• eBay

eBay

Is this your business?
Write a Review

Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
129
523
See all photos
How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

Rating

Timeframe

Other

Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user ivang5
3 reviews
1 helpful vote
  • Send Message
December 26th, 2013

That good website. I have bought a lot of useless and useful staff through this website. Always have a good experience with it.

Thumbnail of user givib1
2 reviews
1 helpful vote
  • Send Message
April 8th, 2022
Verified purchase

I personally love Ebay, great UX/UI and possibility to buy variety of the products. Customer service is awesome.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinat18
5 reviews
6 helpful votes
  • Send Message
April 24th, 2015

Sometimes find bargains but a little hit and miss, prices sometimes cheap but postage really expensive

Thumbnail of user jasons976
1 review
5 helpful votes
  • Send Message
November 10th, 2019

Thanks eBay for restricting my account because you've determined it is "linked" to another account. If you call they won't tell you anything about the "linked" account. Because it's not yours AND your account won't be released until there is resolution with the "linked" account... So it turns out, in my case, the "linked" account is my dad's account. He is 74 and bought some 30 year old model kits that were represented as complete, They were not and as a result activated the eBay buyer protection. So as a result he got suspended. Great!
Now a year later, eBay has decided to suspend my account since we are related. RELATED! Guilt by association. WOW! Thanks for violating my Civil Rights.
I've had packages sent to my parents, and used their computer, that's how eBay determined that our accounts are "linked". Too bad they can't see the forest through the trees here.
I was on the phone for over an hour with Nick at the (non)Resolution Center. As usual, I got the bureaucratic run around semantics game. I was told at the beginning of the conversation that once my dad's account was resolved, mine would be. By the end of the conversation, my dad's account was resolved, PERMANENTLY SUSPENDED. And I was told that I'd need to find another platform to buy/sell on, as since his account is permanently suspended, mine is too. WHAT? But I don't have anything to do with his account. As a member of eBay for 21 years (227) positive feedback, it doesn't matter. I was told my issue was a "dead end" there is NO RESOLUTION possible and eBay would cancel my wife and sons account next. WHAT? There is NO one I can speak to, NO one can help me. Find another platform to sell on... REALLY? Thanks eBay.

Thumbnail of user omeeda
1 review
2 helpful votes
  • Send Message
August 4th, 2018

They getting worse and worse, if you want to get headaches and Angry, This is a good website for you good luck

Thumbnail of user lienn3
3 reviews
3 helpful votes
  • Send Message
March 31st, 2014

It's the best site for shopping online. The best customer service I ever know. I'm so happy with shopping online. Thanks ebay

Thumbnail of user bryishaw
2 reviews
0 helpful votes
  • Send Message
August 16th, 2021

I was easy to get gift card, and to redeem it didn't. Take long to received it about a week wish it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberts1555
1 review
0 helpful votes
  • Send Message
October 17th, 2018

I like to buy from my home. In this e-shop I can find everything from furniture to underwear. I love it! The best e-shop!

Thumbnail of user fp8
2 reviews
16 helpful votes
  • Send Message
December 1st, 2015

Ebay seller "willowbrookantiques" claims her items are vintage and estate items, though most are available brand new from Chinese jewelry dealers selling the identical items for a fraction of the price. Here is an example, a necklace she says is designer and sells to vintage jewelry collectors in the "Vintage & Antique" jewelry category for $88 ( **************), though countless Chinese dealers sell the identical item for $6 including shipping (see item ************** for example). Here's another example, a gold buckle cuff bracelet she says is an "estate" find, and sells in the vintage and antique category for $52, it's always available brand new by dozens of Chinese sellers for $7 including shipping (see item ************** for example). Here is another example, a lipstick shaped purse that she says is " incredibly unique" and just sold for $56 (see item **************) is always available brand new for $12 from a variety of Chinese sellers (see ************** for example). In looking through her auction history I have found countless examples of her "estate" items being readily available new for $6 or so dollars by countless Chinese sellers, this includes some of her "designer" items (like Oscar de la Renta necklaces she's sold for hundreds of dollars, they are "signed" with only a hang tag that's made from a color of metal that doesn't match the necklace. You can find the same necklaces selling for $10 from China, only the Chinese sellers don't pretend their are designer). Do some research before buying anything from this seller, odds are you can find her vintage "estate" jewelry being sold from a variety of Chinese sellers, listed honestly and at a fraction of the price.

Thumbnail of user oliviab83
2 reviews
2 helpful votes
  • Send Message
September 10th, 2018

They help me save money and get so much! I love to budget and they help me with that! This is why I shop with eBay!

Thumbnail of user prudents
3 reviews
11 helpful votes
  • Send Message
January 2nd, 2018

... It's been the best place to find a deal. And not much as changed in the last decade. It's still one of the best places to find a deal.

Thumbnail of user jamesj46
2 reviews
0 helpful votes
  • Send Message
July 23rd, 2013

A brilliant site to buy and sell products. Make sure you check the reviews of the seller you are trying to buy from before you make the purchase.

Thumbnail of user jaydaj
2 reviews
2 helpful votes
  • Send Message
October 23rd, 2018

I purchased so many things from ebay. I was satisfied when the things came. I will continue to order my things from there.

Thumbnail of user paulq5
5 reviews
0 helpful votes
  • Send Message
January 20th, 2017

You can find anything on EBay and sell anything on eBay. The prices are a steal and when you sell something, their assistance is top notch

Thumbnail of user brianw
9 reviews
48 helpful votes
  • Send Message
January 6th, 2009

Great place for equipment - i love ebay great place to but camera equipment, i bought my tripod there and is as good as one in a camera store

Thumbnail of user tomd787
3 reviews
3 helpful votes
  • Send Message
May 10th, 2021

Ebay pretends to care about sellers and buyers to justify their 15% take

I hate ebay as a seller and as a buyer

Tip for consumers:
never buy any digital product or service on ebay

there is zero warranty! Sellers can make any claim in the world with no expectation of delivering

Products used:
digital service

Service
Value
Shipping
Returns
Quality
Thumbnail of user samia39
1 review
0 helpful votes
  • Send Message
February 19th, 2019

Totally lots of fraud seller never money back guaranty. 2016 i bought trouser i never receive money.

Thumbnail of user angk4
1 review
1 helpful vote
  • Send Message
January 3rd, 2018

My product never shipped and I never received a refund. Opened a case resolution and never got a resolution. I would recommend shopping elsewhere.

Thumbnail of user suzannetb
1 review
0 helpful votes
  • Send Message
September 14th, 2023

I was SCAMMED on eBay by O&M wireless I purchased an iPhone 11 Pro Max from said company in less than 2 months the touch stopped working without drop or liquid damage. I took the phone to reputable repair shop when they opened the phone they informed me that the screen was already replaced and it wasn't a genuine IPhone screen so in short the phone was actually a refurbished phone and not a new phone as O&M wireless advertised it to be. I contacted them and informed them of the situation. They requested a report which was very reasonable. When I got the report I requested an email so I could forward the email to said company they refuse I copied and pasted the report they told me they won't accept it like that once again I requested an email address they still refused they told me to screenshot the report I did and sent it they contacted me to inform me that it was already 30 days since the phone was delivered so they can't refund or exchange however they offered me $30 out of my over $700. I told them to keep it. GUYS PLEASE DO NOT BUY FROM O&M WIRELESS ON EBAY THEY ARE SCAMMERS! I contacted eBay they have not responded only leave me to believe eBay encourages their vendors to SCAM their customers

Thumbnail of user jillt4
2 reviews
4 helpful votes
  • Send Message
March 23rd, 2012

Ebay is the first and best site for the cheapest prices. Best security, etc. I always check ebay first.

Thumbnail of user diegof62
1 review
1 helpful vote
  • Send Message
October 26th, 2021

EBay is great I would suggest you to buy from eBay. Go check out eBay and go buy something from there.

Tip for consumers:
Wait until the end to bid when you are going to buy something.

Products used:
Pokemon Cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonyr261
8 reviews
25 helpful votes
  • Send Message
October 9th, 2018

Now I see you are charging. 35 cents for extra listings, plus higher fees. I do not recommend being a Seller anymore on eBay. I am done. No more business buying or selling on eBay.

I Notice there is no Seller Loyalty or Protection, I got Robbed on eBAY and now forced to PAY TWICE for 2 eGift Cards for $300. I am out of $600 and with my Multiple Sclerosis and Blood Pressure, I can not handle this.

I am in the Red for an eBay Transaction and was basically robbed by a buyer on eBay (NOT ONLY DID I LOSE THE MONEY FOR THE CARDS THE CARDS WERE ALREADY USED) I Will Be REPORTING THIS TO THE POLICE AS WELL.

The Buyer is Fraudulent, purchased 2 Gift Cards from me on eBay (Email Delivery) one eGift Card for Target for $200 and one from Kohls for $100. I am not refunding the money for someone committing Fraud. He even left me a POSITIVE FEEDBACK ON EBAY FOR THE $200 TARGET GIFT CARD. MY EBAY STATES NO REFUNDS AND USING MY TARGET AND KOHLS ACCOUNT, I DO NOT GET REFUND BACKS FOR EMAIL GIFT CARDS. SO YOU GUYS DO WHAT YOU GOT TO DO AND HANDLE THIS, I AM NOT GETTING ROBBED BY SOMEONE.

I Sell and Buy for a long time with PayPal and eBay if you do not correct this you will lose my business.

Again here is your wonderful CONFIRMED Buyer who costs me $600

Thumbnail of user sams243
22 reviews
212 helpful votes
  • Send Message
January 30th, 2016

eBay.com used to be a great site with a great concept. Today, they are only average. THeor customer service is bad, their site looks old fashioned.

Thumbnail of user tiffanyh40
3 reviews
15 helpful votes
  • Send Message
January 3rd, 2016

EBay Buyers beware of untrustworthy unprofessional EBay Seller gunk286 from Dyer Indiana who: 1. Does not answer EBay Buyer emails; 2. Has 9 Negative EBay Buyer Feedback ratings in 2015!

Thumbnail of user katrinar12
2 reviews
19 helpful votes
  • Send Message
May 1st, 2018

Doesn't get any worse than this. Stay away! Doesn't get any worse than this. Stay away! Doesn't get any worse than this. Stay away!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

How do I know I can trust these reviews about eBay?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eBay?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business