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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user fabioa23
1 review
3 helpful votes
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February 29th, 2020

Complete disregard for the most basic right of customers. Bought a book that arrived destroyed. Contacted the seller in order to return it, he refused alleging that "He didn't accept returns". Opened a claim on eBay that ruled in his favor because "my payment was not covered by the customer protection". I did not ask EBAY for a refund, you CLOWNS. I just wanted to use the RIGHT OF WITHDRAWAL, right that is LEGALLY BINDING for every purchase. The incompetent customer service just ruled in his favor covering their rears, and closed the claim without consultation. BEWARE OF THESE SCAMMERS.

Thumbnail of user markb4012
1 review
1 helpful vote
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May 24th, 2022

Go to a live auction and try to leave without paying after winning an item. That would be simply impossible and you would be dealing with a police. Not on eBay. The sellers enjoy zero protection by eBay what comes to payments. Every time someone decides not to pay, it causes major inconvenience as your item cannot be relisted while you are waiting for the payment - and you have spent several days assuming that you will have the money in hand from the sales you made. I have seen people do this kind of a thing on purpose just to taunt you on eBay. What really is quite unbelievable, is how eBay started charging tax even for the sales of a used item. It's not enough that we have paid the tax initially when the items were purchased new. Of course this is not eBay's fault, it's the greed of our Government. However, we can sell our items on several sites without the tax being collected. In any case, for the fees that sellers pay, one would expect more protection for sellers. Sellers are not even able to leave negative feedback for buyers who don't pay. Yet buyers can give bad review for the seller - even if it's the USPS taking too long to ship or if they leave the package 2 inches too far to the left from the door. Beyond all this, eBay is way too slow to react, when completely obvious fake designer items are being sold on eBay in huge numbers. No matter how many people report the activity.

Thumbnail of user joels85
1 review
1 helpful vote
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April 16th, 2018

A few years ago I stopped using eBay and went to a competitor. Here back after a few transactions, I'm out another $886. The package was insured and damaged during shipping. Returned to the seller who refused to receive because the item was falsely represented. Seller presented wonderful position in emails for a refund. Ebay closed the item so I could NOT give a review. Action got moved to Paypal who did not look at the photos of the damage and reviewed it as miss represented item. Seller has 100% positive rating... NO ONE doing volume sells gets 100% rating unless eBay is helping hide something. It is a simple thing. If the package was insured and damaged in shipping why the hide? Give me the insure numbers and I'll fix it. Thieves in bed together. Remember, time factors. When they tell you to give them days for strange reasons. Something is not right and you're running out of options every minute you give them. Sorry, this item is closed no comments accepted. Even if it was only four days.

Thumbnail of user jaimej3
1 review
4 helpful votes
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June 15th, 2016

I purchase an item on ebay, shortly after I discovered the seller had provided my information to Walmart, shipped me the merchandise, and then charged me double the actual cost. I had questions about my return and the process by which re sellers are charging customers double the price for items- I told them I felt like this is a form of fraud. The woman was great and told me she would take care of things and send me a shipping label for the return. She specifically said not to send back to the seller and should send to e-bay with the provided shipping label. When I never received it, I called back. After two weeks of being on hold, taking time out of my work day and them claiming to "review calls" they established that they did drop the ball on follow through but denied I was ever given instructions about the return. I have lost all faith in their credibility and willingness to stand behind their services. I was excited to find formula I had been ordering at $200-$300/month, but they have permanently lost me as a customer based on this experience. They obviously don't keep their word, don't follow through with customers, and don't actually support the money back guarantee. I can't afford the time away from work in order to follow up with calls and continue to fight about what to do. You failed e-bay, and I will make sure I let everyone on social media know. Including my employer that makes purchases through e-bay.

Thumbnail of user beckyr
21 reviews
66 helpful votes
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October 14th, 2011

Been selling on ebay since 2007, now a top rated power seller -- able to provide a part time income while working at home. Ebay has great phone support, YOU CAN"T LOSE MONEY or get ripped off -- all you have to do is contact EBAY or PAYPAL and they IMMEDIATELY take your word and refund your money (unless you have bad feedback or something and call all the time LOL). Its friendly, personable, great prices, I am a seller AND a buyer and ALWAYS check ebay first when looking for something!

Thumbnail of user monalizab
2 reviews
0 helpful votes
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March 6th, 2019

Need to give importance the quality over quantity. Sometimes there are delayed orders and some materials are not the aame in the picture and one will be brokenhearted if its not the same thing in person. Although aside to its diadvantage. Its advantage to those who are within its vicinity will receive the order on time.

Thumbnail of user sharons96
1 review
3 helpful votes
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October 29th, 2015

UNTRAINED, DOES NOT SPEAK CLEAR ENGLISH OFTEN LIE ABOUT THE EBAY POLICIES. LISTED A LAP TOP FOR PARTS NOT WORKING AND THE RESOLUTION TOLD ME NOT TO CONTACT SELLER THEY WILL TAKE CARE OF IT. THEY DID NOT EBAY CONDUCT ILLEGAL TRADING WITH FRAUDULENT NON ENGLISH SPEAKERS TO STEAL MONEY SOUND LIKE CLASS ACTION NEEDS TO SETTLE WITH THEM

Thumbnail of user jimmyy3
1 review
0 helpful votes
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May 11th, 2017

I never recived my item, ebay said since they got a tracking it doesn't matter. Then i submited a bad review because i never recived my item and the seller was horrible at responding; and they removed it becuase "they had a tracking number" they basically took 20 dollars for nothing and wasted my time.

Thumbnail of user ramzic
1 review
0 helpful votes
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January 7th, 2017

After buying an item on ebay.ca or ebay.com the seller become unregistered user. I called ebay and the said I have to follow up with paypal. WTF!
I leterly was on hold for 2h and 45min before I give up.
The below is the ebay message.

This listing **************) has been removed, or this item is not available.

Please check that you've entered the correct item number
Listings that have ended 90 or more days ago will not be available for viewing.

I canceled ebay from my life. Trust me you should too.

Thumbnail of user collinl30
1 review
0 helpful votes
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January 24th, 2022

I purchased a USB-C headphone fo rmy phone, but got sent a normal headphone jack. I contacted the seller, but they wouldn't reply. So I contacted eBay and now I'm expecting to send the product back using MY OWN money and then only get a refund if the seller agrees. Just what the hell?

Products used:
Headphone

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffreys97
2 reviews
1 helpful vote
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November 16th, 2017

Always the best deals on this site :) thank you ebay i just bought a new phillips tv and its much better than the chinese junk i usually get near black friday. I mean talk about the lines!

Thumbnail of user joya23
1 review
2 helpful votes
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September 8th, 2015

The $#*!ing services ebay provided, they cancel my product without any reason. My product was placed but they cancel my product. Below details are of my product.

Courier name: BLUE DART
Airway Bill Details: *******0165
PaisaPay ID *******5121

Ebay provided poor customer services, less quality product, and make fool customer by saying we are doing this and that and in last they said sorry we cancel your product. Now what can I do by there $#*!ing sorry

Thumbnail of user rajeshs20
1 review
3 helpful votes
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August 28th, 2016

Briefly, I may mention that eBay has claimed that I have already received the product ( Paisa Pay ID *******5130) whereas it has not been delivered to me at all, the Airway Bill being **************). Complain ID *******.

The consignment was picked up at Chandigarh on 25th July '16 at 13.25 hrs and was delivered at Dhanbad at 15.22 hrs on the same day in 2 hours time, the distance of Chandigarh from Dhanbad being 1500km. Which is really absurd.

No proof of delivery has yet been sent to me till date by eBay despite having given me an assurance that they will do so.

My ebay guarantee was started on 29th July and i am still waiting for my refund.The case is very obvious.

The order for refund of Rs. 1448/- is still awaited.

Rajesh

Thumbnail of user johnw492
5 reviews
19 helpful votes
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July 14th, 2016

If you looking for a cheap (rare item in some cases) you would be able to find it on eBay. Too bad eBay is now flood with some very cheap items and they are mostly from overseas.

Thumbnail of user richardc284
7 reviews
31 helpful votes
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March 2nd, 2018

Ok, I sold a Chair to someone on ebay. I've been a seller for many years, I know how to ship just want to make this clear. The Item I shipped was damaged and I had Insurance. HA HA HA you think your covered. Now the run around. So I refund the customer in full and put my claim in I wait 20 days then 30 days and NO MONEY. Ebay says its Fedex problem and Fedex is saying its the Post Office problem then Back to Ebay, well, what a joke. In short YOU HAVE NO INSURANCE! I'm still waiting to resolve this. If you can make the buyer buy the Insurance. Do not purchase label through ebay. If its of any Value let the customer purchase the shipping label and Insurance... I WISH YOU LUCK

Thumbnail of user jamesl1194
3 reviews
5 helpful votes
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November 24th, 2022

I have recently opened my eBay seller account and completed few transactions successfully. I always shipped the item within one business day to provide better customer experience. Yesterday after I shipped out a sold item and provide the eBay the tracking number, I received an email from eBay that my account is PERMANENTLY suspended and the money the buyer paid is withheld by eBay until the account is REINSTATED. I contacted eBay customer service, tied to find out if there is any problem or complaint from the buyers that led to suspension. The guy checked and told he found nothing. He said it is just eBay's decisions not to do business with me. He is refrained to provide detail to me in the fear that I might use the information against eBay in the lawsuit. What is wrong with eBay!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns655
2 reviews
8 helpful votes
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December 31st, 2017

Hello

I have used ebay to buy an used GPU. I paid in full amount instantly with valid credit card and my money got exchanged to usd.

The seller cancelled the order after two days of payment. He said he shipped the item but he did not.
My payment refund became pending for 5 days.
The money is being refunded in usd and not my credit card for some reason. So I lost about $65 to exchange it back to japanese yen. (Order amount is $950)
Moreover ebay suspended my account saying your actions pose threats to the community.
All I did since registering is ordering this used gpu. And I used my legitimate credit card through my paypal which I have for about 10 years now.
I tried to resolve the problem or at least understand why my account is suspended without any result. Ebay support simply told me to look for other auction websites.

Ebay says it protects buyers but what happened here is
1. I lost my time because my money got stuck on pending for 5 days
2. I lost money because my money got exchanged to usd and not refunded back to my credit card.
3. Was not allowed to make fair feedback for the seller. Apparently the seller caused big annoyance to me and he lied that the item is shipped already so a bad feed back should be fair. But I could not post feed back due to account suspension. Apparently the seller ran away with his actions.
4. I had the frustration of going into all of this hassle for no understandable reason.

Thumbnail of user vr99
3 reviews
4 helpful votes
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May 20th, 2021

DANGER! Ebay Giftcards! If giftcard is lost or stolen they will not help you. They will demand everything from you birth certificate, to your passport, to your vaccine records, and in the end will still not help you recover your funds. To clarify, I had many egift cards with random funds on them. One day they where all removed, I was suspended for having too many ecards? And they said I needed all these documents PLUS physical receipts. Email confirmation was not enough, when asked to clarify, the "Assistant" just kept sending same prompt, telling me to look at it. I did and asked follow up questions which lead to copy and paste of original message from "Assistant'. Read terms and conditions, they can suspend ANYONE at their convenience and keep their giftcard/egiftcard money, when you agree to their terms you are agreeing on this, PLEASE READ and learn moving forward, this company is NOT to be trusted!

Tip for consumers:
DO NOT BUY SELL OR GIFT AND GIFTCARDS OPR ECARDS, STAY AWAY FROM THE EBAY GIFTCARD PLATFORM. FURTHERMORE IT REQUIRES YOU TO MAKE ADDITIONAL ACCOUNTS TO LOCK YOUR CARDS IN.

Service
Value
Shipping
Returns
Quality
Thumbnail of user josee162
1 review
0 helpful votes
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October 10th, 2020

Warning
Do not buy nothing over a $100
Or don't buy anything
If you are eager to buy
If you are looking to buy expensive items you are likely to loose your money there are so many scammers listining expensive item on ebay just to get your money and nether seller, or eBay or paypal are willing to get your money back you won't be able to contact them neither it is possible that ebay and PayPal employees are the same schemmers
Probably they are heading to bankruptcy for what I can tell and are ripping off people.
I lost a lot of money.
And this is the reason why I, posting and warning people.
Please don't fall as the next victim

Thumbnail of user nadines7
1 review
2 helpful votes
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May 12th, 2016

They dnt deserve any stars, company is ridic and scams. Bought a item that I had to pay at least 400$ for that I never received and they won't refund me because the so called seller said he was going to file it and never did. EBay said you hav 30 days to file and they cannot help me. DO NOT BUY threw EBAY!

Thumbnail of user johnb434
1 review
6 helpful votes
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September 4th, 2015

Ebay has no consideration what-so-ever for the seller. A buyer can return an item even if the seller does not accept returns and the description was 100% accurate. Whenever a buyer returns an item whether you accept returns or not it affects your seller rating which can cause more fees to be charged as well as less views for your item. Ebay charges 10% of your total sales as it is which is outrageous for how poor their customer service is towards sellers. Also it takes hours just to reach an Ebay representative over the phone who will more than likely have no answer towards your problem. They will most likely tell you that you are just $#*!ed. Worst site you could possibly sell on. They definitely need new management as well as a change to their Ebay policies. With how $#*!ty their customer service is they should be charging no more than 5% of total sales. Either way they really don't care if one seller is kicked off considering the huge cut they get just for letting you post on your website and using bots versus actual employees to resolve seller/buyer conflicts.

Thumbnail of user pes
1 review
1 helpful vote
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November 5th, 2014

At this time I left this sellor a review that I felt that he desired. A netural. I did not feel that he communicated very well with me during our transaction. And that is why I left him a neutral feed back score on his sight. He sent me an email that he would block me from buying from him in the future. I feel he was very unprofessional in his actions. If he is going to block someone from buying from him in the future for any reason he should just go ahead and do it and not bother telling the buyer that he is doing so. Especially since it was only because of the feed back that I gave to him. I also felt he was only interested in the gettting more ebay points rather than to communicate better with his buyers. The name of the company on ebay is called surplus-cartridges

Thumbnail of user christinaw81
1 review
1 helpful vote
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November 21st, 2017

I wouldn't order from EBay. I ordered from them several times and never received the item. They told me that they can't give me a refund or resend the item I purchased cause it said delivered. I brought a action figure for 35.00 plus 15.00 shipping and never got it and didnt even received a refund. I also ordered a movie and it said the post office delivered it on Sunday. Really? The post office is close on Sundays. They was also so rude about it, even the manager. In my book, that is wrong. I am not a happy customer and I am gonna start buying from Amazon. At least, if you dont get something, they also give you credit and refund you. If I was you, I wouldn't order from them. I would go to EBay or somewhere else.

Thumbnail of user bobd147
3 reviews
3 helpful votes
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August 22nd, 2022

I have tried for many months as a top rated seller to increase my dollar limit that i can sell. EBay has consistently rejected my requests which I have made to their customer service department multiple times. No one in the department that makes those decisions is allowed to talk to customers…. No one EVER GIVES ME A REASON FOR THEIR REFUSAL. When I ask to speak to their corporate headquarters in San Diego I was on hold forever before they disconnected my call,

Tip for consumers:
Find another place to sell your items

Products used:
Sports collectibles

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnh1249
5 reviews
12 helpful votes
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May 21st, 2020

Please see ondonplaza add below. I have paid ondonplaza, with credit card. I never received my fast charger as advertised, I only received the cord [I could have purchased just a cord from the pound shop for £1
It clearly states on the $#*! Quote: SAMSUNG GALAXY GRAND PLUS PRIME -Fast Wall Charger&Micro USB Data Transfer Cable. Buyer Please beware, I only lost £2.99 it could have been a lot more.
Thanks John

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