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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user hiw3
1 review
1 helpful vote
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July 14th, 2016

After sales service and any issue related to order delivery vendor are not being obliged stating that this is customer who has to talk directly to vendor servicing on ebay platform. NEVER BUY FROM EBAY. Even the prices are bit higher than other online plateform. Vendor never reply for any problem as it is ebay who oblise the money to the vendor.

BE ASIDE FROM EBAY. BETTER GO FOR PAYTM, SNAPDEAL. Avoid ebay Avoid ebay Avoid ebay Avoid ebay Avoid ebay Avoid ebay Avoid ebay Avoid ebay Avoid ebay Avoid ebay Avoid ebay

Thumbnail of user charless10
2 reviews
3 helpful votes
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May 21st, 2011

I have been using E-Bay for 4yrs. I have had but 2 bad items a used computer processor had pins that were bent the seller gave me a refund then there was an XBox360 that I sent to a repair service that I purchased when it was returned it worked for about a minute when I contacted the seller he wouldn't give me a refund so I contacted Paypal they give me a refund E-Bay has just about everything but it's just like any other store you have to check for the best price as far as ordering things from a foreign country I have never had a problem Have A Great Day Chuck

Thumbnail of user emmam102
2 reviews
8 helpful votes
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May 15th, 2017

Let me tell you about my morning so far...
I want to sell my car, i have an ipad 2. So i sign up. All going well so far. I start my ad on the classic uploader. Many fields won't work so can't post. So i try the advanced option and try again. I get to the photo uploader. Browse it says, so i browse. I pick a picture then it goes back to page and tells me 0 photos selected. I try many times in many ways. Not one error message to say what's wrong. Nothing! So i think ok, i'll download the app, go through all that to then be informed i can't sell my car on the app! So i think i'll use my partners laptop. I have to send the photos on my ipad to him. One lot sends, the other won't, not ebay fault but i'm sure you can imagine my utter frustration at this point. So i try my google browser on my phone. The browse button now accepts my pic. One at a time... after pressing five different buttons to get to the photo i want. I eventually put nine in and press upload. At this point my phone rings, i've lost my google page. I'm now really hoping the photos and ebay are doing their thing in the background and when i sign back in my photos will be there... guess what? No photos and i'm back to the hell that is square one! Thanks ebay, nice to know your down with the kids using techy stuff like ipads, i know they've only been around about 15 years! From my ipad i've uploaded to autotrader, gumtree. Amazon... photos that is, yet ebay... not a hope! Won't be selling my car on there even if i managed to get through the minefield of uploading simple photos!

Emma

Thumbnail of user nat10
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Return a bk I got for $18, my Refund was $6, $12 shipping, got same book $13 +$4.49 shipping. Ebay is deceitful and preying

Tip for consumers:
Buyer beware, the Ebay customer service is scripted animated emails

Products used:
Book

Service
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Thumbnail of user fjb3
4 reviews
0 helpful votes
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August 29th, 2023
Verified purchase

Hi, I need eBay explanation regarding Duty and Taxes for order number: 06-*******-*******, seller: bdgzone, dated Aug 19,2023 at 6:34 PM. Tracking# UPAAG************** / *******805 DHL.

Why is the amount I paid to eBay was £279.46 (£186.55+£92.91), but from Indonesian's customs office has declared the amount I should have paid was only £183.18 (IDR*******÷*******)?

So, as Indonesia's customs office has declared and reported, I have made an overpayment to eBay of £96.28, which, although it's not yet included shipment brokerage fee (±£11.5), the overpayment that occurred was 52.56% too much from what I should have paid! The two differences above are very striking.

I attached eBay proof of payment, Indonesia's customs declaration, and ebay's seller invoice. I have also contacted seller this item (bdgzone), but he said he didn't know at all about this issue since eBay that made and calculated it.

I must report back these duty and taxes amounts to my Gov Tax Office when sending my tax calculation and payment periodically, normally in monthly and yearly basis.

Please response ASAP, due to Indonesia's customs office is waiting it.

Upto this this issue is written there is no answer from aBay at all.

Rgds Fj Bastian

Thumbnail of user fadia48
2 reviews
0 helpful votes
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March 27th, 2023

Let's talk about how eBay is factor for inflated prices, eBay takes 12.9% +, along with TAX when you make a sale, that means to make money you need to add around 20% from the original price you want to sell it for, this creates an inflation of prices, it is really sad and disgusting! EBay's in the business for scalpers, purely, that is their money maker! I recently sold something for $1600 and only recieved $1298 for it, that means they too $302 on top of my purchase around 20%...

The protection for sellers is low to nothing, you should be able to list items as "no refund" and let it be exactly that, this causes too many scams, i sold 12 pairs of shoes as a "no refund" item, i had around $2,000 worth of shoes there, it sold for $400, shipping was $111, when the customer recieved the item, he claimed they were fake, i told him no way because i had the authentic receipts for the LV shoes and nike shoes... knowing i didn't want to pay for shipping, i refunded him shipping costs. He then back door and sold them for more with the "ebay authentic " shoe label on them. I reported him to ebay for scamming. You should not be able to falsly claim something is fake, and then go around and sell it with a ebay authentic label. That is the type of behavior you get at ebay. I did not care about the shoes, i could have sold them separately but i wanted them gone, i needed to make space, it is the principle of the matter.

Ebay has no accountability measures.

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Thumbnail of user karend93
2 reviews
5 helpful votes
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November 1st, 2017

I have been a seller on ebay since 1998 because this type of buying was putting my small doll and teddy bear out of business. I have always hated this because the seller is absolutely abused by ebay fees and customer support incompetance.
First be aware that ebay charges the seller fees on shipping fees that are charged to the buyer for shipping products. Yes that is unbelievable with shipping fees being so high at this time to individual small business.
Second ebay allows buyers that do not pay to leave feedback for sellers but if sellers leave negative feedback for the buyer then the seller account is restricted.
Third ebay customer service is incompetant and they rarely have the answers without waiting on the line for great lengths of time to talk to a supervisor.
Fourth the fees are so excessive on ebay and they push you to sell cheaper and cheaper constantly so that at some point all you work for is to pay the fees and lose money all the time on products.
I still sell on ebay and really all i want to say is FU ebay I really do not give a crap anymore if i sell anything anymore I am 62 years old and have been abused by your system for so many years that all i hope and pray is that you fail and go bankrupt you an all your incompentant moronic employees. FU

Thumbnail of user mariar175
1 review
4 helpful votes
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October 12th, 2017

I sold a phone on Ebay to Olyfrank Morales and after the buyer received it he cancelled the payment so Im out of the phone and the money. I called Ebay numerous times and nothing was done. I have removed all my listings, about 30. I was ripped off by a Buyer and Ebay representatives dont care and pretty much told me they cant help and Im going to loose my money if the buyer doesnt decide to pay me. I know my business doesnt matter, Im no one but it will be a cold day if I ever make any more business with Ebay, I have removed all my listings and sell somewhere else. If Ebay is going to allow a criminal to get away with my merchandise and my money than they dont need my business, I really hope that Ebay can help me resolve this issue, if not its not like Ebay is going to go bankrupt. Please help me or my entire family will not do business with Ebay again. Sellers should have a little more warranty than go file on the FBI website a form IC3 and good luck. Not happy at all! Please dont sell on a website that protects criminals and there is no way to even take the buyer to court because no one will release enough information to sue them. DONT SELL ON EBAY!

Thumbnail of user ronaldr1252
1 review
0 helpful votes
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June 24th, 2023

Money back guarantee.nope. EBay said 5 to 8 business days and it's been two weeks. They can take payments right away. Refunds take forever. Bs.

Tip for consumers:
Fast results

Products used:
Received two shipments of same product. Returned one for refund and was informed the refund would take 5 to7 business days. It's not here yet.

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Thumbnail of user bradleyj16
1 review
2 helpful votes
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March 23rd, 2016

Bad company to work with! Contacting eBay is unless they are a nightmare and very poor skill on the phone. Gutted I ever set up my account with them.

Thumbnail of user suzanb2
3 reviews
0 helpful votes
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March 9th, 2016

I love the fact that they actually pay attention to their evaluations that people write reviews and ebay follow up on them, good or bad.

Thumbnail of user richardn5
6 reviews
30 helpful votes
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August 15th, 2011

Good variety of products, used it several times to purchase cheap electronics. If you want to sell keep an eye out cause the fees are high.

Thumbnail of user tabithap75
2 reviews
1 helpful vote
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December 20th, 2022

Ups lie about delivery being at my door then 3 days later I get damage package. Now another package say delivered and it's not

Tip for consumers:
Keep track of your package because they say delivered but it doesn't be

Products used:
Soapa

Service
Value
Shipping
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Thumbnail of user benjaminf14
2 reviews
4 helpful votes
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June 12th, 2015

I love eBay. Just about everything you would want is on here. I have only had to complain one time and they fixed it immediately.

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Shipping
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Thumbnail of user adamr8
2 reviews
2 helpful votes
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February 16th, 2012

Been a member of this site a long time, just keep an eye out for deals that don't seem to be true and people with limited feedback.

Thumbnail of user davida2764
1 review
0 helpful votes
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March 29th, 2021

Ripped off and eBay did nothing about it and then they removed the negative feedback! I'm done most of it's counterfeit or from Amazon.

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Thumbnail of user jamesg1897
1 review
1 helpful vote
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July 8th, 2020

Great site with a lot of products. Pros: delivery, products, prices. Cons: too many ads. Before choosing any seller I recommend you to read reviews.

Thumbnail of user pattys13
5 reviews
6 helpful votes
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January 17th, 2015

An indeed great solution to shop at home. Hate being in offline shops.
Customer service is always looking forward to protect customers from scams

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Thumbnail of user michaelm415
6 reviews
45 helpful votes
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May 1st, 2016

I have stopped using it long time ago. Customers support is bad, concept used to be great but the site is now dominated by professional sellers.

Thumbnail of user dalew178
2 reviews
0 helpful votes
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September 15th, 2019

Ebay is my favorite website. Where can you go to find your favorite items and make money at the same time. I shop on this site for almost everything!

Thumbnail of user claribela
3 reviews
2 helpful votes
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May 29th, 2019

It has given me facilities to buy objects at a much lower cost than normal. In my family we use it very constantly

Thumbnail of user chacea3
3 reviews
1 helpful vote
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August 29th, 2022

Banned after 13 years all because I made a cancellation request after placing an order. Crazy how companies can treat people like this

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Thumbnail of user raymondc86
4 reviews
82 helpful votes
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April 16th, 2018

I have been a user since 2006 and i am a shopoholic on ebay. Theres only been 2 items that i never recieved out of the hundreds of items that i bought over the years using ebay. I received a full refund for the 2 items lost. I have sold hundreds of items on ebay as well and every customer loved my listing presentations. All though i will say that i dont like how ebay limits you to 12 pictures per listing and i cannot provide more pictures to be detailed descriptive to the customer. And ATTENTION to ebay sellers, when listing fragile or collapsable items, please use bubble wrap or foam peanuts and put them in the appropriate size box to prevent damage to the item. I had received a boxed action figure that had been damaged due to poor packaging. Do not cut corners and leave out the bubble wrap. If you cannot find the appropriate size box then make one from recycled cardboard. You can get lots of cardboard from any business that recycles. ATTENTION to ebay buyers when youre shopping and commit to buy always look at the sellers feedback before buying. Anything past 95% is good feedback. I recommend Paypal for your best transaction method. And look at the sellers location and time estimated of when your item is expected to arrive. If you have questions or concerns message the buyer/seller before you commit transactions and the response should be within 48 hours. Thank you for reading the reviews and enjoy your shopping experience on ebay.

Thumbnail of user hardeeps3
2 reviews
0 helpful votes
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November 10th, 2015

You can buy anything in lowest price. Fast shipping speed, accurate description of the product. Easy to use. Good to business with ebay.

Thumbnail of user williamw218
2 reviews
1 helpful vote
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January 8th, 2018

If I can't find it elsewhere, esp. Non-current items, eBay is the place to go. Am I just saying what everyone already knows?

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