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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user peters87
10 reviews
8 helpful votes
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March 20th, 2013

I hate to sell at ebay. They are tooo expensive with the fees. And when you accepting paypal, you get not so much from your money. They should be cheaper when the pages uses one million people.

Thumbnail of user jj306
1 review
3 helpful votes
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July 17th, 2017

HELP ME SELL MR ALGORITHM/ STORE SELLS only 1 day a week / +1000 items! Other seller name only sells at a loss or monthly after more than 15 YEARS!? NOT TO MENTION THE
What should be illegal practice of charging a percentage on shipping, outside advertising on my pages etc etc etc...

Thumbnail of user anthonyr1641
1 review
0 helpful votes
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February 18th, 2023

To start I made my ebay account wensday sold a glass bottle Thursday shipped item on that Friday. Saturday I get a message from ebay I got permanently banned from ebay. So I call because I followed all rules added tracking number everything. Talked to 6 people all which pretty much said they did not see anything wrong but could not tell me what I was banned for because it was against there policy and would endanger ebay community. Which makes no sense considering they said I had no claims against me was done by there higher ups ok but I did nothing wrong. At this point I got hung up on every time because I asked to speak to higher up people. The would say won't help then hang up. No money I made for shipping the item is on hold and items shipped and my account is locked no longer ever allowed to use ebay. This is the most worthless company I've had the pleasure of dealing with and they have the worst business practices and policy's. I'll go back to offer up and cl ebay can suck it and lost out on a ton of old collectibles I have to sell.

Tip for consumers:
GO SOME WHERE ELSE OR BUY OFF DIFFRENT SITE.

Products used:
Selling

Thumbnail of user johnb2611
6 reviews
21 helpful votes
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May 29th, 2019

The positive reviews are clearly fake
A real true review must be detailed, must say what item/items was purchsed with detailed informations about the price, the communication with the seller/buyer the quality of the packaging, the quality of the item, the shipping time, and other circumstances
When you read opinions as "wonderful", "cheap", "perfect", "best", be sure that this is a fake paid by ebay
Generally, I suggest do not buy nothing in ebay, as they are total tax evaders

Thumbnail of user chiragg1
2 reviews
2 helpful votes
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January 18th, 2016

Had ordered 2 iphone display. Both wer damaged ones not working. Atleast i would hav agreed if 1 was not working. Hows tis possible.stop cheating customers. Remember customers r kings fo u.

Thumbnail of user pamelag47
11 reviews
33 helpful votes
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July 13th, 2018

I used to love shopping on Ebay. They do have better prices than Amazon, it's what you have to deal with to get those extra savings that have finally ended my shopping with them. I do bid on items now and then, as I did the other night. I won the item, and was very excited that I got such a good bargain. Ebay emails me and says "for my protection" they had to cancel this order. Seller no longer sells on Ebay. I called CS and get told the same. Asked if they could reimburse me somehow for my trouble, they say "no" However the same thing happened the next night, different buyer account and different seller. Same sort of item. They blame it on sellers, but the sellers are most likely Ebay. They just make as look as though it's someone else who is selling the merchandise. If you ever read their "policies" they have rules for buyer beware. They have answers for exact questions I want to know. It must happen all the time. Then they state that if you write them reviews they can say its harassment and ban you from their site.
I am pretty sure they are the scammers. This is not the first time something fishy has happened while shopping on their site. I would suggest you be careful when purchasing from these shysters. You just never know what new policy they'll hit you with. I wish they would ban me.

Thumbnail of user anitab127
2 reviews
0 helpful votes
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November 6th, 2018

The site is great however some sellers are not as professional as they should be. However you will find really cheap items on there and some good buys

Thumbnail of user shayh25
3 reviews
0 helpful votes
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August 20th, 2018

I shop on eBay all the time one of my favorite shopping sites.The sellers are understanding if I'm having any problems with my orders so I recommend eBay

Thumbnail of user rainers15
1 review
1 helpful vote
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February 9th, 2023

I recently sold 20 items on Ebay. I was not informed at any stage of the selling process about the horrendous selling fees that Ebay takes these days. That is 12.8% of the selling price + the postage. For internationl selling they charge an extra amount of 1.26% in Europe, and 2.4% in all other countries. Again without informing you at any stage during the set-up process of the ad. So selling outside of Europe, they charge you 15.2% of not only the value of the item, but also the postage, without informing you explicitly. This kind of intransparency is just terrible. Furthermore, they charged me promotion fees for some advertisements that no client had ever seen due to a technical problem or false information about the listing of similar items. Another item that I tried to sell during christmas time, the buyer didn´t pay. Although the terms and conditions of Ebay say clearly that making a bid is a legally binding contract, they did nothing about it. After taking all that money! I had to relist the item after christmas and sold it for 44 GBP less. What a disaster has Ebay become! They used to be good in the past...:-(

Tip for consumers:
Be aware of the horrendous selling fees.

Products used:
Ebay selling website.

Service
Value
Shipping
Quality
Thumbnail of user saads11
2 reviews
17 helpful votes
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December 23rd, 2017

Very easy to shop, great communication, quick response to my problems, 100% money back warranty. Ebay is still better than the others. Great to find some good deals.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spirosi1
2 reviews
0 helpful votes
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December 7th, 2017

Very easy to shop, great communication, quick response to my problems, 100% money back warranty. Ebay is still better than the others. Great to find some good deals.

Thumbnail of user ambert165
1 review
0 helpful votes
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January 13th, 2021

Don't recommend doing Black Friday or cyber Monday shopping on EBAY as Christmas presents because if you get a pos seller who doesn't wanna work w/ you to resolve your issue & the item was defective, EBAY will not help you out if the item you purchased was received over 30days ago

Products used:
Lights

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns13420
1 review
0 helpful votes
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May 9th, 2023

I bought some clothes from fashion row on ebay and I'm happy with the customer service over there and delivery had to give them some love like buying clothes from there

Products used:
T-shirts and tank tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user stefanos28
5 reviews
3 helpful votes
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February 12th, 2018

It is a good site that I use to sell and buy, currently they are improving it to try to charge less money to those who sell.
You can find everything from all over the world.

Thumbnail of user stopm
1 review
2 helpful votes
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November 24th, 2017

Ebay only cares about large sellers small sellers have been priced out and kicked out for a lot of BS reasons they have lost my business for life will never buy or sell on ebay again

Thumbnail of user bjm24
11 reviews
16 helpful votes
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February 16th, 2021

DON'T PURCHASE ANYTHING FROM THIS SELLER! JUNK
If you give a "Negative" seller review, the response is an untrue "negative" buyer's review on your profile!
Had to get eBay involved for a returned purchase of $226.99!

Products used:
SoClean 2 Automated CPAP Equipment Cleaner and Sanitizer Machine SC1200

Service
Value
Shipping
Returns
Quality
Thumbnail of user normaj32
2 reviews
0 helpful votes
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July 7th, 2019

I love McCoy Pottery and have found the nicest pieces on eBay. I have had no problems with any of my purchases. They arrive on time and have always been packed so as not to break.

Thumbnail of user johnw377
3 reviews
9 helpful votes
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December 8th, 2015

I have used the internet for, I think, about 14 years now. I have NEVER found a worst 'community forum' than that on ebay.
Full of nasty people with a chip on their shoulder, if you go there to just ask an honest question, deeply insecure and bitter old married girls will attack you, make fun of, as well as their lame 'white knights'. Reply who will all reply in asinine ways with stupid smileys, etc.

It's obvious that these people are really unhappy about themselves, for whatever reason, and they feel the need to make other people feel bad for that.

Poor wrecked people. They say things like 'if you want us to reply properly, you have to write in proper English'.

This. Said by people who can barely spell in their own native language! They are the same people who write 'seperate' instead of 'separate', or 'wright' instead of 'right'.

Ah ah, they are as pitiful as they are COMICAL:)

Believe me I have used ebay for 12 years, and in all these years, I avoided this 'community' as far as possible. It physically makes me feel a sense of disgust and it makes me feel like I am hanging around a bunch of stupid people. When I have a question, I'll look elsewhere.

Thanks, ebay! You did a smashing job there!

Thumbnail of user grr2
1 review
0 helpful votes
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November 29th, 2021

I sold my item then the buyer has already received it stil the payout form ebay is on hold its been almost 2 weeks now and i need to call ebay again over and over again everytime if i need my payout tobe release... im not happy with thier new policy my buyer is already happy even my buyer already gaved a feedback tome but ebay stil ddinot care the selller... if i find new website i will not use ebay anymore hope ebay wil wake up thier mistakes

Thumbnail of user shreyap6
1 review
2 helpful votes
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May 12th, 2016

It's really very disappointing... I dnt like this ebay... I orderderd one top on April 2016 and till now I didn't get... when I called eBay coustomer care for refuned my amount that said u will get your money back but till now I didn't get my money back... very much disappointing for me... it's only loss of mine. Either I get my top nor money... what to do? Please I want my money back

Thumbnail of user hoftronics
3 reviews
0 helpful votes
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February 5th, 2024

No customer service whatsoever, any issues, there is absolutely no one to talk to, you are on your own, good luck.

Service
Value
Thumbnail of user briennab3
1 review
4 helpful votes
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October 29th, 2018

I have to let the world know that the biggest internet bully/ SCAMMER right now is eBay! It was the biggest mistake of my life! Long story short, I had TWO BUYERS SCAM me on my items! Not only did they get my items (that were not cheap) EBAY REFUNDED THEM THEIR MONEY WITHOUT ME GETTING MY ITEMS BACK! How is this site still up and running? Not to mention the items that were "LOST" in the mail?!? Ys, I said LOSt. DO NOT USE SMARTPOST to send your items on eBAY!

Thumbnail of user richardb4852
1 review
1 helpful vote
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February 3rd, 2023

Have been waiting 4 weeks for my refund. Item was never delivered, and seller refuses to issue a refund. Ebay is garbage regardless of wither you are a seller or a buyer.

Thumbnail of user melj11
1 review
19 helpful votes
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July 29th, 2015

I wanted to take advantage of their closeout sales, and happened to be on the site the day everything was listed for $6.95 with an additional 30% off. I purchased about 10 items and was excited for the great deals I got- despite my being a bit disappointed with my previous selling experience.
I received an email about a week after my purchase, stating that due to some technical issues, 4 items I had purchased were actually unavailable. I was a bummed, but understanding, as I knew they had experienced some high traffic.
Fast forward to today, when out of boredom, I happened to visit the site to see what their deals were like (horrible, btw), and what do I find, but two of the items that were supposedly unavailable (and taken away from my order) re-listed for a much higher price.
Of course I can't get anyone to answer me as to why this happened and I'm sure no one is even bothering responding to people at this point, as they are almost done. I can't imagine what they did is legal, and I am extremely upset that they blatantly lied to me. Clearly they are a very corrupt people and I feel sorry that they thought making a few extra dollars was worth essentially stealing from a paying customer. Horrible, horrible, horrible experience.

Thumbnail of user jagroopa
6 reviews
1 helpful vote
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July 7th, 2015

I like ebay. It can be hard to sift through the selection at times, and hard to postage rates to the UK sometimes, but I've not had a bad experience product wise.

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