definitely not and it doesn't even pick up sounds btw I bought it together with the UV light and clothes that didn't came. I was waiting because I need the UV Light for my Research Project, I waited months and when I try to log-in to check, Ebay doesn't even let me log-in. It was like an error or something that says I cannot log-in anymore. What the actual $#*! is that?!

Thumbnail of user rts2
1 review
1 helpful vote
  • Send Message
April 1st, 2015

Non-genuine Ebay.in Service.!

I Ordered "Replacement Front Glass Digitizer Touch Screen for Lava Iris 501 - Black"**************) on 08-Feb-15. But I received Front Glass for Nokia Lumia@ 998. Now I need the product what I have ordered or refund my cash. I having bills & all details with me. My Order Details

Courier name: BLUE DART
Airway Bill Details: *******4650
My Contact Number: *******494 Record no: *******
Paisa pay ID *******8150
ITEM NO: **************

This is issue going on last 2 months. I'm pushing to one corner to another corner by ebay & seller. I dont know how to react for this issue. They're cheating me by telling lies. Can I file a case in consumer court.? I have all bills & their mail responses with me now

Tip for consumers:
Dont buy ebay Products. not a valuable Product they are issuing ..

Value
Shipping
Quality
Thumbnail of user catherinea786
2 reviews
0 helpful votes
  • Send Message
September 9th, 2023

Ebay won't help remove an awaiting payment, tell me to contact seller, and that I have done several times I told the seller the duplicate order was a mistake and neither the seller nor eBay will help me remove the duplicate order.

Tip for consumers:
Ebay does not help buyers with scam sellers..

Products used:
not applicable

Service
Value
Thumbnail of user staceyc22
3 reviews
19 helpful votes
  • Send Message
August 19th, 2014

DO NOT buy from Seller "qycharge". He did not send the item purchased (ladies blouse) and did not give me a refund. He emailed me apologizing and begging not to write a negative review until I was no longer able to write a review because of time restraints. Terrible seller, DO NOT TRUST! Ebay also did not help me with the situation because it was apparently too late, and they said they cannot monitor all of their sellers.

Tip for consumers:
This seller had a high rating and this still occurred. He tricked me into not writing a review until the time period expired to write a review. Buyers BEWARE!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciag10
13 reviews
50 helpful votes
  • Send Message
June 12th, 2012

It is what it is.
Joined in... 1999? 2000?
Darkone67.
Have seen many changes, and not all for the better. The latest insult (that I am aware of) was sellers not being able to leave anything but positive feedback for buyers, or anyone (not) being able to view someone's buying history to check for shill bidding - that's a sham. Sham, not shame, though THAT, too.
I am, or was, a major buyer with over 1000 positive feedback (no negs), and a seller with something over 50 (no negs)... but selling has become expensive, overfee'd and not worth the time. I still peruse the site for off-season and EUC to purchase, but as for selling what I could offer as a great deal... costs me more than I make when considering time put in to put up quality images, list in detail and ship.
Forget it.

Thumbnail of user maryw34
9 reviews
10 helpful votes
  • Send Message
November 29th, 2012

We have been with Ebay for over years and we use them exclusive to sell our rare, unusual and exotic tropical seeds from our website http://www.tropicalrareseeds.com Very easy to use and easy to customise lisings by inserting photos, paypal has also been good to work with

Thumbnail of user willyw9
1 review
1 helpful vote
  • Send Message
October 30th, 2016

Ebay buyer who goes buy the name "backwaterreptiles" and now changed to "naturerocket"!
This buyer will buy an item and say either "he didnt receive the item" or "that the item they received was not what it was suppose to be! This buyer seems to be targeting Carnivorous Plant sellers! Ebay never does anything about it and I have now lost products and money to this buyer! So if you see this buyer and you happened to sell them something be prepared to get ripped off!

Thumbnail of user lesleye1
1 review
1 helpful vote
  • Send Message
June 21st, 2014

This is a complaint regarding buyer #MOTOHK*******.

I sold a Toyo Field camera on June 12,2013 to the above mentioned buyer. He has had the camera in his possession for an entire year. Now he wants his money back. This complaint is not against ebay, it is against the buyer.

Thumbnail of user johnk432
1 review
6 helpful votes
  • Send Message
August 13th, 2017

Me along with 10 other buyers got cheated by a seller and when I and the other buyers called EBay they took the side of the seller even when the seller refused to respond back to them. EBay is a joke and the EBay call center is so full $hit!

Thumbnail of user charlesw1680
2 reviews
0 helpful votes
  • Send Message
January 5th, 2024

I sold on ebay for a decade and now I'm done with their scammy bs.
I sold over $3k in items last month, then out of nowhere I got scammed for $1,500 from a chargeback scammer.
Then they turn around and restrict my account because of it.
The guy was clearly a scammer because he never asked for a return once.
So now I've already lost $1,500 on investments.

Ebay wanted my banks statments & receipts for the items I'm selling.
I provided everything the same thing.
Fast forward a month & now my account is permantly rescricted because they "cant verify your bank statements".
HUH?

So they are holding my other $1,500 for 2 months because of this problem with my account.

This website is just complete trash & thank god it happened now before I sold even more on ebay and end up losing tons more.

Ebay is down the drain & I can't wait for the day that I read about the shutdown of the website.

Nothing but scammers & theifs.

Tip for consumers:
Seriously sell on fb marketplace or somewhere else.
Not this garabge website

Products used:
I sold items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pjj6
1 review
2 helpful votes
  • Send Message
April 28th, 2019

I absolutely hate ebay i recently had an experience where i bidded on an auction and when i won i noticed the jacket had duct tape covering holes. When i didnt pay i got horrible messages from the seller. The seller said he had my address and it wasnt to far away and if i didnt pay he would make a trip to my house. He also said he was gonna call the police and tell them i was a fraud if i didnt send over money immediately. Shame on ebay giving psychopaths our address before we pay. I will never support ebay again they risk peoples safety bye ebay i wont miss you

Thumbnail of user christinaw43
3 reviews
10 helpful votes
  • Send Message
June 17th, 2016

All sellers beware of all the hidden ebay fees. When you sell on ebay the seller is charged an insertion fee, a final value fee plus a final value fee on any shippping charges you collect from the buyer. I always charge actual shipping and just recently realized I'm actually losing money before of all the fees. On top of ebay fees you have paypal fees. In the end beware you aren't making anything near what you think you are. Shame on you Ebay for taking a fee of the shipping charges! No longer an ebay member.

Thumbnail of user arthurr122
3 reviews
22 helpful votes
  • Send Message
June 4th, 2020

Bought a Reman Cardone 31-******* Distributor fits 1988-1992 Toyota Land Cruiser 4.0L-L6 from them, it lasted about 180 miles, not sure what failed but i think it could second grade parts, and also said 30 day return policy, very weak on part that should last for years.

Thumbnail of user garyb17
27 reviews
164 helpful votes
  • Send Message
February 4th, 2011

I have een using ebay for quite a few years. I love it. I have had great experiences and have saved alot of money. I have been burned once, but off all the things I havew bought on there, I don't hold that against them.

Thumbnail of user tomp1
1 review
3 helpful votes
  • Send Message
February 15th, 2009

The best website in the world because they are honestly - eBay is the best website in the world they are free to small cost
They are honest and give you all education you need you can make money with eBay!

Thumbnail of user vanessac67
1 review
2 helpful votes
  • Send Message
September 19th, 2017

I have had a terrible time dealing with eBays "seller fee" with items that have been bought by the numerous scammers that run rampant on this site. Not only was my item not sold but eBay charged me $60 and didn't even tell me why. The charge went right to my paypal account. During this time I went to Europe and did not have cell phone service or access to my mail. So... when I finally got my mail there was letters from a collection agency! Guess what... my credit is RUINED because of scammers and eBays lack of attention to their customers. I will never ever buy or sell anything on eBay again. They have wasted my TIME, ENERGY, AND RUINED MY CREDIT.

Thumbnail of user jegibson.gibson
1 review
0 helpful votes
  • Send Message
October 22nd, 2023

Error in listing cemetery plots in August of 2023; attempted to correct with eBay agent on August 29th; eBay agent walked me through a process to correct and I was told no fees would be charged; later I was charged over $331; on follow up calls was promised a refund and was actually told by an agent on September 25th that my request was approved and I should see a credit back to my account; I have never received credit for these fees as of this date. I must call every few days to follow up and was told today, 10/22/2023, that my previous requests have been declined. As a new seller on eBay I am outraged and will be pulling my listings. Be aware!

Thumbnail of user markelians
1 review
3 helpful votes
  • Send Message
September 15th, 2023

A buyer return my item after he open it and distroyed and eBay did not see the proof even I send the the pictures the refund the buyer and charge me the fees on top of that what a joke eBay should start looking for professional it's shame how treat a seller with 100% feedback and over 2000 sales this is how eBay make me loose over $1800 wow wow wow it's shame

Service
Value
Shipping
Returns
Quality
Thumbnail of user alicea211
1 review
0 helpful votes
  • Send Message
August 16th, 2021
Verified purchase

This person stole $110 from me & I never got the item. Also ebay doesn't really help with this, just links in the website that being you back to nowhere. Do not buy from this seller or ebay at all.

Tip for consumers:
DO NOT BUY FROM EDSJUNKANDMORE

Thumbnail of user brandyl19
1 review
1 helpful vote
  • Send Message
January 5th, 2018

The site deleted the 1/2 off the number on my address and I didn't realize it so my package went to the wrong house and instead of giving me back my money they said it is not their fault that the system delete the 1/2 off my address but it is my fault so now my son cant get his xbox one i ordered and i lost almost 200$ in the process and the post office wont give me the insurance claim cause it was delivered just to the house that shares my property with me not mine and product was stolen I never received it this company lied and said I would get my refund then closed the case if you are smart stick to Amazon at least you always get your products with them

Thumbnail of user madhug1
1 review
2 helpful votes
  • Send Message
August 19th, 2017

You guys are so dishonest. Send customer back & forth. I am on computer for 2hours with no response from you or your seller
I bought 2pair of solar eclipse glasses for 30$ for local pick up in fullerton ca. Ebay does not let you contact with seller. I told them I can pay money right now & will go saturday there to pick up Ebay wrote me there is no problem & took the promise & responsibility to get in 30$. Sat is fine. Today seller & ebay is giving me run around since morning. Seller says you contact ebay & pay them first, they are very strict. I call ebay they say you contact directly & pay him. Ebay but refused to give me any information so I can contact seller. Ebay says today he relisted for 50$ & you can buy in 50$. They or seller do not care for promisses & responsibility they gave me through email

Tip for consumers:
Do not trust ebay or their seller,both do not keep their words

Service
Quality
Thumbnail of user jamesm173
2 reviews
5 helpful votes
  • Send Message
June 13th, 2014

Not only are their products bad quailty and unprofessional, their seller is EXTREMELY rude to paying customers! I was told that I am 'small minded' and 'needed to get a life', this seller's products are meant to be helping people how have mental issues, so if this is how they deal with a complaint, it shows that they don't care about their paying customers or understand what they are selling.

I think Ebay itself lets people get away with too much!

Thumbnail of user julieb11
2 reviews
3 helpful votes
  • Send Message
August 1st, 2010

I shake my head when I read reviews from negative buyers... READ the ad description. One time in 10 yrs plaus, I have truly gotten something that wasn't as described and the seller wouldn; t work with me so I contacted ebay. They fixed the problem, I git my money back, and they pulled the seller. I <3 ebay!

Thumbnail of user lakshmis
1 review
0 helpful votes
  • Send Message
October 27th, 2015

I bought an Iphone 4s from ebay and paid on 18 Oct. I received a faulty product and the next day itself i registered a complaint. ID *******. Ebay and seller Efor India are making me run from pillar to post and blaming each other. Eforindia said they are ready to replace but it has to be processed through ebay. I asked ebay for a refund and they say I have to send the product back to the seller. I AM NOT doing that because back in June I sent another wrong product back and I never heard from seller or ebay ever again. I let it go because it was only Rs. 450. Help!

Thumbnail of user joec1585
2 reviews
0 helpful votes
  • Send Message
November 15th, 2021

Horrible customer service (THERE IS NONE) You would think that with all the money they have they could have a LIVE person to talk to like they used to a short time ago. 800 number says they no longer allow phone calls. God forbid they could hire people to actually talk to. Bad for the bottom line I guess... Corporate Greed at it's finest! 100% Money Back Guarantee, what a joke. You can't even get to anyone to discuss a LEGITMATE issue.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

How do I know I can trust these reviews about eBay?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eBay?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business