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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
129
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user garys2749
1 review
0 helpful votes
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April 30th, 2023

Sold several Items today to have my payment with held untill seller reccives item

How is this lawfully allowed I have sold an item so should get payed befor I send out

Total joke

Thumbnail of user bryanc34
4 reviews
3 helpful votes
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August 3rd, 2015

A site with great customer service and support, as well as, great customer satisfaction and poroducts.

Thumbnail of user andrewm137
3 reviews
1 helpful vote
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July 2nd, 2015

Ebay is a good site (ofcourse), the only problem is that the sellers aren't honest. Just make sure you do a quick research before ordering something.

Thumbnail of user phyllisj135
1 review
0 helpful votes
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June 6th, 2022

You can't reach a human being, and for many an issue you need one.

They are simply put: HORRIBLE and should be removed from online

Thumbnail of user alandrias
1 review
1 helpful vote
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November 23rd, 2017

In all seriousness you can make money every month! It's Easy! Let us change your life! Click link NOW!... http://IncomeDoze.com/?refer=*******

Thumbnail of user debbiec1077
6 reviews
1 helpful vote
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November 9th, 2022

I enjoy the great deals on Ebsy, I'm retired and it makes life easier to order quality products, timely arrival!

Thumbnail of user nickj540
1 review
0 helpful votes
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August 17th, 2022

They over charge then hold your money saying it protects while you have proven the buyer acknowledged reciept of goods with no recourse.

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Thumbnail of user piob
2 reviews
7 helpful votes
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April 3rd, 2015

Out of 10 orders in general I getting scammed twice. At least paypal return money after some time. Anything else is good, especially trusted sellers.

Thumbnail of user ginnyg1
2 reviews
8 helpful votes
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March 13th, 2011

Use to be a power seller there. Then with all the changes... DSRs... angry buyers... HIGH fees... I left.

Thumbnail of user lenah8
1 review
0 helpful votes
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November 15th, 2016

Just purchased a book from thcbmay2 arrived within 4 days and was exactly as stated. Thank you. Looking forward to purchasing again soon

Thumbnail of user simmonel1
2 reviews
0 helpful votes
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September 20th, 2021

I also ordered bike parts they never arrive on time. You have to do smth with your delivery service.

Thumbnail of user anthonys490
2 reviews
5 helpful votes
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February 7th, 2019

I have been buying items from EBAY since 12/18. I finally realised they are running a Criminal Enterprise. When I had issues, and was told by "Wendy" I won the case based on eBay's "bogus" money back guarantee pledge. Then I followed her instruction's not to contact the Corrupt Seller for three DAYS That SELLER who is know as member "thesixfees8017". Never received shipping label. Marco of ebay service told me thesixsfees told their investigators that i broke the clock. Well after a discussion, MARCO told me they must have lied and I should have won the case. I next called Wendy ebay resolutions. She was speechless and sorry i did not win. PAYPAL is involved. A customer of theirs, Cannot contact the. ELECTRONIC WALLS. In my case as well. PAYPAL Paid a Company from China that they are FULLY aware. It's a SCAM Co. That PAYPAL assists in Completeing the crime by using YOUR money to PAY FRAUD CO. Hence PAYPAL Conspiritor. Retired Law Enforcement Officer, to which I will Expose and hopefully the guilty will be shut down.

Thumbnail of user gerardos14
2 reviews
1 helpful vote
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May 1st, 2017

Is the place where I look in first place, when I need to buy any kind of Thing, mainly computer and tablet accesories, car parts and other stuff.

Thumbnail of user cameronh505
1 review
0 helpful votes
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April 25th, 2022

I have been an eBay seller and buyer for 10 years. When they went away from PayPal as their payment processor, everything went down hill. Not only have their fees gotten ridiculous, but they hold your money for ungodly periods of time. They place holds on your funds all the time as well. Most recently I sold a PSA 10 NFL card for $79. I received notification, purchased shipping label through eBay and put it in the mail. When I checked my funds, I discovered they were being held, and I needed to read my messages. I went back several months and found a message I missed that they needed me to submit a copy of my government issued ID and bank statement. So I did. The next day, eBay suspended my account with no explanation stating it could not be appealed. Furious, I called eBay's customer service and after 3 tries finally got a human in who knows what country. I was put on several holds and finally ended the call after 45 minutes of dead air. I called back later and spoke to another person, who after 30 minutes informed me that experts couldn't verify my ID was valid. IT'S A MAINE STATE ISSUED REAL ID! Clearly their EXPERTS aren't that smart. He told me they had to submit my information through social security or some whacked out excuse and that I might be paid in 6 months. Even told me it was illegal to pay me. Illegal? I provided a valid MAINE ID and my legitimate bank statement matching names and address. This is corporate theft, and for people like me, they can get away with it, because "who is going to sue them?" I'm now out a card, I wasn't compensated for it, and I cannot even access my account because they shut it off. How's that for a reputable company? EBay needs to be held accountable for this crap. They ship their customer service overseas, steal money, and hide behind federal laws. Well, if you aren't competent enough to verify a United States issued drivers license, then you shouldn't be allowed to do business in our country. I hope this company crashes and burns, because stealing money is stealing money even if you hide behind a fortune 500 label.

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Thumbnail of user stephenp4
1 review
17 helpful votes
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June 4th, 2011

I have been an Ebay Seller off and on for years now. Last year I took it serious to help pay for my two daughters college. Ebay was a second job that became such a dissappointment. I am a great seller with over 1100 feedbacks most from this year and last year. I was a powerseller and a top rated seller. I worked hard to take care of my reputation and business. All it takes is less than one handful of people to lie or steal from you and you loose your power seller and top ratings. Lakelandgifts is my ID check it out feedback has been great, but if you as a buyer leave less than 5 stars than Ebay dings the seller and eventually limits the number of items you can sell. I have over 1100 satisfied customers, this doesn't matter its the tiny few people Ebay listens too. The majority getting thrown under the bus for the small minority. Ebay limited me on the number of items I can sell to only 70 per month. All because of a few and I mean few like 7 people in a one year total that left me less than 5 star ratings. I have called Ebay 3 times and NEVER have they satisfied me with this problem or any other problem. Even an outright lie from a buyer and proven as a lie did not matter. Ebay is NEVER for a seller. As a buyer you get all kinds of help etc. Without sellers there are no buyers. As more and more great sellers experience the new system changes which began in April 2011 and all the fee increases, you as a seller will see their bottom lines disappear. I have never in my life experienced a more greedy company than Ebay. They need to go back to their grass roots and remember where they came from. I am looking to sell somewhere else and its sad that many of my great customers are suffering because of Ebay's limits and changes. It not only hurts you the seller but eventually you the buyer in the long run. With the new fee increases Ebay and Paypal are taking over 15% of your total selling price plus shipping and don't forget the crazy insertion fees. I enter everything into Quicken to see my bottom line, and it has decreased tremendously. I need to sell elsewhere I hear Ebid.net is catching on, if thats so may God Bless them. Thanks and I hope this helps you as a seller looking to sell items online.

Thumbnail of user gerin13
1 review
0 helpful votes
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November 3rd, 2021

To Refund they wanted access to my Debit Card
Too many red flags
Information and I didn't feel comfortable using

Tip for consumers:
Be careful of your choice of payment

Products used:
Gift

Service
Value
Shipping
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Quality
Thumbnail of user ls61
1 review
9 helpful votes
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May 10th, 2015

I was so dismayed by my experience with this company. I purchased a dress there for $48 and it didn't work out, so instead of being docked the $4.95 fee for a cash refund, I opted for store credit. I purchased another dress, which cost $23 more, which I also paid in cash. That dress was ill-described on the website, I didn't realize it came in two pieces instead of one, and the quality was not as I expected it to be. The fit was not flattering and I wanted to return this one, and instead of store credit, wanted a cash refund. I never expected that I would not be able to get my $71 that I paid in cash refunded back to me. I contacted customer service, figuring something was wrong. I voiced my displeasure, but was perfectly cordial. Then the customer service rep, Jayme, responded with a smug attitude and didn't even apologize for not being able to help me. I pointed out these policies aren't even written on their website, but Jayme didn't care. She needled me with her responses, signing off, "Cheers, Jayme" while I was clearly upset about this. I can't believe they won't refund me in cash. Now I have $40 in store credit there that I won't use. It is the biggest racket. They were rude, unhelpful and unapologetic. See below for the third email I received from Jayme:

Jayme (Twice)
May 6,11:52 AM

Hi XXX,

Thanks for getting in touch! We're only able to refund customers in their original form of payment - we cannot turn store credit into cash, as store credit is not currency and nontransferable. For that reason, any refund for a purchase that was made in both cash and store credit will be refunded in both cash and store credit (unless the customer chooses a full store credit refund). You are not obligated to use the store credit from your return to make any further purchases.

If you have any further questions or concerns, please do let me know.

Cheers,

Jayme Brown
Customer Service | www.liketwice.com

Tip for consumers:
Just don't shop here. It's not worth the hassle and rude treatment. Shop at your local thrift shop instead!

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Thumbnail of user rachelp35
1 review
1 helpful vote
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September 4th, 2015

They take a fee to sell your book on their website, but I'm not sure what it goes to pay for as their customer service is horrible. I sent in an email to change my bank listing information where they would be sending payments. I got a sketchy phone call more than a few days later from someone claiming they were going to help me change my payment bank account info. This is sketchy at best as the woman did not indicate this was why she was calling. With all the scam artists calling to try to steal info out there they need to train people better on how to reassure people they are calling that who they are and why they are calling. Or maybe send an email indicating how we will know what to expect or to even expect a phone call to begin with. I explained my situation to the agent who did not understand what I was saying. She basically kept repeating herself as if reading from a book indicating how to respond to certain questions. Like talking to a poorly programmed robot. Asked to speak to a supervisor who understood what I was asking but was horribly rigid about the rules. When I explained that my old bank account still exists but is no longer in my name she explained there was nothing they could do and I should call the bank to have them transfer, except my new account is not w/ the same bank. They said the system is automated and there is nothing they can do. I asked to speak to her supervisor (we are 2 levels up now) and at least got someone how was willing to admit that something else could be done. Looked and claimed there wasn't anything he can do. As someone who used to work for major company's in customer service there is always something you can do in a system. Maybe it requires a certain supervisor passcode or a special work around in the system but there is always something. They said I should talk to the person who has the bank account, but given that I am paying them a fee to use their service I shouldn't have to. And not to mention not everyone would be able to do that. What if I was a previously abused woman and the account was under my abusive ex husband's name? Not helping me (thankfully that is not me) could lead to a lawsuit. Ridiculous. I will be posting this review everywhere I can.

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Thumbnail of user rayb678
1 review
0 helpful votes
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October 4th, 2022

I purchased LeafBlaster PRO on EBAY and self installed to solve a pine needle gutter problem. Easy install and very pleased with results.

Tip for consumers:
LeafBlaster PRO will keep pine needles out of your gutters. Easy self install for those handy with tools.

Products used:
LeafBlaster PRO

Thumbnail of user lances20
1 review
3 helpful votes
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September 5th, 2015

Ever hear of Ali-Expess.com? Well, it's China's e-bay or so like it, but BIGGER! Did you know that e-bay is just a pawn in the game of chess? Ever wonder how new items are so cheap and you can't afford to sell yours for a profit? China produces about 70% of all manufacturing that comes to us in the U.S. There is a conglomeracy of China products based in California that China sellers use from a HUGE warehouse so they can ship items on e-bay faster rather than from China, a new one but much smaller has opened up here in N. Y. After doing much research, I now use ebids.net to sell on and Ali-express.com to buy from, ordering direct and bargaining with the seller using e-bay as a tool. E-bay is just another middleman who has gotten too big for their britches, making money buying and selling products on their website. Amazon is a true leader in selling products and is U.S. not from China based. E-bay is just another website that does not care about you or me but still must not conform to regulations as they hold themselves not responsible as per their agreement policy. We can complain all we want and lose money to e-bay but, it is up to us to do our homework and look out for ourselves. Shop around people, make offers to sellers privately and sell on the 2nd biggest selling site to help e-bay monopoly. Wall-mart has the best prices if you settle for their brands and Ali-express if you can wait the extra time on shipping putting the big time sellers out of business. P.S. China will sell from their warehouses but will not let us use them in the United States. To buy quantity, use Alibaba.com and warehouse yourself if you have the room. Please share these websites with others.

Thumbnail of user christines48
1 review
5 helpful votes
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June 30th, 2015

I was, like most people, excited to find a company that made reselling easy for the seller. I thoroughly inspected every inch of every piece of clothing I sent in only to be told that almost half of those items were rejected due to staining. The clothing they claimed was "stained" included 2 dresses that I wore one time each and looked BRAND NEW. These were White House Black Market dresses that retailed for over $200 each. I would have accepted the offer on the additional clothing (a measely $55 for 13 items) but they DO NOT RETURN THE REJECTED CLOTHING if you accept an offer. Prior to making a decision on whether or not to accept their offer of $55, I decided to look into the company only to find out that MANY others experience the same problem. Rejection of items claiming to have been stained only to find that their items are later sold by the company. I decided to reject the offer. I received the items back today and reinspected them. They are ALL in pristine condition, as I knew they would be. They lied. They claimed the items were stained and WERE NOT. I caution you highly to be careful. NO matter how closely you inspect your items prior to sending them out, they will claim some are stained. They DO NOT OFFER THE OPTION TO SEND THE REJECTED ITEMS BACK IF YOU ACCEPT THE OFFER THEY GIVE. THEY CLAIM THEY GIVE THE ITEMS TO GOODWILL. HOGWASH!

Thumbnail of user harryc67
1 review
0 helpful votes
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June 9th, 2017

I, ve ordered some coins some time ago. Never received them. H. M. C. S sT. LAURENT AND H. M. C. S iROUQIS COINS.

Thumbnail of user linniem
9 reviews
14 helpful votes
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October 14th, 2015

They r OK sometimes u can get some good deals in sometimes their stuff to high I just hate some products take to long to ship

Thumbnail of user andrewp2075
1 review
0 helpful votes
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November 8th, 2022

Sold items to pay my rent, eBay decided to hold my funds for 2 weeks even though I've been selling for over 15 years on eBay.

Tip for consumers:
Go somewhere else

Products used:
Selling services

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Value
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Quality
Thumbnail of user richv
4 reviews
12 helpful votes
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February 9th, 2014

For small sellers, eBay has become extremely unpleasant. Ebay favors the big box retailers and has engaged in mass purges of thousands of small sellers starting back in August (you can Google all of this). These weren't "bad sellers", these were good decent small "mom and pop" sellers who were suspended from selling. The Guardrail or Quick Decline and "trending" hang like a Sword of Damocles over small seller's heads. A couple of low DSR (Detailed Seller Ratings, BUYER OPINIONS) can derail a 14-year selling career on eBay no matter if you have 5,000 positive feedback. Ebay slaps 21-day holds (illegal in most states) on sellers' PayPal accounts (sellers have to pay for the hipping of items out of their own pockets while waiting for their payments from buyers to be released). Ebay granted itself permission in the October 26th User Agreement to no longer make a seller's items visible on the site based on hidden "criteria". Yes you read that right and can Google it. This is just the tip of the iceberg here, there is much, much more... a great deal of which is covered in a Kindle eBook I wrote (available on Amazon), NOISE: The Decline and Fall of Ebay. Vangoe.com and Toucandeal are both great alternative sites to eBay.

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