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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user josephl147
1 review
2 helpful votes
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December 31st, 2017

I have not had one refund from eBay in all my years.

The "Buyer Protection Plan" is really the seller protection plan.

Thumbnail of user davidm9491
1 review
6 helpful votes
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May 30th, 2023

Not the best choice where can you buy you items. It is quite complicated to buy something. I will use more amazon.

Thumbnail of user vivians21
3 reviews
12 helpful votes
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January 24th, 2014

Just got the toys for my kids. They are so cute, Kids love them. I'm happy to get them in reasonable price.

Thumbnail of user flssk
2 reviews
1 helpful vote
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March 30th, 2017

I think it's really a great website, There are many kinds of products to choose from, and the website easy to use.

Thumbnail of user josephc144
3 reviews
1 helpful vote
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March 29th, 2017

I'm not a big fan of eBay, the website is good to use. There are all kinds of products to choose from.

Thumbnail of user nancyl25
5 reviews
11 helpful votes
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November 5th, 2013

Amazing customer service, a lot of products on here are the cheapest on the market and super fast delivery, buy in confidence.

Thumbnail of user dele2
1 review
3 helpful votes
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October 31st, 2019

Do not buy anything from the sellers of eBay two times I wanna ripped off with eBay hiding behind their policies

Thumbnail of user bruceb122
1 review
2 helpful votes
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April 23rd, 2017

IT IS UNFAIR TO LOSE AN AUCTION BY A SECOND, DUE TO SNIPE BIDDING. BY A SECOND YOU CAN LOSE. EVEN WHEN THE SCREEN SAYS YOU WON. I PUT HIGHER BID IN AND LOST. WATCH OUT FOR SNIPERS

Thumbnail of user tracig6
53 reviews
434 helpful votes
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November 30th, 2023

Love this site so much. Been using it for years and aside from a couple of terrible sellers I've had great experiences.

Thumbnail of user nicholasy9
2 reviews
2 helpful votes
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June 23rd, 2018

I have been on ebay for many years and have not had any problems worth mentioning. For the time being, it is a good site for buying and selling. But as good as their site is, I think it could it could be much better. They just need to stop trying to be like Amazon. If I wanted to buy and sell on Amazon, I would be using Amazon. Ebay has been taken over. They are catering to the big corporations and drop shippers, each of whom sells tens of thousands of items, if not hundreds of thousands. These businesses are ruining ebay because they flood the search pages with thousands of identical duplicate listings that may vary in price by a few pennies, or just a letter or two in the title. It is near impossible to compete as a seller in a market that is saturated with cheaper quality items that always seem to be at the top of the search results, but in a way, that competition makes it a good site to buy on. But check Amazon before buying on ebay, because many of the big sellers and drop shippers are using ebay to list their items and then have them shipped through their Amazon Prime accounts. Of course, in cases like that, the ebay prices will be a few dollars more than Amazon. Maybe they will merge someday. Another thing I feel happening on ebay is that the seller is gradually losing control over how they run their business on ebay. Rules and regulations, and even more rules and regulations. And the fees! If they raise them again anytime soon, I think that the smaller sellers will begin to leave in waves and then ebay would become something like an online Walmart, a truly irrelevant online marketplace. They need to remember where they came from. They need to remember their roots before they are cut down.

Thumbnail of user joep172
1 review
10 helpful votes
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June 14th, 2016

E-bay's guarantee from a seller's & a buyer's view.
E-bay and it's employees are dishonest and sneaky.
As a buyer I purchased an automobile for parts. The ad said that it was a complete car with rust free body & frame, and engine & tranny that ran just one year earlier, but will need rebuilt. I called the seller and he said again it was rust free, had the correct engine and would run with just a little work, but the whole interior was trashed & it had no brakes no brakes. I paid $3000. 00 for it plus $700.00 for transport. Before I bid, the last thing I saw was the "buy with confidence ebay guarantee"
When the car arrived, the trunk floor & lid were rotted out, the back floor was rusted and arrived full of water & mud. Some of the body had rust holes and there clearly had been previous body work done. I then found out many parts were missing and the engine was the wrong engine completely, and never ran because it was not even fully assembled.
I contacted the seller, and he claimed his "friend" must have taken some parts from the car and also must have mickey moused some items. Then he admitted that the pictures he used were years old and that the car was sitting in a field hidden in the weeds those years. He then went on to say the money was gone, spent on medical bills. A liar for sure.
I filed a claim with e-bay. I get a call from a woman who is talking fast who say's, "we are denying your claim & since we don't have a listed reason for the denial, we are going to fill in the reason for denial as non-payment" So, later when I call, I get a curt answer saying I have to actually pay for the item before I can file a claim! This despite of the fact ebay has e-mail sent through them proof from the seller that I paid.
To make matters worse, they then would not allow me to leave feedback either, which allows others to be taken by this bum.
I have been un-able to get ebay to address this problem since then.
This shows just how empty the ebay money back promise really is.

Thumbnail of user laurieamason44
2 reviews
0 helpful votes
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September 30th, 2023

EBay has recently changed their platform to require a single payment method before they allow an individual to send an offer or place a bid on an item. Forcing someone to choose a single payment method in order to bid or send an offer only narrows payment choices. I normally use Afterpay or Zip at checkout the majority of the time so I can combine purchases into one payment, and then split that payment into 4 installments. I buy a lot of collectible dolls/vintage antiques that cost a chunk. Because of this it is nice to be able to split a purchase into installments. Another negative caveat to this new payment policy is the credit card implication. If an individual starts buying multiple items/starts making a bunch of individual purchases it will set off credit card security protocols. I have had this happen. They think your credit card has been stolen and they flag it so it stops working. Then you have to call during business hours and prove your identity so they take the flag off, which is a lot of hassle. It's more sensible to plan and combine everything into one payment.
I could understand eBay making an individual pay ahead of time if they have a negative account history. If they bid or place offers and then never pay it makes sense. But I have a 100% eBay rating. I have had my account on eBay for 22 years. There has never been an issue with my account. For me, all this new policy will do is irritate me and encourage me to not use eBay for bidding or placing offers. As a result, sellers will be negatively affected if their items do not sell or they sell for less. EBay will lose customers, and it will be their own fault because of their new policy. All this new policy will do for me is encourage me to stop using eBay and shop elsewhere.

Thumbnail of user rosalynf19
2 reviews
0 helpful votes
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July 1st, 2022

I often order different costume jewelry here, as I am a fan of it. Here I can find absolutely everything my soul wants. I am satisfied.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawids8
4 reviews
1 helpful vote
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November 18th, 2023

Ebay suspended for a few months my account by mistake. Nobody wanted take responsibility for it.
Nobody replied to my complaint.

Service
Value
Quality
Thumbnail of user brianm102
6 reviews
6 helpful votes
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November 10th, 2014

I imported an Tablet (Microsoft Windows Surface) few days ago through ebay and i received the tab less than the estimate time and in a very good condition i highly recommend Ebay to anyone.

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Value
Shipping
Returns
Quality
Thumbnail of user tedh28
1 review
2 helpful votes
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March 26th, 2017

EBay changes they have made that hurt my sales over last 5 years. What will they do next? I say go somewhere else.
1. Used to have an effective application called Auctiva that was a banner that went across the face of your ad and if people clicked on it it would take them to that product. Now it takes you to all your products. I have over 2500 ads. They now leave as they don't see the item. This cut my sales in half
2. In your purchase history if the item is over a few months old and you click it to buy from the people you bought from before it doesn't bring you to them, instead it shows you similar products. You don't build brand loyalty With this. They want the credit or brand to be eBay. This hurt sales as well.
3. They increased the cost of an anchor store and raised the number of free ads on this to 10,000 ads. Now people list and duplicate list a lot more ads but this doesn't mean the site has more buyers. It just means you have to list a lot more items to keep your sales rate up. Work harder but don't earn more money.
I am waiting for my subscription to end as i signed for a year and then i will decide if i should go away. Really it is that i am being chased away by their behavior. I will be trying Amazon. If you can do your own marketing then try Ebluejay.com. You pay a one time 10.00 fee to set up and no other fees are due. You do need to use paypal for checking out but so what. You also have to do all your own marketing. Don't expect to make one sale from ebluejay unless you do your own marketing but with better targeting you may do well with it. Just use all the money you would pay to eBay and see if you can beat them. I think you will

Thumbnail of user manoranjanp
2 reviews
15 helpful votes
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March 30th, 2016

I recently ordered from Ebay a product (laptop cover) first of all after I made online payment I received the product after long wait for 2 weeks and when the product arrived I found it is shipped from UK and it is mentioned that the product is priced 9$ but when I ordered from ebay I paid double of this price, that shows ebay buys cheap product and charges customer double price, shows why online shopping platform makes huge profit with least expenditure.
Another thing is when the product arrived i found it suits only for UK or Europe and that if the laptop is of particular type (only sold in UK or Europe) the same is useful or else the parcel should not be opened
I did the later and complained to customer care for refund and to my surprise no reply received I called customer care after lengthy waiting period the customer care personal was not ready to listen to my complaint rather tried to teach me how to lodge complaint (I said I am not here to listen to lengthy lecture rather he should help me in securing refund for the product ASAP) after wasting lot of time he did the needful.
Now waiting for refund and will tell my frustrating experience with Ebay online shopping
Please avoid such online deal if want less headache.

Thumbnail of user donk69
8 reviews
11 helpful votes
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March 14th, 2022

Wanna meet all the lobotomized scammers... come to ebay. Zero service... run around but scammers are winning.

Tip for consumers:
do not use ebay

Products used:
cell phone

Service
Value
Shipping
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Quality
Thumbnail of user nics6
3 reviews
3 helpful votes
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April 29th, 2013

They are pretty good. Just be careful who you buy from and don't be stupid. Each seller varries but it's a good site overall.

Thumbnail of user aarona76
4 reviews
3 helpful votes
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May 14th, 2018

I've bought ton's of stuff off here and will continue to. If your looking for cheap deal's on stuff, this is the website to go to.

Thumbnail of user judyd20
1 review
6 helpful votes
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October 27th, 2015

I stupidly sent them many good quality articles of clothing. The sent me a check for only $35. When I went to cash it, it bounced!

Thumbnail of user andrewb111
3 reviews
9 helpful votes
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July 8th, 2015

They still need to keep an eye on sellers products. I ordered earphone and it was marketed as original Apple Earphone. But it was not. :(

Thumbnail of user gc13
4 reviews
7 helpful votes
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December 11th, 2013

You can get great deals on stuff like golf equipment, hard to find items, etc. I typically don't shop for day to day items here though.

Thumbnail of user breeanng
2 reviews
0 helpful votes
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December 14th, 2021

This is the most terrible website I have ever done business on. I was a seller on here for four years until I got fed up

Tip for consumers:
Be careful

Products used:
None they were not authentic an eBay did nothing to help

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamiec345
5 reviews
18 helpful votes
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September 20th, 2019

They offer an amazing variety of products. It is far from perfect, but still the best source of online shopping in terms of variety and distribution.

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